Page 1 PBXgateway System Administrator’s Guide Quality is our job. Customer satisfaction is our mission! & EXTender 6000 M-6000-MUM Rev AC March 13, 20056...
Page 2 Citel Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it.
Page 3 PBXgateway™ & EXTender™6000 System Administrator’s Guide...
Page 4: Table Of Contents
Wiring Information... 37 Compatible Remote Units ... 39 Connecting the Remote Unit to the User phones ... 39 Before you Power-Up the PBXgateway and EXTender 6000 ... 41 Chapter 3: Configuration... 42 Connecting to the PBXgateway ... 43 What a System Administrator Must Know ... 43 Connecting to the Management Interface (MI) ...
Page 5 Setting the IP Parameters (Gateway and Remote) ... 76 Telnet/FTP Set up (Gateway and Remote) ... 78 System Parameters ... 82 Utilities (Gateway and EXTender) ... 85 Optional PBXgateway Parameters... 88 2:1 Configuration... 88 Simultaneous Direct and Telnet Connections to the MI ... 91 Zmodem Connection...
Page 6 Appendix C: EXTender 6000 Phone-Set Interface ... 218 Phone-Set Interface ... 219 Phone-Set Interface ... 219 Appendix D: SNMP... 221 Introduction ... 222 MI Status Menu vs. MIB Group Table... 223 MIB Group Tables... 225 SNMP Setup ... 235 Using SNMP to Monitor & Troubleshoot Problems ... 239 Appendix E: Log Messages ...
Page 7: Regulatory - Compliance And Agency Approval
Regulatory – Compliance and Agency Approval This equipment complies with or has obtained Regulatory Agency approval at least against the following standards: EMC - Emission FCC CFR 47 Part 15 EN 55022 (1998) + Amendments A1 + A2 EMC - Immunity EN 55024 (1998) + Amendments A1 + A2 Safety EN 60950 (2000)
Page 8: Lifeline Or 911 Phone Notice
éliminer les causes. Making Changes or Modifications Any changes and modifications not expressly approved by Citel Technologies. will void any Compliance and regulatory approval, and will void the user’s authority to operate the equipment. Lifeline or 911 Phone Notice...
Page 9: Important Safety Instructions
Important Safety Instructions The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product. To reduce the risk of fire, electrical shock, and injury to persons when installing telephone equipment, always follow basic safety precautions including: •...
Page 10: Protection Of The Environment - The Weee Directive
Protection of the Environment – The WEEE Directive This equipment is marked according to the European directive 2002/96/EC on Waste Electrical and Electronic Equipment (WEEE). By ensuring this product is disposed of correctly, you will help prevent potential negative consequences for the environment and human health, which could otherwise be caused by inappropriate waste handling of this product.
Page 11 As a customer of a new telephone system, you should be aware that there is an increasing problem of telephone toll fraud. Telephone toll fraud can occur in many forms, Security of despite the concerted efforts of telephone companies and telephone equipment Your System: manufacturers to control it.
Page 12: About This Manual
About This Manual Intended Audience This manual is intended to help with the installation, configuration, and troubleshooting of the PBXgateway and compatible remote units. Additional information is provided for Remote products, which can be ‘mixed & matched’ to communicate with the PBXgateway depending on the clients’ needs. This document is intended for use by anyone needing such information, including system administrators, support personnel, and technicians.
Page 13: Product Overview
Product Overview The following section provides a product overview for the PBXgateway including; a Product Feature List, Voice Compression vs. Bandwidth Requirements, Typical Installation Information, a Management Interface (MI) Overview, and Diagnostic Information. ™ PBXgateway & EXTender 6000 System Administrator’s Guide...
Page 14: Features
Multiple- Users • EXTender™ 6000, 8 & 12-user: You can use 2 EXTender 6000 8-user devices, or 2 EXTender 6000 12-user devices. The single-user devices are commonly referred to as a “Remote unit” and the multi-user devices are referred to as “Branch Office units”.
Page 15: Types Of Network Connections
Types of Network Connections The PBXgateway is designed to connect over a wide variety of third party network devices using three types of network connections: • Synchronous-Serial connection (V.35, RS-530, RS-232) • Asynchronous-Serial connection (RS-232) • IP (10/100BaseT Ethernet) Voice Transmission At both the branch office and corporate sites, all voice and signaling information is placed into digital data packets, which are then sent out over the data network.
Page 16: Connections Vs. Remotes
Connections vs. Remotes Types of Connections Type Maximum # of Remotes per Gateway RVP_Direct RVP_IP RVP_IP Table 1: Connections vs. Remotes * Remote Voice Protocol™ (RVP), MCK Proprietary protocol. PBXgateway™ & EXTender™6000 System Administrator’s Guide Remotes Supported Model(s) Protocols Connection Type 6000 *RVP over HDLC Serial WAN Ports...
Page 17: Compatible Telephones
Compatible Telephones Nortel (Meridian and Norstar) Meridian M2006 * M2008 * M2216 M2250 M2317 M2616 M2616CT M3110 M3901 M3902 M3903 M3904 M3905 Norstar M7100 * M7208** M7310 M7324 M7410 ATA2 T7316 T7316E T7208** * This digital display telephone is NOT recommended for administrative purposes.
Page 18 Compatible Telephones, continued Panasonic DBS 44210 44220 44223 44224 44225 44230 44233 Compatible Voice System: Panasonic DBS 576 Panasonic DBS 576 HD Table 2: Compatible Phone Sets PBXgateway™ & EXTender™6000 System Administrator’s Guide Iwatsu IX-MKT IX-12KTD-2 IX-24KTD-2 IX-12KTD-3 IX-24KTD-3 Compatible Voice System: Iwatsu ADIX APS...
Page 19: Typical Installation
PBXgateway™ & EXTender™6000 System Administrator’s Guide Public DSU/CSU DSU/CSU Maximum of 12 users Synchronous (RVP_Direct) Installation IP Network Router Figure 2: RVPoIP (RVP_IP) Installation Router EXTender 6000 Punch Block Branch Office EXTender 6000 Router Punch Block Maximum of 12 users EXTender 4000 Branch Office Telephone...
Page 20: Synchronous-Serial Connection
Circuit switched networks are generally more reliable for voice transmission. Network Types: • Switched 56/64K • ISDN Connection: (2) DB-25 male connectors (WAN ports) Interface Types: • RS-232 • V.35 • RS-530 Remote Office EXTender Models: EXTender 6000 for Branch Offices PBXgateway™ & EXTender™6000 System Administrator’s Guide...
Page 21: Asynchronous-Serial Connection
Used in lower speed transmission • Less expensive Network Types: • Switched 56/64K • ISDN Connection: (2) DB25 male connectors (WAN ports) Remote Extender Models: EXTender 6000 for Branch Offices PBXgateway™ & EXTender™6000 System Administrator’s Guide Asynchronous Transmission Data Bits...
Page 22: Voice Over Ip (Rvp
Avoids fixed costs associated with T1 & ISDN circuits. Network Types: • Switched 56/64K • ISDN Connection: (1) RJ-45 10 or 100 BaseT connector Extender Models: • EXTender 4000 for IP • EXTender 6000 for Branch Offices ™ PBXgateway & EXTender 6000 System Administrator’s Guide...
Page 23: Digital Telephone/Pbx Features
Digital Telephone/PBX Features Digital phones extended by the PBXgateway have the full functionality of phones located in the corporate facility. Features include: • the ability to place and receive calls • extension-to-extension dialing • speed dialing • caller ID •...
Page 24: Call Suspend
Call Suspend timer to a value that will not allow the ISDN/IP connection to go down during normal business hours. Note: The Call Suspend feature is configured at the remote site. Refer to the EXTender 6000 Quick Installation Guide (QIG) for more information.
Page 25: Call Suspend Modes
ISDN WAN connection down while the branch office is closed, in order to save on ISDN usage charges. When Call Suspend is activated, the EXTender 6000/PBXgateway will take down the ISDN WAN link after an administrator defined amount of time (minimum 30 minutes) during which there is no phone activity.
Page 26: Incoming Call
When Jane wants to bypass long-distance toll charges, she dials into the ConneX PBXgateway using the number provided by the System Administrator to get PBX dialtone. Once she has accessed the dialtone she can place calls through the PBX system.
Page 27: Fax Traffic (Definity And Meridian)
The data is compressed using 32 Kbps ADPCM. Each of the ports on an EXTender 6000 or PBXgateway will extend both of the PBX B channels, allowing the use of the second B channel for analog applications such as fax. You can send faxes by simply connecting the fax machine to the expansion card in the digital phone connected to the remote unit.
Page 28: Voice Compression Vs. Bandwidth
Voice Compression vs. Bandwidth The PBXgateway provides a choice of voice compression algorithms to allow up to 12 phones to be extended. The compression algorithm selected determines the bandwidth required. DS0: The worldwide standard speed for digitized voice conversation at 64,000 bits per second. ISDN: A digital transmission link consisting of two “B”...
Page 29: Physical Characteristics
• Twelve or eight single-color port status LEDs Back of Unit (Back of PBXgateway on page 29) • One 50-pin, RJ-21 connector used to connect to the PBX • Two DB-25 WAN ports to connect to the network device. •...
Page 30: Configuration And Management
Configuration and Management Configuration The configuration, operational, and troubleshooting features of the PBXgateway and and Manageme EXTender are accessible through the Management Interface (MI). The MI can be accessed with a PC or terminal connected in one of three ways: •...
Page 31: Chapter 1: Product Specifications
Chapter 1: Product Specifications This Chapter provides information and specifications including; Regulatory approvals, system architecture, memory, WAN design, interfaces, voice, and electrical specifications. ™ PBXgateway & EXTender 6000 System Administrator’s Guide...
Page 32: Specifications
Single 10 / 100 megabit, RJ-45 Serial/WAN EIA/TIA-232, EIA/TIA-530, EIA/TIA-V35 Management Serial RS-232, DB9 PBX/KSU Up to 8 digital line interfaces over a 25 pair RJ-21 cable Voice Voice compression G.729a, G.711, G.726 (ADPCM 32 and ADPCM 24 Protocols and Services RVP over Internet Protocol (IP) Remote Voice Protocol (RVP™) (proprietary) over HDLC...
Page 33: Chapter 2: Installation
This Chapter provides the following information for installing both the Switch and Remote units: • Pre-installation requirements • How to install the hardware • How to wire the hardware • Complete power-up sequence ™ PBXgateway & EXTender 6000 System Administrator’s Guide Chapter 2: Installation...
Page 34: Safety Checklist
Safety Checklist • Do not install this product near water, for example, in a wet basement location. • Do not overload wall outlets, as this can result in the risk of fire or electrical shock. • Do not attach the power supply cord to building surfaces. •...
Page 35: Hardware Components
Cools unit. Connect to a 120 VAC outlet Turns unit on and off. RJ-21 Wire to a punchdown block and then to the PBX. DB-25, serial. Connects the Gateway to a synchronous or straight-through asynchronous- serial device (CSU/DSU or other network device).
Page 36: Pre-Installation Requirements
Two Mounting brackets and hardware • One power cord • One RS-530 Cable • One System Administrator’s Guide • One QIG (Quick Installation Guide) EXTender 6000 • One Remote unit • Two Mounting brackets and hardware • One power cord • One RS-530 Cable •...
Page 37 Customer Supplied Equipment Note: This includes information for installing the PBXgateway and EXTender 6000. For information on “Customer Supplied Equipment” for each Remote unit, refer to the specific User’s Guide. The customer must supply the following equipment: • Telephones and line cords Note: Use two-wire digital display phones only.
