Brother MFC-L8600CDW Web Connect Manual page 59

Home > Troubleshooting for Brother Web Connect
Connect Feature
Error Messages When Using the Brother Web Connect Feature
Your Brother machine displays an error message if an error occurs. The most common error messages are
shown in the table.
You can correct most errors yourself. If, after reading this table, you still need help, the Brother Solutions Center
offers the latest troubleshooting tips.
Go to the Brother Solutions Center at http://support.brother.com.
Error Messages
Connection failed to server.
Check network settings.
Network connection failed.
Verify that the network
connection is good.
Authentication Error
Error Messages
Authentication Error 01
Incorrect PIN code. Enter
PIN correctly.
Authentication Error 02
Incorrect or expired ID. Or
this temporary ID is already
used. Enter correctly or
reissue temporary ID.
Temporary ID is valid for 24
hours after it is issued.
Authentication Error 03
Display name has already
been registered. Enter
another display name.
Connection Error
Error Messages
Connection Error 07
Connection failed to server.
Wrong Date&Time.
> Error Messages When Using the Brother Web
Cause
• Network or server settings are
incorrect.
• There is a problem with the
network or server.
The machine is not connected to a
network.
Cause
The PIN you entered to access the
account is incorrect. The PIN is the
four-digit number that was entered
when registering the account to the
machine.
The temporary ID that was entered is
incorrect.
The temporary ID that was entered
has expired. A temporary ID is valid
for 24 hours.
The name you entered as the display
name has already been registered to
another service user.
Cause
Date and time settings are incorrect.
Action
• Confirm that network settings are
correct, or wait and try again later.
• If the Web button was pressed
soon after the machine was turned
on, the network connection may
not have been established yet.
Wait and try again.
• Verify that the network connection
is good.
• If the Web button was pressed
soon after the machine was turned
on, the network connection may
not have been established yet.
Wait and try again.
Action
Enter the correct PIN.
Enter the correct temporary ID.
Apply for Brother Web Connect
access again and receive a new
temporary ID, and then use the new
ID to register the account to the
machine.
Enter a different display name.
Action
Set the date and time correctly. Note
that if the machine's power cord is
disconnected, the date and time
settings may have reset to factory
settings.
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