Troubleshooting and Support
This section provides solutions to problems you may encounter during installation or normal use.
No sound from the headphones.
Check the following:
The headphones are connected to the Headphone jack.
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Ensure the Sound Blaster E1 is turned on.
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Ensure the volume control of the Sound Blaster E1 is not at minimum level.
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Ensure the volume on your connected device or the media player is not muted.
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No audio output when playing digital files such as WAV, MIDI files or AVI clips.
Check the following:
The volume control is set at mid-range. Adjust the volume mixer settings in Sound Blaster E-Series
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Control Panel, if necessary.
The powered speakers or external amplifier are connected to the Headphone/Line Out jack.
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No audio can be recorded from the built-in microphone.
Do the following:
i. Navigate to Windows Control Panel > Sound > Recording tab.
ii. Select Sound Blaster E1 (Microphone) as the default recording device.
iii. In the Mixer selection of Sound Blaster E-Series Control Panel, unmute the Microphone from
Recording option.
No audio can be recorded from the source connected to Mic In jack.
Do the following:
i. Navigate to Windows Control Panel > Sound > Recording tab.
ii. Select Sound Blaster E1 (Microphone) as the default recording device.
iii. In the Advanced Features selection of Sound Blaster E-Series Control Panel, select Microphone.
iv. In the Mixer selection of Sound Blaster E-Series Control Panel, unmute the Microphone from
Recording option.
Sound Blaster E1 – Troubleshooting and Support
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