Page 38 Network Requirements The PBXgateway and EXTender 6000 must be installed on an existing LAN or WAN network. • Each unit requires a network device that supports a synchronous-serial interface, asynchronous serial or an Ethernet connection to a TCP/IP network. •...
Page 39: Installation
Note: For detail wiring information, see the next page. Procedure 1. Install (2) cross-connect wiring blocks. 2. Connect the digital lines from the PBX to one of the cross-connect blocks via an RJ-21 cable. 3. Connect the PBXgateway telephony port to the other cross-connect block using an RJ-21, 50-pin cable.
Page 40 Connections to the PBX RJ-21 (up to 12 Ports) Cable Port Pair WH/BL BL/WH WH/GN GN/WH WH/SL SL/WH RD/OR OR/RD Wire Color Abbreviations BK=Black, BR=Brown, RD=Red, OR=Orange, YL=Yellow, GN=Green, BL=Blue, VI=Violet, WH=White SL=Slate ™ PBXgateway & EXTender 6000 System Administrator’s Guide...
Page 41 Mounting the PBXgateway and EXTender 6000 Introduction The following procedure explains the steps necessary to secure the PBXgateway and EXTender 6000 to a standard 19-inch communications rack. Note: The Rack is not supplied with the unit. Procedure 1. Attach the mounting brackets to the unit.
Page 42 Connections to the Network Device Introduction The PBXgateway and EXTender 6000 connects to a variety of network devices through a Synchronous-serial connection, or 10/100 BaseT Ethernet connection. The physical connection is accomplished through two DB-25 connectors labeled WAN1 and WAN2, or an RJ-45 Ethernet connector. The following protocols are...
Page 43: Wiring Information
Wiring Information Wiring Info Figure 8 through 10, lists each pin within the DB-25 connector with the signal description and signal/voltage source, using the Electronics Industry Association (EIA) standard. RS-232 (DB-25) Serial Connector Pinouts Signal/Voltage Source Secondary Tx Data 14 SecondaryReceived Data 16 Request to Send (Return) 19 Data Terminal Ready 20...
Page 44 RS-530 (DB-25) Serial Connector Pinouts Signal/Voltage Source Common Common Received Data (Return) 16 Common Request to Send (Return) 19 Common Data Set Ready (Return) 22 Data Terminal Ready (Return) 23 Common DTE Tx Clock (Return) 24 ™ PBXgateway & EXTender 6000 System Administrator’s Guide Shield Designations Shield Designations...
Page 45: Compatible Remote Units
Compatible Remote Units The PBXgateway is compatible with the following Remote units: EXTender 6000 – for Branch Offices. Provides connectivity for up to 12 remote users from a single branch office location. Each phone is cross-wired to a port on the unit.
Page 46 Connecting the EXTender 6000 Remote Unit to the Remote Phones Out to Remote Desktops Figure 12: Connections to the EXTender 6000 Cable Port Pair WH/BL BL/WH WH/GN GN/WH WH/SL SL/WH RD/OR OR/RD Table 4: Assignments (25-Pair Cable) Wire Color Abbreviations:...
Page 47: Before You Power-Up The Pbxgateway And Extender 6000
Before you Power-Up the PBXgateway and EXTender 6000 Introduction This procedure will detail the necessary steps to perform BEFORE bringing the units online. Checklist The units are secured to a rack or placed on a shelf within the rack. The appropriate 50-pin female, RJ-21 connectors are connected to the Telephony Interface and wired to the PBX (PBXgateway) and remote user phones (Remote unit).
Page 48: Chapter 3: Configuration
Chapter 3: Configuration This Chapter provides information for configuring the PBXgateway and the Remote units through the Management Interface (MI). Attention System Administrator: All configuration parameters for the Remote units can be accessed from the PBXgateway unit via the “Remote Login” menu selection within the MI. Units must be in an up-active-working status.
Page 49: Connecting To The Pbxgateway
Note: The type of connectivity used at the Branch location, should match the Corporate location. • The types of units installed at the remote location, (ie: EXTender 6000, IP EXTender 4000). • Information on which phones communicate with which PBXgateway ports.
Page 50: Connecting To The Management Interface (Mi)
Direct Serial Connection Introduction The console port provides a direct serial connection for the PBXgateway and EXTender 6000 allowing access to all features and functions of the MI and the ability to configure, monitor and troubleshoot the unit. Required Cable A standard RS-232 serial straight-through (DB-9, Male) cable is required.
Page 51: Internet Access
IMPORTANT: If the unit is already powered-up the screen may display garbage characters. Press F4 to refresh the screen. 5. Press Enter. 6. The MI Welcome Screen appears (refer to page 47). Internet Access You can also configure the PBXgateway and the EXTender units via a web browser interface (Internet Explorer 5.X or higher).
Page 52: Telnet Connection
1. Go to the browser window. 2. In the pulldown menu, select Tools->Internet Options. 3. Click on the Advanced tab. If necessary, scroll down to Printing. 4. Be sure that ‘Print background color and images” is checked. Telnet Connection Introduction The PBXgateway and EXTender can be configured using a Telnet session over the existing LAN connection.
Page 53: Welcome Screen
Welcome Screen Once the system administrator has connected to the MI the following Welcome Screen appears. Figure 15: Welcome Screen IMPORTANT TERMINAL SETTINGS The MI requires a screen size of 24 lines X 80 columns. Make sure the Welcome Screen is bordered on all four sides with a # symbol To enlarge the screen (within the VT-100 application): 1.
Page 54: Help Screen
Help Screen The MI has a built-in Help Screen that provides basic information for navigating through the interface. Figure 16: Help Screen The following information is provided: Terminal Settings - These settings are necessary for properly displaying the configuration screens. Menu Navigation –...
Page 55: Typical Menu
Typical Menu Unit Menu Identifier List System Status “Live” Log Window Note: See the next page for information on the Menu Components. ™ PBXgateway & EXTender 6000 System Administrator’s Guide Menu Data Entry Path Window Unit Name and Software revision Port Status Information Figure 17: Typical Menu...
Page 56 Menu Components Area Description Unit Identifier Displays either “Remote” or “Gateway” depending on which unit you are connected to. Menu List List of sub-menus used to configure the PBXgateway Switch and Remote units. An * indicates the active menu selection. Menu Path Displays the menu hierarchy.
Page 57 Command Keys Introduction The Management Interface (MI) utilizes a minimal set of command keys to navigate through the different sub menus. The following keys are used: Description Cancel Accepts the change or menu, or exits the current menu. Selects the current item in a menu. Changes the current item in a menu.
Page 58: Pbxgateway Menu Items And Structure
PBXgateway Menu Items and Structure The figure below outlines the menu structure for the PBXgateway, using the MI. Port Default Configuration Parameters in BOLD are default settings Port 1-8 Port 9-12 WAN 1 WAN 2 RVP Direct Connect RVP Over IP RVP ConneX Port Matching [ Enabled/Disabled] Size [ 32768]...
Page 59: Remote Unit Menu Items And Structure
Remote Unit Menu Items and Structure This section of the manual provides a list of parameters for configuring each Remote. All configuration parameters necessary for the installation and configuration for the Remote unit are contained within this guide. Port Default Configuration Parameters in BOLD are...
Page 60: Remote Unit Menu Structure
Introduction This section of the manual provides the necessary information to configure the PBXgateway and EXTender 6000 using the Management Interface (MI). The units are programmed at the factory with “default” settings providing basic parameters to accommodate most network environments.
Page 61: Synchronous-Serial Device Configuration (Rvp_Direct)
This section of the manual provides the necessary information to configure the PBXgateway and EXTender 6000 for connection to a synchronous-serial device. The units are programmed at the factory with “default” settings providing basic parameters to accommodate many network environments.
Page 62 Set an Admin Restricting access to the MI. Password Set User ID Map remote users with specific PBX ports. Set SNMP parameters. Configuring necessary information to utilize the Simple Network Management Protocol functions of the MI.
Page 63: Asynchronous-Serial Device Configuration (Rvp_Direct)
Prerequisites for Configuration The PBXgateway (at the corporate site) and the EXTender 6000 (at the branch office) must be installed properly and the network link between both devices must be operational.
Page 64 Set an Admin Restricting access to the MI. Password Set User ID Map remote users with specific PBX ports. Set SNMP parameters. Configuring necessary information to utilize the Simple Network Management Protocol functions of the MI.
Page 65: Ip Network Configuration (Rvp_Over_Ip)
IP Network Configuration (RVP_Over_IP) MCK’s IP-based products utilize Voice over IP (VoIP) technology to deliver remote voice solutions. The voice quality of these solutions is dependent on variables such as available bandwidth, network latency and quality of service (QoS) initiatives, all of which are controlled by the network and internet service providers.
Page 66 TCP/UDP Requirements Ensure that the correct TCP/UDP ports have been opened to allow the EXTender 6000 to connect to the PBXgateway through your company firewall. The following TCP/UDP port requirements must be met: The EXTender 6000 and 4000 use even numbered ports 12,288 to 12,544. The port numbers start at 12,288 and increment by 2 to the total number of ports used.
Page 67: Setting Pbxgateway And Extender Parameters
Setting PBXgateway and EXTender Parameters IMPORTANT: Changes made in this section, via the MI, are saved to the “Active” config file stored on the Gateway and EXTender unit. All configuration files are saved with a .rem extension for Remote unit files, and a .swt extension for PBXgateway files. The MI will prompt you to save changes as necessary.
Page 68: Port Setup
The PBXgateway provides voice connectivity for up to twelve remote users. All phone ports on the PBXgateway are cross-wired to a digital port on the PBX. This provides the remote user with full PBX functionality as if they were placing calls from the corporate office.
Page 69: Setting Voice Parameters (Gateway Only)
The tones can be sent as voice (In-band), or as signals (Out-of-band). Attenuation– Attenuation decreases the signal being sent to the PBX. This can be adjusted to decrease the amount of echo during calls.
Page 70 Async only: 3 multiples of Voice Packet Size Time Equivalent should be needed The other option is setting the path on the Gateway unit to “Dynamic”. If using dynamic voice you may need to increase the multiple number by one, in turn increasing the Jitter Delay. We recommend using the Dynamic setting for the Async setup to avoid Remote Login problems, due to lack of bandwidth.
Page 71 during a conversation, and as a result sends no data during these periods. This dramatically reduces bandwidth usage, so this parameter should be Enabled. 8. Press the ↓ key to the Jitter Delay parameter and set to 20 or greater if using RVP_IP. Otherwise leave at 0.
Page 72 Enabling/Disabling Telephony Ports (Gateway and Remote) The system administrator can disable unused phone ports through the MI. The following procedure describes the process for disabling individual phone ports. Note: The Port-><Default> setting enables all 12 or 8 ports. Procedure 1. Access the specific Port Menu from the Main Menu using the following path: Path: ->Configuration->...
