Contents About this manual... How to remove the power-on password . . . How to remove the hard disk password . . . Chapter 1. Safety information ..1 Power management .
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1050 Memory modules ... 1190 RJ45 sub card ... . 1060 Hard disk drive assembly ..1200 LCD unit .
Use this manual along with the advanced diagnostic tests to troubleshoot problems. Important: This manual is intended only for trained service technicians who are familiar with ThinkPad products. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively.
Chapter 1. Safety information This chapter presents the following safety information that you need to be familiar with before you service a ThinkPad notebook computer. • “General safety” on page 1 • “Electrical safety” on page 2 • “Safety inspection guide” on page 3 •...
Electrical safety Observe the following rules when working on electrical equipment. Important: • Use only approved tools and test equipment. Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents. •...
This guide addresses only those items. You should use good judgment to identify potential safety hazards due to attachment of non-ThinkPad features or options not covered by this inspection guide. If any unsafe conditions are present, you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem.
Notes: 1. Use product-specific ESD procedures when they exceed the requirements noted here. 2. Make sure that the ESD protective devices you use have been certified (ISO 9000) as fully effective. When handling ESD-sensitive parts: • Keep the parts in protective packages until they are inserted into the product. •...
Laser compliance statement (multilingual translations) The laser compliance statements in this section are provided in the following languages: • English • Arabic • Brazilian Portuguese • French • German • Hebrew • Japanese • Korean • Spanish • Traditional Chinese Chapter 1 Safety information...
Chapter 2. Important service information This chapter presents the following important service information that applies to all machine types supported by this manual: • “Strategy for replacing FRUs” on page 23 – “Strategy for replacing a hard disk drive” on page 24 –...
Strategy for replacing a hard disk drive Always try to run a low-level format operation before replacing a hard disk drive. This will cause all customer data on the hard disk drive to be lost. Be sure that the customer has a current backup of the data before you perform this task.
FRU identification Use Lenovo eSupport to identify major FRUs, FRU part numbers, and FRU descriptions for a product at an MT - serial number level. Examples of major FRUs are hard disk drive, system board, liquid crystal display (LCD), and memory module. To identify the major FRUs for a product, do the following: 1.
Chapter 3. General checkout This chapter presents following information: • “What to do first” on page 27 • “Checkout guide” on page 28 – “Lenovo Solution Center” on page 28 – “Quick test programs” on page 28 – “UEFI diagnostic program” on page 29 –...
Checkout guide Use the following procedures as a guide in identifying and correcting problems with the ThinkPad notebook computer. Note: The diagnostic tests are intended to test only ThinkPad products. The use of non-ThinkPad products, prototype cards, or modified options can lead to false indications of errors and invalid system responses.
If an error code is displayed, go to “Symptom-to-FRU index” on page 39 for error code descriptions and troubleshooting hints. 2. When the ThinkPad logo is displayed, repeatedly press and release the F10 key. The main screen of the UEFI diagnostic program is displayed.
30, and check the power sources. If an error code is displayed, go to “Symptom-to-FRU index” on page 39 for error code descriptions and troubleshooting hints. 3. When the ThinkPad logo is displayed, repeatedly press and release the F12 key. When the Boot Menu window opens, release the F12 key.
• If the power-on indicator does not turn on, check the power cord of the ac power adapter for correct continuity and installation. • If the computer does not charge during operation, go to “Checking operational charging” on page 31. To check the ac power adapter, do the following: 1.
Terminal Voltage (V dc) + 0 to + 12.6 7(-) Ground (-) 6(-) 2(+) 1(+) 3. If the voltage is less than +11.0 V dc, the battery pack has been discharged. Note: Recharging will take at least 3 hours, even if the indicator does not turn on. If the voltage is still less than +11.0 V dc after recharging, replace the battery.
1. Connect an external CD/DVD drive. 2. Make the CD/DVD drive the first startup device in the startup sequence using the following procedure: a. Open the ThinkPad Setup program and select Startup ➙ Boot. b. Select the CD/DVD drive as the 1st Boot Device.
