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TravelMate 2350 Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN Service CD P/N:WE DO NOT PRODUCE CD FOR THIS MODEL...
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Conventions The following conventions are used in this manual: SCREEN MESSAGES NOTE WARNING CAUTION IMPORTANT Denotes actual messages that appear on screen. Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions.
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DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
High-capacity, Enhanced-IDE hard disk Li-Ion main battery pack Wireless LAN, Inprocomm 802.11b/g, a/b/g with Mini PCI interface, dual band Wi-Fi CERTIFIED solution; Acer SignalUp wireless technology support Display 14.1” or 15.0” Thin-Film Transistor (TFT) displaying at 1024x768 XGA and 1400x1050 SXGA resolution ®...
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Three USB 2.0 ports Ethernet (RJ-45) port Modem (RJ-11) port External display (VGA) port Microphone/line-in Jack Headphones/Speaker/Line-Out port PC Card Slot (one Type II) DC-In jack for AC adaptor solution with Acer SignalUp wireless ® (only available in selected regions) Chapter 1...
DDR-SO-DIMM X2 2.5V 266MHz/333MHz BANK 0, 1, 2, 3 USB port 0, 2, 4 USBx3 3.3V 48MHz USB conn USB port 1 3.3V 24.576MHz AC-LINK 3.3V ATA100 CDROM Title MBC Conn. AC97 Codec ALC250 AMP& Phone Jack Acer Inc. Block Diagram...
Outlook View A general introduction of ports allow you to connect peripheral devices, as you would with a desktop PC. Front Open View Item Display screen Power button Launch keys Keyboard Palmrest Click buttons (left and right) Touchpad Status indicators Description Also called Liquid-Crystal Display (LCD), displays computer output.
Front View Item Optical drive Optical drive eject button Emergency eject hole Latch Power indicator Battery indicator Wireless / Bluetooth communications Chapter 1 Description Internal optical drive; accepts CDs or DVDs depending on the optical drive type. Ejects the optical drive tray from the drive. Ejects the optical drive tray when the computer is turned off.
Left View Item One USB 2.0 port PC Card slot PC Card eject button Microphone/line-in jack Headphone/ Speaker/ Line-out jack Wireless / Bluetooth Communication switch Stereo speaker Description Connects to Universal Serial Bus devices (e.g., USB mouse, USB camera). Accepts one Type II 16-bit PC Card or 32-bit CardBus PC Card.
Right View Item Stereo speaker DC-in jack Ventilation Slot Chapter 1 Description Outputs sound Houses the computer's hard disk Connects the AC adapter Enables the computer to stay cool, even afterprolonged use.
Rear View Item Security keylock External display port Two USB 2.0 ports Modem port Ethernet port Description Connects to a Kensington-compatible computer security lock Connects to a display device (e.g., external monitor, LCD projector) and displays up to16.7 million colors and up to 1600x1200 at 85 Hz and 2048x1536 at 75 Hz resolution.
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Bottom View Item Optical drive Memory compartment Hard disk bay Battery compartment release latch Battery bay Chapter 1 Description Internal optical drive; accepts CDs or DVDs depending on the optical drive type Houses the computer's main memory Houses the computer's hard disk (secured by a screw) Unlatches the battery to remove the battery compartment Houses the computer's battery pack...
Indicators The computer has six easy-to-read status icons below the display screen. The status LCD displays icons that show the status of the computer and its components. Icon Function Icon Function Icon Function Icon Function Icon Function Scroll lock Caps lock Pad lock (cursor) Num lock Power Indicator...
Lock Keys The keyboard has four lock keys which you can toggle on and off. Lock Key Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Pad lock When Pad Lock is on, the embedded keypad is (Fn-F10) enabled.
Embedded Numeric Keypad The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the right hand side of the keycaps. Desired Access Number keys on embedded Type numbers in a normal keypad manner.
