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IBM 2074 Installation And Maintenance Information

Console support controller
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ERserver
2074 Console Support Controller
Installation and Maintenance Information
G229-9028-03

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Summary of Contents for IBM 2074

  • Page 1 ERserver 2074 Console Support Controller Installation and Maintenance Information G229-9028-03...
  • Page 3 ERserver 2074 Console Support Controller Installation and Maintenance Information G229-9028-03...
  • Page 4 There may be a newer version of this document in PDF format available on Resource Link . Go to http://www.ibm.com/servers/resourcelink and click on Library in the navigation bar. A newer version is indicated by a lower case alphabetic letter following the form number suffix (for example: 00a, 00b, 01a, 01b).

  • Page 5: Table Of Contents

    Customer Information ..... . 1-7 Power on the 2074 ..... . . 1-7 Verify the 2074 Start Up .
  • Page 6 Summary of Operation (SENDLOG.CMD) ....3-8 2074 FTP Site ......3-8 Change Management Tools .

  • Page 7: Figures

    DIAG.PAC ....... 3-10 3-5. 2074 Start up Menu ......3-13 3-6.
  • Page 8 : 2074 Console Support Controller Installation and Maintenance Information...

  • Page 9: Tables

    Problems Shown by Adapter LED states ....2-21 2-8. Common Problems and Solutions ..... . . 2-25 © Copyright IBM Corp. 2000, 2003...
  • Page 10 : 2074 Console Support Controller Installation and Maintenance Information...

  • Page 11: Safety And Environmental Notices

    This product may contain a sealed lead acid battery(s) or a nickel-cadmium battery(s). The battery(s) must be recycled or disposed of properly. Recycling facilities may not be available in your area. In the United States, IBM has established a collection process for reuse, recycling, or proper disposal of used sealed lead acid, nickel cadmium, and nickel metal hydride batteries and battery packs from IBM equipment.
  • Page 12 : 2074 Console Support Controller Installation and Maintenance Information...

  • Page 13: About This Publication

    Important Please ensure that you are using the most recent version of all related documentation. Other IBM publications that you will find helpful and that you should use along with this publication include: v 2074 Overview Document. v 2074 Console Support Configuration Guide, SC28-6806.

  • Page 14: How To Send Your Comments

    (for the 2074 Model 002). v xSeries 235 Type 8671 Hardware Management Manual, part number 59P6524 (for the 2074 Model 003). Note: The 2074 Overview Document (Overview.pdf) can be sourced from the following locations: v C:\present v 2074 Load CD in the PRESENT subdirectory v ftp:\\P390.IBM.COM\doc\2074...

  • Page 15: Summary Of Changes

    Changes in Level 07/00 Initial Release - Model 001. 01/01 Miscellaneous corrections and clarifications along with updates for the 2074’s Driver 1.0.7 level of code. 01/02 Miscellaneous corrections and clarifications along with the addition of Model 002 information. 06/03 Addition of Model 003 information.
  • Page 16 : 2074 Console Support Controller Installation and Maintenance Information...

  • Page 17: Chapter 1. Installation

    Chapter 1. Installation This chapter provides the basic information needed to install the 2074. This section is written with the experienced user in mind. Physical Planning Information Physical Specifications Powercords: Power Cords 9870 NC - Default US/CAN 10A/125V Power Cords 9871 NC - 250V 2.8m - Power Cords 9872 NC - 250V 2.8m -...
  • Page 18 1 ESCON - Integrated Std (32) 3270 Sessions · 200-240 V AC 50 Hz or 60 Hz 2.1A 2nd ESCON - FC 7408 (32) 3270 Sessions The BTU output of a 2074 without a display is 1,280 Cables supplied by Customer BTU/hr (375 watts), .41KVA...
  • Page 19 · 200-240 V AC 50 Hz or 60 Hz 4A 2nd optional ESCON - FC 7409 additional (48) 3270 Sessions The BTU output of a 2074 without a display is between Optional Rack mount conversion kit FC 7420. Not MESable...