Page 73 Setting a Connect Password (Gateway and Remote) A connect password provides an authorized link between the Remote unit and the PBXgateway. A Connect Password restricts access to the phone port and is matched to the User ID. Both must be entered for access. Note: A Connect password is required at the Branch site if the System Administrator has set the password at the PBXgateway.
Page 74 “Map” the extensions to the appropriate remote user. This is accomplished by using a User ID. A User ID is a text field that identifies which user is connected to which digital port on the PBX. Note: User IDs override the Port Matching.
Page 75 Set Port Description (Gateway and Remote) The Description parameter provides 15 characters of text to identify the user or specific port. It is used for administration purposes only. Example: If Shauna Robar’sextension (5637) is connected to Port 1 on the PBXgateway, the Port Description field for port 1 could be set to: SRobar Procedure 1.
Page 76 WAN Port Set up (Gateway and Remote) Introduction The PBXgateway and Remote have two WAN ports (WAN 1 and WAN 2) used for a synchronous or asynchronous-serial connection. The ports communicate via an RS-232, RS-530 or V.35 interface and provide the connections to the third party network devices.
Page 77 Setting the WAN Sync Rate (Gateway and Remote) Procedure 1. Access the WAN 1 or WAN 2 Menu using the following path: Path: ->Configuration->WAN-> WAN 1 or WAN 2 2. Press the → key to access the parameters. 3. Press the → key to the Sync Rate parameter and type in the correct Sync rate. This parameter sets the synchronous data transfer speed of the WAN port and must match the network device speed.
Page 78 2. Press the ↓ key to the Mode parameter. This parameter must match the protocol (V.35, RS- 530, or RS-232) used by the network device connected to the WAN port. Press the → key to scroll through the available protocols. 3.
Page 79 Setting the Async Parameters (Gateway and Remote) Procedure 1. Access the WAN 1 or WAN 2 Menu using the following path; Path: ->Configuration->WAN 1 or 2->Async_Setup The following menu appears. 2. Press the → key to access the parameters. 3. Press the → key to the DCE Type parameter. Press the → key to select the network device being used.
Page 80 4. Press the ↓ key to the Async Rate parameter. This parameter sets the asynchronous data transfer speed of the WAN port and must match the network device speed. Note: This Async Rate should be left at the <default> setting of 115200. 5.
Page 81 Figure 29: Async Remote Login Settings ™ PBXgateway & EXTender 6000 System Administrator’s Guide...
Page 82: Setting The Ip Parameters (Gateway And Remote)
Setting the IP Parameters (Gateway and Remote) IP Address Parameters An Internet Protocol (IP) address and associated routing parameters must be entered within the IP menu to locate the PBXgateway on the LAN (Local Area Network) over an IP connection. This is required to manage the PBXgateway using Telnet or to configure the PBXgateway to use RVP_IP.
Page 83 Rlogin & Login via IP (Gateway and Remote) This parameter allows for Remote Login Access from another EXTender or Gateway unit, assuming that both units are active. Rlogin will use whatever the connect type has been set to. Alternatively you may use the Login via IP feature to log into an EXTender by specifying the Remote’s IP address.
Page 84: Telnet/Ftp Set Up (Gateway And Remote)
Telnet/FTP Set up (Gateway and Remote) The PBXgateway can be configured through a Telnet session and files can be saved or retrieved through an FTP session. Telnet By default, Telnet is Enabled. Disabling it will prevent anyone from accessing the unit through Telnet.
Page 85 Web Server Set up Configure the PBXgateway using a standard web server over an existing LAN connection. This feature provides the system administrator complete management capabilities as well as status information for both WAN and PORT connections. IMPORTANT: All IP parameters for the Remote must be configured before the web server session can be established. The Remote must be connected to the LAN via the LAN port.
Page 86 Enabling/Disabling FTP (Gateway and Remote) 1. Press the → and ↓ key to the FTP parameter. Toggle the FTP parameter between Enabled and Disabled. 2. Press the ← key to go accept changes and go back to the Configuration Menu 3.
Page 87 DNS Set up (Gateway and Remote) The Domain Name System (DNS) is used in IP networks for translating host domain names (ie: MCK.com) into IP addresses. Basically, if you are not sure of the IP address of the device you are trying to connect to, and there is a DNS server on the network with DNS enabled, simply type in the name of the device and the IP address will be displayed.
Page 88: System Parameters
System Parameters Assign a Name to the Unit (Gateway and Remote) The MI provides a means of identifying the Gateway/EXTender on the network. This procedure explains the method of assigning a name to the PBXgateway for identification purposes. Note: This name is used strictly for ID purposes only. It is not an IP host name. Procedure 1.
Page 89 Console Baud (Gateway and Remote) The Console Baud is the speed at which information is transmitted to and from the PBXgateway/EXTender through the console port (DB-9) located on the front of the unit. Note: This setting must match the baud rate of the PC serial port connected to the console port.
Page 90 System Parameters - Remote Only 1. Access the System Menu from the Main Menu using the following path: Path: Remote->Configuration->System The following menu appears: Figure 37: Gateway Time Offset - Remote System Menu 2. Select Use Gateway Time. When enabled [Yes], the EXTender will use the PBXgateway time to stamp all logging once connected to the PBXgateway.
Page 91: Utilities (Gateway And Extender)
3. Press the ← key to accept changes and go back to the System menu. Note: The PBXgateway and EXTender 6000 preserve their date and time even when power is lost. The EXTender 4000 will lose its date and time after loss of power but will retain it once it connects to a Gateway.
Page 92 Setting the Administrator’s Password (Gateway and EXTender) How the The administrator password provides access to the Management Interface administrator (MI). It is very important to set up an initial administrator password because the password work units are shipped without one programmed. You should set an administrator’s password for both the Branch Office unit and PBXgateway for security reasons.
Page 93 Resetting Ports (Gateway and EXTender) There may be times when a port, or all the ports have to be reset on the EXTender 6000. Resetting ports may cause damage to the older phones as the voltage parameters for older versus new phones differ.
Page 94: Optional Pbxgateway Parameters
The following pages describe helpful but optional parameters. Refer to these parameters when needed. 2:1 Configuration Included in this release is the ability to connect two EXTender 6000 remote units, using RVP_Direct to the two WAN ports of the PBXgateway.
Page 95 Configuring the Remote Units (RVP_Direct) When configuring the remote units for 2:1 operation, you need to set the Remote Number and Gateway Port Offset parameters correctly. For example, if you are using two 8-user remotes, PBXgateway ports 1 through 8 will be for the first unit, and ports 9 through 16 will be for the second remote.
Page 96 Divide this bandwidth by either 64 or 56, in order to establish the correct number of DS0 channels to be used. Example: If your DS0s on your CSU/DSUs are set up for 56Kbps, use 56 and if they are set up for 64Kbps DS0s, use 64.
Page 97: Simultaneous Direct And Telnet Connections To The Mi
Support for this protocol will allow software upgrades to be uploaded into a PBXgateway/Branch unit through the console port. Included is support for accessing the Management Interface on the PBXgateway and EXTender 6000 units through a dial-up modem connected to the DB9 console port. The system administrator can access the Management Interface by dialing into a Fax modem over an analog phone line.
Page 98 Modem DIP Switch (Gateway and Remote) The modem used for remote access may have a DIP switch located somewhere on the outside of the unit. This switch controls modem functionality. Below is an example of the settings required for a US Robotics 33.6 Fax modem (not supplied). These switches must be set prior to installation.
Page 99 Type of Service Support The PBXgateway software supports the Type of Service packet prioritization protocol. When an EXTender is running in RVPoIP mode the system administrator can choose to use Type of Service to prioritize voice packets within the network (note that all nodes in the network must be configured to prioritize traffic based on Type of Service in order for this feature to function properly).
Page 100: Setting Up Call-Suspend (Gateway And Remote)
Setting up Call-Suspend (Gateway and Remote) The Call Suspend feature allows the telecom manager to reduce communication costs by bringing down the ISDN/IP connection when all phones are inactive for a configurable period of time. When the line is disconnected the phones indicate that they are in the Call Suspend mode. Whenever a user goes off-hook or an incoming call occurs, the ISDN/IP connection is brought back up and all phones are taken out of Call Suspend mode.
Page 101 key to the Enabled parameter. Press the → key to select Yes. 3. Press the Figure 50: Call_Suspend Settings 4. Press the key to the Timeout parameter. This parameter causes the units to go into Call Suspend mode when no activity occurs for the set Timeout value. Set the value between 15 and 240 minutes.
Page 102 8. If you have selected Lamp mode for any ports, press the parameter. This parameter sets the Lamp indicators that you want to monitor on the telephone. Note: Normally you should select call-appearance Lamps. 9. If the Remote has ACD sets with Headsets, press the parameter.
Page 103 Procedure for Norstar (Gateway and Remote) 1. Access the Call_Suspend Menu using the following path; Note: When using an RVP_Direct connection, and Call Suspend is enabled, all ports will have call suspend enabled. If using and RVP_Over_IP connection, Call Suspend can be enabled on a port-by-port basis, using individual port values or the <Default>...
Page 104 Figure 53: RVP_Direct Call_Suspend Settings 3. Press the key to the Timeout parameter. This parameter causes the units to go into Call Suspend mode when no activity occurs for the set Timeout value. Set the value between 15 and 240 minutes. 4.
Page 105: Enabling Connex
The PBXgateway is an application-specific gateway capable of extending dialtone and features of the enterprise PBX to up to 12 users of ConneX Phones and/or mobile phones. ConneX features can be enabled on a port-by-port basis.
Page 106 IMPORTANT: The Norstar KSU may take up to 5 minutes to initialize. It is recommended that you wait for this specified time period before attempting to place a call. Not doing this may result in failed calls. Path: Gateway->Configuration->Port->Port_x Figure 55: (Norstar) CH1 Usage - ConneX_Link Figure 56: (Meridian and Avaya) CH2 Usage - ConneX_Link 4.
Page 107 5. The number of ports configured for ConneX usage will depend on the number of remote users. 6. Press the → key to the access individual ports, and use the table on the following page to help you set the values for the port parameters. 7.
Page 108: Connex Parameters
This item is a RemoteConneX specific feature. This parameter is used to enable or disable the RemoteConneX Phone to display Caller ID information. ConneX Line Keys This parameter specifies the PBX line appearance keys for the ConneX port. Please assign this value according to the PBX configurations for ™ PBXgateway &...
