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Related Manuals for Lenovo ThinkPad E460
Summary of Contents for Lenovo ThinkPad E460
- Page 1 ThinkPad E460 and E465 Hardware Maintenance Manual...
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Page 2: Table Of Contents
Checkout guide ....Intermittent problems ..Lenovo Solution Center ..Undetermined problems .. - Page 3 Disconnect the battery..2030 Hinge kit ....1010 Lenovo OneLink connector cover ..2040 Integrated camera and microphone combo 1020 DIMM door .
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Page 4: About This Manual
Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively. Before servicing a ThinkPad product, be sure to read all the information under Chapter 1 “Safety information” on page 1 and Chapter 2 “Important service information” on page 19. © Copyright Lenovo 2015... -
Page 5: Chapter 1. Safety Information
Do not use this type of mat to protect yourself from electrical shock. © Copyright Lenovo 2015... -
Page 6: Safety Inspection Guide
If any unsafe conditions are present, you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem. ThinkPad E460 and E465 Hardware Maintenance Manual... -
Page 7: Handling Devices That Are Sensitive To Electrostatic Discharge
Consider these conditions and the safety hazards they present: • Electrical hazards, especially primary power (primary voltage on the frame can cause serious or fatal electrical shock) • Explosive hazards, such as a damaged CRT face or a bulging capacitor •... -
Page 8: Grounding Requirements
The safety notices in this section are provided in the following languages: • English • Arabic • Brazilian Portuguese • French • German • Hebrew • Japanese • Korean • Spanish • Traditional Chinese DANGER DANGER DANGER ThinkPad E460 and E465 Hardware Maintenance Manual... - Page 9 DANGER DANGER DANGER DANGER DANGER Chapter 1 Safety information...
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Page 10: Chapter 2. Important Service Information
Customer Support Center if they need any assistance in obtaining or installing any software fixes, drivers, and UEFI BIOS downloads. • System Disassembly/Reassembly videos that show the FRU removals or replacements for the Lenovo authorized service technicians. Strategy for replacing FRUs... -
Page 11: Important Notice For Replacing A System Board
Dynamic Configure To Order (CTO) This model provides the ability for a customer to configure a Lenovo solution from a web site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model and 2-character country code. -
Page 12: Fru Identification
20AA0009UK). FRU identification Use Lenovo eSupport to identify major FRUs, FRU part numbers, and FRU descriptions for a product at an MT - serial number level. Examples of major FRUs are hard disk drive, system board, liquid crystal display (LCD), and memory module. -
Page 13: Chapter 3. General Checkout
This chapter introduces following information: • “What to do first” on page 23 • “Checkout guide” on page 24 – “Lenovo Solution Center” on page 24 – “Quick test programs” on page 24 – “UEFI diagnostic program” on page 25 –... -
Page 14: Checkout Guide
To run the Lenovo Solution Center program, go to Control Panel and click System and Security ➙ Lenovo - System Health and Diagnostics, and then follow the instructions on the screen. -
Page 15: Uefi Diagnostic Program
• Lenovo PCI Express Quick Test • Lenovo RAID Quick Test • Lenovo Motherboard Bus Quick Test The quick test programs are applicable on the following operating systems: ® ® • Microsoft Windows • Microsoft Windows 8.1 • Microsoft Windows 8 •... -
Page 16: Bootable Diagnostic Programs
If the computer you are servicing is not installed with the UEFI diagnostic program, you can download a bootable diagnostic program from the Lenovo Support Web site. The bootable diagnostic programs enable you to test computer memory and internal storage devices, view system information, and check and recover the internal storage devices. -
Page 17: Checking The Ac Power Adapter
This computer supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems. If an unauthorized battery or a battery designed for another systems is installed, the system will not charge. -
Page 18: Checking The Coin-Cell Battery
• If the voltage is correct, replace the system board. • If the voltage is not correct, replace the coin-cell battery. • If the coin-cell battery discharges quickly after replacement, replace the system board. ThinkPad E460 and E465 Hardware Maintenance Manual... -
Page 19: Chapter 4. Related Service Information
F1 key. The ThinkPad Setup program opens. b. Use the arrow keys to select Startup ➙ Boot. c. Select the CD/DVD drive as the 1st Boot Device. 2. Insert the Operating System Recovery Disc into the DVD drive. © Copyright Lenovo 2015... -
Page 20: Recovery Overview For The Windows 7 Operating System
