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T RO U B L E S H O OT I N G
NORMAL SOUNDS YOU MAY HEAR
The following sounds may be heard while the
washer is operating. They are normal.
Clicking:
lock relay when the lid locks and unlocks.
• Lid
The washer will make a series of clicking noises
•
as it changes the cleaning mode.
High pitched noise:
The wash basket spins faster to remove moisture
from the load.
Spraying or hissing:
Water spraying or circulating during the cycle.
Humming or gurgling:
Drain pump pumping water from the washer at the
end of a cycle.
BEFORE CALLING FOR SERVICE
Your washing machine is equipped with an automatic error-monitoring system to detect and
diagnose problems at an early stage. If your washer does not function properly or does not function
at all, check the following before you call for service.
Problem
Rattling and
clanking noise
Thumping sound
Vibrating noise
Water leaking
around washer
Excessive sudsing
26
Possible Causes
• Foreign objects, such as
keys, coins, or safety pins,
may be in drum or pump.
• Heavy wash loads may
produce a thumping sound.
• Washer load may be out
of balance.
• Wash load may be unevenly
distributed in the drum.
• Not all leveling feet are resting
firmly on the floor.
• Floor not rigid enough.
• Fill hose connection is loose
at tap or washer.
• House drain pipes are
clogged.
• Large items such as pillow
and blanket over the tub.
• Too much detergent or
incorrect detergent.
Water sloshing sound:
A liquid in the balance ring around the wash basket
helps the basket spin smoothly.
(Washer is turned off and tub is rotated.)
Sound of water being added after the washer has
already been operating:
The washer adapts to the load size and type to add
•
more water to the cycle as needed.
The wash load may be unbalanced. If the washer
•
senses that the load is unbalanced, it will stop and
refill to redistribute the load.
The washer may be diluting laundry additives to add
•
to the wash load.
Solutions
• Stop washer and check drum for foreign objects. If
noise continues after the washer is restarted, call for
service.
• This is normal. If sound continues, the washer is
probably out of balance. Stop and redistribute the
wash load.
• Stop and redistribute the wash load.
• Stop washer and rearrange the wash load.
• Adjust the leveling feet. Make sure all four feet are in
firm contact with the floor while the washer is in the
spin cycle with a load.
• Make sure that the floor is solid and does not flex.
Refer to Flooring in the Installation section.
• Check hoses. Check and tighten hose connections.
• Unclog drain pipe. Contact a plumber if necessary.
• Check the cycle. If you wash large items, use DUVET
cycle.
• Stop washer and check the load position. Lay bulky
items into the tub.
• Reduce detergent amount or use low-sudsing
detergent.
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