Dell Inspiron 5405 Service Manual
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Dell Inspiron 5405 Service Manual

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Inspiron 5405
Service Manual
Regulatory Model: P130G
Regulatory Type: P130G003
August 2021
Rev. A04

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Summary of Contents for Dell Inspiron 5405

  • Page 1 Inspiron 5405 Service Manual Regulatory Model: P130G Regulatory Type: P130G003 August 2021 Rev. A04...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020-2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working inside your computer..................6 Before working inside your computer..........................6 Safety instructions................................6 Electrostatic discharge—ESD protection........................7 ESD field service kit ................................7 Transporting sensitive components..........................8 After working inside your computer..........................8 Chapter 2: Removing and installing components................9 Recommended tools................................
  • Page 4 Heat sink....................................38 Removing the heat sink............................. 38 Installing the heat sink..............................39 Display assembly................................40 Removing the display assembly..........................40 Installing the display assembly..........................42 Power-adapter port................................44 Removing the power-adapter port..........................44 Installing the power-adapter port..........................45 Speakers....................................46 Removing the speakers (3-cell battery configuration)..................46 Installing the speakers (3-cell battery configuration)..................47 Removing the speakers (4-cell battery configuration)..................
  • Page 5 Built-in self-test (BIST)..............................72 System diagnostic lights..............................73 Recovering the operating system..........................73 Backup media and recovery options..........................74 WiFi power cycle................................74 Drain residual flea power (perform hard reset)......................74 Chapter 6: Getting help and contacting Dell................76 Contents...

  • Page 6: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Electrostatic Discharge-Esd Protection

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Transporting Sensitive Components

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 9: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #1 ● Phillips screwdriver #0 ●...

  • Page 10: Major Components Of Inspiron 14 5405

    Table 1. Screw list (continued) Component Secured to Screw type Quantity Screw image Touchpad bracket Palm-rest and keyboard M1.6x2 assembly Power-button bracket Palm-rest and keyboard M2x2 assembly Power button with Palm-rest and keyboard M2x2.5 optional fingerprint assembly reader Power-adapter port Palm-rest and keyboard M2x3 assembly...
  • Page 11 1. base cover 2. battery 3. power-adapter port 4. heat sink 5. memory module 6. solid-state drive bracket 7. M.2 2230 solid-state drive 8. speakers 9. system board 10. touchpad 11. palm-rest and keyboard assembly 12. display assembly 13. power button with optional fingerprint reader 14.

  • Page 12: Base Cover

    Base cover Removing the base cover Prerequisites 1. Follow the procedure in Before working inside your computer. About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure. Removing and installing components...
  • Page 13 Steps 1. Loosen the two captive (M2x7) screws that secure the base cover to the palm-rest and keyboard assembly. 2. Remove the five screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. Removing and installing components...

  • Page 14: Installing The Base Cover

    3. Using a plastic scribe, pry the base cover beside the display hinges, and then continue to work on the sides to open the base cover. 4. Disconnect the battery cable from the system board. 5. Press and hold the power button for five seconds to ground the computer and drain the flea power. Installing the base cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 15 Removing and installing components...

  • Page 16: Battery

    Steps 1. Connect the battery cable to the system board, if applicable. 2. Place the base cover on top of the palm-rest and keyboard assembly. 3. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place.

  • Page 17: Installing The 3-Cell Battery

    Steps 1. Peel the tape and disconnect the battery cable, if applicable. 2. Remove the four screws (M2x3) that secure the 3-cell battery to the palm-rest and keyboard assembly. 3. Lift the 3-cell battery, along with its cable off the palm-rest and keyboard assembly. Installing the 3-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 18: Removing The 4-Cell Battery

    Removing the 4-cell battery Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: The following procedure applies only to computers shipped with a 4-cell battery. The following images indicate the location of the 4-cell battery and provide a visual representation of the removal procedure. Steps 1.

  • Page 19: Memory Modules

    Steps 1. Place the 4-cell battery on the palm-rest and keyboard assembly. 2. Align the screw holes on the 4-cell battery with the screw holes on the palm-rest and keyboard assembly. 3. Replace the five screws (M2x3) that secure the 4-cell battery to the palm-rest and keyboard assembly. 4.