  • Page 20: Installation Flowchart

    Installation Flowchart Use the following flowchart as a guide for installing the 2074: Unpack the Controller Verify the Controller Inventory Install the Rack Mount Kit (if required) Apply (2) 2074 Install the Controller (Instructions are in the Country Kit) Rack Mount Labels...

  • Page 21: Proper Label Placement

    Place the 2074 either next to a suitable table, or install it into an approved rack using the optional rack mounting kit. Place the service label as shown in the following diagram. When reporting problems to IBM, use machine type 2074.

  • Page 22: Model 3 Connector And Slot Locations - Tower View

    LAN adapter (NIC) on the same subnet. Starting in 2074 Driver 1.0.8, on the Load CD and the 2074’s C: drive is a copy of the class foils used for 2074 training. This file is called CLASS.PDF and is located in the PRESENT subdirectory.

  • Page 23: Customer Information

    33 Mhz. This LAN1 adapter runs at a PCI bus speed of 100 Mhz. Note: Do not attach any other cables to any other ports on the 2074. The only cables allowed are: 1-4 LAN’s, 1-2 ESCON’s, Keyboard, Mouse, Display and 2 power cords.

  • Page 24: Verify The 2074 Start Up

    From an OS/2 window, run CHECKPCI. Did everything pass? If not, correct the problems. v Check for the availability of code updates for the 2074. See “Change Management Tools” on page 3-8, and “Downloading Patches” on page 3-9. If everything passed, then turn the system over to the customer for system configuration.

  • Page 25: Chapter 2. Maintenance Information

    1. Determine the problem area. Ask the customer why they called this 2074 in for service. 2. Is the 2074 powered on or does it power on? If yes continue. If not, follow the “Symptom FRU index” in the appropriate series Hardware Maintenance Manual.
  • Page 26 Save and Exit BIOS setup. 5. Does the 2074 operating system appear “hung”? The 2074 ships with an OS/2 screen saver that displays a color picture of a lighthouse after 20 minutes. The 2074 ships without a password. To clear this screen, just press “ENTER″. If the customer has added a password, you will need it.

  • Page 27: Diagnostics

    2074 components. These LEDs are part of the light-path diagnostics that are built into your 2074. By following the path of lights, you can quickly identify the type of system error that occurred. See “Identifying Problems Using LEDs” on page 2-4 for more information.

  • Page 28: Identifying Problems Using Leds

    The System Error LED on the operator information panel is lit when certain system errors occur. If the System Error LED on your 2074 is lit, use the ″Lit LED on diagnostics panel″ section in the appropriate xSeries Hardware Maintenance Manual to help determine the cause of the error, and the action you should take.

  • Page 29: Troubleshooting 2074 Hang Conditions

    POST When you turn on the 2074, it performs a series of tests to check the operation of 2074 components and some of the options installed in the 2074. This series of tests is called the power-on self-test or POST.

  • Page 30: Client Terminal Session Troubleshooting

    OS/2 Window command prompt. The /Q option will show currently active connections both to the Host and to the Client by address, from the 2074’s perspective. Issue from an OS/2 window the command: LAN3274 CAx ALL /Q | MORE (with x = 0 or 1) Here is a sample command output (for a complete description of all fields, see the LAN3274.DOC document as instructed above):...

  • Page 31: Sample 3270 Emulator Session Header

    LAN between the client and the 2074 or with the 3270 session parameters and those defined on the 2074. v Verify that this client can Ping the IP address of the 2074. Use the IP address that is being defined to the 3270 emulator session. If you can Ping, then continue.
  • Page 32 IP Address This is the IP address of a LAN adapter in the 2074 you want to talk to. This identifies which 2074 you want. Port Number This port number is from the F2, F12 screen of the Channel Adapter in the 2074.
  • Page 33 For more information review LAN3274.DOC. The basic principal is as follows:The 2074 has no way of knowing if the client is a) hung, b) unplugged from the LAN, c) not responding due to a slow LAN. So we implemented the /RTO time out. It tells the host operating system that the client is gone.