Page 109: Configuring The Smtp Server (Gateway Only)
Note: The PBXgateway uses a zero base key mapping. For example, in Definity PBX key 1 is the first line appearance key, you should assigning key '0' in the PBXgateway as the line key. ConneX Link Key When the EXTender needs to call the ConneX user it needs to know (Norstar Only) what key to “press”...
Page 110: Console Setup Wizard (Gateway And Extender)
Administrator if you are unsure if this is required for your SMTP services. Console Setup Wizard (Gateway and EXTender) A console setup wizard has been created for the PBXgateway and EXTender 6000, and a phone interface setup wizard has been created for the EXTender 4000. The setup wizard will guide a...
Page 111: Login To Alternate Remote Unit (Gateway)
Login to Alternate Remote Unit (Gateway) The system administrator can connect to each Remote unit from the PBXgateway through the “Remote Login” command within the Management Interface (MI). This command allows the system administrator to access all Remote units for configuration, troubleshooting, and file transfers.
Page 112: Remote Unit Configuration
Remote Unit Configuration Direct Serial Connection (RVP_Direct) The EXTender 6000 Branch Office unit utilizes a direct serial connection to provide remote user connectivity. This means that the WAN port is plugged directly into a network device. The WAN port (WAN 1 or WAN 2) that is used as the main or “primary” port must be identified on the RVP_Direct menu.
Page 113: Ip Connection (Rvp_Over_Ip) - Remote Only
5. Press the ← key to accept changes and go back to the Configuration Menu. 6. Press the ↓ key to the Save option. Press Enter. 7. For the EXTender 6000 Branch unit access the Connect Menu from the Main Menu using the following path: ™...
Page 114 Path: Remote->Configuration->Connect->RVP_Over_IP->Default Port The following menu appears: Note: The <Default> setting will connect all ports to the same PBXgateway. Individual ports can be set to connect to different PBXgateway units by simply selecting the port. 7. Press the → key to the IP Destination parameter. 8.
Page 115: Customizing Individual Ports (Gateway And Remote)
Customizing Individual Ports (Gateway and Remote) The system administrator can customize each individual port for phones connected to the Remote unit. The following parameters are described: • Description (See page 131) • Auto-Connect • ATA (Merdian only) • User ID (See page 68) •...
Page 116 Banner (Gateway and Remote) 1. Press the ↓ key to access the Banner parameter. 2. Press the → key and type in a line of text to be displayed on the Remote phones. Example: Acme Inc. Note: The description is limited to alphanumeric (1,2,3, a, b, c etc) characters only, and the total length must not exceed 15 characters.
Page 117 5. Press Enter to save changes to the active config (.rem) file. Logout Code Set up (Avaya Only) The Logout Code is the sequence of commands sent to the PBX when you disconnect the phone port (go offline) from the Branch Unit.
Page 118: Setting Up The Analog Port (Remote Only)
Note: When using the Analog Port ensure that you selected the correct region using the Setup Wizard. The EXTender 6000 may be equipped with an extra RJ-11 port on the back panel. This port is labeled “Analog” and it provides a connection to an analog telephone line (provided at the remote location) for the purpose of placing local or emergency calls.
Page 119 IMPORTANT: If power to the remote unit fails, the Analog port is not available to the digital telephones. If another telephone tries to use the analog line while it is busy, it hears a “Busy” tone. Procedure 1. Select Analog Card using the following path: Path: Remote->Configuration->Port_1-8->Port_1->More->911_Analog_Port The following menu appears: Figure 71: Individual Port –...
Page 120: System Reboot (Gateway And Remote)
5. Access the 911 Analog Key using the following path: Path: Remote->Configuration->Port_1-8->Port_1->More->Key Mapping Figure 73: 911 Analog Key Mapping 6. Press the key to set the numeric “key”, which must be pressed on the remote telephone before placing an analog call. Note: Do not use a key that already has a function programmed.
Page 121 Logout (Gateway and Remote) Procedure 1. Select the Logout parameter from the Main Menu, the following message appears: Figure 75: Logout Warning 2. The Management Interface (MI) will ask for confirmation. Press Y to ‘Logout’ out of the PBXgateway. Note: After Configuring a Gateway or Remote you should logout for security reasons. ™...
Page 122 Active Call Monitoring (Norstar EXTender 6000 Only) This setting, if enabled, allows a receptionist or other user to monitor active calls unobtrusively and perform other related tasks such as answering calls for other users, directing calls or voice mail. This item should be enabled on a port-by-port basis.
Page 123: Chapter 4: The Management Interface (Mi)
Chapter 4: The Management Interface (MI) This Chapter provides information on all parameters within the Management Interface (MI). Information includes the parameter description, usage, location, and references. ™ PBXgateway & EXTender 6000 System Administrator’s Guide...
Page 124 Introduction This Chapter provides background information for each parameter within the Management Interface (MI). The parameters are defined using two different methods: Parameters listed by menu location Parameters listed alphabetically using the name displayed within each menu. Parameters liste This method sorts all parameters within the MI by the configuration menu on by menu locatio which the parameter appears.
Page 125: Gateway & Remote Menus
Gateway & Remote Menus Port Menu Port Configuration (Gateway) ™ PBXgateway & EXTender 6000 System Administrator’s Guide...
Page 126 Port Configuration (Remote) Menu items may vary, depending on protocol. Figure 77: Meridian Port Configuration Menu Figure 78: Norstar Port Configuration Menu Parameter To set this parameter see page Enable Description Auto Connect User ID Password Banner Line Signaling (Norstar Only) Phone Features –...
Page 127 Voice Menu (Gateway only) Parameter To set this parameter see page Method Path Companding DTMF (Avaya Only) Attenuation Silence Detection Jitter Delay Packet Size Packet Trace WAN Menu (Remote and Gateway) Parameter To set this parameter see page Enabled Mode Sync Setup Async Setup ™...
Page 128 Log Menu (Remote and Gateway) Parameter To set this parameter see page Size Default Priority SYS Priority MGMT Priority NET Priority PORT Priority IP (Remote and Gateway) Parameter To set this parameter see page Address Telnet Rlogin SNMP Web Server Syslog SMTP Static Routes...
Page 129 SNMP Menu (Remote and Gateway) Parameter To set this parameter see page Enabled Trap Hosts Trap Priority Community Trap path Sys Contact Sys Location SysLog Menu (Remote and Gateway) Parameter To set this parameter see page Enabled Host Default Priority SYS Priority MGMT Priority NET Priority...
Page 130 System Menu (Gateway) System Menu (Remote) Parameter To set this parameter see page Name Console Baud Modem init string Use Gateway Time Gateway Time Offset ™ PBXgateway & EXTender 6000 System Administrator’s Guide For more information on this parameter see page...
Page 131 Utilities->System Menu (Remote and Gateway) Parameter To set this parameter see page Set Password Set Date Set Enet Mode Clear Log Dump All Reset Stats Login via IP Reboot ™ PBXgateway & EXTender 6000 System Administrator’s Guide For more information on this parameter see page...
Page 132 Utilities->File Menu (Remote and Gateway) Parameter To set this parameter see page Copy to Remote (GW) Copy to Gateway (Remote) Delete Edit Config Optimize Image List Free Space Utilities->Upgrade Menu (Remote and Gateway) Parameter To set this parameter see page Zmodem Upload Image File Error! Bookmark not...
Page 133: Remote Menus
Remote Menus Connect->RVP_Direct Parameter To set this parameter see page Primary Interface Primary Dial Nums Secondary Interface Secondary Dial Nums Utilization Call Suspend Connect->RVP_over_IP Menu Parameter To set this parameter see page IP Destination Call Suspend ™ PBXgateway & EXTender 6000 System Administrator’s Guide For more information on this parameter see page...
Page 134: Mi Parameters
MI Parameters Parameter Location: Gateway/Remote ->Configuration->IP->Address Address (IP->LAN Description: The Internet Protocol (IP) Address ->Address) Usage: A 3-bit address used for IP connectivity. When assigned, the IP Address identifies the PBXgateway and Remote on the network. Example: 193.245.101.67 Dependencies: • Must be assigned by the network administrator •...
Page 135 Parameter Location: Gateway/Remote ->Configuration->Port->Banner Banner Description: A message or banner is displayed on the Remote phone on power- up or reboot while the phone is offline. Usage: Used for ID purposes and customization. Example: Acme Inc.- Service Division Dependencies: • Remote unit only •...
Page 136 Parameter Location: Gateway/Remote ->Configuration->IP->SNMP Community Description: Used for SNMP. The Community string can be set to any character string, but note that a network manager wishing to access a particular EXTender must use the same Community string. This is only a weak form of security as this Community string is passed in plain text in each SNMP packet.
Page 137 These tones can be sent across the network and received at the alternate unit as an in-band (voice) signal. The in-band signal is generated by the PBX/KSU or remote phone. If the DTMF tone is sent out-of-band (signaling) the DSP on the alternate unit generates the tone.
Page 138 Parameter Location: Gateway/Remote ->Utilities->System Dump All Description: This parameter will dump the entire log and configuration files to the screen to allow a terminal program to capture the text. Dependencies: A PC must be connected to the console port. Usage: This provides an easy way to transfer the log file to a text file on the Parameter Location: Remote/Gateway->Utilities->File Edit Config...
Page 139 Parameter Location: Remote/Gateway->Configuration->IP Description: Enable/Disable File Transfer Protocol (FTP) access. Usage: When FTP is enabled, files can be transferred to/from the flash file system via the LAN. Dependencies: IP Address IP Network See Also: See page 78 for more info on FTP set up. Parameter Location: Remote/Gateway->Configuration->IP->More ->Static Routes- Gateway...
Page 140 Logout Code Description: A code sent by the Gateway to the PBX. This code is used to log ACD agents out of the ACD queue in the event of an abnormal disconnect. This prevents ACD agents from receiving a call during a network outage.
Page 141 Parameter Location: Gateway ->Configuration->Default->Port-> Method (Voice) Description: Select voice compression method. Voice is compressed to reduce bandwidth requirements. Usage: Provides the system administrator with the ability to change the compression method on a port-by-port basis. Example: G.729A Dependencies: PBXgateway only. The network must provide adequate bandwidth.
Page 142 Description: The MSB (Make Set Busy) key sends a code from the Gateway to the PBX. This code is used to log agents out of the ACD queue in the event of an abnormal disconnect. This prevents ACD agents from receiving calls during a network outage.
Page 143 Parameter Location: Remote/Gateway ->Configuration->Port Password (Connect) Description: A connect password provides a secure link between the PBXgateway and Remote Unit. Usage: If assigned, the connect password must be entered for communication between the PBXgateway and a Remote unit. Example: 427stamp Dependencies: The connect passwords for both units must match.