10. After you have completed the Windows setup, you might want to restore the original startup sequence. Start the ThinkPad Setup program and then press F9 to restore the default settings. Press F10 to save changes and exit the ThinkPad Setup program.
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• To perform a complete format, click Fully clean the drive to start the process. The process will take several hours. 4. Follow the instructions on the screen to reset your computer to the factory default settings. Using the advanced startup options With the advanced startup options, you can change the firmware settings of the computer, change the startup settings of the Windows operating system, start the computer from an external device, or restore the Windows operating system from a system image.
Passwords As many as three passwords might be needed for a ThinkPad notebook computer: the power-on password, the hard disk password, and the supervisor password. If any of these passwords has been set, a prompt for it will be displayed on the screen whenever the computer is turned on.
Supervisor password A supervisor password protects the system information stored in the ThinkPad Setup program. The user must enter the supervisor password in order to get access to the ThinkPad Setup program and change the system configuration. Attention: If the supervisor password has been forgotten and cannot be made available to the service technician, there is no service procedure to reset the password.
7. Type the current master hard disk password in the Enter Current Password field. Then, leave the Enter New Password field blank, and press Enter twice. 8. Press Fn+F10 to save changes and exit the ThinkPad Setup program. The user hard disk password and the master hard disk password have been removed.
• The microprocessor stops. To cause the computer to return from sleep mode and resume operation, do one of the following: • Press the Fn key. • Open the LCD cover. • Turn on the power button. Also, in either of the following events, the computer automatically returns from sleep mode and resumes operation: •...
If no numeric code is displayed, check the narrative descriptions of symptoms. If the symptom is not described there, go to “Intermittent problems” on page 43. Note: For a device not supported by diagnostic codes in the ThinkPad notebooks, see the manual for that device.
Table 2. Numeric error codes (continued) FRU or action, in sequence Symptom or error (beeps, if any) 1802 1. Remove the network card. Unauthorized network card is plugged in - Turn off and 2. Replace the system board. remove the network card. 2000 Have the computer serviced.
Table 3. Error messages (continued) FRU or action, in sequence Symptom or error (beeps, if any) The battery installed is not supported by this system and Replace the battery. will not charge. Please replace the battery with the correct Lenovo battery for this system.
• Lenovo will not provide warranty replacement if the LCD is within specifications because we cannot guarantee that any replacement LCD will have zero pixel defects. • This policy applies to all ThinkPad Notebooks purchased on 1 January, 2008 or later. • One pixel consists of R, G, B sub-pixels.
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6. If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU. 7. If the problem remains, replace the following FRUs one at a time (do not replace a nondefective FRU): a.
• Off: The ac power adapter is not connected. System status The illuminated dot in the ThinkPad logo on the outer lid of the computer and on the palm rest works as a system status indicator: it shows whether the computer is in sleep, hibernation, or normal mode.
Chapter 6. Special keys The computer comes with several special keys at the upper row of the keyboard. To use each function, directly press the desired key. The following table explains the function of each special key. Table 8. Special keys Special key Description If you mute the sound and then turn off the computer, the sound will remain muted when you...
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Table 8. Special keys (continued) Description Special key Wireless radio control Press this key to enable or disable the built-in wireless networking features. When you (F9) press this key, a list of wireless features is displayed. You can quickly change the state of each feature on the list.
Chapter 7. Locations This chapter introduces the locations of the hardware components on ThinkPad Edge E445. Locating computer controls, connectors, and indicators This topic introduces the locations of the computer controls, connectors, and indicators. Front view Microphones System status indicator...
Rear view System status indicator VGA connector USB connectors Security-lock slot HDMI port : For the description of the system status indicator, see Chapter 5 “Status indicators” on page 45. Bottom view Small bottom cover Large bottom cover Battery pack latches Built-in stereo speakers Battery pack : The wireless LAN card is located underneath the small bottom cover.
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CRU within thirty (30) days of your receipt of the replacement CRU. See your Lenovo Limited Warranty documentation for full details. ThinkPad computers contain the following types of CRUs: – Self-service CRUs: These CRUs unplug or are held by no more than two screws. Examples of these types of CRUs include the ac power adapter, power cord, battery, and hard disk drive.
