Page 1 HP ZBook Studio G4 Mobile Workstation Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions or Intel and Xeon are trademarks of Intel Agreement (EULA).
Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider parts,"...
Page 4 Important Notice about Customer Self-Repair Parts...
Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Page 6 Safety warning notice...
Page 7: Table Of Contents
Table of contents 1 Product description ............................1 2 Components ..............................5 Right ..................................5 Left ..................................6 Display ..................................7 Keyboard area ................................ 8 TouchPad ............................. 8 Lights ..............................9 Buttons, speakers, and fingerprint reader ..................10 Special keys ............................11 Action keys ............................
Page 8 Remotely deploying BIOS and drivers ............68 Analyze the issue ..........................68 5. Remove or uninstall recently added hardware, software .......... 68 6. HP Hardware Diagnostics and Tools ................69 HP PC Hardware Diagnostics (UEFI) ............. 69 HP Support Assistant (HPSA) ............... 71 HP BIOS Configuration Utility (BCU) .............
Page 9 Performance (OS) ..........................94 Intermittent shutdown ....................95 Blue screen ........................96 Freeze at Windows Logo (hang/lockup) ................. 98 Electromagnetic Interference (EMI) ................99 No wake up ........................100 Unresponsive ........................ 101 Slow performance ......................101 HP Smart Adapter warning message ................102...
Page 10 Display ............................. 103 Display anomalies ......................103 Symptom ....................103 Quick check ....................104 HP PC Hardware Diagnostics (UEFI) for video test ........104 Display assembly diagram ................. 105 Dead pixel ........................105 No video (internal) ......................105 No video (external) ....................... 106 DisplayPort/VGA ......................
Page 11 Changing the boot order using the f9 prompt ................145 TPM BIOS settings (select products only) ......................145 Using HP Sure Start (select products only) ....................... 145 8 Using HP PC Hardware Diagnostics (UEFI) ..................... 146 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............146...
Page 12 Recovering using HP Recovery Manager ..................150 What you need to know before you get started ............150 Using the HP Recovery partition (select products only) ..........151 Using HP Recovery media to recover ................151 Changing the computer boot order ................152 Removing the HP Recovery partition (select products only) ........
Page 13: Product Description
Product description Category Description Product Name HP ZBook Studio G4 Mobile Workstation Processors 7th Generation Intel® Core™ processors Intel Core i7-7820HQ 2.9-GHz (turbo up to 3.9-GHz) processor (2400-MHz front-side bus (FSB), 8.0-MB L3 cache, 45 W) Intel Core i7-7700HQ 2.8-GHz (turbo up to 3.8-GHz) processor (2400-MHz FSB, 6.0-MB L3 cache, 45 W) Intel Core i5-7440HQ 2.8-GHz (turbo up to 3.8-GHz) processor (2400-MHz FSB, 6.0-MB L3...
Page 14 256-GB, NVMe, MLC (Z Turbo Drive) 256-GB, NVMe,TLC (Z Turbo Drive) Audio and video Stereo speakers (2) Dual array microphone (dual mic configuration tied to camera) HP Bang & Olufsen Audio HD 720p camera Intel SST Audio Support for no camera option Ethernet...
Page 15 Multi-Pin AC Port Combination mic-in/stereo headphone jack RJ-45 (Ethernet) USB Type-C Thunderbolt USB 3.0 (2) USB 3.0 charging HDMI 1.4 Docking Docking support for HP Thunderbolt Docking Station Keyboard/pointing devices Keyboard Backlit DuraKeys TouchPad On/off button Glass with chemical etched surface...
Page 16 Category Description 4-cell, 64-WHr, 4.21-AHr, Long Life, Li-ion battery Power cord (localized) 3-wire plug, 1.0 m (with ground pin and tag) Security Support security lock Trusted platform module (TPM) 2.0 (Infineon; soldered down) Fingerprint reader BIOS Preboot power on - BIOS option (Password, Fingerprint) Drive Encryption preboot option (fingerprint, password, smart card) Operating system Preinstalled...
Page 17: Components
For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.
Page 18: Left
Component Description Connect a display device that has a USB Type-C connector, providing display output. NOTE: Your computer may also support a Thunderbolt docking station. – or – Connect a DisplayPort device that has a USB Type-C connector, providing display output.
Page 19: Display
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.
Page 20: Keyboard Area
Keyboard area TouchPad Component Description TouchPad on/off button and light Turns the TouchPad on and off. Amber: The TouchPad is off. ● ● Off: The TouchPad is on. TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen.
Page 21: Lights
Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
Page 22: Buttons, Speakers, And Fingerprint Reader
Buttons, speakers, and fingerprint reader Component Description Power button When the computer is off, press the button to turn on the computer. ● ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ●...
Page 23: Special Keys
Special keys Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the key, or other key. Action keys on page Windows key Opens the Start menu.
Page 24: Action Keys
Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page To use an action key, press and hold the key. ▲ Icon Description Initiates Sleep, which saves your information in system memory.
Page 25: Bottom
Bottom Component Description Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom...
Page 26: Front
● Off: The battery is not charging. Drive light ● Blinking white: The hard drive/solid-state drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive/solid-state drive. Chapter 2 Components...
Page 27: Labels
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. ●...
Page 28: Illustrated Parts Catalog
Illustrated parts catalog Computer major components Chapter 3 Illustrated parts catalog...
