Maintenance - Mercedes-Benz 2011 G-Class Operator's Manual

Introduction
18
Information for customers in
California
In California, you have the right to exchange
a vehicle or receive a refund of the purchase
or leasing price if Mercedes-Benz USA, LLC
and/or an authorized workshop or
maintenance facility cannot, after several
authorized repairs, rectify considerable
damage to or malfunctions of the vehicle that
are covered by the contractual warranty.
Customers who purchase or lease a vehicle
may have their vehicles repaired within 18
months from delivery or up until an odometer
reading of 29,000 km (i.e. 18,000 miles),
whichever comes first, if:
(1) the serious defect or damage can result
in deadly or serious injury to the vehicle
occupants while driving AND this defect
has already been repaired at least twice
AND Mercedes-Benz, LLC has been
informed in writing of the necessity of a
repair.
(2) the defect or damage, though less
serious than (1) above, has already been
repaired at least four times AND
Mercedes-Benz has been informed in
writing of the necessity of a repair.
(3) the vehicle cannot be used for longer
than 30 calendar days because of repair
work resulting from this or other serious
defects or damage.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350

Maintenance

The Service and Guarantee Booklet describes
all the necessary maintenance work which
should be done at regular intervals.
Always bring the Service and Guarantee
Booklet with you when bringing the vehicle to
an authorized Mercedes-Benz Center. The
customer service advisor will record every
service for you in the Service and Guarantee
Booklet.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program offers technical help in the case of a
breakdown. Your calls to the toll-free
Roadside Assistance Hotline are answered by
our agents 24 hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
You can find further information in the
Mercedes-Benz Roadside Assistance
Program brochure (USA) or the "Roadside
Assistance" section in the Service and
Warranty booklet (Canada). You will find both
in the vehicle document wallet.
In accordance with standard program
guidelines, Roadside Assistance is prepared
to provide vehicle service up until a
reasonable distance from the next paved
roadway. We will make every effort to assist
in a breakdown situation. However, the
accessibility of your vehicle will be
determined by our authorized Mercedes-Benz
Service technician or the tow service provider
on a case-by-case basis.
Additional charges may be applicable for a
breakdown location determined not to be a
reasonably accessible roadside location as
determined by our authorized technician and
tow service provider.
Change of address or ownership
In the event of a change of address, please
send us the "Notification of Address Change"
in the Service and Guarantee Booklet or
simply call the Mercedes-Benz Customer
Assistance Center (USA) at the hotline
number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service Center (Canada) at