  • Page 34: How Things Relate On The 2074

    Default Help 2 LAN3274 >/PORT=3270 /RSP /RTO=60 LU Name is only available in tn3270e F1=Help F7=Up F8=Down F10=Accept/Return ENTER=Accept Data ESC=Cancel cndevprm Figure 2-4. How things relate on the 2074. 2-10 : 2074 Console Support Controller Installation and Maintenance Information...

  • Page 35: Escon Troubleshooting

    Steps 1. If either LED is off, power down your 2074, remove the adapter, and re-install it. Make sure the adapter is properly seated in the slot. Power the 2074 back on. If the LEDs remain unlit, replace the ESCON adapter. If you have already replaced the ESCON adapter, contact the next level of service.
  • Page 36 ESCON adapter. If you have already replaced the ESCON adapter, contact the next level of service. With your 2074 powered on, check to make sure both LEDs are lit. If the top LED is Green and the bottom LED is Orange, then the adapter has successfully completed POST and loaded firmware.

  • Page 37: Summary

    – Use BTITOOL HELP TEST for a help menu of possible commands. v If you remove the cover of the 2074, you can see that each of the ESCON cards has a moving LED display with some status and firmware level information.

  • Page 38: Escon 2" - Troubleshooting Guidelines

    Steps 1. If the LED Display is off, power down your 2074, remove the adapter, and re-install it. Make sure the adapter is properly seated in the slot. Power the 2074 back on. If the LED Display remains unlit, replace the ESCON adapter. If you have already replaced the ESCON adapter, contact the next level of service.
  • Page 39 2074 is connected. This may include taking light measurements with a light meter. Note: There are no ESCON wrap tests that can be run at the 2074 ESCON adapter. v From an OS/2 window, you can use the BTITOOL to display neighbor node information and to display code violation and bit error counters.

  • Page 40: Summary

    To measure the light output, IML the Channel Adapter. From the host or the ESCON director, the serial number displayed for the Tag Results of the 2074 is now the 2074’s serial number. 2074 LAN Adapter Diagnostics In general to diagnose a LAN problem you need to determine if it is caused by 1) Configuration, 2) Media, or 3) Failing adapter.
  • Page 41 LAN diagnostics section in this manual for Token Ring. Be aware that Token Ring adapters won’t connect to the MAU unless they were attached during initialization. To be sure, reboot the 2074 and wait until the OS/2 desktop appears. Caution Reboot will be disruptive to all connections through the 2074 Then check the lights.

  • Page 42: Token-Ring Or Ethernet Lan Adapter Diagnostics

    PCI bus or the Ethernet LAN adapter built into the planar. If you do no already have the LAN adapter diagnostic diskettes, you will need to create those using the procedures on “Creating Diagnostic Diskettes” on page 3-10. 2-18 : 2074 Console Support Controller Installation and Maintenance Information...
  • Page 43 To isolate the problem, start by checking the LEDs. Token Ring Determine the type of LAN adapter that 9-Pin D-Shell is failing. LEDS RJ45 v Locate adapter card slots 4, 5 and 6 v Compare the cable end brackets of the cards to the graphics on the right.

  • Page 44: Ethernet Link State Definitions

    Transmit and receive are not possible. Have customer verify the LAN connection. On (solid) The Ethernet interface has a valid link on the network connection and is ready for normal operation. 2-20 : 2074 Console Support Controller Installation and Maintenance Information...

  • Page 45: Startup Sequence Of Led States

    Before rebooting the system, make sure the 2074 Run the planar Ethernet diagnostic system is shutdown. from the F2 selection during system power on. Follow the appropriate xSeries Maintenance Manual from there. If you have replaced the planar, the customer may need to know the MAC address of the new ethernet adapter on the planar.
  • Page 46 Go to the next step to run the Token Ring diagnostics. If the tests are completed successfully, and the adapter is still not communicating, contact the network administrator. v Check C:IBMCOM\LANTRAN.LOG for errors. 2-22 : 2074 Console Support Controller Installation and Maintenance Information...
  • Page 47 Reboot the 2074 by pressing the reset button on the front panel. If the 2074 will not boot with the adapter installed, remove the adapter and retry. If it will boot with the adapter removed, replace the adapter.
  • Page 48 To display the MAC addresses of all adapters in the 2074, type in the following from an OS/2 window: NETSTAT -N | MORE. End Ethernet PCI Adapter Diagnostic 2-24 : 2074 Console Support Controller Installation and Maintenance Information...

