Solving Problems - Samsung SGH-E335 User Manual

Solving problems

Before calling for service, perform the following
simple checks for the problems listed. You may save
the time and expense of an unnecessary service
call.
When you switch your phone on, one of
the following messages appears:
No SIM card
Check that the SIM card is correctly installed.
Phone locked: enter password
The Phone lock feature is enabled. You must enter
the phone's password before you can use the
phone.
Enter PIN
• You are using your phone for the first time. You
must enter the Personal Identification Number
supplied with the SIM card.
• The PIN check feature is enabled. Every time the
phone is switched on, you must enter the PIN. To
disable this feature, use the PIN check menu
option. See page 156.
Enter PUK
The PIN was entered incorrectly three times in
succession and the phone is now blocked. Enter the
PUK supplied by your network operator.
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Solving problems
"No service" displays
• The network connection has been lost. You may
be in a weak reception area (in a tunnel or
surrounded by buildings). Move and try again.
• You are trying to access an option for which you
have not taken out a subscription with your
service provider. Contact the service provider for
further details.
You have entered a number but it was
not dialled
• Have you pressed the key?
• Are you accessing the right cellular network?
• You may have set an outgoing call barring option.
Your correspondent cannot reach you
• Is your phone switched on (the
for more than one second)?
• Are you accessing the right cellular network?
• You may have set an incoming call barring option.
Your correspondent cannot hear you
speaking
• Have you switched off the microphone (Mute
appears)?
• Are you holding the phone close enough to your
mouth? The microphone is located at the bottom
of the phone.
key pressed
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