Troubleshooting - CONCORD Eye-Q Easy Too User Manual

5. Troubleshooting

The troubleshooting guide is designed to help you. If problems
continue, please contact your local customer support hot-line.
For Windows® User:
SYMPTOM
All the images I
have taken do not
appear.
I cannot upload
images to the PC.
PROBLEM
You have lost power to your CONCORD EYE-Q EASY Too
by either:
Insufficient battery power.
The battery was removed
before the camera was
connected to the PC.
Connection failure.
SOLUTION
Upload all images to your PC
as soon as possible. Refer to
Battery Guidance section in
the User's Manual.
To retain the images in the
camera's memory while
changing the batteries, you
must first connect the
camera to a PC via the USB
cable. The USB will supply
power to the camera making
it safe to change the
batteries.
Check to make sure all cable
connections are secure.
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