Help; Troubleshooting; For More Help - Ematic EM504CAM User Manual

18.0 Help

18.1 Troubleshooting

Problem
Unit will not turn on
Unit spontaneously
turns off
Player connected by
USB, but computer
does not recognize the
device
No sound when
playing media
Doesn't save: "Save
Failure"
Wrong language
Songs on player are
not in playable list

18.2 For More Help

See the FAQ page on our website for information and how-to videos:
●
http://ematic.us/
Check the Updates section of our website.
●
View how-to videos on our website.
●
E-mail customer service: CustomerService@ematic.us
●
You can expect a response within one or two business days.
Possible Reason
Weak battery
Invalid operation
Weak battery
USB cable damaged
USB is disabled in the BIOS
OS does not support USB
Wire wrongly connected
Any issues of the PC
Volume is too low
Wrong audio out device
Unsupported file format
The file is corrupted
Damaged earphones
Format failure
Storage full
Wrong save path
Wrong language is configured
Songs in the wrong folder
E5 Series User Manual
Solution
Recharge the battery for 4 hours
Switch player off and then on again
Recharge the battery for 4 hours
Replace with a new cable
Enable USB functionality in the BIOS
Install or update the OS driver
Make sure the cable is firmly connected
Reboot PC
Turn up the volume
Set right parameter
Re-encode media in a supported format
Re-copy the file to the player. You may
have to re-encode the file.
Use different earphones
Format with a FAT32 file system
Delete some files from the player
Double-check the destination folder
Change the language in Settings
Move all song files to the player's MUSIC
folder, or one of its subfolders
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