Page 29 Item Component Spare part number Display assembly: The Dream Color display assembly and touch screen is spared as a whole unit assembly only. The non- touch display assembly is spared at the subcomponent level only. For non-touch display assembly spare part information, Display assembly subcomponents on page 15.6-in, UHD, UWVA, display assembly not equipped with a camera 921034-001...
Page 30 Item Component Spare part number For use in Taiwan 841681-AB1 For use in Thailand 841681-281 For use in Turkey 841681-141 For use in the United Kingdom and Singapore 841681-031 For use in the United States 841681-001 Top cover 840636-001 RTC battery (includes cable and double-sided adhesive) 922948-001 Speakers (include cable) 840958-001...
Page 31 Item Component Spare part number ● 256-GB, MLC 921026-001 SATA-3 drives: ● 512-GB, FIPS, TLC 921028-001 256-GB, SATA-3, self-encrypting drive (SED), OPAL 2 921030-001 ● ● 128-GB 921027-001 (13) Memory module (DDR4-2400-MHz) For use with Core processors: ● 16 GB 865396-852 ●...
Page 32: Display Assembly Subcomponents
Display assembly subcomponents Item Component Spare part number Display bezel For use only on computer models equipped with a camera 922943-001 For use only on computer models not equipped with a camera 922944-001 Display panel Includes display cable: ● 936514-001 ●...
Page 33: Bracket Kit
Item Component Spare part number Thermal board 840956-001 Display panel bracket (only spared with UHD displays; included in Bracket Kit, spare part 840966-001 (Bracket Kit) number 840966-001) Display enclosure 922941-001 Bracket Kit Item Component Spare part number Bracket Kit 840966-001 EDP bracket Display panel bracket, left Display panel bracket, right...
Page 34: Plastics Kit
Fingerprint reader insert Card reader insert Miscellaneous parts Component Spare part number AC adapter 200-W HP Smart adapter (PFC, 4.5-mm) 835888-001 150-W HP Smart adapter (PFC, 4.5-mm) 776620-001 65-W HP Smart adapter (nPFC, 4.5-mm) 710412-001 Power cord (3-pin, black, 1.0-m):...
Page 35 For use in the United Kingdom and Singapore 213351-011 HP USB External DVD+RW Drive 747080-001 HP Professional Slim Top Load Case 703888-001 HP Business Top Load Case 718550-001 Fingerprint reader insert (for use in models without a fingerprint reader; included in Plastic Kit, spare...
Page 36: Removal And Replacement Procedures Preliminary Requirements
Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver Phillips P0 and P1 screw drivers ● ● Torx screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Page 37: Cables And Connectors
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
Page 38 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.
Page 39: Packaging And Transporting Guidelines
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...
Page 40 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
Page 41: Removal And Replacement Procedures For Authorized Service Provider Parts
Removal and replacement procedures for authorized service provider parts CAUTION: Components described in this chapter should be accessed only by an authorized service provider. Users who access these parts can damage the computer or void the warranty. Component replacement procedures There are as many as 70 screws that must be removed, replaced, and/or loosened when servicing the parts described in this chapter.
Page 42 Lift the rear vent panel off the computer (2). Loosen the 7 captive Torx screws (1) that secure the bottom cover to the computer. Lift the bottom cover off the computer (2). Reverse this procedure to install the bottom cover. Chapter 5 Removal and replacement procedures for authorized service provider parts...
Page 43: Solid-State Drive (M.2)
Solid-state drive (M.2) Description Spare part number Z Turbo drives, PCIe 1-TB, MLC 921029-001 512-GB, MLC 921032-001 512-GB, self-encrypting drive (SED), OPAL 2, TLC 921033-001 256-GB, TLC 921031-001 256-GB, MLC 921026-001 SATA-3 drives: 512-GB, FIPS, TLC 921028-001 256-GB, SATA-3, self-encrypting drive (SED), OPAL 2 921030-001 128-GB 921027-001...
Page 44 Remove the bottom cover (see Bottom cover on page 29). Disconnect the battery cable from the system board (see Battery on page 41). Remove the solid-state drive: Remove the Phillips PM2.0×3.5 screw (1) that secures the solid-state drive to the system board. NOTE: If the module springs up when the screw is removed, be sure to remove the module at the angle dictated by the spring mechanism.
Page 45: Wlan Module
WLAN module Description Spare part number Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (non-vPro) 910264-852 Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (vPro) 918855-852 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
Page 46 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Page 47: Memory Module
Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
Page 48 Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. Chapter 5 Removal and replacement procedures for authorized service provider parts...
Page 49: Rtc Battery
RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 922948-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Page 50: Thermal Module
Thermal module NOTE: The thermal module spare part kit includes replacement thermal material. Description Spare part number Thermal module for use only with models with discrete graphics memory 922945-001 Thermal module for use only with models with UMA graphics memory 922946-001 Before removing the thermal module, follow these steps: Turn off the computer.
Page 51 Remove the fan/heat sink assembly (6). CAUTION: When lifting the heat sink out of the computer, be careful not to bend the arm that connects the fans. Discrete graphics models: UMA graphics models: NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board components each time the fan/heat sink assembly is removed.
Page 52 Discrete graphics models: ● Various thermal pads are used on the system board components and the heat sink sections and that service them. See the following image for thermal pad locations. UMA graphics models: ● Various thermal pads are used on the system board components and the heat sink sections and that service them.
Page 53: Battery
WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information.