Windows Keys The keyboard has two keys that perform Windows-specific functions. Windows logo key Start button. Combinations with this key perform special functions. Below are a few examples: + Tab (Activates next taskbar button) + E (Explores My Computer) + F (Finds Document) + M (Minimizes All) + R (Displays the Run...
Hot Keys The computer uses hotkey or key combinations to access most of the computer’s controls like sreen brightness and volume output. To activate hot keys, press and hold the Fn key before pressing the other key in the hot key combination. Hot Key Icon Fn-Esc...
The Euro Symbol If your keyboard layout is set to United States-International or United Kingdom or if you have a keyboard with a European layout, you can type the Euro symbol on your keyboard. NOTE: For US keyboard users: The keyboard layout is set when you first set up Windows. For the Euro symbol to work, the keyboard layout has to be set to United States-International.
Located at the top of keyboard are three buttons. The left-most button is the power button. To the right of the power button are the two launch keys. They are designated as the programmable buttons (P1 and P2). Launch key Launch Key Acer eManager application (User-programmable) User-programmable Default application Default application...
Touchpad The built-in touchpad is a pointing device that senses movement on its surface. This means the cursor responds as you move your finger on the surface of the touchpad. The central location on the palmrest provides optimum comfort and support. Touchpad Basics The following items teach you how to use the touchpad: Move your finger across the touchpad to move the cursor.
Hardware Specifications and Configurations Processor Item CPU type CPU package CPU core voltage CPU I/O voltage BIOS Item BIOS vendor BIOS Version BIOS ROM type BIOS ROM size BIOS package Bupported protocols BIOS password control Second Level Cache Item Cache controller Cache size 1st level cache control 2nd level cache control...
Memory Combinations Slot 1 128MB 128MB 128MB 128MB 128MB 256MB 256MB 256MB 256MB 256MB 512MB 512MB 512MB 512MB 512MB 1024MB 1024MB 1024MB 1024MB 1024MB NOTE: Above table lists some system memory configurations. You may combine DIMMs with various capacities to form other combinations. LAN Interface Item Supports LAN protocol...
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Hard Disc Drive Interface Item Model Name Toshiba MK3025GAS Capacity (MB) 30000 Bytes per sector Data heads Data Disks Spindle speed (RPM) 4200 RPM Buffer size Interface ATA-5 Media transfer rate (disk- 154.3~298.0Mbits/sec buffer, Mbytes/s, max) Interface transfer rate 100Mbytes/sec. (host~buffer, Mbytes/ Ultra DMA mode-5 s,max)
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Combo Drive Interface Item Loading mechanism Power Requirement Input Voltage Input Voltage DVD-ROM Interface Item Vendor & model name Performance Specification Transfer rate (KB/sec) Data Buffer Capacity Interface Applicable disc format Loading mechanism Power Requirement Input Voltage Input Voltage DVD Dual Interface Item Vendor &...
DVD Dual Interface Item Applicable disc format Loading mechanism Power Requirement Input Voltage Input Voltage Audio Interface Item Audio Controller Audio onboard or optional Mono or Stereo Resolution Compatibility Mixed sound source Sampling rate Internal microphone Internal speaker / Quantity Video Interface Item Video controller...
USB Port Item Serial port function control PCMCIA Port Item PCMCIA controller Supports card type Number of slots Access location Supports ZV (Zoomed Video) port Supports 32 bit CardBus System Board Major Chips Item System core logic Super I/O controller Audio controller Video controller Hard disk drive controller...
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LCD : 14.0” /15.0” Item Vendor & model name Toppoly TD141TGCD2 Mechanical Specifications LCD display area 14.1” (diagonal, inch) Display technology Resolution XGA (1024* 768) Supports colors 262K Dot Pitch 0.093 x 0.279 mm Optical Specification Contrast ratio 300:1 Response time (msec) Limuinance, white, 5P (cd/m Viewing Angle...
AC Adapter Item Hold up time Over Voltage Protection (OVP) Short circuit protection AC Adapter Item Vendor & model name Input Characteristics Input Rated Voltage Input Voltage Range Input Frequency Range Input Voltage Harmonic Distortion Input Current (100Vac, 240Vac / 3.5A loag) Output Characteristics Output Rated Voltage...
