Customer Assistance Information - Cadillac 2004 CTS Owner's Manual

Section 7
Customer Assistance Information ......................7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-3
Customer Assistance for Text
Telephone (TTY) Users ................................7-4
Customer Assistance Offices ............................7-4
GM Mobility Program for Persons with
Disabilities ..................................................7-5
Roadside Service ...........................................7-6
Courtesy Transportation ...................................7-8
Vehicle Data Collection and Event
Data Records ...........................................7-10

Customer Assistance Information

Reporting Safety Defects ................................7-11
Reporting Safety Defects to the
United States Government ..........................7-11
Reporting Safety Defects to the
Canadian Government ................................7-11
Reporting Safety Defects to
General Motors .........................................7-11
Service Publications Ordering Information .........7-12
7-1