Page 144 Parameter Location: Gateway ->Configuration->Connect->Port Matching Port Matching Description: Port 1 on the Gateway will connect to Port 1 on the Remote, unless User IDs have been assigned to the ports. In a 2:1 config, using RVP_Direct, the Gateway Port Offset is used to determine what Remote is calling.
Page 145 Parameter Location: Remote/Gateway ->Configuration->IP->More->Syslog Priority (Syslog) Description: Selects log message priority to Syslog host. Usage: Used to determine which messages are logged. The Syslog message priority is used to customize the level of troubleshooting desired. Log messages include: Fatal: Unit is not functioning Error: Failure Warning: Problem with unit, still operational Info: EXTender session, someone connected...
Page 146 Parameter Location: Secondary Remote ->Configuration->Connect->RVP_Direct Interface Description: This parameter tells the PBXgateway which Serial WAN port it should try to use if the Primary Interface fails or runs out of bandwidth. The Secondary Interface is used as a backup or network overflow of the Primary Interface.
Page 147 Parameter Location: Remote/Gateway ->Configuration->IP->Address Subnet Mask Description: Enter Subnet Mask IP Address Usage: A Subnet Mask identifies the network number (class) and the range of valid machine addresses on the network. Example: 255.255.255.0 Dependencies: Must be assigned by the network administrator See Also: Chapter 3 page 76.
Page 148 Parameter Location: Remote/Gateway ->Configuration->IP->SNMP SysLocation Description: Used for SNMP. The location of the EXTender. Example: Boston, MA Dependencies: SNMP must be enabled. See Also: Page 235. Parameter Location: Remote/Gateway ->Configuration->IP Telnet Description: Enable/Disable Telnet Access Usage: Enabling this parameter provides Telnet access to the PBXgateway through a PC connected to an IP network.
Page 149 Parameter Location: Trap Path Remote/Gateway ->Configuration->IP->SNMP Description: Used for SNMP. This variable determines the path the EXTender should use to send Traps to the Trap Hosts entered above. The choices are [LAN | WAN | BOTH]. If this variable is set to LAN then the SNMP agent will attempt to send Trap packets out via a wire connection such as Ethernet.
Page 150 Parameter Location: Remote/Gateway ->Configuration->Port->Port_x User ID Description: The User ID is a numeric value assigned to the phone port. Usage: The system administrator assigns a User ID for identification purposes and security. It also determines which PBXgateway port a remote connects to. Dependencies: Must be entered for access to the phone port.
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Page 152: Chapter 5: Troubleshooting
Chapter 5: Troubleshooting This Chapter provides information to locate, isolate, and correct operational errors, communication errors, and functional problems with the PBXgateway, Branch Office, and EXTender 4000 units. This Chapter is divided into six principal areas for troubleshooting: • Baseline Checklist •...
Page 153 Baseline Checklist The baseline checklist is a list of simple checks used as a starting point for troubleshooting the devices. It covers basic installation requirements, wiring info and network information. Status LEDs Single and tri-color LEDs, located on the front and back panels of each unit.
Page 154: Baseline Checklist
Verify that the unit is plugged into an active AC outlet. Verify that the RJ-21 cable between the unit and the PBX or punch-down block is secure. Verify that the DB-25 cables are secure between the units and network devices. (Synchronous-serial...
Page 155 EXTender 4000 Unit Checklist Verify that the power supply is plugged into an active AC outlet and the power cable is plugged into the unit. Verify that the Ethernet cable is connected and there is an active link status on the EXTender 4000 and Network Hub.
Page 156: Status Leds
Status LEDs PBXgateway and Branch Office EXTender When the units are powered-up, a series of self-diagnostic tests are performed and displayed as a series of LED blinks. The following chart lists the different status sequences. For information on the …… Power-Up Sequence System Status LEDs Port Status LEDs...
Page 157 Power Up Sequence The following steps are performed automatically when the PBXgateway and Branch Office units are powered-up. DRAM Tests – Checks the internal DRAM (Dynamic Random Access Memory) chips. Selftest – Diagnostic routine to verify operation of various hardware components of the unit. ROM Countdown –...
Page 158 Step # 2 Selftest After the DRAM tests a set of selftest diagnostics run. The selftest diagnostics only affect the LEDs if there is a failure. On failure, the Power LED changes from solid green to solid yellow (and remains that way as long as the unit is powered on, or the selftests are run again and pass).
Page 159: System Status Leds
WAN3 enabled *Analog * Applies to EXTender 6000 equipped with an Analog Port only. Table 16: WAN and Power Status LEDs DRAM Test Failed: This indicates that one or all of the four DRAM tests have failed. This hardware failure condition can be caused by a faulty internal DRAM chip.
Page 160: Port Status Leds
The PBXgateway and Branch Office units each have eight or twelve LEDs indicating the status of the twelve user phones (Branch unit) or PBX/KSU ports (PBXgateway). IMPORTANT: Refer to page 157 for troubleshooting the unit using the Port Status LEDs.
Page 161 EXTender 4000 Once the EXTender™ 4000 is properly connected it will begin a series of self-diagnostic tests that are displayed as a series of LED flashes. The “Status” LED will blink for several seconds as the module is initializing. Once the power-up sequence has finished, (see page 151) the state of the LEDs should be: Label Description Status...
Page 162: Troubleshooting Procedure
Troubleshooting Procedure PBXgateway & Branch Office units The following procedure provides a step-by-step process for identifying and rectifying problems with the PBXgateway and Branch Office units. Each step is a question requiring a “Yes” or “No” response. Each response has a series of checks or actions necessary to correct the problem. Prerequisites: Both units must be powered-up with some LED blinking patterns visible.
Page 163 LEDs should light solid “Green”. This indicates that the phone port is connected to a digital port on the PBX and to a phone connected to the Remote, but not extended. Are the Port LEDs (labeled 1 through 8 or 12) lit solid “Green” ? If the Port LED is OFF this indicates the port is disabled.
Page 164 Test the WAN Connection If all of your Port and WAN LEDs indicate the units are installed properly, but you still cannot connect the remote phones, you should test the WAN connection. Note: This is only applicable for connecting over a synchronous-serial network (RVP_Direct). Test the WAN connection as follows;...
Page 165 The test results are shown below; If the items circled register any values the problem is firmware related. Power- cycle the unit to clear the values and retest. If any of the circled items (shown with a “0” value) display any values, there is a problem with the network.
Page 166 Figure 82: Test Results Window From a PC on the remote network make sure that you can reliably ping the PBXgateway. From a PC on the corporate network, make sure you can ping the EXTender 6000 and 4000 on the remote network.
Page 167 Voice Quality Expectations EXTenders use industry-standard voice compression methods to allow multiple users to connect using less bandwidth. While the voice quality should remain excellent in all circumstances, you may notice some minor affects depending on the voice compression selected. The person you are talking to on the other end should not notice these affects in most instances.
Page 168: Echo Problems
Echo Problems Understanding and Correcting Echo Problems The PBXgateway and both EXTender 6000 and 4000 employ the industry standard G.165 echo canceller with some proprietary MCK improvements to help eliminate or reduce echo even further. However, it is not possible to cancel all instances of echo 100% of the time. It should be noted that echo perceived by extended PBX users, will not be perceived by the party on the other end of the call.
Page 169: Management Interface (Mi) Status Menus
Look for: Significant “NC” values on any phone port. This value indicates that the port is enabled but there is a bad connection between the Remote unit and the phone or the PBXgateway and the PBX. Figure 83: Port Stats ™...
Page 170 WAN Stats Look for: Any “Framing Errors”, “Parity Errors”, “CRC Errors”, “Overruns”, “DCD Lost”, “CTS Lost” or any “Busy” type errors. Significant values indicate WAN device problems. Figure 84: WAN Stats ™ PBXgateway & EXTender 6000 System Administrator’s Guide...
Page 171 WAN Bandwidth Look for: Any “Clipped ” (Kbps) count. This indicates packets that were not sent as there may not have been enough bandwidth. If this value exceeds the actual Bandwidth that you have assigned in the WAN menu, you may need to increase the WAN Bandwidth. Figure 85: WAN Bandwidth ™...
Page 172 Connect Info Look for: A “Current State -> extended” value of “No”. This indicates that the remote phone is not extended, or may not be connected. Significant “Lost Signal” values on any phone port. This value indicates that the port has not completed phone connections.
Page 173 Connect Stats Look for: • A high number of "Connect tries". This indicates the remote is trying to connect to the PBXgateway. If this value is high (maybe above 20), there could be a WAN problem. • A high number of "Disconnect->carrier lost". This directly relates to WAN outages. The WAN devices may be intermittent.
Page 174 RVP_IP Menus IP Active Make sure correct information is shown. If this is not correct, go to the "Configuration->IP->Address" menu, and enter the correct info. A large number of collisions could indicate network traffic problems. Figure 88: IP Info IP Rx Stats Look for: Any value, that increments other than "total", and "cantforward".
Page 175 IP ARP Make sure you can see your "Default gateway" in this table; especially if your Branch Office unit is on a remote LAN. Figure 90: IP ARP IP Routes The path (IP) to the PBXgateway should be shown in this table. Figure 91: IP Routes ™...
Page 176 General System Info Figure 92: System Info ™ PBXgateway & EXTender 6000 System Administrator’s Guide...
Page 177: Remote Phone Messages
The switch port is not available, (see note) due to problems (green flicker) with the port. Carrier Lost Displayed if the network connection (see note) to the PBX is lost. Connect rejected The PBX/KSU rejects the connection request. Connect Timeout Remote cannot connect to PBXgateway.
Page 178: Chapter 6: File Management And System Upgrades
Chapter 6: File Management and System Upgrades This chapter contains information and instruction on upgrading your EXTender and PBXgateway. ™ PBXgateway & EXTender 6000 System Administrator’s Guide...
Page 179 Firmware All firmware images stored in the Flash file system are saved with the following extensions: • EXTender 6000 & PBXgateway: .m6b • EXTender 4000: .mlb Config Files Note: All .m6b and .mpb files are binary files. EXTender configuration parameters are contained within the Flash file system under a .rem (Remote) or .swt (Switch) file extension.
Page 180: Configuration File Management
Configuration File Management Changing the Active Config file Introduction When the PBXgateway is powered-up, the Flash file system loads a configuration file (called the “active” .rem (Remote) or .swt (Switch) file) which contains all the parameters necessary for operation. The system administrator can change this “active”...