  • Page 20: Installing The Memory Modules

    Steps 1. Lift the Mylar to uncover the memory module. 2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops-up. 3. Remove the memory module from the memory-module slot. NOTE: Repeat steps 1 to 3 to remove any other memory modules installed in your computer.
  • Page 21 Steps 1. Lift the Mylar to find the memory-module slot. 2. Align the notch on the memory module with the tab on the memory-module slot. 3. Slide the memory module firmly into the slot at an angle. 4. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 22: Solid-State Drive-M.2 Slot One

    Solid-state drive—M.2 slot one Removing the 2230 solid-state drive from M.2 slot one Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: Depending on the configuration ordered, your computer may support a 2230 solid-state drive, or a 2280 solid-state drive in M.2 slot one.

  • Page 23: Removing The 2280 Solid-State Drive From M.2 Slot One

    NOTE: Before installing your 2230 or 2280 solid-state drive, ensure that the mounting bracket is in the correct location. For more information, see Installing the solid-state drive mounting bracket. NOTE: If there is only one solid-state drive in the configuration you ordered, you may install another solid-state drive in the other M.2 slot.

  • Page 24: Installing The 2280 Solid-State Drive In M.2 Slot One

    Steps 1. Remove the screw (M2x3) that secures the 2280 solid-state drive to the palm-rest and keyboard assembly. 2. Slide and lift the 2280 solid-state drive off M.2 slot one on the system board. Installing the 2280 solid-state drive in M.2 slot one Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 25: Installing The Solid-State Drive Mounting Bracket On M.2 Slot One

    Steps 1. Align the notch on the 2280 solid-state drive with the tab on M.2 slot one on the system board. 2. Slide the 2280 solid-state drive into M.2 slot one on the system board. 3. Replace the screw (M2x3) that secures the 2280 solid-state drive to the palm-rest and keyboard assembly. Next steps 1.

  • Page 26: Solid-State Drive-M.2 Slot Two

    The following image provides a visual representation of the procedure to install the solid-state drive mounting bracket when replacing M.2 2280 solid-state drive with M.2 2230 solid-state drive in M.2 slot one. Steps 1. Slide and remove the solid-state drive mounting bracket from the mounting bracket slot on the palm-rest and keyboard assembly.

  • Page 27: Installing The 2230 Solid-State Drive In M.2 Slot Two

    Steps 1. Remove the screw (M2x3) that secures the solid-state drive thermal shield to the palm-rest and keyboard assembly. 2. Slide and lift the solid-state drive thermal shield off the solid-state drive. 3. Remove the screw (M2x3) that secures the 2230 solid-state drive to the palm-rest and keyboard assembly. 4.
  • Page 28 NOTE: Before installing your 2230 solid-state drive, ensure that the mounting bracket is in the correct location. For more information, see Installing the solid-state drive mounting bracket. NOTE: If there is only one solid-state drive in the configuration you ordered, you may install another solid-state drive in the other M.2 slot.

  • Page 29: Removing The 2280 Solid-State Drive From M.2 Slot Two

    Removing the 2280 solid-state drive from M.2 slot two Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: If you have ordered a 3-cell (40 Wh) battery configuration, your computer will not have a solid-state drive installed in M.2 slot two.

  • Page 30: Installing The 2280 Solid-State Drive In M.2 Slot Two

    2. Slide and lift the solid-state drive thermal shield off the 2280 solid-state drive. 3. Remove the screw (M2x3) that secures the 2280 solid-state drive to the palm-rest and keyboard assembly. 4. Slide and lift the 2280 solid-state drive off M.2 slot two on the system board. Installing the 2280 solid-state drive in M.2 slot two Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 31: Installing The Solid-State Drive Mounting Bracket On M.2 Slot Two

    Steps 1. Align the notch on the 2280 solid-state drive with the tab on M.2 slot two on the system board. 2. Slide the 2280 solid-state drive into M.2 slot two on the system board. 3. Replace the screw (M2x3) that secures the 2280 solid-state drive to the palm-rest and keyboard assembly. 4.