Page 54: Fingerprint Reader Board
Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket) 840952-001 Before removing the fingerprint reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Page 55: Led Board
LED board Description Spare part number LED board 922947-001 Before removing the LED board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
Page 56: Touchpad
TouchPad Description Spare part number TouchPad 840962-001 Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
Page 57: Display Cable
Display cable Description Spare part number Display cable 840938-001 eDP bracket (included in Bracket Kit, spare part number 840966-001) 840966-001 (Bracket Kit) Before removing the display cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Page 58: System Board
System board NOTE: The system board spare part kit includes battery connector bracket and replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Windows 7 or non-Windows operating systems xxxxxx-601: Windows 10 operating system Description Spare part number Intel Xeon E3-1535M processor and discrete graphics memory 921020-xxx Intel Xeon E3-1505M processor and discrete graphics memory...
Page 59 (3) TouchPad cable (4) LED board cable (5) RTC battery cable (6) Left speaker cable Remove the seven Phillips PM2.5×4.0 screws (1). Remove the two Phillips PM2.5×4.0 shoulder screws (2). Loosen the four captive Phillips screws (3) from the fans. Component replacement procedures...
Page 60 Lift in the middle of the board until the connectors disengage from the left side of the computer (1). Disconnect the keyboard ribbon cable (2) and power cable (3) from the bottom of the system board. Remove the system board from the computer (4). Reverse this procedure to install the system board.
Page 61: I/O Support Bracket
I/O support bracket Description Spare part number I/O support bracket (included in Bracket Kit, spare part number 840966-001) 840966-001 (Bracket Kit) Before removing the I/O support bracket, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Page 62: Speakers
Speakers Description Spare part number Speakers (includes cable) 840958-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
Page 63: Keyboard
Reverse this procedure to install the speakers. NOTE: When installing the speakers, make sure the rubber grommets around the screws are correctly installed. Keyboard For use in country or region Spare part For use in country or region number Spare part number Keyboard with backlight: For use in Belgium 841681-A41...
Page 64 Remove the keyboard (2). Reverse this procedure to install the keyboard. Chapter 5 Removal and replacement procedures for authorized service provider parts...
Page 65: Display Assembly
Display assembly NOTE: The Dream Color display assembly and touch screen is spared as a whole unit assembly only. The non-touch display assembly is spared at the subcomponent level only. For non-touch display assembly spare part information, see the individual removal subsections. Description Spare part number 15.6-in, UHD, UWVA, Dream Color display assembly not equipped with a camera...
Page 66 Remove the three Phillips PM2.5×4.0 screws (1) that secure each hinge to the computer. Open the computer as far as possible (2). Separate the display from the computer (3). If it is necessary to replace the display bezel or any of the LED display assembly subcomponents: Use a plastic tool to disengage the bezel starting at the top (1), left and right sides (2), and bottom (3).
Page 67 Remove the display bezel (4). The display bezel is available using the following spare part numbers: 922943-001: Models with a camera 922944-001: Models without a camera If it is necessary to replace the display panel: Remove the four Phillips PM2.0×2.0 screws that secure the display panel to the display enclosure. Component replacement procedures...
Page 68 CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel. Lift the top edge of the display panel (1) and swing it up and forward until it rests upside down in front of the display enclosure.
Page 69 Lift the tape from atop the connector on the module (2), and then disconnect the module cable (3) from the module. Remove the module. The camera module is available using spare part number 840965-001. The microphone module is available using spare part number 840955-001. If it is necessary to replace the thermal board: Disconnect the thermal board cable (1) from the board.
Page 70 Using a flat tool, pry the board loose (2), and then remove the board (3) from the display enclosure. (The thermal board is attached to the display enclosure with double-sided adhesive.) Remove the thermal board. The thermal board is available using spare part number 840956-001. If it is necessary to replace the display hinges: Remove the three Torx T8M2.5×4.0 screws (1) that secure each display hinge to the display panel.
Page 71 Remove the display hinges (4). The display hinges are available using spare part number 840937-001 and include the left and right hinges. (UHD models only) If it is necessary to replace the display brackets: ▲ Lift the bottom bracket (1) and top bracket (2) out of the display enclosure. Display panel brackets are available in the Bracket Kit using spare part number 840966-001.
Page 72 If it is necessary to replace the wireless antennas: Remove the cables from the routing path on the bottom-right corner of the display (1). Remove the two Phillips PM2.0×2.0 screws (2) that secure the plastic holder to the bottom of the display.
Page 73 Remove the display cable from the display enclosure (2). The antennas are available using spare part number 840938-001. Reverse this procedure to reassemble and install the display assembly. Component replacement procedures...
Page 74: Top Cover
Top cover Description Spare part number Top cover 840636-001 The top cover spare remains after removing all other spare parts. Chapter 5 Removal and replacement procedures for authorized service provider parts...
Page 75: Troubleshooting Guide
Based on some of the most common symptoms, this chapter helps to identify logical steps and available resources or tools for resolving an issue. HP recommends that you follow the instructions carefully, observe safety precautions, and note any observations or results. Capturing this information may help identify and resolve the problem faster.
Page 76: Resources
For example, if you resolve a memory issue using the HP PC Diagnostics (UEFI) tool in step 6, you can then move on to step 10 to reseat the memory into its memory slot.
Page 77: Identify The Issue
Power-On Self-Test (POST) verifies that hardware components (processor, hard drive, memory, etc.) are functional. When POST is complete, the HP logo displays briefly and then disappears. If there are errors, the computer may exhibit blinking lights and POST error messages Common issues: lights blink, error message appears, hangs.
Page 78 No wake up on page 100 on page 90 Unresponsive on page 101 Burnt smell on page 91 Slow performance on page 101 HP Smart Adapter warning message on page 102 Incorrect time and date on page 102 a,b,c similar symptoms...
