Table of Contents
Advertisement
HELP TOPICS
How do I return to the
Setup App?
There is a picture, but
there is no sound.
The TV displays
"No Signal."
There are black/gray
bars on the top/bottom/
sides of the screen.
There is no power.
The V.I.A. App is
not working.
I am having trouble
connecting to
my network.
The remote is
not responding.
•
The on-screen menu has guided setup. Press MENU, then select Guided Setup. Select the type of setup
you need and press OK. The Setup App will begin.
•
To reset the TV to factory defaults, press MENU > System > Reset & Admin > Reset TV to Factory
Defaults. If you have changed the default Parental Control Passcode, enter it now. Select Reset.
Remember that all of your settings will be lost.
•
Press the VOLUME UP button on the remote.
•
Press the MUTE
•
Press MENU > Audio. Be sure TV Speakers is set to On.
•
Be sure your connected devices are turned on.
•
Press the INPUT button on the remote and select the input to which your device is connected (HDMI-1,
HDMI-2, COMP, etc.).
•
Note that some television channels add black bars to the picture.
•
Set the TV to Wide or Zoom mode. Press the WIDE button, highlight Wide or Zoom, and press OK.
•
Adjust the video settings of your external device.
•
Be sure the power cord is securely connected to the AC socket
on the TV and to a working electrical outlet.
•
Press the POWER button on the remote or on the side of the TV.
•
•
Be sure your TV is connected to the Internet.
•
Restart the App by pressing the EXIT button to close the App, then open the App.
•
Reboot your TV by pressing the POWER button on the remote, then turn it back on.
•
If you are using an Ethernet cable, ensure it is securely connected to your router/modem and the TV.
•
If you are connecting wirelessly, try repositioning your router for the best connection.
•
•
Try to use another internet-connected device. If it is not working, call your Internet Service Provider (ISP).
•
Make sure the batteries are properly inserted, matching the - and + symbols.
•
Replace the batteries with fresh ones.
Advertisement
Table of Contents