Note: After restoring a drive to the factory default settings, you might need to reinstall some device drivers. Recovery overview for the Windows 7 operating system This section provides information about the recovery solutions provided by Lenovo on the Windows 7 operating system. -
Page 21: Creating And Using A Recovery Media
This section provides instructions on how to create recovery media. Note: You can create recovery media using discs or external USB storage devices. To create recovery media, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen. -
Page 22: Using The Rescue And Recovery Workspace
This section provides instructions on how to perform a backup operation using the Rescue and Recovery program. 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. -
Page 23: Creating And Using A Rescue Medium
Creating a rescue medium This section provides instructions on how to create a rescue medium. 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. -
Page 24: Reinstalling Preinstalled Applications And Device Drivers
Attention: When you reinstall device drivers, you are changing the current configuration of your computer. Reinstall device drivers only when it is necessary to correct a problem with your computer. To reinstall a device driver for a factory-installed device, do the following: ThinkPad E460 and E465 Hardware Maintenance Manual... -
Page 25: Solving Recovery Problems
1. Turn on your computer. 2. Go to the C:\SWTOOLS directory. 3. Open the DRIVERS folder. Within the DRIVERS folder are several subfolders named for the various devices installed in your computer (for example, AUDIO and VIDEO). 4. Open the subfolder for the device. 5. -
Page 26: Using Advanced Startup Options
3. Click Yes in the User Account Control window to allow the Recovery Media Creator program to start. 4. In the Recovery Drive window, follow the on-screen instructions to create a recovery USB drive. ThinkPad E460 and E465 Hardware Maintenance Manual... -
Page 27: Passwords
If it has, it can be used for access to the hard disk drive. If no master hard disk password is available, neither Lenovo nor Lenovo authorized service technicians provide any services to reset either the user or the master hard disk password, or to recover data from the hard disk drive. The hard disk drive can be replaced for a scheduled fee. -
Page 28: Supervisor Password
To put the system back to operational status, the only Lenovo and Lenovo-authorized service solution would be to replace the hard disk drive, hybrid drive, or solid-state drive with a scheduled fee. -
Page 29: Power Management
4. Select Password. 5. Select Hard-disk x password, where x is the letter of the hard disk drive. A pop-up window opens. 6. Select Master hard disk password. 7. Type the current master hard disk password in the Enter Current Password field. Then leave the Enter New Password field blank, and press Enter twice. -
Page 30: Hibernation Mode
If no numeric code is displayed, check the narrative descriptions of symptoms. If the symptom is not described there, go to “Intermittent problems” on page 43. Note: For a device not supported by diagnostic codes in the ThinkPad notebook computers, see the manual for that device. ThinkPad E460 and E465 Hardware Maintenance Manual... -
Page 31: Numeric Error Codes
Numeric error codes Table 2. Numeric error codes Symptom or error FRU or action, in sequence 0177 Replace the system board. Bad SVP data, stop POST task— Checksum of the supervisor password in the EEPROM is not correct. 0183 1. Run the ThinkPad Setup program. The settings Bad CRC of Security Settings in EFI Variable. -
Page 32: Error Messages
Five short beeps Replace the system board. One long and two short beeps Replace the system board. Five short beeps, pause, five short beeps, and pause Replace the system board. ThinkPad E460 and E465 Hardware Maintenance Manual... -
Page 33: No-Beep Symptoms
LCD technology, but excessive pixel problems can cause viewing concerns.If the LCD you are servicing has two or less visible defective pixels, it should not be considered faulty. However, if the LCD has three or more visible defective pixels, it will be deemed as defective by Lenovo and it should be replaced. Notes: •... -
Page 34: Undetermined Problems
6. If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU. 7. If the problem remains, replace the following FRUs one at a time (do not replace a nondefective FRU): a. System board b. LCD assembly ThinkPad E460 and E465 Hardware Maintenance Manual... -
Page 35: Chapter 5. Status Indicators
To initiate the special function printed as an icon on each key, press the Fn key and the corresponding function key. Speaker mute indicator On: The speakers are muted. Microphone mute indicator On: The microphones are muted. © Copyright Lenovo 2015... - Page 36 On: The computer is in use. Off: The computer is off or in hibernation mode. Slow blinking: The computer is in sleep mode. Fast blinking: The computer is entering sleep or hibernation mode. ThinkPad E460 and E465 Hardware Maintenance Manual...