Page 79: Examine The Environment
Fan runs constantly on page 105 error) on page 120 on page 125 TouchPad on page 111 No video (external) Read-write error HP Thermal Monitor on page 106 on page 121 Network Connectivity on page 72 Ethernet (RJ-45 jack) DisplayPort/VGA...
Page 80: Perform A Visual Inspection Of Hardware
Note that some customer company policies prohibit updates. Check your company policy before taking action. The updates may include fixes for your computer issues, and they may also enhance system performance. HP continually improves the update process to make it easier. The BIOS update can be done locally through a manual process, through an automatic installation, or through a remote installation on multiple units.
Page 81: Hp Hardware Diagnostics And Tools
Make sure to check for the latest versions before use. HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The HP PC Hardware Diagnostics (UEFI) tool is built within BIOS (basic memory and hard drive diagnostics only), or within new hard drives themselves.
Page 82 If a component fails a test, write down the information so it is available when contacting support. The information is also available in Test Logs on the Main Menu. For more information, see the chapter titled “Using HP PC Hardware Diagnostics (UEFI).” Chapter 6 Troubleshooting guide...
Page 83: Hp Support Assistant (Hpsa)
HPSA is preinstalled on every new HP PC with Windows 7, Windows 8, or Windows 10. HP is continually improving this tool. Please verify the latest version is installed to receive the most benefit. For more information, see http://www.hp.com/go/...
Page 84: Hp Bios Configuration Utility (Bcu)
HP BIOS Configuration Utility (BCU) HP BCU is a free utility that captures the BIOS settings and their values. This tool provides a text file of the computer’s BIOS configuration. This can help identify any settings that may be contributing to an issue.
Page 85: Status Lights, Blinking Light Codes, Troubleshooting Lights, And Post Error Messages
Off: The battery is fully charged. Front hard drive light Blinking white: The hard drive is being accessed. Amber: HP 3D DriveGuard has temporarily parked the hard drive. Rear AC adapter light White: The computer is connected to external power.
Page 86: Interpreting System Validation Diagnostic Front Panel Leds And Audible Codes
Interpreting system validation diagnostic front panel LEDs and audible codes During the system validation phase that occurs at system startup, the BIOS validates the functionality of the following subsystems and conditions: ● AC adapter ● System board power ● Processor failure BIOS corruption ●...
Page 87: Post Error Messages
Major/ Caps Component minor Lock/Num tested code Error condition Lock LED Action BIOS The main area (DXE) of BIOS has CAP/NUM Blink Contact service for system board replacement. become corrupted and there is no recovery binary image available The embedded controller policy CAP/NUM Blink Perform SureStart manual recovery if boot requires the user to enter a key...
Page 88 See Checking the Status of the Battery” http://h20566.www2.hp.com/hpsc/doc/public/display? docLocale=en_US&docId=emr_na-c00821536 for details on using the HP Support Assistant to verify the battery capacity and, if necessary, order a replacement. Wireless Modules Not installed or responding Reseat the wireless LAN adapter module and antennas.
Page 89: Power Good (Troubleshooting) Lights
Check for a BIOS update. Power Good (Troubleshooting) lights HP has added troubleshooting power lights to mobile workstations to help troubleshoot power-on issues. The lights indicate when the system board power rails are unstable and/or the system needs a hardware reset.
Page 90: Resolve The Issue
Resolve the issue 8. Hard reset A hard reset or forced reset (http://support.hp.com/us-en/document/c01684768) erases all information in the computer's memory and may restore functionality. Resetting the computer forces the system to clear and reestablish the connections between the BIOS and the hardware.
Page 91 To resolve the startup or operational problem, run HP Support Assistant, or manually install all updated drivers from Microsoft and HP.
Page 92: Soft Reset (Default Settings)
To load BIOS to default settings: Reboot the computer, and then press F10 > Main > Restore defaults. For more information, see the BIOS F10 Setup technical white paper at http://support.hp.com, enter your computer model, and then go to Manuals > White papers > HP PC BIOS F10 Setup Guide. 10. Reseat cables and connections...
Page 93: Essential Hardware Configuration
Essential hardware configuration NOTE: This step is to be used by authorized service providers only. HP will not honor the warranty for a system tested with the system board removed without the heat sink, fan, etc. If none of the steps above resolve the issue, start the computer with essential hardware only. The purpose is to remove as much as hardware as possible while still maintaining the computer’s ability to turn on.
Page 94: Test With Verified Working Configuration (Hardware And/Or Operating System)
● Cables or connections are loose. ● Technician is unaware of information available from the HP Support website (i.e., CA - Customer Advisory). ● The issue is related to existing or known issues that may be identified in existing support articles.
Page 95: Verify Solution
Explain to the customer why the issue occurred and what was done to resolve it. If the solution you used was in an HP Public document, provide the document information to the customer, letting them know it can be located on www.hp.com. Also, tell them that there are other solutions available on the website.
Page 96: Consulting With Hp Service
Press the TouchPad On/Off button light. If the light toggles on or off, the TouchPad is likely operating correctly. Consulting with HP Service If further HP support is required, a lot of the following information may be requested when you call, so it may be helpful to take notes. ●...
Page 97: Common Issues And Possible Solutions
Refer to battery replacement section Verify battery condition/status for removing/replacing the battery Check battery condition (overall result, cycle life, voltage, etc.) using HP PC Hardware Diagnostics (UEFI) or HPSA tools. Verify that battery is installed properly in battery bay without a gap and that latch locks are tight (for models with removable batteries).