System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.
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16 bytes in length checksum. A manufacture name string will be stored in the secured data area. It is defined as “Acer” stored 16 bytes in total length with checksum. This field reports the BIOS version of system.
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Parameter Memory Base Memory Extended Memory VGA Memory Insyde Software SCU Main Advanced Date and Time Quiet Boot LCD Auto DIM Network Boot F12 Boot Menu _ D2D Recovery Enable or disable the F12 key for Boot Menu during POST <Space>...
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Advanced The Advanced screen contains parameters involving your hardware devices. It also provides advanced settings of the system. Insyde Software SCU Main Advanced Infrared Parallel £ Legacy USB <Tab> <Right> <Left> fo r block select. < Enter> for accept. <Cancel> <Esc> for reject. <Alt> activates accelerators. <Space>...
LPT Port Configure the system’s parallel port using options: Disabled and Enabled. Insyde Software SCU Main Advanced Infrared Port Parallel Port (LPT) £ Legacy USB <Tab> <Right> <Left> fo r block select. < Enter> for accept. <Cancel> <Esc> for reject. <Alt> activates accelerators. <Space>...
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Legacy USB Support Disabled: Disable support for Legacy Universal Serial Bus. Enabled: Enable support for Legacy Universal Serial Bus. Insyde Software SCU Main Advanced Infrared Port (FIR) Parallel Port (LPT) £ Legacy USB support Legacy USB keyboard, Floppy Drive, USB Mouse Support <Space>...
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Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Insyde Software SCU Main Advanced Set Supervisor Password Set User Password _ Password on Boot Enter new password. Password will NOT be displayed The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings.
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Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the diskette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. Insyde Software SCU Main Advanced -------------------------------...
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Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. Insyde Software SCU Main Advanced --------------Exit Saving Changes------------------ Exit Discarding Changes Press <OK> to save the current <Tab> <Right> <Left> fo r block select. <Up> <Down> for item select. <...
BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Flash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Flash utility.
Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Plastic flat head screw driver Plastic tweezers Philips screw driver Any plastic tool can take off the middle cover...
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system. Remove the battery pack.
Removing HDD Module, ODD and Memory Module Removing the HDD Module Remove the one screw. Pull the entire HDD out fromm the sytem. Removing the ODD Module Remove the one screw to release the ODD. Pull the entire ODD out from the system. Removing the Memory Remove the two screws that secure the DIMM cover.
Removing the Keyboard/LCD Module Removing the Keyboard Use a plastic flat head screw driver or any plastic tool to detach the middle cover carefully. Then remove the middle cover from the main unit. Remove the two screws holding the keyboard. Turn the keyboard over as the picture shows.
Remove the two screws to release the wireless door. Detach the wirless door. Remove the two screws to release the MDC. Detach the MDC away from the system. Removing the LCD module Remove one screw as the picture shows. Then disconnect the LCD coaxial cable. Disconnect the antenna.
Disassembling the Main Unit Disconnect the wire cable from the mainboard . Be caution of the cable to release from the tab before you to conduct the panel disassemble. Detach the entire panel out from the system. Remove the four screws to release the thermal. Detach the thermal board and disconnect the thermal cable from the mainboard.
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Remove the four screws to detach the panel cover from panel moudle. Detach the cover from the panel. Remove the two screws on both sides that fasten the LCD bracket. Disconnect the backlight cable and wireless cable from the invertor board. Detach the LCD panel.
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11. Remove the 10 screws to release the lower case. 12. Remove the 3 screws located at the upper case. 13. Disconnect the touchpad FPC from the mainboard. 14. Disconnect the speaker cable. 15. Then detach the upper case assembly. Chapter 3...
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16. Remove the two screws to release the touchpad support bracket . 17. Disconnect the touchpad FPC. 18. Push toward left direction and take the touchpad support bracket. 19. Detach the touchpad out from the upper case . 20. Remove the one screw to release the mainboard. 21.