  • Page 49: End Of Call

    Table 2-8. Common Problems and Solutions Problem Action The diagnostics are completed v Ensure that the network cable is securely attached. successfully, but the connection v Ensure that you are using category 5 cabling when fails. operating at 100 Mbps, and it is certified for 100Mbps.

  • Page 50: Example Of Os/2 Window Showing Valid Pci Configuration

    Figure 2-5. Example of OS/2 window showing valid PCI configuration. 2-26 : 2074 Console Support Controller Installation and Maintenance Information...
  • Page 51 See the appropriate xSeries Hardware Maintenance Ring Card Manual Updating VPD Data Go to “Updating VPD Data” on page 3-14 Access the IBM 2074 from the OS/2 desktop by selecting icons from one of the three 2074 folders. © Copyright IBM Corp. 2000, 2003...

  • Page 52: Os/2 Desktop Displaying 2074 Icons

    I/0 trace. See “2074 I/O Trace (AWSTRACE.LST)” on page 3-7 for information about how to set up an I/O trace.

  • Page 53: Chapter 3. Service Procedures

    When the 2074 Channel Adapters are started, there is a minimized ICON created for each adapter on the OS/2 Desktop. Each ICON will be labeled: ’2074 CAx Do NOT CLOSE or CANCEL’ where x is 0 or 1. If you double-click to maximize one of the ICON’s then the panel will look similar to Figure below.

  • Page 54: Summary Of Operation (Awsabend.cmd)

    AWSABEND automates some of this data collection so that when something goes wrong, IBM will be more likely to have the data required to determine the problem. It reduces the chance that the customer will have to reproduce the problem because some of the data was lost and not available to IBM service.

  • Page 55: 2074 Error Logs

    The actual trace data is shown as eight hexadecimal characters at the beginning of each line. The trace information is provided for use by IBM 2074 support personnel only. You may be asked by the Support Center to bring up this screen to verify that I/O data is being traced and to save the buffer contents, now or after a manual refresh (F1 key) to the AWSTRACE.LST file (click FILE on grey menu bar at top of screen).

  • Page 56: Awserror.log

    AWSERROR.LOG is cumulative over time but is purged and backup copies are written to the E:\ drive. 2074 messages are logged in AWSERROR.LOG in the C:\2074 subdirectory. The messages have a time and date stamp so you can see a history of messages. See online message help file C:\2074\2074MSG.INF for message descriptions and...

  • Page 57: 2074 I/O Trace (Awstrace.lst)

    2074 I/O Trace (AWSTRACE.LST) The 2074 I/O trace is a powerful tool for finding problems in the device manager and I/O code. This facility provides two ways to set up and limit the scope of the trace: v Editing the CHAN.TRC file.

  • Page 58: Sending Traces And Logs To Ibm Service (Sendlog.cmd)

    If the copy completes successfully, then the trace/log file is renamed to prob_num.SNT, denoting that it has been sent. 2074 FTP Site IBM has an FTP site for the 2074 on the IBM Intranet (accessible to IBM CEs and IBM internals). The IBM Intranet FTP site is: ftp://S390IS.POK.IBM.COM...

  • Page 59: Downloading Patches

    From your IBM Thinkpad or customer’s PC: 1. Use your usual method to connect to the IBM Intranet. 2. Establish a FTP connection to the 2074 FTP site by connecting to the IBM Intranet enter FTP S390IS.POK.IBM.COM. 3. Enter anonymous when prompted for a name.

  • Page 60: Creating Diagnostic Diskettes

    TEDIT C:\2074\INSTALL.LOG Creating Diagnostic Diskettes All diagnostic programs for the IBM 2074 are contained on the 2074 Load CD that is shipped with each system. A directory on the CD called \DIAG is the top level directory for all diagnostics programs and instructions. Each adapter or system component that has a diagnostic will have a subdirectory under \DIAG named by the adapter, e.g.