Page 98 Replace new power connector cable (if the cable exists and is defective) To isolate faulty power connector cable and power button, technicians can short power-on pads/pins to power up the computer. Contact HP Engineering for this information. Verify blinking lights (7.
Page 99: Intermittent Power-On, Shutdown, Reboot
See “Overview of How to Troubleshoot Problems When a Computer Does Not Start Up or Boot Properly” at http://h20566.www2.hp.com/hpsc/doc/public/display? docLocale=en_US&docId=emr_na-c01443371 Intermittent power-on, shutdown, reboot Symptoms Possible causes ● Does not always turn on Electrical short, fluctuating power source, unstable power rails, loose connections, bent pins, stray wires, dust, obvious damage, nearly faulty parts (bulging/leaking capacitor).
Page 100: Ac Adapter Issue
If there is still no rear power light or no boot, replace the AC adapter. Tips and tricks The HP Smart AC adapter has a special pin in the middle, called the ID pin, for power rating and throttling purpose. If this pin is broken, the rear power light will be on but the power button and front power lights will blink continuously and the computer will not turn on.
Page 101 Use HP Hardware Diagnostics (UEFI) (6. HP Hardware Diagnostics and Tools on page HP PC Hardware Diagnostics (UEFI) is a good tool to use to isolate and determine faulty ● battery, especially for quickly discharging (short life) battery.
Page 102: Battery Discharges Too Fast
(in Task Manager) when not in use; also, reduce screen brightness. Follow HP instructions of how to maintain battery and increase battery life. Reference “HP Notebook Mobile Workstations - Improving Battery Performance (Windows 10, 8, 7, Vista)” at http://support.hp.com/us-en/document/c01297640?
Page 103: Burnt Smell
Perform hardware reset (8. Hard reset on page 78) and verify that HP Logo is presented correctly on display screen when pressing F10. Test with external monitor via VGA port (or DisplayPort, HDMI, etc). Press power button and close the computer lid to force video output to external video.
Page 104: Blinking Lights
If external video is OK, update BIOS, software, and drivers (4. Update BIOS and drivers on page 68) and perform soft reset (9. Soft reset (Default Settings) on page 80) if needed. Go to next step to verify display. Verify display ●...
Page 105: Diagnostics Error Messages
Restore hardware to its original condition (i.e., bootable solid-state drive instead of hard drive). Reseat suspected components and verify connection. Test suspected components using HP PC Hardware Diagnostics (UEFI) tool. Note An Error Message means the system has finished BIOS hardware validation and is ready to launch the Startup Menu.
Page 106: Bios Password
HP ships and supports Windows 7 with BIOS Legacy boot mode and Windows 8, 10 with BIOS UEFI boot mode. Therefore, HP recommends that you switch BIOS boot mode from Legacy to UEFI Native for clean Windows 8, 10 installations, or to UEFI Hybrid (if available) for upgrading the option from Windows 7 to Windows 8, 10.
Page 107: Intermittent Shutdown
Verify functionality of AC adapter alone. If no functionality, test with a verified working adapter. Verify battery alone. Verify that battery is not depleted. Test battery using HP PC Hardware Diagnostics (UEFI) tool. Verify connection of power button, power cable.
Page 108: Blue Screen
Resolving Blue Screen errors in Windows: http://windows.microsoft.com/en-us/ windows-8/resolve-windows-blue-screen-errors HP Troubleshooting Error Messages on a blue screen: HP Notebook PCs - Troubleshooting Error Messages on a Blue Screen that may Occur During Startup or Boot: http://h20566.www2.hp.com/hpsc/doc/public/ display?docLocale=en_US&docId=emr_na-c00372711 Overview of General Troubleshooting Steps for a blue screen error...
Page 109 69) to isolate major faulty hardware issues. ● HP PC Hardware Diagnostics (UEFI) tool to test hard drive, memory and system. ● Thermal Monitor (available only to authorized service providers/technicians) tool to monitor temperature limits of processor and GPU. See “HP Thermal Monitor” in 6.
Page 110: Freeze At Windows Logo (Hang/Lockup)
Conflict of instructions from multiple programs or drivers; installing a new hardware or program that is not compatible (may also cause a blue screen error—see blue ● HP Logo displays briefly screen issue). ● Attempt to boot to operating system and freeze/hang at Windows logo ●...
Page 111: Electromagnetic Interference (Emi)
80) along with a verified working operating system (i.e., USB Windows-To-Go ) if available to isolate the software issue. Tips and tricks For more information, see “HP PCs - Using Task Manager (Windows 10, 8)” at http://support.hp.com/us-en/document/c03671001. Electromagnetic Interference (EMI)
Page 112: No Wake Up
No wake up Symptoms Possible causes When resuming from a power Power-saving mode; multiple-display setting. management state the computer may Troubleshooting steps display: Verify that front power light (7. Status lights, blinking light codes, troubleshooting ● Blank screen lights, and POST error messages on page 73) is blinking (indicating Sleep state).
Page 113: Unresponsive
Also see Slow performance on page 121. Tips and tricks See “Improving System Performance” at http://h20564.www2.hp.com/hpsc/doc/public/ display?docLocale=en_US&docId=emr_na-c00816938 (see Routine Maintenance for Performance Improvement on page 131). See “Tips to free up drive space on your PC” at http://windows.microsoft.com/en-us/...