Major FRUs and CRUs Hardware Maintenance Manual...
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Table 9. Major FRUs and CRUs FRU description Self-service CRU Optional-service CRU LCD unit Power button sub card Keyboard bezel Card reader sub card Backup battery Wireless LAN card Wireless LAN card bracket Battery pack RJ45 sub card DC-in connector Optical drive or blank bezel I/O sub card with USB connector and audio jack Small bottom cover...
This chapter presents notices related to removing and replacing parts. Read this chapter carefully before replacing any FRU. Screw notices Loose screws can cause a reliability problem. In the ThinkPad notebook computer, this problem is addressed with special nylon-coated screws that have the following characteristics: • They maintain tight connections.
If you replace the system board, you must restore the serial number of the system unit to its original value. Before replacing the system board, save the original serial number by doing the following: 1. Install the latest version of LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key, and then restart the computer.
When you replace the system board, follow the following steps to create new UUID for the system board if the system board does not have a UUID: 1. Install the latest version of LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key, and then restart the computer.
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3. To write the ECA information, select 1. Write ECA/rework number from EEPROM, and follow the instruction; To write box build date, select 4. Write box build date from EEPROM, and follow the instruction on the screen. If the system board is being replaced, try to read the ECA information from the old system board and transfer the information to the new system.
Chapter 9. Removing or replacing a FRU This chapter provides instructions on how to remove or replace a FRU. CRU statement for customers: You can resolve some problems with your product with a replacement part you can install yourself, called a “Customer Replaceable Unit”...
1010 Battery pack Important notice for replacing a battery pack: • The Lenovo Solution Center program provides an automatic battery diagnostic test that determines if the battery pack is defective. A battery pack FRU should not be replaced unless this diagnostic test shows that the battery is defective.
Removal steps of the large bottom cover Loosen the screws and then remove the large bottom cover When installing: Attach the large bottom cover as shown in the following illustration. 1030 Small bottom cover For access, remove this FRU: • “1010 Battery pack”...
Removal steps of the small bottom cover Note: Loosen the screw and then remove the small bottom cover When installing: Attach the small bottom cover as shown in the following illustration. 1040 Optical drive or blank bezel For access, remove these FRUs in order: •...
Removal steps of the optical drive or the blank bezel Torque Step Screw (quantity) Color M2 × 3 mm, wafer-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) 1050 Memory modules For access, remove these FRUs in order: • “1010 Battery pack” on page 62 •...
Removal steps of memory modules When installing: Note: If only one memory module is to be installed on the computer you are servicing, the memory module must be installed in the lower memory slot (SLOT-0), not the upper memory slot (SLOT-1).
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Removal steps of the hard disk drive assembly Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3 mm, wafer-head, nylon-coated (2) (1.85 kgf-cm) When installing: Make sure that the hard disk drive assembly is attached firmly. Chapter 9 Removing or replacing a FRU...
Removal steps of the hard disk drive bracket Step Screw (quantity) Color Torque M3 × 3 mm, wafer-head, nylon-coated (4) Silver 0.392 Nm (4 kgf-cm) 1070 PCI Express Mini Card for wireless LAN and wireless LAN card bracket For access, remove these FRUs in order: •...
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Removal steps of the PCI Express Mini Card for wireless LAN and the wireless LAN card bracket In step , unplug the connectors by using the antenna RF connector removal tool or pick the connectors with your fingers and gently unplug them as shown. When installing: Plug the gray cable into the connector marked MAIN or M, and the black cable into the connector marked AUX or A on the card.
1080 Backup battery For access, remove these FRUs in order: • “1010 Battery pack” on page 62 • “1030 Small bottom cover” on page 63 Removal steps of the backup battery DANGER Use only the authorized battery specified for your computer. Any other battery could ignite or explode.
1090 Thermal fan For access, remove these FRUs in order: • “1010 Battery pack” on page 62 • “1020 Large bottom cover” on page 62 Removal steps of the thermal fan Note: Loosen the screws When installing: Make sure that the connector is attached firmly to the system board. When installing: Do not press the top of the fan cover and the fan hub.