  • Page 61: Configuration Save/Restore Procedures

    2. After changing the 2074 device configuration (e.g. Configure CA 0 or 1 icons), PC 3270 session defaults, or TCP/IP addresses. 3. Before the IBM CE reloads the hard disk from the 2074 Load CD to solve a program problem or exchange the hard disk for analysis.

  • Page 62: Method

    3. The “Save/Restore Customer Configuration” icon in the 2074 Utilities folder may be used instead of typing CFGSR into an OS/2 window. 4. If the 2074 Load CD is reloaded onto a system, an initial menu (called from STARTUP.CMD) will ask you to choose between: 1.

  • Page 63: Replacing An Escon Card

    Shutdown OS/2 (Ctrl-Alt-Del) on the 2074. Label and disconnect all external cables and power cords. 2. If the 2074 is mounted in a rack, then release the left and right side latches and pull the 2074 out of the rack enclosure until both slide rails lock.

  • Page 64: Updating Vpd Data

    11. Reconnect the external cables, power cords, and peripheral devices. Updating VPD Data If you replaced the 2074 planar, then the system VPD data needs to be updated. There are three model dependent VPD update procedures for the 2074. The CE...
  • Page 65 16. When OS/2 is done rebooting, run CHECKPCI from an OS/2 window to verify the system’s VPD. Note: Version 21A of the BIOS is available on the 2074’s Load CD in the Diag subdirectory. It is also on both FTP sites. Only use this if a replacement motherboard BIOS is below 21A.
  • Page 66 1. Attach monitor, keyboard and mouse cables, and power cords. 2. Insert the xSeries 235 BIOS Flash diskette into drive A. 3. Power up the 2074. PC DOS will boot from the diskette. 4. On the ″IBM Flash Update Utility″ main menu, select option 1, ″Update POST/BIOS.

  • Page 67: Chapter 4. Discontinuance / Relocation

    Chapter 4. Discontinuance / Relocation Use the following flowchart as a guide for discontinuing the 2074 Power off the 2074 Power off the monitor Disconnect the LAN cables Disconnect the ESCON cables Disconnect the power cables Disconnect the keyboard, mouse, and monitor...
  • Page 68 : 2074 Console Support Controller Installation and Maintenance Information...

  • Page 69: Appendix A. Customer Information Worksheet

    Appendix A. Customer Information Worksheet Prior to 2074 initialization, it is important that you complete the following information. You will be prompted for this information as part of the initialization process. 1. Contact Name____________________________ 2. E-Mail Address___________________________ 3. Telephone Number________________________ 4.
  • Page 70 : 2074 Console Support Controller Installation and Maintenance Information...

  • Page 71: Appendix B. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 72: Trademarks And Service Marks

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and...
  • Page 73 of Communications. Operation in a residential area may cause unacceptable interference to radio and TV reception requiring the owner or operator to take whatever steps are necessary to correct the interference. Avis de conformlté aux normes du ministère des Communications du Canada Cet équipement ne dépasse pas les limites de Classe A d’émission de bruits radioélectriques pour les appareils numériques, telles que prescrites par le Règlement sur le brouillage radioélectrique établi par le ministère des...
  • Page 74 : 2074 Console Support Controller Installation and Maintenance Information...

  • Page 75: Index

    Collecting 3-3 I/O Trace 3-4 Snap Shot Dump 3-4 Summary of Operation (AWSABEND.CMD) 3-4 Information LEDs 2-4 Installation Flowchart 1-4 Power Up 1-7 Setup Instructions 1-4 Verify Start Up 1-8 LEDs 2-4 Power supply 2-4 © Copyright IBM Corp. 2000, 2003...
  • Page 76 : 2074 Console Support Controller Installation and Maintenance Information...
  • Page 78 Printed in U.S.A. G229-9028-03...

This manual is also suitable for:

2074-0012074-0022074-003

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