Sangoma s500 Quick Reference Manual
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Sangoma s500 IP Phone
Quick Reference Guide

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Summary of Contents for Sangoma s500

  • Page 1 Sangoma s500 IP Phone Quick Reference Guide...
  • Page 2 Getting to Know Your Sangoma s500 IP Phone VOICEMAIL INDICATOR VERTICAL SOFTKEYS VERTICAL SOFTKEYS SOFT KEYS NAVIGATION KEYS MENU VOICEMAIL CONFERENCE HEADSET DIALPAD SPEAKER WXYZ PQRS HOLD MUTE TRANSFER VOLUME CONTROL SELECT/GO/YES CANCEL/NO...
  • Page 3 Create a Voicemail Greeting 1. Press the Voicemail Button (envelope) on your phone 2. Once in the voicemail menu press Settings In the Voicemail Settings you’ll need to create three greetings. 3. Name Greeting (Example: John Doe) 4. Unavailable Greeting (Example: This is John Doe, I am away from my desk Please leave me a message.) 5.
  • Page 4 Sangoma s500 IP Phone When you hang up the handset, it should bring up this screen. You can hit Play to hear your greet- ing or if you want to change it hit Change. As soon as you hit Change, you will hear a tone, so be ready to record.
  • Page 5: Other Features

    Other Features 1. History View your phones call history 2. Menu View other options on the phone 3. Redial Easily call back the last dialed number User Control Panel • Be able to look at your phone through the computer! •...
  • Page 6: Dashboard-Widgets

    Sangoma s500 IP Phone Dashboard-Widgets Customizable Dashboards allow users to tailor the items displayed on individual screens. Widgets are individual UCP features that can be added/removed from each individual dashboard. The below is an example of UCP with one dashboard called 'test' with 9 Widgets.
  • Page 7 Follow Me Widget Find Me/Follow Me refers to two technologies that, in conjunction, enable incoming phone calls to be received at different locations, on different phones. “Find Me” refers to the ability to receive incoming calls at any location. Follow Me List: List extensions to ring, one per line. You can include an extension on a remote system, or an external number by suf xing a number with a pound (#).
  • Page 8: Call Forwarding

    Sangoma s500 IP Phone Call Forwarding Click the Settings button in the widget title bar to change settings for the chosen Call Forwarding Extension. Call Waiting While on the phone will this user be noti ed of an incoming call and is able to place the rst call...
  • Page 9: Call History

    Call History The Call History widget allows you to see all inbound and outbound calls for your user and listen to any call recordings that are associated with that call. The User Management Module controls which call histories a user will be able to add as a widget in UCP . Voicemail The Voicemail widget allows you to view, listen and manage your voicemail settings.
  • Page 10 Sangoma s500 IP Phone Pin/Password: The password for our voicemail box. Email Address: Email address if de ned where to send voicemails to. Email Attachment: Using the email address above send the voicemail as an email attachment. Play CID: Play the Caller ID of who left the voicemail anytime you listen to the voicemail.
  • Page 11 Greetings are where we can control the announcement that is played to callers with our personal message. Click the Settings button in the widget title bar to continue: Unavailable: The greeting that is played to callers when you are not available to take their call and they go to your voicemail box.
  • Page 12 +1 800 388 2475 +1 905 474 1990 Sangoma.com © 2017 Sangoma Technologies Proprietary - Every effort has been made to ensure accuracy of this document. Due to ongoing improvements and revisions, Sangoma reserves the right to make changes without notice.

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