Page 114: Hp Smart Adapter Warning Message
Test the adapter on a verified working computer. Contact HP for configuration details. Note HP Smart AC adapter warning message: informs you that as power demands increase, the notebook may not perform at full capacity, which may result in longer battery-charging time.
Page 115: Display
The display panel is a field replaceable unit (FRU) and must be replaced by only authorized technicians. However, HP highly recommends that users and technicians observe specific symptom vs. generic symptoms and utilize the HP PC Hardware Diagnostics (UEFI) tool before any replacement.
Page 116: Quick Check
● Update operating system (OS), graphics/video drivers (Intel/AMD/NVidia, etc). For custom images, HP highly recommends upgrading or installing Windows in UEFI mode (or Legacy disabled) to fully support hybrid graphics and avoid unexpected behaviors (i.e., blue screen error, graphics/video issues) in the BIOS Legacy setting.
Page 117: Display Assembly Diagram
Display panel may show one or more pixels that are not properly lit when displaying a single color over the screen area. Use HP PC Hardware Diagnostics (UEFI) tool to determine those defective pixels. There is no solution for dead pixels. Refer to Display Issue: Pixel Anomalies on page 138 for the HP dead pixel policy.
Page 118: No Video (External)
68). Update BIOS and drivers (4. Update BIOS and drivers on page 68) when sound is heard but no video on HDTV. References HP Notebook PCs - Troubleshooting HDMI Display and Sound Issues: http://support.hp.com/us- en/document/c01186408 106 Chapter 6 Troubleshooting guide...
Page 119: No Or Bad External Video Via Docking
Be sure that external monitor is compatible with the computer. If applicable, plug the dock in different Type-C ports. For more information, see the technical white paper titled ”HP ZBook 65/150/200 W Thunderbolt 3 Dock User Guide.” Go to http://support.hp.com/, enter your model number, and then click Manuals >...
Page 120: Touch Screen
Perform Microsoft System Restore and restore to a time when the system was working. Perform HP System Recovery if none of the above actions resolves the issue. References HP Notebook PCs - Touch Screen Issues (Windows 10): http://support.hp.com/us-...
Page 121: I/O Devices
Make sure external devices are supported and compliant (i.e., USB Type C, Thunderbolt 3, PCI Express, etc). If you have problems with external devices not provided by HP, contact device manufacturers for ● compatibility and latest drivers prior to troubleshooting (i.e., USB devices, Thunderbolt devices, PCI Express Card reader, VGA/Display/HDMI monitors, Speakers, etc).
Page 122: Keyboard Point Stick
Keyboard point stick Symptom Possible causes Point stick not working properly Dust trapped under point stick, loose point stick cap. Troubleshooting steps Inspect any signs of dust, liquid spill that prevent point stick from working. Check whether point stick cap is loose and reseat it if necessary. The sections below are intended for authorized service providers/technicians.
Page 123: Touchpad
Install the latest touchpad driver. Adjust touchpad settings (Control Panel > Mouse). Test touchpad controller using the HP PC Hardware Diagnostics (UEFI) tool > Component Tests > Mouse Test > Pointer Test & Drag and Drop Test). The sections below are intended for authorized service providers/technicians.
Page 124: Network Connectivity Wireless (Wlan)
Diagnose with HP PC Hardware Diagnostics (UEFI) to isolate a hardware issue from a software issue. Examine Ethernet ports on the computer, docking station, and wall for damage, dust, obstructions. Update drivers: Verify that Ethernet module is displayed in Device Manager and be sure that device driver is up to date.
Page 125: Wwan
point. If disabling U-APSD improves the throughput issue, check with the access point provider for updated firmware that resolves the issue. Test with verified working operating system or perform operating system recovery to verify that the issue is not caused by customized settings. Test with a verified working wireless module.
Page 126: Usb
Symptoms Possible causes ● USB devices are not recognized USB devices do not have the latest software drivers, port insufficient power, or not compliant. USB devices are not charging ● NOTE: USB Type-C uses a different connector entirely Examples of USB device Not Recognized Troubleshooting steps Unplug USB device and/or restart the computer (wait for 2-5 minutes) to reset USB port/hub in case of power surge.
Page 127: Smart Card Reader
Smart card reader Symptoms Possible causes ● Not recognized Physical damage, incorrect insertion, dirt, driver, malfunctioning card reader. ● Unable to write NOTE: Some cards have a read/write security switch on the card. Make sure that switch is set to “write enabled” before attempting to write data to it. Card Reader Removal Policy Troubleshooting steps Verify card reader removal policy.
Page 128: Speaker, Headphone - Audio Issues
Verify that sound card is detected in Windows Device Manager. Reinstall the latest audio driver. Test audio device using HP PC Hardware Diagnostics (UEFI) tool > Component Tests > Audio). Test with a verified working operating system. If issue is resolved, restore full operating system.
Page 129: Thunderbolt (Tb)
Thunderbolt (TB) Symptom Possible causes Thunderbolt device not working BIOS, drivers, and user settings. Troubleshooting steps Update to the latest BIOS and choose appropriate TB Port settings. Reset User Account Settings to default. Update Intel Thunderbolt software that includes firmware version (for TB controller), driver version (operating system driver), and application version.
Page 130: Thunderbolt 3 Dock
Troubleshooting steps Important: review dock user guide and documents in references section for best practices. Refer to “HP Elite Dock with Thunderbolt 3 and HP ZBook Dock with Thunderbolt 3 - Using and Troubleshooting the Dock” at http://h20565.www2.hp.com/hpsc/doc/public/display? sp4ts.oid=9822172&docLocale=en_US&docId=emr_na-c05060909 for detailed instructions on how to troubleshoot common problems.