Page 181 Edit Non-Active Configuration Files Introduction The PBXgateway can be used in different applications requiring different parameters. The system administrator may need to set up separate configuration files to accommodate custom parameters for each application. The ability to modify any non-active configuration file, allows the system administrator a method for quickly setting up new units based on existing configuration parameters.
Page 182 Creating a New Config File Introduction The PBXgateway can be used in different applications requiring different parameters. The system administrator may need to set up separate configuration files to accommodate custom parameters for each application. Example: The creation of a new Remote config file on the PBXgateway, and copying that new file to the Remote unit.
Page 183: Upgrading The Software
2. File Upload 3. File Upgrade Note: The PBXgateway/EXTender 6000 use image files with *.mcb extension, while the EXTender 4000 uses image file with *.mlb extension. The file management, upload and upgrade instructions are the same for all versions. File Management This phase includes the tasks of examining the flash file system, saving an active image file as the default, deleting outdated files and optimizing the flash file system.
Page 184 Save Active File as the Default This will delete the existing “default.mcb” file from the unit and take the image that is currently “live” and rename it to “default.mcb”. We are going to leave a copy of the currently “live” image on the unit after the upgrade is complete.
Page 185 3. Place the asterisk next to the file(s) to be deleted and press Enter. 4. Press y (Yes) to permanently delete a file. Repeat this step until there are no more files to delete. It is necessary to delete all other mcb files from the unit to make room for the Note: The file saved as default.mcb and the active image file will not be included in the list of files that can be deleted.
Page 186 The procedure outlined below includes all the steps to optimize the flash file system. This will speed up the subsequent file upload. Warning: Do not optimize the flash file when the PBXgateway/Extender 6000 is active. If the flash file is optimized while the unit is being used, the voice prompts for the Interactive Voice Response (IVR) system will be non-operational.
Page 187 2. Press Enter at the User prompt. 3. At the Password prompt, press Enter if no password has been assigned to the unit. If a password has been assigned to the unit, enter the password and then press Enter. 4. At the ftp> prompt, type in binary and press Enter. 5.
Page 188 Via FTP Client The PBXgateway/EXTender 6000 can be act as a FTP client to download the image file from a FTP Server via a LAN connection or Ethernet crossover cable. Note: Each MCK unit should have Telnet and FTP enabled and an accessible (pingable) IP address assigned before proceeding.
Page 189 4. At the ftp> prompt, type get xxx.xxx.xxx yyy zzz c:\___\v???.mcb v???.mcb and press download the image file to the unit. (Where xxx.xxx.xxx represents the IP Address of the Server, yyy zzz represents the login User /Password for the FTP Server. represents the full path and the file name of the image file on the FTP v???.mcb parameter represents the local file name to be saved on the Flash File System.) The file transfer begins.
Page 190 A. Copy To Gateway/Remote In this case, the new image file has been uploaded to the local (PBXgateway/EXTender 6000) unit, and the file will be sent to far-end (PBXgateway/EXTender 6000) unit. Procedure 1.
Page 191 Procedure 1. Connect to the MI via a HyperTerminal or a Telnet session. 2. Once logged in, please perform steps in “File Management’ section to cleanup the Flash File System. We need to do the same file management techniques with the other unit. 3.
Page 192 4. Once the file verification has been passed, press y (Yes) when prompted to change the image file. 5. A warning screen will appear. Press y (Yes) to continue upgrade with the selected image file and reboot the system. Otherwise, select n (No) to abort the upgrade. Caution: Users will be dropped during the reboot.
Page 193 Using an External WAN Connection Introduction The PBXgateway is capable of transferring files using the external WAN connection between the Gateway and Remote units. This procedure is used to “put” a new file (.m6b or .rem (Remote) or .swt (Switch)) onto the Flash file system of the opposite unit.
Page 194 Using a Direct Console Connection The PBXgateway is capable of transferring text files using a direct console connection between an EXTender unit and a PC. EXTender 6000 and PBXgateway: .m6t EXTender 4000: .mlt This procedure is helpful when a LAN connection is not available.
Page 195 5. Select Transfer-Send Text File command from the ETI program. Locate the text file to be sent and press Open. Figure 94: Send text file screen The file upload will begin. Note: Files labeled “.m6t or .mlt” are text versions of the firmware, where as “.m6b or .mpb” files are binary files.
Page 196: Chapter 7: Glossary
Chapter 7: Glossary This Chapter provides a list of terms that are used in the operation and set up of the PBXgateway and Remote as well as other MCK communications products. ™ PBXgateway & EXTender 6000 System Administrator’s Guide...
Page 197 10/100Base-T A networking standard that supports data transfer rates up to 100 Mbps (100 megabits per second). 100Base-T is based on the older Ethernet standard of 10Base-T. Because it is 10 times faster then Ethernet it is referred to as “Fast Ethernet”. Officially, the 100Base-T standard is IEEE 802.3u. 120 vac 120 volt alternating current (North American standard electrical supply).
Page 198 Channel Service Unit. A device to terminate a digital channel on a customer’s premise. ConneX MCK’s proprietary feature allowing single remote users to access the corporate PBX/KSU features from an analog or cell phone when away from the corporate office.
Page 199 Domain Name The fully qualified name of a domain of a network. Example “MCK.com”. DRAM Dynamic Random Access Memory. A readable/writable memory chip used to store data. Digital Service, Level 0. It is 64,000 bps, the worldwide standard speed for digitizing one voice conversation using PCM.
Page 200 Half Duplex Refers to the transmission of data in just one direction at a time. For example, a walkie-talkie is a half-duplex device because only one party can talk at a time. In contrast, a telephone is a full-duplex device because both parties can talk simultaneously.
Page 201 Local Area Network. A short distance data communications network used to link computers and peripheral devices (such as printers). Light-emitting diode. A semiconductor diode which emits light when a current is passed through it, indicating that the power is on. Management Interface.
Page 202 A six conductor modular jack that is typically wired for four conductors. It is the most common jack used for connecting telephones, modems and fax machines. RJ-21 A 25-pair connector used for connecting the PBXgateway to the PBX. Router A device used to forward packets from one or more Network Numbers, to the intended destinations.
Page 203 Sync Rate The data transfer speed or rate of the synchronous serial port of the network device connected to the WAN port of the PBXgateway or EXTender 6000 Remote unit. The Sync Rates of the serial ports must match. System Administrator Basically, the person in charge of managing the network.
Page 204 A digital transmission link with a capacity of 1.544Mbps. Terminal Adapter. Allows non-ISDN terminals to operate on ISDN lines. Tele Connect Protocol. An IP port, as specified in the OSI model. TCP/IP Transport Control Protocol / Internet Protocol. Teleworker An employee that works from home while communicating with the corporate office by telephone, fax and/or computer.
Page 205: Appendix A: Management Interface (Mi) Menus
Appendix A: Management Interface (MI) Menus Introduction The PBXgateway Management Interface (MI) provides the system administrator with a VT-100 style interface for the complete configuration of both the Gateway and Remote units. Main Menu The Main Menu which appears when the MI is first entered, displays the following submenus;...
Page 206: Main Menu
Main Menu Menu Sub-Menus Configuration Port Default Ports 1-8 Connect (R) Analog Card (B) System Save Status Port Connect System Utilities System File Diagnostics Upgrade Remote Login Logout Table 20: Main Menu (R) Applies to the Branch Office & EXTender 4000 units only. (B) Applies to the Branch Office unit only.
Page 207: Port Menu
Port Menu Menu Parameters Default Enabled Password Auto Connect Banner (R) Voice (G) Ports 1-8 Enabled or 12 Auto Connect User ID Password Description Voice (G) Banner (R) Logout Code (R) (Avaya Protocol) MSB Key (R) (Nortel Protocol) Table 21: Port Menu (R) Applies to the Branch Office &...
Page 208: Voice Menu
Voice Menu Parameters Possible Values Method ADPCM 32 ADPCM 24 G.729A, G.711, Path Dynamic or Constant Attenuation 25-150 DTMF (Avaya In-band Protocol only) Out-of-band Silence Enabled Detection Disabled Jitter Delay 0-250 Packet Size 1-12 Packet Trace Enabled Disabled Table 22: Voice Menu ™...
Page 209: Wan Menu (Wan 1 & Wan 2)
WAN Menu (WAN 1 & WAN 2) Parameters Possible Value Enabled Mode Sync-V.35 Sync-RS232 Sync-RS530 Sync Set up- Multiples of 56K or Sync Rate Table 23: WAN Menu ™ PBXgateway & EXTender 6000 System Administrator’s Guide Default value WAN 1 - WAN 2 - No Sync-V.35 [384000]...
Page 210: Connect Menu (R)
Connect Menu (R) Parameters Possible Value Type RVP_over_IP RVP_Direct RVP_Direct RVP_over_IP Table 24: Connect Menu (R) Applies to the Branch Office & EXTender 4000 units only. Analog Card (G) & (B) Menu Parameters Defaults Enabled Ports 1-8 Ring Table 25: Analog Menu (G) Applies to the PBXgateway unit only.
Page 211: Rvp_Direct Menu (R)
RVP_Direct Menu (R) Parameters Possible Value Primary Interface Secondary Interface Utilization Table 26: RVP_Direct Menu (R) Applies to the Branch Office & EXTender 4000 units only. ™ PBXgateway & EXTender 6000 System Administrator’s Guide Default For more info value see page WAN1 WAN1 WAN2...
Page 212: Rvp_Over_Ip Menu (R)
RVP_over_IP Menu (R) Parameters Possible Value Default Port- Valid IP address IP Destination Ports 1 to 8 or Valid IP address IP Destination Table 27: RVP_over_IP Menu (R) Applies to the Branch Office & EXTender 4000 units only. ™ PBXgateway &...
Page 213: Log Menu
Log Menu Parameters Possible Default Value value 4096- 32768 Size 131072 Default Info Info Priority SYS Prior Debug <Default> MGMT Prior Trace <Default> NET Prior Fatal <Default> Port Prior Error <Default> Warning Table 28: Log Menu ™ PBXgateway & EXTender 6000 System Administrator’s Guide For more info see Page...
Page 214: Ip Menu
IP Menu Parameters Possible Value Address Valid IP address Subnet Valid IP address Mask Default Valid IP address Router Telnet Enabled Disabled Enabled Disabled Enabled – Yes/No Server IP Address Domain Name SNMP Server Syslog Table 29: System Menu ™ PBXgateway &...
Page 215: Snmp Menu
SNMP Menu Parameters Possible Default Value value Enabled Trap Hosts Trap Priority Error Error Warning Info Fatal Trap Path Both Sys Contact Sys Location Table 30: SNMP Menu Syslog Menu Parameters Possible Default Value value Enabled Host Default Info Info Priority SYS Prior Debug...
Page 216: System Menu
System Menu Parameters Possible Value Name Use Switch Time (R) Switch Time Offset (R) Console Baud 9600 19200 38400 2400 4800 Table 32: System Menu (R) Applies to the Branch Office unit only. ™ PBXgateway & EXTender 6000 System Administrator’s Guide Default For more value...