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Page 37: Chapter 6. Function Keys
Switches the display output location between the computer display and an external monitor. Enables or disables the wireless features. For Windows 10: Opens the Settings window. For Windows 7: Opens Control Panel. ® For Windows 10: Opens the Cortana search box. For Windows 7: Opens Windows Search. © Copyright Lenovo 2015... - Page 38 Table 8. Function keys (continued) Function key and key Description combination Views the programs that you have opened. For Windows 10: Views all the programs. For Windows 7: Opens Computer. ThinkPad E460 and E465 Hardware Maintenance Manual...
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Page 39: Chapter 7. Locations
This topic helps you locate the controls, connectors, and indicators on your computer. Front view Microphones Camera Screen Power button ac power connector Lenovo OneLink connector Ethernet connector High-Definition Multimedia Interface (HDMI™) connector USB 3.0 connectors System status indicator Trackpad Media-card slot ® TrackPoint buttons TrackPoint pointing stick © Copyright Lenovo 2015... -
Page 40: Bottom View
Always On USB connector (USB 3.0) Combo audio connector Speaker Battery Internal storage drive Speaker Wireless LAN card Memory modules : Internal storage drive refers to the installed hard disk drive, solid-state drive, or hybrid drive. ThinkPad E460 and E465 Hardware Maintenance Manual... -
Page 41: Locating Frus And Crus
CRUs, you can either install the CRU yourself or you can request that a Service Provider install the CRU according to the warranty service for your prod uct. If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. -
Page 42: Major Frus
Major FRUs ThinkPad E460 and E465 Hardware Maintenance Manual... - Page 43 Lenovo factory recovery USB key Lenovo recovery disc set Power cord ac power adapter Available on some models Note: The Lenovo factory recovery USB key and the Lenovo recovery disc set are used to restore the Microsoft Windows operating system. Chapter 7...
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Page 44: Lcd Frus
LCD/camera card/ThinkPad logo card combo cable LCD module Miscellaneous parts and other FRUs Table 11. Miscellaneous part FRU descriptions Self-service Optional service Screw kit Table 12. Other FRUs FRU descriptions Self-service Optional service ac power adapter Power cord ThinkPad E460 and E465 Hardware Maintenance Manual... -
Page 45: Chapter 8. Fru Replacement Notices
Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. Click Guides & Manuals and then follow the on-screen instructions to find the manual for your product. -
Page 46: Retaining Serial Numbers
ThinkPad Setup program is set to UEFI Only. 1. Connect a USB memory key to the computer. Note: Only an authorized Lenovo service technician can access the above Web site. 2. Restart the computer. 3. When the logo screen is displayed, press Esc. The ThinkPad Config Information Update Utility interface is displayed. -
Page 47: Retaining The Uuid
ThinkPad Setup program is set to UEFI Only. 1. Connect a USB memory key to the computer. Note: Only an authorized Lenovo service technician can access the above Web site. 2. Restart the computer. 3. When the logo screen is displayed, press Esc. The ThinkPad Config Information Update Utility interface is displayed. -
Page 48: Chapter 9. Removing Or Replacing A Fru
Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. You might be required to return the defective CRU. When return is required:(1) return instructions, a prepaid shipping label, and a container will be included with the replacement CRU;... -
Page 49: Before Servicing The Computer
, and then remove the DIMM door 2. Disconnect the battery 1010 Lenovo OneLink connector cover Removal steps of the Lenovo OneLink connector cover Remove the connector cover as shown in the following illustration. ThinkPad E460 and E465 Hardware Maintenance Manual... -
Page 50: 1020 Dimm Door
