Sonim XP8 Faqs

Sonim SOS
Frequently
Asked
Questiions
FAQs
Q : What is Sonim SOS?
Sonim SOS is an emergency alert application designed to
trigger an emergency call, on-device alarms and notifications to
contacts on a single press of the red alarm key on your Sonim
device or supported accessory. The goal of Sonim SOS is to
provide a quick way to request help and alert contacts with key
information and your latest location. Messages can be sent to
pre-selected emergency contacts with location information and
pictures captured from front and back cameras. Pulsing of the
flashlight and an audible alarm help draw immediate attention to
an emergency situation.
Q : How does Sonim SOS work?
Sonim SOS application when assigned to the SOS (Red) Key
on your Sonim XP5s or Sonim XP8 can be used to trigger an
emergency pressing and holding the SOS key for a specified
amount of time. The Sonim Global End User License
Agreement and Android permissions must be accepted once
on the launch of the application. All default values from Table
1: Sonim SOS Functionality Table will be applied but can be
updated by the User or en masse by the device Administrator
via Sonim CLOUD.
Q : Which devices support Sonim SOS?
Sonim SOS is supported for XP5s and XP8 devices which have
a red alarm key. Sonim SOS is also supported on XP3. All three
device models support raising an alarm via the application's user
interface and via a supported Accessory in addition to the SOS
Key on Sonim XP5s and Sonim XP8.
Q : Is there a charge to use Sonim SOS?
There is no charge to use Sonim SOS.
Q : Is this a medical alert app?
Sonim SOS is not a medical alert app. It does not detect
automatic falls or periods of inactivity. It supports calls to
standard emergency numbers which in turn may help in a
medical emergency. Custom emergency numbers can also be
set to call a specific medical or emergency help line.
Sonim XP3 Sonim XP5s
Q : How do I use Sonim SOS?
Be sure to accept the Sonim Global End User License
Agreement and Android permissions the first time the
application is launched. Sonim SOS is now ready to use
with default settings set in Table 1. Enter a 'User Name' in
the app settings. This will be used when sending Emergency
Messages to your Emergency Contacts.
In an emergency situation, simply press and hold the SOS key
for the amount of time specified in the Button Press Length
setting. The SOS key will function regardless of whether
Sonim SOS is in the foreground or background, whether the
display is on or not and regardless of whether the device is
locked or unlocked. Alternatively, if the "Start Emergency
From App" setting is enabled, you will also be able to raise an
emergency from inside of the Sonim SOS User Interface.
Q : Which emergency number does
Sonim SOS call?
By default Sonim SOS calls the country based standard
emergency number for your current location. If a custom
emergency number is chosen, Sonim SOS will call the
chosen custom emergency number.
Q : Is there a way to turn off the option to
automatically make Emergency call?
The 'Make emergency call' toggle option can be turned OFF
to not automatically make the emergency call. An emergency
will still be raised with other options to send alert, image and
toggle audible alarm and pulse flashlight all occurring based
on their ON/OFF status.
Q : How do I end an emergency?
An active emergency can be ended using 'End Emergency'
option in the active emergency window or via the persistent
notification. There is an option to end the emergency during
the cancel emergency window if an accidental button press
has occurred.
Q : Does Sonim SOS send messages during an
active emergency?
Sonim SOS sends messages with location information every
five minutes (configurable) to emergency contacts during an
active emergency. Also, there is a provision to send custom
emergency messages or write your own message during an
active emergency.
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Sonim XP8