28. Remove the two screws fastening the speakers. 29. Detach the speakers on each side. Disassembling the HDD Module Remove the two screws holding the HDD bracket on one side. Detach the HDD unit from the bracket. Detach the ESD plate from the HDD unit. Remove the 3 screws to release the ODD module Detach the ODD bracket.
Troubleshooting System Check Procedures External Diskette Drive Check Do the following steps to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.
Keyboard or Auxiliary Input Device Check Remove the external keyboard if the internal keyboard is to be tested. If the internal keyboard does not work or an unexpected character appears, make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the main board. If the keyboard cable connection is correct, run the Keyboard Test.
Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable. See the following figure If the voltage is not correct, replace the power adapter. If the voltage is within the range, do the following: Replace the main board.
Check the Battery Pack To check the battery pack, do the following: From Software: Check out the Power Options in control Panel In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct.
still occurs, continue next step. Replace the CPU with another of the same specifications. If the problems still occurs, go to next step. The main board may be damaged. Replace main board. If the external monitor has the same problem as the internal monitor, the main board may be damaged. Please insert the diagnostic disk and run the display test program and go through the sub-steps under step 2.
Insyde MobilePro BIOS POST Beep Code and POST Messages The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.
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Beep Code “PARITY ERROR AT LOCATION XXXXXX” “NO INTERRUPTS FROM TIMER 0” “UNEXPECTED AMOUNT OF MEMORY - RUN SCU” “CLOCK NOT TICKING CORRECTLY” The system clock does not working correctly. “TIME/DATA CORRUPT - RUN SCU” “MACHINE IS LOCKED - TURN KEY” “BOOT SECTOR 0 HAS CHANGED”...
Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work LCD is too dark LCD brightness cannot be adjusted LCD contrast cannot be adjusted Unreadable LCD screen Missing pels in characters Abnormal screen Wrong color displayed LCD has extra horizontal or vertical lines displayed.
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PCMCIA-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCIA) PCMCIA slot pin is damaged. Memory-Related Symptoms Symptom / Error Memory count (size) appears different from actual size. Speaker-Related Symptoms Symptom / Error In Windows, multimedia programs, no sound comes from the computer.
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Peripheral-Related Symptoms Symptom / Error System configuration does not match the installed devices. External display does not work correctly. USB does not work correctly Print problems. Keyboard/Touchpad-Related Symptoms Symptom / Error Keyboard (one or more keys) does not work. Touchpad does not work. Modem-Related Symptoms Symptom / Error Internal modem does not work correctly.
System Check” on page 51): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...
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SW1 Settings (Lid switch) Function 1 Function 2 Function 3 Function 4 SW3 Settings(Kill Switch) Setting NONE LCD BACKLIGHT OFF STAND BY HIBERNATE Setting Wireless On Bluetooth On Wireless Off Bluetooth Off Chapter 5...
DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
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Picture POWER CORD US (3Pin) POWER CORD EC (3Pin) POWER CORD AUS (3Pin) POWER CORD UK (3Pin) POWER CORD SWISS (3Pin) POWER CORD CHINA (3Pin) POWER CORD ITALIAN (3Pin) POWER CORD DEMARK (3Pin) POWER CORD AF (3 PIN) MIDDLE COVER W/ BUTTON LOWER CASE W/DIMM COVER FOR NON 1394,...
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Picture DVD/CDRW COMBO BEZEL DVD DUAL BEZEL QSI SUPER MULTI BEZEL OPTICAL DEVICE BRACKET HDD ESD PLATE ASSY HDD CARRIER SUB ASSY Chapter 6 Partname Description DVD/CDRW COMBO BEZEL DVD DUAL BEZEL QSI SUPER MULTI BEZEL OPTICAL DEVICE BRACKET HDD ESD PLATE ASSY HDD CARRIER SUB ASSY KEYBOARD Part Number...
