Cadillac 1997 Catera Owner's Manual page 311

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Customer Satisfaction Procedure

Catera dealers have the facilities, trained technicians and

up-to-date information to promptly address any

concerns you may have. However, if a concern has not

been resolved to your complete satisfaction, take the

following steps:

Discuss your concern with a member

of dealership management. Normally, concerns can

be quickly resolved at that level. If the matter has

already been reviewed with the Sales, Service or Parts

Manager, contact the owner of the dealership or the

General Manager.