Service; International And Canada Service; Us Service; Service At A Us Service Center - Crown VCA-MC4A Operation Manual

VCA-MC Series Amplifier Accessories

7 Service

We recommend that accessories requiring service be returned with the product in which
they are installed. Warranty is only valid within the country in which the product was pur-
chased. When sending in the amplifier and accessory, please refer to the amplifier service
section for more information. If you choose to have only the accessory serviced, please
follow instructions below

7.1 International and Canada Service

Service may be obtained from an authorized service center. (Contact your local Crown/
Amcron representative or our office for a list of authorized service centers.) To obtain ser-
vice, simply present the bill of sale as proof of purchase along with the defective unit to an
authorized service center. They will handle the necessary paperwork and repair.
Remember to transport your unit in the original factory pack.

7.2 US Service

Service may be obtained in one of two ways: from an authorized service center or from the
factory. You may choose either. It is important that you have your copy of the bill of sale as
your proof of purchase.

7.2.1 Service at a US Service Center

This method usually saves the most time and effort. Simply present your bill of sale along
with the defective unit to an authorized service center to obtain service. They will handle
the necessary paperwork and repair. Remember to transport the unit in the original factory
pack. A list of authorized service centers in your area can be obtained from Crown Factory
Service, or online from http://www.crownaudio.com/support/servcent.htm.

7.2.2 Factory Service

Crown accepts no responsibility for non-serviceable product that is sent to us for factory
repair. It is the owner's responsibility to ensure that their product is serviceable prior to
sending it to the factory. Serviceable product list is available at http://crownweb.
crownintl.com/crownrma/. For more information, please contact us direct.
A Service Return Authorization (SRA) is required for product being sent to the factory for
repair. An SRA can be completed online at www.crownaudio.com/support/factserv.htm. If
you do not have access to the web, please call Crown's Customer Service at 574.294.8200
or 800.342.6939 extension 8205.
For warranty service, we will pay for ground shipping both ways in the United States. Con-
tact Crown Customer Service to obtain prepaid shipping labels prior to sending the unit.
Or, if you prefer, you may prepay the cost of shipping, and Crown will reimburse you. Send
copies of the shipping receipts to Crown to receive reimbursement.
Your repaired unit will be returned via UPS ground. Please contact us if other arrange-
ments are required.
Operation Manual
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