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Removal steps of thermal pipes Loosen the screws in ascending alphabetic order as illustrated. When attaching the thermal pipes, secure the screws in reverse order. Note: Different models might have different numbers of screws. When installing: • Always wear fingerstalls when handling the thermal fan assembly. Do not touch or hold any part of the thermal fan or thermal pipes with bare fingers.
For models with a discrete thermal pipes For models with an integrated thermal pipes • Do not touch the thermal grease. • Do not press, touch, or rotate the fan impeller. • Do not touch the fan inlet hole. • Do not twist or pull the cable of the thermal fan assembly. •...
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• “1020 Large bottom cover” on page 62 Removal steps of the keyboard When installing: Make sure that the screws are fastened and the keyboard is secured. Torque Step Screw (quantity) Color M2 × 8 mm, wafer-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) Hardware Maintenance Manual...
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Installation steps of the keyboard To install the keyboard, do the following: 1. Attach the connectors. Chapter 9 Removing or replacing a FRU...
2. Attach the keyboard and ensure that the keyboard edges are under the frame. 3. To make sure that the front side of the keyboard is housed firmly, gently press the keys with your thumbs and slide the keyboard toward you until the keyboard is in place. 4.
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Removal steps of the keyboard bezel assembly Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 8 mm, wafer-head, nylon-coated (10) (1.85 kgf-cm) M2 × 3 mm, wafer-head, nylon-coated (4) Black 0.181 Nm (1.85 kgf-cm) Step Screw (quantity) Color Torque M2 ×...
When installing: Make sure that the connectors are attached firmly to the system board. In step , release the keyboard bezel from the frame using a plastic pry tool and then completely remove the keyboard bezel. 1130 Microprocessor For access, remove these FRUs in order: •...
Removal steps of the microprocessor Rotate the head of the screw in the direction shown by the arrow to release the lock; then remove the microprocessor When installing: Place the microprocessor above the microprocessor socket, and then rotate the head of the screw in the direction shown by the arrow to secure the microprocessor.
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• “1020 Large bottom cover” on page 62 • “1030 Small bottom cover” on page 63 • “1040 Optical drive or blank bezel” on page 64 • “1050 Memory modules” on page 65 • “1060 Hard disk drive assembly” on page 66 •...
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For models with an integrated thermal module When installing: Make sure that the connectors are attached firmly to the system board. Chapter 9 Removing or replacing a FRU...
Torque Step Screw (quantity) Color M2 × 5 mm, wafer-head, nylon-coated (2) Silver 0.181 Nm (1.85 kgf-cm) When installing: Make sure that the connector is attached firmly to the system board. 1150 Speaker assembly For access, remove these FRUs in order: •...
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• “1140 System board assembly” on page 79 Removal steps of the speaker assembly Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 2 mm, wafer-head, nylon-coated, big head (3) (1.85 kgf-cm) When installing: Attach the speaker assembly and route the cable as shown in the following figure, and make sure that the speaker connector is attached firmly.
1160 Card reader subcard For access, remove these FRUs in order: • “1010 Battery pack” on page 62 • “1020 Large bottom cover” on page 62 • “1040 Optical drive or blank bezel” on page 64 • “1060 Hard disk drive assembly” on page 66 •...
Removal steps of the power button sub card Step Screw (quantity) Color Torque M2 × 3 mm, wafer-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) 1180 I/O sub card with USB connector and audio jack For access, remove these FRUs in order: •...
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Removal steps of the I/O sub card with USB connector and audio jack When installing: Make sure that the connector is attached firmly to the system board. Step Screw (quantity) Color Torque M2 × 5 mm, wafer-head, nylon-coated (1) Silver 0.181 Nm (1.85 kgf-cm) Hardware Maintenance Manual...
1190 RJ45 sub card For access, remove these FRUs in order: • “1010 Battery pack” on page 62 • “1020 Large bottom cover” on page 62 • “1040 Optical drive or blank bezel” on page 64 • “1060 Hard disk drive assembly” on page 66 •...