Page 217: Utilities Menu
Utilities Menu Menu Parameters System Password Set Date Clear log Dump All Reset Stats Reboot File Copy to (unit) Delete Edit Config Optimize Diagnostics Upgrade Console Upload Image File Configure File Table 33: Utilities Menu ™ PBXgateway & EXTender 6000 System Administrator’s Guide Possible Default For more info...
Page 218: Set Date Menu
Set Date Menu Parameters Possible Default Value value Month Jan-Dec Current month Day of month Year Hour Minute Second Daylight Enabled Enabled Savings Disabled Table 34: Set Date Menu ™ PBXgateway & EXTender 6000 System Administrator’s Guide For more info see page...
Page 219: Diagnostics Menu
Diagnostics Menu Menu Parameters Possible Value Test IP Begin Test IP Address Count Test Begin Test WAN Port Count Packet Size Timeout Reset Reset Port Table 35: Diagnostics Menu ™ PBXgateway & EXTender 6000 System Administrator’s Guide Default For more info value see page...
Page 220: Appendix B: Bandwidth Requirements
Appendix B: Bandwidth Requirements This Appendix provides information on the required bandwidth necessary to accommodate remote users connected to the PBXgateway using a synchronous-serial connection via a WAN port. ™ PBXgateway & EXTender 6000 System Administrator’s Guide...
Page 221: Overview
Voice Compression for Each User Number of Users The number of users is the number of simultaneous users (digital PBX phones) that will be extended at any given branch location. Physically, there could be up to twelve simultaneous users for each PBXgateway unit.
Page 222: Voice Compression
Voice Compression The PBXgateway deploys voice compression in order to extend multiple users across fewer data channels. The PBXgateway supports the following voice compression algorithms: 32 Kbps ADPCM, 24 Kbps ADPCM and G.729A. Depending on the voice compression algorithm selected, you may need anywhere from 16 Kbps (G.729A) up to 40 Kbps (ADPCM 32) per user.
Page 223: Selecting The Proper Voice Compression
Selecting the Proper Voice Compression The best voice quality is achieved by using the ADPCM 32 compression. The maximum quality comes at the expense of the highest utilized bandwidth. The largest voice compression is achieved by using G.729A. If you are using this algorithm, you will save on bandwidth and still achieve voice quality that is regarded as near toll.
Page 224: Appendix C: Extender 6000 Phone-Set Interface
Appendix C: EXTender 6000 Phone-Set Interface Provided for reference only. This Chapter provides information on the Phone-Set Interface. This interface provides the system administrator with limited configuration parameters using a digital telephone keypad for input commands. ™ PBXgateway & EXTender...
Page 225: Phone-Set Interface
Phone-Set Interface Introduction The Phone-Set interface is used for setting limited configuration parameters for the EXTender 6000 and EXTender 4000 remote units from a two-wire digital phone. Settings include: • Console Data Rate • IP Parameters • Default Route Accessing the Press ‘Hold’...
Page 226 Note: Once in the interface this is the first screen displayed. 2: Ok 3: Nxt Exit Admin Menu 1: Prv 2: Ok 3: Nxt Set Console 1: Prv 2: Ok 3: Nxt Data Rate: 9600 1: Prv 2: Ok 3: Nxt IP Address Enter IP Address Drop to Accept...
Page 227: Appendix D: Snmp
Appendix D: SNMP This Chapter provides information on the PBXgateway Simple Network Management Protocol (SNMP) parameter. ™ PBXgateway & EXTender 6000 System Administrator’s Guide...
Page 228: Introduction
Introduction The PBXgateway supports the Simple Network Management Protocol (SNMP) for monitoring the PBXgateway and multiple Remote units. SNMP: The network management architecture for managing virtually any network type including TCP/IP and other protocols (IPX, etc…). SNMP operates on top of the Internet Protocol (IP). The purpose of SNMP is to flag failures, or error conditions with the Switch and/or Remote units and to automatically notify the network administrator.
Page 229: Mi Status Menu Vs. Mib Group Table
MI Status Menu vs. MIB Group Table MI Status Menu (path: Switch->Status->WAN Stats) Table 36: Status Menu vs. MIB Table IMPORTANT: This is an example of the MIB files internal group, in this case it is the extWANStatsgroup. This is an internal table within the EXTender MIB file which accommodates every status entry for the Status menu within the MI.
Page 230 Major Groups of the EXTender MIB MIB Group Management Interface (MI) Menu extSystemGroup Status->System->General Info extInfoTable Status->Connect->Connect Info extStatisticsTable Status->Connect->Connect Stats extPortStatTable Status->Port extWANStatTable Status->WAN->WAN Stats extBandwidthUsageTable Status->WAN->WAN Bandwidth extDiagnosticTable Status-> System->HW Diagnostics extPortTable Status->Port->Port Stats extAlarmNotificationGrou The “LOG messages” that appear in the LOG.
Page 231: Mib Group Tables
MIB Group Tables Group Name: extSystemGroup extHardwareType extSystemName extSerialNumber extTimeBooted extIPAddress extMACAddress extRuntimeVersion extPLDVersion extSignalDSPVersion extVoiceDSPVersion extFlashVersion extROMVersion extHardwareVersion extSerialPorts extPhonePorts extDRAM extHeap extFlash extBandwidthAvailable extDCESupportVersion Table 38: extSystemGroup ™ PBXgateway & EXTender 6000 System Administrator’s Guide Description Indicates if unit is “Switch (Gateway)” or “Remote”. This is the name specified in the “Configuration->System”...
Page 232 Group Name: extInfoTable extInfoPort extInfoCurrentState extInfoDuration extInfoExtended extInfoOffHook extInfoVoice extInfoSignalPort extInfoVoicePort extInfoLostSignal extInfoV42Resync extInfoV42FarResync extInfoV42Retries extInfoV42Timeouts Table 39: extInfoTable ™ PBXgateway & EXTender 6000 System Administrator’s Guide Description Ports 1-8. State of port: UP, RD, NC, XX, VC, AN, CS The duration in current state.
Page 233 Group Name: extStatisticsTable extStatConnectTries extStatConnections extStatByUser extStatCarrierLost extStatPortOffline extStatPortInUse extStatNoVoice extStatBadPassword extStatBlockedCalls extStatLostSignalStat extStatLostSigDisconnect extStatLostSigReconnect Table 40: extStatisticsTable ™ PBXgateway & EXTender 6000 System Administrator’s Guide Description Amount of connect attempts. Amount of successful connections. Amount of Disconnects by User. Amount of Disconnects from Lost Carrier.
Page 234 Group Name: extPortStatTable extPstatPercentVC extPstatPercentUP extPstatPercentRD extPstatPercentNC extPstatPercentXX extPstatVCcount extPstatVCaverage extPstatUPcount extPstatUPaverage extPstatRDcount extPstatRDaverage Table 41: extPortStatTable ™ PBXgateway & EXTender 6000 System Administrator’s Guide Description Percentage value of all call types that User/Port was on a “VC” (Voice Call). Percentage value of all call types that User/Port was “UP”...
Page 235 Group Name: Description extWANStatTable extWAN Shows WAN ports: WAN1, WAN2 extWANPortType Shows WAN port type: Sync extWANPortState State of WAN port: UP, DN, INIT, CNCT extWANPortEnabled WAN enabled state: Enabled, Disabled. extWANTxPackets Number of Transmited packets. extWANTxBytes Number of Transmited bytes. extWANRxPackets Number of Received packets.
Page 236 Group Name: extBandwidthUsageTable extBandwidthIndex extBandwidthTime extBandwidthSent extBandwidthClipped extBandwidthPercentage Table 43: extBandwidthUsageTable Group Name: extDiagnosticsTable extDiagTest extDiagResult Table 44: extDiagnosticsTable ™ PBXgateway & EXTender 6000 System Administrator’s Guide Description Indicates the sample times: every hour Time at which each sample occurred. Bandwidth sent during sample period.
Page 237 Group Name: extPortTable extPtabPortID extPtabEnabled extPtabAutoConnect extPtabBanner extPtabDescription extPtabUserID extPtabLogout extPtabVoiceMethod extPtabVoicePath extPtabVoiceCompanding extPtabVoiceDTMF extPtabVoiceSwitchEcho extPtabVoiceRemoteEcho extPtabVoiceSilenceDetection extPtabVoicePacketTrace extPtabVoiceJitterDelay extPtabVoicePacketSize Table 45: extPortTable ™ PBXgateway & EXTender 6000 System Administrator’s Guide Description The Port ID names. The “Enabled” value in the Ports Default & 1-8 menus. The “Auto connect”...
Page 238 Group Name: extAlarmNotificationGroup extAlarm Table 46: extAlarmNotificationGroup Group Name: extSnmpControlGroup extSnmpEnabled extTrapPriority extTrapHost1 extTrapHost2 extTrapHost3 extTrapHost4 extTrapHost5 extTrapHost6 extTrapHost7 extTrapHost8 extTrapPath Table 47: extSnmpControlGroup ™ PBXgateway & EXTender 6000 System Administrator’s Guide Description Log messages that appear in the Log file. Description Indicates SNMP is enabled.
Page 239 Group Name: extTopologyGroup extTopType extTopDevice1 extTopDevice2 extTopDevice3 extTopDevice4 extTopDevice5 extTopDevice6 extTopDevice7 extTopDevice8 Table 48: extTopologyGroup Group Name: extSuspendTable extSuspendEnabled extSuspendRvpMethod extSuspendIpDestination extSuspendRemLoginTimeout extSuspendTimeout extSuspendMode extSuspendACDTone Table 49: extSuspendTable ™ PBXgateway & EXTender 6000 System Administrator’s Guide Description The device type of the main unit: Switch, Remote Device type connected to Port 1.
Page 240 Group Name: extRvpDirectGroup extRvpDirectPrimaryInterface extRvpDirectPrimaryDialNum1 extRvpDirectPrimaryDialNum2 extRvpDirectSecondaryInterface extRvpDirectSecondaryDialNum1 extRvpDirectSecondaryDialNum2 extRvpDirectUtilization extRvpDirectDialback Table 50: extRvpDirectGroup Group Name: extRvpOverIpGroup extRvpOverIpInterface Table 51: extRvpOverIPGroup ™ PBXgateway & EXTender 6000 System Administrator’s Guide Description The RVP_Direct Primary interface: WAN1, WAN2 The first Primary dial number. The second Primary dial number.
Page 241: Snmp Setup
SNMP Setup This Addendum covers information for installing all support software, accessing and identifying specific trap information, viewing the “Alarm Log” and viewing the MIB. Set up steps 1. Load a third party-network management software package, such as HP OpenView®, onto the PC used to manage the PBXgateway Switch and Remote units.
Page 242 Setting the Community Password The EXTender comes with a default SNMP read password also known as a Community String. This password must be specified inside the third party software to allow the user to view MIB objects. Note: Before setting the password, the units must have an IP Address assigned by the network administrator and must be part of the software “Network View”.
Page 243 Defining a Fatal Trap Below is an example of setting up “HP Openview for Windows” to receive the Log messages from the PBXgateway EXTender. 1. From within the third party software, navigate to the Add Trap window. 2. In the box Number: type: “1” 3.
Page 244 Defining an Info Trap 1. From within the third party software, navigate to the Add Trap window. 2. In the box Number: type: “4” 3. In box Name: type “EXTender Info” 4. In box Severity: select choice “Informational” 5. In box Description: type “$E, $1” 6.
Page 245: Using Snmp To Monitor & Troubleshoot Problems
Using SNMP to Monitor & Troubleshoot Problems Below is an example of how to use SNMP management to monitor the PBXgateway EXTender. Example: You have a PBXgateway EXTender with an IP address of “10.2.1.50”. The Remote Branch has an IP address of “10.5.3.50”. You want to monitor if there are lost signal conditions.
Page 246 This page is intentionally left blank. ™ PBXgateway & EXTender 6000 System Administrator’s Guide 2 4 0...
Page 248: Appendix E: Log Messages
Appendix E: Log Messages This Chapter provides information on Log Messages. A partial list is provided to define the log message, provide an example for reference, and any required action that should be taken. ™ PBXgateway & EXTender 6000 System Administrator’s Guide...