Page 131: Storage
If any test fails, record failure code and contact support for instructions on how to order a replacement hard drive. If all of the tests pass, the hard drive is not damaged. As a rule, HP will not replace a hard drive under ●...
Page 132: Hard Drive/Solid-State Drive Not Recognized
Use the HP Hardware Diagnostics tool to verify the drive is recognized and test it. If the hard drive fails diagnostics, record failure and have the drive replaced.
Page 133: Read-Write Error
131). Blue screen (BSOD) error Faulty hard drive may cause blue screen error. Perform the drive tests using the HP Diagnostics Tool to make sure the drive is functional. If all of the tests pass, see Common Blue Screen Error Messages on page 132 detailed troubleshooting steps.
Page 134: Noisy Hard Drive
Verify original hard drive connection and flex cable. Reseat hard drive and connection. Run HP PC Hardware Diagnostics (UEFI). If failed, record failure code and have the hard drive replaced.
Page 135: Mechanical
Fan often is part of thermal solution, including heat sink, fin/ muffler, and thermal grease. Fan replacement requires reboot and fan function verification using HP PC Hardware Diagnostics (UEFI) tool. Common issues and possible solutions 123...
Page 136: Noise (Sound)
See “Reducing Heat Inside the PC to Prevent Overheating” at http://h20564.www2.hp.com/ hpsc/doc/public/display?docLocale=en_US&docId=emr_na-c01657439. Noise (sound) Symptoms Possible causes Computer emits abnormal noise Aside from basic components (power adapter/supply, fan, speaker, hard drive, optical drive, display panel, external devices), it is also common for electronic components to produce noise.
Page 137: Fan Runs Constantly
Fan replacement requires reboot and fan function verification using HP PC Hardware Diagnostics (UEFI) tool. For more information, see the following links: HP Notebook PCs - Fan is Noisy and Spins Constantly, PC is Warmer than Normal: ● http://support.hp.com/us-en/document/c01007591.
Page 138: Thermal Shutdown (Hot)
Be sure that no obstructions or dust are in heat sink fan, fin, or vent. Be sure that the notebook is not sitting on a hot surface that blocks vent intakes. Test fan using HP PC Hardware Diagnostics (UEFI) tool (6. HP Hardware Diagnostics and Tools on page 69).
Page 139: Stuck Power Button
Stuck power button Symptoms Possible causes ● Rear power indicator light is on Sticky or defective power button. ● Will not turn on when power Troubleshooting steps button is pressed General actions ● Automatically powers on Perform a hard reset (8.
Page 140: Blinking Lights And Boot Error Codes
WWAN–Wireless wide area network Blinking lights and boot error codes The information below is from the white paper “HP Business Notebook and Desktop PC F10 Setup, 2014 Business PC models” at http://h10032.www1.hp.com/ctg/Manual/c04685655. In some cases, when the host processor is not executing code or does not have the necessary code to drive the display, light blink codes inform you of a problem.
Page 141: Memory Module Error
Memory module error This computer has experienced a memory initialization problem resulting in a failed startup. This issue may be related to the memory modules in the computer. This problem may be resolved by ensuring that memory modules are correctly inserted and seated. If this error reoccurs, a service event is required to determine the source of the error (memory modules or system board) and take the appropriate corrective action.
Page 142: Sure Start Has Identified A Problem (Manual Recovery Policy Set)
Sure Start has identified a problem (Manual Recovery Policy Set) This computer has experienced a problem in locating a valid BIOS image, resulting in a failed startup. HP Sure Start will normally repair this type of issue; however, on this computer HP Sure Start has been configured to operate in manual mode key sequence.
Page 143: Routine Maintenance For Performance Improvement
● Check for a BIOS update. Routine Maintenance for Performance Improvement See “HP Notebook PCs - Improving the Performance of Your Computer” at http://h20564.www2.hp.com/ hpsc/doc/public/display?docLocale=en_US&docId=emr_na-c00816938. The following table presents a summary of the suggested times for performing the routine maintenance tasks described in this document.
Page 144: Common Blue Screen Error Messages
Tasks Weekly Monthly Occasionally Clean the exterior of the computer. Close programs that are not being used. Prevent programs from loading at startup. Common Blue Screen Error Messages Error message list The following image shows an example of one possible Bug Check (Blue Screen) Code Reference from Microsoft at https://msdn.microsoft.com/en-us/library/windows/hardware/hh994433(v=vs.85).aspx: The hexadecimal number following the word "STOP"...
Page 145: Microsoft General Troubleshooting Of Windows Bug Check Codes
If you recently added hardware to the system, try removing or replacing it. Or check with the manufacturer to see if any patches are available. ● Try running HP PC Hardware Diagnostics (UEFI). ● Check with the manufacturer to see if an updated system BIOS or firmware is available.
Page 146: Windows Software Development Kit (Sdk)
Windows Software Development Kit (SDK) Download the SDK from the following link: https://dev.windows.com/en-US/downloads/windows-10-sdk Set up the SDK in the configuration window (Windows 10 shown). Select features to install. 134 Chapter 6 Troubleshooting guide...
Page 147 Run the SDK as an administrator. Set the symbol path. Select File > Symbol File Path. In the Symbol path box, type SRV*C:\Windows\symbol_cache*http:// ● msdl.microsoft.com/download/symbols. Save the workspace. ● Additional information 135...