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Picture KEYBOARD ZIPPY ARABIC KEYBOARD BELGIUM KEYBOARD BRAZILIAN PORTUGUESE KEYBOARD CANADIAN FRENCH KEYBOARD CHINESE KEYBOARD CZECH KEYBOARD DANISH KEYBOARD FRENCH KEYBOARD GERMAN KEYBOARD HUNGAIAN KEYBOARD ZIPPY ITALIAN KEYBOARD NORWAY KEYBOARD PORTUGUESE KEYBOARD RUSSIAN KEYBOARD SPANISH KEYBOARD SWEDEN KEYBOARD SWISS/G KEYBOARD THAI KEYBOARD TURKISH KEYBOARD UK KEYBOARD US...
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Picture ASSY LCD MODULE 14.1 IN. XGA AU (B141XG0) W/ WIRELESS ASSY LCD MODULE 14.1 IN. XGA CMO (B141NB- L01) W/WIRELESS ASSY LCD MODULE 14 IN. XGA TOPPOLY (TD141TGCD2) W/ WIRELESS ASSY LCD MODULE 15 IN. AU (B150XG02-V2 HW:2) W/WIRELESS ASSY LCD MODULE 15 IN.
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Picture ASSY LCD MODULE 15 IN. SXGA SAMSUNG(LTN150P4-L03) W/O WIRELESS LCD 14.1 IN. XGA AU (B141XG0) LCD 14.1 IN. XGA CMO (B141NB-L01) LCD 14 IN. XGA TOPPOLY TOPPOLY (TD141TGCD2) LCD 15 IN. XGA AU (B150XG02-V2 HW:2) LCD 15 IN. XGA LG (LP150X08-A3) LCD 15 IN.
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Picture LCD BEZEL -15 IN. LCD BRACKET L 14 IN. LCD BRACKET L 15 IN. LCD BRACKET R 14 IN. LCD BRACKET R 15 IN. PCMCIA SLOT LCD WIRE CABLE - 14 IN. Chapter 6 Partname Description LCD BEZEL -15 IN. LCD BRACKET L 14 IN.
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Picture LCD WIRE CABLE - 15 IN. LCD WIRE CABLE - 15 IN. SXGA LCD RUBBER LCD SCREW PAD RUBBER FOOT - BIG RUBBER FOOT - SMALL MAINBOARD W/ PCMCIA SLOT, W/O 1394 & TV OUT THERMAL MODULE TOUCHPAD (SYNAPTICS TM41PDA357) SPEAKER R &...
Model Definition and Configuration TravelMate2350 G1&G2 Model Number 2353LM CM 340 15.0" (1.5GHz) 2353LC CM 340 15.0" (1.5GHz) 2353LCi CM 340 15.0" (1.5GHz) 2353NLC CM 340 15.0" (1.5GHz) 2353LMi CM 340 15.0" (1.5GHz) 2353NLCi CM 340 15.0" (1.5GHz) Appendix A A Memory Optical DDR333...
Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows XP Home and Windows XP Professional environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
Microsoft Windows XP / Professional Environment Test Model Celeron-M 14.1" XGA (TFT) 15" XGA (TFT) 15" SXGA (TFT) 30GB(4200rpm) 40GB(4200rpm) 60GB(4200rpm) 80GB(4200rpm) Combo drive 12.7mm DVD-Dual DVD-Super Multi 256MB DDRI333 Memory 512MB DDRI333 1GB DDRI333 Vendor Description IC RH80535NC009512 B1 IC RH80535NC013512 B1 IC RH80535NC017512 B1 Intel...
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Model North Bridge South Bridge Audio Chip K/B Controller Track Pad Core Logic CIK Gen LAN Chip PCMCIA 4 Cell Battery 8 Cell Adapter 65W 3 pin W/Lan Inprocomm Inverter Inverter Keyboard Appendix B Vendor Intel RG82852GM Intel FW82801DBM B1 BGA-421 ICH4-M RealTek ALC250-VD KB910Q B4...
This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.