Page 249: Log Messages
Log Messages Introduction Each menu within the MI contains an area to display log messages that provide detailed information on the status and condition of the unit. These messages are grouped into four categories with each one detailing a specific functional area of the EXTender operation.
Page 250 Log Priorities Log Priority Definition Fatal Unit failed. Contact customer service. Error Unit failed but may recover. Try rebooting the unit. Warning Unexpected error but unit should still function. Info Routine event occurred. Debug Details on every event only seen with priority set to “Debug” or “Trace”. Note: Debug messages are NOT included in the following list.
Page 251 INFO MGMT Resetting Port 2 The administrator reset the indicated INFO MGMT Resetting WAN 1 The administrator reset the indicated INFO MGMT Rlogin logout INFO MGMT Rlogin session 1 connected from 192.168.155.1 INFO MGMT Rlogin session 1 disconnected INFO MGMT Rlogin session 1 initiated from 192.168.155.1...
Page 252 Priority Category Message WARNING MGMT Console upload failed WARNING MGMT Failed login on the console WARNING MGMT Failed Rlogin login WARNING MGMT Failed Telnet login WARNING MGMT SNMP: I/O Warning Trap I/O Write, failed. WARNING MGMT Failed FTP login There was a failed FTP login attempt Priority Category Message...
Page 254: Appendix F: Connex Application Guide
Appendix F: ConneX Application Guide Use this Appendix to help you get your ConneX phone up and running. Quick Setup steps, as well as key presses and screen displays are included to help you with your ConneX application. ™ PBXgateway &...
Page 255: Personal Connex Information
Personal ConneX Information IMPORTANT: The terms RemoteConneX and MobileConneX will be referred to as ConneX, unless otherwise noted in this document. This guide was prepared for: ________________________________________________ (A) What number will I dial to access the ConneX PBXgateway? __________________________________________________ (B) What extension will I dial to access my corporate voicemail? __________________________________________________ (C) What is my password? __________________________________________________...
Page 256: Using Connex
The ConneX application is especially attractive to mobile workers because they can receive calls and access the corporate PBX system and commonly used voice applications from anywhere. PBX applications that are accessible through your mobile phone include: internal dialing, hold, transfer, conferencing and dialtone.
Page 257: Programming Your Mobile Phone
System Administrator to get PBX dialtone. Once she has accessed the dialtone she can place calls through the PBX system. As a System Administrator, ensure each person has a unique DN to access the PBX dialtone to prevent problems when two users dial into the PBX at the same time.
Page 258: Operation Modes
ConneX PBXgateway confirms that Jane is an authorized user, it will call her mobile phone back to connect her to the PBX. The user is not prompted to press the PBX key to accept the call. Security precautions prevent unauthorized access to the PBX system: Configure Jane’s port to Fixed or Fixed/Forced modes.
Page 259 PBX to place an outbound call (i.e. 9,1). 5. If you want to place multiple calls while connected to the PBX, hang up or release first call and press * * * to get dialtone to make the next call. You will hear dialtone again. You can place as many calls as needed.
Page 260 (i.e. 9,1). 7. If you want to place multiple calls while connected to the PBX, hang up or release first call and press * * * to get dialtone to make the next call. You will hear a dialtone again. You can place as many calls as needed.
Page 261: Connex Mobile Application Commands - Definity
Reset the ConneX Session on the port. Tip: Press the keys (i.e. ## T) at a consistent pace to envoke the PBX feature “transfer”. The other party will hear the key presses. You control when incoming calls are directed to your mobile phone depending on your needs.
Page 262: Connex Mobile Application Commands - Meridian
Reset the ConneX Session on the port. Tip: Press the keys (i.e. ## T) at a consistent pace to evoke the PBX feature “transfer”. The other party will hear the key presses. You control when incoming calls are directed to your mobile phone depending on your needs.
Page 263: Connex Mobile Application Commands - Norstar
A short tone will indicate another incoming call Access a specific feature/line key. These are pre-programmed for the user’s extension on the PBX Put call on Hold Hang Up/Release Call Set up a conference call Transfer a call...
Page 264: Getting Started On A Remoteconnex Phone
‘Personal RemoteConneX Info’ section or contact your System Administrator. A password is optional but highly recommended. 4. You are now logged into the system and should be able to see the PBX: Idle Menu. There are two methods to use your phone for office functionality: •...
Page 265: Making And Answering A Call
Placing an Office Call Press the Line 1 or Next LN softkeys to draw a dialtone. You will enter the PBX: Active Call menu. Dial the phone number of the desired party. Remember that this IS your office phone so you must dial any pre- fixes needed to make a call from your office (i.e ‘9’).
Page 266: Using Active Call Commands - Remote Connex
Dial the extension of the party. Press the Hang up softkey (Rel Key can also be used). Your transfer is complete and your initial login screen will be displayed. If you are using Norstar PBX, pressing the Xfer softkey will disconnect the call. Hold Press the Hold softkey to place an active call on hold.
Page 267: Pbx:admin Menu
Press the Dialbck softkey. This confirms dialback number has been set. Press SetDB. Enables dialback. 3. Press Check DB. Recites the entered DB number. PBX:Voice Mail Menu This menu is displayed during the phoneset ConneX software download, when the Voicemail password screen is skipped.
Page 268 Transfer (Xfer) Press the # # T when on an existing call. At dialtone dial new DN. Press # # T to transfer call. (Norstar) Transfer (Xfer) Press the # # T when on an existing call. At dialtone dial new DN. Press # # O to transfer call.
Page 269: Appendix G: Pbx/Ksu Connex Configuration
Appendix G: PBX/KSU ConneX Configuration The following KSU/PBX configurations enable basic ConneX functionality on the PBXgateway. Two basic configurations are described: • a standard ConneX configuration with no digital sets and one remote client, • a Bridged or Ghost configuration where the ConneX client acts as a ghost set receiving calls targeted to an actual desk set (either extended from a Remote Extender or directly connected to the KSU).
Page 270: Norstar Ksu Connex Configuration
Norstar KSU ConneX Configuration This section illustrates two variations of Norstar KSU settings to enable ConneX functionality on the PBXgateway for the two basic ConneX configurations; 1. Line Assignment Method - ConneX configuration with no digital set and one remote client, 2.
Page 271: Ksu Configuration - Connex_Session Port
The following configuration has no digital sets attached to the ConneX_Session port, although a digital set may be connected to a Extender 6000 corresponding to the ConneX_Session port (i.e. if port 1 on the Gateway is the ConneX_Session then a digital set may be extended on port 1 of the Extender 6000). If the digital set is extended, calls will not be forwarded to the remote user but will ring at the digital set instead.
Page 272 Bridged Appearance– Remote Set Bridged to Desk Set The incoming call will ring at both the desk set and at the remote set. The call will be dropped at the unanswered set when answered at the other set. The desk set that is bridged to the ConneX_Session port is configured as a normal set with no special programming required.
Page 273: Definity Pbx Connex Configuration
Definity PBX ConneX Configuration The instructions below are applicable for the configuration of Avaya’s DEFINITY ECS running release 3 or higher: SCENARIO #1: Office Phone Used in Conjunction with the ConneX Phone There is only one change required on the user’s office extension when he/she wishes to use the ConneX phone as a complementary business tool.
Page 274: Scenario #2: Only Connex Phone Is Used
11. Done. The DEFINITY PBX is now configured to support one user. Meridian PBX ConneX Configuration These instructions are applicable for the configuration of Nortel’s Meridian PBX running release 22 or higher: SCENARIO #1: Office Phone Used in Conjunction with the ConneX Phone There is only one change required on the user’s office Terminal Number (TN) when he/she wishes to use...
Page 275: Scenario #2: Only Mobile Phone Is Used
Number (DN). The SCR appearance MUST be DID capable to allow the mobile user to dial the Directory Number to access the corporate PBX. 6. Done. The Meridian 1 PBX is now configured to support one user. SCENARIO #2: Only Mobile Phone Is Used Provisioning the Primary Voice Channel of the Mobile Phone’s TN –...
Page 276 3. Program KEY 00 as Single Call Ringing SCR yyyy. The “yyyy” field should contain the Directory Number (DN). The SCR appearance MUST be DID capable to allow the mobile user to dial the Directory Number to access the corporate PBX. 4. Done. The Meridian 1 PBX is now configured to support one user. ™ PBXgateway &...
Page 277 Example for Scenario #1 – Programming the Primary Voice Channel (Ch1) DATE PAGE TYPE 2616 CDEN CUST Enter voicemail box number (optional) TGAR NCOS SGRP RNPG XLST LMPN RMMD CFTD ICDD CDMD MCTD GPUD DPUD DNDD CPFA CPTA ABDD DDGA NAMA DRDD EXR0...
Page 278 Example for Scenario #1 – Programming the Secondary Data Channel (Ch2) TYPE: TYPE 2616 DATE PAGE TYPE 2616 CDEN CUST TGAR NCOS SGRP RNPG XLST LMPN RMMD CFTD ICDD CDMD MCTD GPUD DPUD DNDD CPFA CPTD ABDD DDGA NAMA DRDD EXR0 USRD ULAD...
Page 279 251 Conference (Conf), 256 Configuration File Management, 173 Connect Menu (R), 199 Connecting the EXTender 6000 Remote Unit, 41 Connecting the Remote Unit, 40 Connections to the Network Device, 37 ConneX Application, Disable/Re-enable, 249 ConneX Application, What is, 246...
Page 280 ™ PBXgateway & EXTender 6000 System Administrator’s Guide Next LN Number of Users, 210 Off Hook (get PBX dialtone) Password, Assigning a ConneX Password, 249 password-Setting Community Password, 232 PBX dialtone, 249 PBXgateway features, 11 PBXgateway Unit Checklist, 147 Phone-Set Interface, 213...
Page 281 TCP/UDP Requirements, 61 Telnet, 47 Telnet parameter, 141 TERMINAL SETTINGS, 48 ToS (type of service) byte, 92 Transfer, 251 Transfer (Xfer), 256 Trap, 218 Trap Customization, 232 Trap Host-Configuration, 232 Trap-Defining a Fatal Trap, 233 Trap-Defining a Warning Trap, 233 Trap-Defining an Error Trap, 233 Trap-Defining an Info Trap, 234 Troubleshooting Procedure, 155...

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Extender pbxgateway Pbxgateway E-6000g-syy0841 E-6000g-syy1241

Citel EXTender 6000 System Administrator Manual

Product Overview

Chapter 1: Product Specifications

Chapter 2: Installation

Chapter 3: Configuration

Chapter 4: The Management Interface (MI)

Chapter 5: Troubleshooting

Chapter 6: File Management and System Upgrades

Chapter 7: Glossary

Appendix A: Management Interface (MI) Menus

Appendix B: Bandwidth Requirements

Appendix C: Extender 6000 Phone-Set Interface

Appendix D: SNMP

Appendix E: Log Messages

Appendix F: Connex Application Guide

Appendix G: PBX/KSU Connex Configuration

Quick Links

Troubleshooting

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Questions and answers

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Summary of Contents for Citel EXTender 6000