Call Processing; Answering And Placing Calls - Avaya 9508 User Manual

CALL PROCESSING

ANSWERING AND PLACING CALLS

TO ANSWER INCOMING CALL: Phone rings-Indicator Flashes Slow.
NOTE: To quiet a ringing call, Press IGNORE Softkey.
To send a ringing call to Voicemail, Press TOVM Softkey.
TO ANSWER SECOND CALL: Press Call Appearance Key of new call, first call automatically holds.
TO PLACE A CALL:
Internal:
External:
TO PLACE A SECOND CALL: Press available Appearance Key, first call automatically holds.
SPEAKER: Press to make or answer any call without lifting the Handset.
TO SWITCH TO SPEAKER FROM HEADSET/HANDSET: Press SPEAKER Key. Replace Handset in Cradle.
TO RESUME PRIVACY:
TO END SPEAKERPHONE CALL:
MUTE: Turns off your Microphone (Speaker, Handset and Headset) to allow you to speak privately.
Caller cannot overhear office noise/conversation.
TO USE: Press MUTE Key
TO RESUME CONVERSATION: Press MUTE Key again.
HOLD: Places active call on hold. This is an exclusive hold to your telephone. No one else can retrieve it.
TO HOLD A CALL:
TO RETURN TO CALLER: Press Flashing Call Appearance Key.
AUTOMATIC HOLD:
TRANSFER: Allows you to connect your call to someone else (With call on line)
Press TRANSFER Softkey, call is automatically held.
Enter EXTENSION Number.
Blind Transfer: Press COMPLETE Softkey, call is connected.
Or
Announced: Wait for party to answer, (speak privately), Press COMPLETE Softkey.
TO COMPLETE TRANSFER: Press COMPLETE Softkey, call is connected, hang up.
TO RETURN TO HELD CALL:
TO DROP A CALL PARTY:
TO CONFERENCE ALL PARTIES: Press CONFERENCE Softkey all three parties are joined in a conference call.
NOTE: If you do not know the extension number, after you press TRANSFER, you can search in the directory.
TRANSFER TO VOICEMAIL: Sends a caller directly to voicemail without ringing the phone.
Press TRANSFER Softkey, call automatically held.
Enter # sign and extension number.
Press COMPLETE Softkey immediately.
Lift Handset or Press SPEAKER Key or Press ANSWER Softkey.
Lift Handset or Press SPEAKER Key
Enter EXTENSION Number.
Enter dialing prefix (typically 8 or 9) 1 area code and number.
Enter Number.
Lift Handset or Press HEADSET Key.
Press SPEAKER Key or DROP Softkey.
Key lights, speak privately.
Press HOLD Softkey. Indicator lamp flashes fast.
When you select another Call Appearance Key, or use certain features, the line that you are
already speaking on will be placed on hold automatically without pressing the HOLD Key.
Press CANCEL Softkey, disconnects you from party and reconnects you to caller.
Press DROP Softkey disconnects you from called party, caller stays on hold.
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