Note: Ensure that you reattach the connector cover to the Lenovo OneLink connector after finishing the servicing. 1020 DIMM door Removal steps of the DIMM door Loosen the screws , and then remove the DIMM door Step Screw (quantity) Color Torque M2 ×... -
Page 51: 1040 Memory Module
Remove the storage drive bracket from the storage drive When installing: Ensure that the storage drive is firmly attached. 1040 Memory module For access, remove this FRU: • “1020 DIMM door” on page 61 ThinkPad E460 and E465 Hardware Maintenance Manual... -
Page 52: 1050 Wireless Lan Card
Removal steps of the memory module When installing: Insert the notched end of the memory module into the memory slot. Press the memory module in firmly, and pivot it downward until it snaps into place. Ensure that the memory module is firmly installed in the slot and does not move easily. -
Page 53: 1060 Coin-Cell Battery
“1020 DIMM door” on page 61 DANGER Use only the authorized battery specified for your computer. Any other battery could ignite or explode. Removal steps of the coin-cell battery When installing: Ensure that the connector is attached firmly. ThinkPad E460 and E465 Hardware Maintenance Manual... -
Page 54: 1070 Keyboard
1070 Keyboard For access, remove this FRU: • “1020 DIMM door” on page 61 Removal steps of the keyboard Remove the screws that secure the keyboard. Step Screw (quantity) Color Torque M2 × 7 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) Push hard in the direction as shown to unlatch the keyboard. -
Page 55: 1080 Keyboard Bezel Assembly
Gently put the keyboard on the palm rest and detach the connectors. Then remove the keyboard. 1080 Keyboard bezel assembly For access, remove this FRU: • “1010 Lenovo OneLink connector cover” on page 60 • “1020 DIMM door” on page 61 •... - Page 56 Removal steps of the keyboard bezel assembly Step Screw (quantity) Color Torque M2 × 6 mm, flat-head, nylon-coated (12) Black 0.181 Nm (1.85 kgf-cm) Step Screw (quantity) Color Torque M2 × 5 mm, flat-head, nylon-coated (3) Silver 0.181 Nm (1.85 kgf-cm) Chapter 9 Removing or replacing a FRU...
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Page 57: 1090 Media Card Reader
1090 Media card reader For access, remove these FRUs in order: • “1010 Lenovo OneLink connector cover” on page 60 • “1020 DIMM door” on page 61 • “1070 Keyboard” on page 65 • “1080 Keyboard bezel assembly” on page 66... -
Page 58: 1100 Usb/Audio Card
M2 × 3.5 mm, flat-head, nylon-coated (1) (1.85 kgf-cm) 1100 USB/audio card For access, remove these FRUs in order: • “1010 Lenovo OneLink connector cover” on page 60 • “1020 DIMM door” on page 61 • “1070 Keyboard” on page 65 •... -
Page 59: 1110 Thinkpad-Logo-Led Card
1110 ThinkPad-logo-LED card For access, remove these FRUs in order: • “1010 Lenovo OneLink connector cover” on page 60 • “1020 DIMM door” on page 61 • “1070 Keyboard” on page 65 • “1080 Keyboard bezel assembly” on page 66... - Page 60 • If you put a system board down, be sure to put it only on a padded surface such as an ESD mat or a corrugated conductive material. For access, remove these FRUs in order: • “1010 Lenovo OneLink connector cover” on page 60 • “1020 DIMM door” on page 61 •...
- Page 61 For models with an integrated thermal module Microprocessor ThinkPad E465 For models with a discrete thermal module Accelerated ProcessingUnit (APU) Video Graphic Array card (VGA) ThinkPad E460 and E465 Hardware Maintenance Manual...
- Page 62 For models with an integrated thermal module Accelerated ProcessingUnit (APU) Chapter 9 Removing or replacing a FRU...
- Page 63 Removal steps of the system board Disconnect the connectors attached to the system board. ThinkPad E460 and E465 Hardware Maintenance Manual...
- Page 64 Remove the screws that secure the system board. Torque Step Screw (quantity) Color M2.0 × 3.5 mm, flat-head, nylon-coated (3) Black 0.181 Nm (1.85 kgf-cm) Remove the system board together with the thermal fan assembly. Chapter 9 Removing or replacing a FRU...
- Page 65 Either too much or too less application of grease can cause a thermal problem due to imperfect contact with a component. You must peel the thin film off from the rubbers marked ThinkPad E460 and E465 Hardware Maintenance Manual...