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Removal steps of the RJ45 sub card When installing: Make sure that the connector is attached firmly to the system board. Torque Step Screw (quantity) Color M2 × 5 mm, wafer-head, nylon-coated (1) Silver 0.181 Nm (1.85 kgf-cm) Hardware Maintenance Manual...
1200 LCD unit For access, remove these FRUs in order: • “1010 Battery pack” on page 62 • “1020 Large bottom cover” on page 62 • “1030 Small bottom cover” on page 63 • “1040 Optical drive or blank bezel” on page 64 •...
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In step , release the wireless antenna cables from the cable guides. Hardware Maintenance Manual...
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In step , release wireless antenna cables from the cable guides. 1210 Base cover assembly and DC-in connector For access, remove these FRUs in order: Chapter 9 Removing or replacing a FRU...
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• “1010 Battery pack” on page 62 • “1020 Large bottom cover” on page 62 • “1030 Small bottom cover” on page 63 • “1040 Optical drive or blank bezel” on page 64 • “1060 Hard disk drive assembly” on page 66 •...
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Applying labels to the base cover The new base cover FRU is shipped with a kit containing labels of several kinds. The following illustration shows the correct location of each label. Chapter 9 Removing or replacing a FRU...
If the Windows Certificate of Authentication (COA) label is attached to a part that is replaced, return the old part with the label attached to the customer, or provide a letter to the customer stating what the label was originally on the computer and what the label part number, serial number, and product key were. When you replace the base cover, apply the FCC label and serial number label The following labels need to be peeled off from the old base cover, and need to be adhered to the new...
• “1190 RJ45 sub card” on page 87 • “1200 LCD unit” on page 89 Removal steps of the LCD bezel assembly Torque Step Screw (quantity) Color M2 × 4.5 mm, wafer-head, nylon-coated (4), with screw Silver 0.392 Nm (4 kgf-cm) caps When installing: Make sure that all the latches are attached firmly.
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• “1010 Battery pack” on page 62 • “1020 Large bottom cover” on page 62 • “1030 Small bottom cover” on page 63 • “1040 Optical drive or blank bezel” on page 64 • “1060 Hard disk drive assembly” on page 66 •...
When installing: Make sure that the LCD connector is attached firmly. Removal steps of hinges Torque Step Screw (quantity) Color M2 × 3 mm, wafer-head, nylon-coated, small head (6) Black 0.181 Nm (1.85 kgf-cm) 2030 Camera assembly and LCD cables with dual microphones For access, remove these FRUs in order: •...
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• “1200 LCD unit” on page 89 • “2010 LCD bezel assembly” on page 94 • “2020 LCD panel and hinges” on page 95 Removal steps of the camera Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3 mm, wafer-head, nylon-coated, small head (1) (1.85 kgf-cm) When installing: Make sure that the connector is attached firmly.
2040 Wireless antenna assembly and LCD rear cover assembly For access, remove these FRUs in order: • “1010 Battery pack” on page 62 • “1020 Large bottom cover” on page 62 • “1030 Small bottom cover” on page 63 • “1040 Optical drive or blank bezel”...
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Cable routing: When you install the wireless antenna assembly, route the cables as shown in the following illustration. Attention: When you route the cables, ensure that they are not subject to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken. Wireless LAN AUX antenna (black) Wireless LAN MAIN antenna (gray) Hardware Maintenance Manual...
Appendix A. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
EU contact: Lenovo, Einsteinova 21, 851 01 Bratislava, Slovakia Trademarks The following terms are trademarks of Lenovo in the United States, other countries or both: Lenovo ThinkPad TrackPoint UltraNav Microsoft, Windows, and Windows Server are trademarks of the Microsoft group of companies.
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Abbreviation Term Emergency power-off Electrostatic discharge European Union Federal Communications Commission Field Replaceable Unit General Announce Variant Graphics Processing Unit Hard Disk Drive HDMI High-definition multimedia interface Integrated circuits ICCID Integrate circuit card identity International Standardization Organization Local area network Liquid Crystal Display Media Access Control Machine type...