Page 148 Open the crash dump file. 136 Chapter 6 Troubleshooting guide...
Page 149 Analyze the file. In the following memory dump sample, look for Bug Check 0x3B. The ATIKMAG driver needs to be investigated for further root cause. Lookup for Bug Check 0xC2. Additional information 137...
Page 150: Display Issue: Pixel Anomalies
Combination = in any combination and any color that are always on or off Use the HP PC Hardware Diagnostics (UEFI) tool to determine numbers of pixels and their distance. HP uses the following set of criteria when damaged displays are submitted for warranty coverage.
Page 151: Cable Management
Cable management Proper routing of the internal cables is critical to the operation of the computer. Follow good cable management practices when removing and installing components. ● Handle cables with care to avoid damage. Apply only the tension required to seat or unseat cables during insertion or removal from the connector. ●...
Page 152: Connector Types
Connector types IMPORTANT: Connector pins and connector gold fingers should not be touched directly with bare hands. There are several different types of connectors on the system board with different requirements for cable removal or insertion. Flex cable When connecting flex cables, push the cable completely, evenly into the connector. When removing flex cables from a ZIF connector on the system board, always follow these steps: Squeeze on the top of the retaining latch attached to the cable end of the connector.
Page 153 Multi-pin horizontal insert connector (LVDS cable to display panel) Insert procedure: Slide connector evenly into receptacle on same horizontal plane as PCB connector. Pull lock bar to insert and push both side connector horizontally to firmly lock. Tape down lock bar over the panel to hold in position. Reverse the procedure above to remove the connector: Remove tape.
Page 154: Computer Setup (Bios), Tpm, And Hp Sure Start
Starting Computer Setup ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Using a USB keyboard or USB mouse to start Computer Setup (BIOS) You can start Computer Setup by using a keyboard or mouse connected to a USB port, but you must first disable FastBoot.
Page 155: Restoring Factory Settings In Computer Setup
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Page 156: Downloading A Bios Update
Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.
Page 157: Changing The Boot Order Using The F9 Prompt
If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.
Page 158: Using Hp Pc Hardware Diagnostics (Uefi)
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
Page 159 Additional BIOS crisis recovery tool HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3-in-1 USB key. This tool can be used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS. For more information about using the 3-in-1 USB key for BIOS crisis recovery, go to http://www.hp.com/go/...
Page 160: Backing Up, Restoring, And Recovering
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...
Page 161: Using Windows Tools
HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.
Page 162: Restore And Recovery
148. ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP...
Page 163: Using The Hp Recovery Partition (Select Products Only)
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
Page 164: Changing The Computer Boot Order
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.
Page 165: Removing The Hp Recovery Partition (Select Products Only)
Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP Recovery media from the HP Recovery partition.
Page 166: 10 Specifications
10 Specifications Computer specifications Metric U.S. Dimensions Width 375 mm 14.76 in Depth 255 mm 10.04 in Height (front to rear, LED display assembly) 18 mm 0.71 in Weight (transactional CPU, FHD, Intel UMA, 4GBx1 SODIMM, 2.09 kg 4.6 lb Z Turbo Drive, WLAN/BT, FPR, 4-cell battery) Input power Operating voltage and current...
Page 167: M.2 Pcie Solid-State Drive Specifications
M.2 PCIe solid-state drive specifications 256-GB* 512-GB* 1-TB* Dimensions Height 1 mm 1 mm 1 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight < 10 g < 10 g < 10 g Interface type ATA-7 ATA-7...
Page 168: M.2 Solid-State Drive Specifications
M.2 solid-state drive specifications 256-GB* 512-GB* Dimensions Height 1 mm 1 mm Length 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm Weight < 10 g < 10 g Interface type ATA-7 ATA-7 Transfer rate Sequential Read Up to 540 MB/s Up to 500 MB/s Random Read Up to 85K IOPs...
Page 169: 11 Statement Of Memory Volatility
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
Page 170 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.
Page 171: Nonvolatile Memory Usage
HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
Page 172 Stores Fingerprint reader memory is Only a digitally signed (select products fingerprint programmed by user application can make the only) templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. 160 Chapter 11 Statement of memory volatility...
Page 173: Questions And Answers
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
Page 174: Using Hp Sure Start (Select Models Only)
BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.
Page 175: 12 Power Cord Set Requirements
12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
Page 176: Requirements For Specific Countries And Regions
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
Page 177 Country/region Accredited agency Applicable note number The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.
Page 178: 13 Recycling
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Page 179: Index
Index Symbols/Numerics Bracket Kit display brackets 2nd SSD bracket spare part number 21 removal 59 illustrated 21 buttons display cable power 10 removal 45 spare part number 45, 61 AC adapter, spare part numbers 22 display enclosure AC power light 6 cables, service considerations 25 spare part numbers 21 action keys...
Page 180 WLAN 15 description 4 microphone mute 12 LED board optical drive HP PC Hardware Diagnostics (UEFI) removal 43 precautions 25 using 146 spare part number 18, 43 original system recovery 150 HP Recovery Manager lights...
Page 181 18, 50 system 150 speakers, identifying 10 vents, identifying 13 USB flash drive 151 specifications video, product description 2 using HP Recovery media 149 computer 154 recovery media M.2 solid-state drive 155, 156 creating 148 supported discs, recovery 149 Windows...
Page 182 WLAN device 15 WLAN label 15 WLAN module removal 33 spare part numbers 19, 33 workstation guidelines 27 170 Index...