Sony SRS-X99 Help Manual page 333

Help Guide
Troubleshooting
Personal Audio System
SRS-X99
The speaker cannot connect to music services
Make sure the wireless router/access point is turned on.
When the speaker is connected to a Wi-Fi network, place the wireless router/access point and the speaker closer
together and perform the setup again.
Depending on the provider, only one connection to the internet may be allowed. In that case, the speaker will not be
able to connect if the connection is currently occupied. Please consult your carrier or service provider.
Turn your smartphone/iPhone off for a short period, turn it on again, then restart the SongPal application.
Related Topic
What you can do with SongPal
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