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Page 66: 1130 Battery Pack
“1120 System board and thermal fan assembly” on page 70 Important notices for replacing a battery pack Attention: Lenovo has no responsibility for the performance or safety of unauthorized batteries, and provides no warranties for failures or damage arising out of their use. - Page 67 The only exception to this is if the battery pack is physically damaged or a customer is reporting a possible safety issue. If the Lenovo Solution Center program is not installed on the computer, the customer should download and install the program to diagnose the battery pack, before getting a non-physically damaged battery pack replaced.
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Page 68: 1140 Speaker Assembly
1140 Speaker assembly For access, remove these FRUs in order: • “1010 Lenovo OneLink connector cover” on page 60 • “1020 DIMM door” on page 61 • “1030 Internal storage drive” on page 61 • “1040 Memory module” on page 62 •... -
Page 69: 1150 Lcd Unit
• “1050 Wireless LAN card” on page 63 • “1070 Keyboard” on page 65 • “1080 Keyboard bezel assembly” on page 66 • “1120 System board and thermal fan assembly” on page 70 ThinkPad E460 and E465 Hardware Maintenance Manual... -
Page 70: 1160 Hinge Support Bracket, Wireless Lan Antennas Assembly, And Base Cover Assembly
1160 Hinge support bracket, wireless LAN antennas assembly, and base cover assembly For access, remove these FRUs in order: • “1010 Lenovo OneLink connector cover” on page 60 • “1020 DIMM door” on page 61 • “1030 Internal storage drive” on page 61 •... - Page 71 Remove the screws that secure the hinge support bracket. Then remove the hinge support bracket. Step Screw (quantity) Color Torque M2 × 3 mm, wafer-head, nylon-coated (3) Black 0.181 Nm (1.85 kgf-cm) Release the wireless LAN antennas assembly from the tabs as shown. ThinkPad E460 and E465 Hardware Maintenance Manual...
- Page 72 Remove the wireless LAN antennas assembly from the base cover assembly. Antenna locations Wireless LAN auxiliary antenna (black) Wireless LAN main antenna (gray) Attention: When you route the cables, ensure that they are not subject to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken.
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Page 73: 2010 Lcd Bezel Assembly
Malaysia SIRIM label Brazil Anatel label 2010 LCD bezel assembly Removal steps of the LCD bezel assembly For access, remove this FRU in order: • “1150 LCD unit” on page 80 When installing: ThinkPad E460 and E465 Hardware Maintenance Manual... -
Page 74: 2020 Lcd Module
Ensure that all the latches are attached firmly. 2020 LCD module For access, remove these FRUs in order: • “1150 LCD unit” on page 80 • “2010 LCD bezel assembly” on page 84 Removal steps of the LCD module Step Screw (quantity) Color Torque... -
Page 75: 2040 Integrated Camera And Microphone Combo Card
2040 Integrated camera and microphone combo card For access, remove these FRUs in order: • “1150 LCD unit” on page 80 • “2010 LCD bezel assembly” on page 84 • “2020 LCD module” on page 85 ThinkPad E460 and E465 Hardware Maintenance Manual... -
Page 76: 2050 Lcd Cable Assembly And Lcd Rear Cover Assembly
Removal steps of the integrated camera and microphone combo card When installing: Ensure that the connector is attached firmly. 2050 LCD cable assembly and LCD rear cover assembly For access, remove these FRUs in order: • “1150 LCD unit” on page 80 •... -
Page 77: Appendix A. Notices
Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead. -
Page 78: Electronic Emissions Notices
Electronic emissions notices For electronic emission information on Class B digital devices, refer to the corresponding information in the User Guide. Trademarks The following terms are trademarks of Lenovo in the United States, other countries or both: Lenovo ThinkPad ThinkPad logo TrackPoint Microsoft, Windows, and Windows Server are trademarks of the Microsoft group of companies. -
Page 79: Appendix B. Abbreviation Table
Graphics Processing Unit Hard Disk Drive HDMI High-definition multimedia interface Integrated circuits Integrate circuit card identity ICCID International Standardization Organization Local area network Liquid Crystal Display Media Access Control Machine type Machine type and model Personal Computer © Copyright Lenovo 2015... - Page 80 Subscriber Identity Module Supervisor password TFTs Thin-film transistors UEFI Unified Extensible Firmware Interface Universal Serial Bus UUID Universally Unique Identifier VRAM Video Random Access Memory Check out the collection of computers & hardware we offer. ThinkPad E460 and E465 Hardware Maintenance Manual...