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Service Support System
This document provide two levels of support; customer advice provides information that meant to be shared with the customer
explaining possible operation issues that may be creating problems. Service assistance provides solutions for the technician servicing
the product in the home. Also included are applicable primary and secondary parts recommendations. The primary part listed is
expected to be the solution in 80% of the repairs with that symptom. The idea of the document is to provide the technicians with
repair advice that can be used to improve the first time fix ratio as well as reduce "shotgun" troubleshooting.
CPN10XHJ
Model #
Symptom
Customer advice
Verify the Exhaust kit is not
Verify the water tank is not full.
Musty Smell
If mold or sediment is found in
the water tray it is best to
clean the tray completely.
CPN10XHJ
Page 1 of 7
Modified Date
1. Inspect the drain tube
and pan assembly for
signs of standing water
obstructed.
2. Inspect the evaporator
and blower fan motors
and fan blades looking
3. Inspect the evaporator
Primary
Repair Guidance
Description
or mold.
Pan base
signs of wear or
overheating.
coils for mold
8/8/2012
Secondary
Primary
Part
Part
Part #
Description
AC-
N/A
0250-29
Secon
dary
Part #
N/A
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Summary of Contents for Haier Symptom
- Page 1 Also included are applicable primary and secondary parts recommendations. The primary part listed is expected to be the solution in 80% of the repairs with that symptom. The idea of the document is to provide the technicians with repair advice that can be used to improve the first time fix ratio as well as reduce “shotgun”...
- Page 2 Service Support System 1. Verify the air filter is clear 2. Verify there is nothing obstructing air flow on the outside of the unit 3.Verify the fan motors Verify the air filter is clear are working properly and WHEEL- verify there is nothing the fan blades are BLOWER Unit ices over...
- Page 3 Service Support System Verify the thermostat is set for a value ~ 10 degrees lower 1. Verify the fan motors than the room temperature are working properly and Verify the air filter is clear the fan blades are Verify there is nothing attached securely to the obstructing air flow on the motors...
- Page 4 Service Support System The set temperature only shows on This is normal operation, after the display for adjusting the temperature the a moment display reverts to the after temperature value in the room. adjustment (where applicable) Verify the thermostat is set for 1.
- Page 5 Service Support System The reset button has popped out and in some models the 1. Inspect the wiring green indicator light is out) from the Control PCB to Press and release the RESET the compressor, button (listen for the click) the evaporator fan motor WHEEL- The Reset...
- Page 6 Service Support System The use of more efficient components may cause the air conditioner to run longer than an older model, but the total energy consumption will be 1. Verify the thermostat less. is cycling the unit on and Air conditioner Newer air conditioners do not off properly.
- Page 7 However, materials are subject to change at any time. Information is supplied upon the condition that the persons receiving same will make their own determination as to its suitability for their purposes prior to use. In no event will Haier America Trading LLC be responsible for damages of any nature whatsoever resulting from the use of or reliance upon Information or the product to which Information refers.