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User Guide
I cannot connect to a GSM or UMTS network
Try performing the following actions:
•
Verify that your SIM card is inserted in your BlackBerry® device correctly.
•
Verify that you are in a GSM® or UMTS® network area that is supported by your wireless service plan.
•
Verify that the network that you want to connect to appears in your preferred wireless network list.
•
On the Home screen, click the Manage Connections icon. Click Mobile Network Options. Verify that the Network Technology field is
not set to 1XEV.
•
On the Home screen, click the Manage Connections icon. Click Mobile Network Options. If the Network Technology field is set to
GSM/UMTS, verify that the Network Mode field is set to 3G & 2G.
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Wireless network coverage
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Troubleshooting