  • Page 32: Wireless Card

    NOTE: If there is only one solid-state drive in the configuration you ordered, you may install another solid-state drive in the other M.2 slot. However, you need a solid-state drive bracket (sold separately) to install the additional solid-state drive. Steps 1.

  • Page 33: Installing The Wireless Card

    Steps 1. Peel the tape that secures the antenna cables to the system board. 2. Remove the screw (M2x3) that secures the wireless-card bracket and wireless card to the system board. 3. Lift the wireless-card bracket off the wireless card. 4.
  • Page 34 Steps 1. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle)

  • Page 35: Fan

    Removing the fan Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following images indicate the location of the fan and provide a visual representation of the removal procedure. Steps 1.

  • Page 36: Installing The Fan

    6. Lift the fan off the palm-rest and keyboard assembly. Installing the fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the fan and provides a visual representation of the installation procedure. Steps 1.

  • Page 37: Coin-Cell Battery

    Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Coin-cell battery Removing the coin-cell battery Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default.

  • Page 38: Heat Sink

    About this task The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure. Steps 1. Adhere the coin-cell battery in the coin-cell battery slot on the palm-rest and keyboard assembly. 2. Route the coin-cell battery cable through the routing guides on the palm-rest and keyboard assembly. 3.

  • Page 39: Installing The Heat Sink

    Steps 1. In the reverse order (4>3>2>1), loosen the four captive screws that secure the heat sink to the system board. 2. Lift the heat sink off the system board. Installing the heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

  • Page 40: Display Assembly

    Steps 1. Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (1>2>3>4), tighten the four captive screws that secure the heat sink to the system board. Next steps 1.
  • Page 41 Removing and installing components...

  • Page 42: Installing The Display Assembly

    Steps 1. Peel the tape that secures the display cable to the system board. 2. Open the latch, and then disconnect the display cable from the connector on the system board. 3. Remove the display cable from the routing guide on the palm-rest and keyboard assembly. 4.
  • Page 43 Removing and installing components...

  • Page 44: Power-Adapter Port

    Steps 1. Place the display assembly on a clean and flat surface with the display panel facing up. 2. Place the palm-rest and keyboard assembly under the display hinges. NOTE: To avoid damaging the display, do not slide the palm-rest and keyboard assembly over the display assembly. 3.

  • Page 45: Installing The Power-Adapter Port

    3. Disconnect the power-adapter port cable from the system board. 4. Remove the (M2x3) screw that secures the power-adapter port to the palm-rest and keyboard assembly. 5. Remove the power-adapter port cable from the routing guides on the palm-rest and keyboard assembly. 6.

  • Page 46: Speakers

    Speakers Removing the speakers (3-cell battery configuration) Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the 3-cell battery. 4. Remove the solid-state drive in M.2 slot two. (if applicable) About this task NOTE: The following procedure applies only to computers shipped with a 3-cell battery.

  • Page 47: Installing The Speakers (3-Cell Battery Configuration)

    3. Peel the tapes that secure the speaker cable to the system board and palm-rest and keyboard assembly. 4. Note the routing of the speaker cable, and remove the speaker cable from the routing guides on the palm-rest and keyboard assembly.

  • Page 48: Removing The Speakers (4-Cell Battery Configuration)

    Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly. NOTE: If the rubber grommets are pushed out of the speakers when removing the speakers, push them back in place before replacing the speakers.

  • Page 49: Installing The Speakers (4-Cell Battery Configuration)

    Steps 1. Disconnect the keyboard backlight cable and keyboard cable from the system board. 2. Disconnect the speaker cable from the system board. 3. Peel the tapes that secure the speaker cable to the system board and palm-rest and keyboard assembly. 4.
  • Page 50 The following image indicates the location of the speaker and provides a visual representation of the installation procedure. Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly. NOTE: If the rubber grommets are pushed out of the speakers when removing the speakers, push them back in place before replacing the speakers.

  • Page 51: Power Button With Fingerprint Reader

    Power button with fingerprint reader Removing the power-button with optional fingerprint reader Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the fan. 4. Remove the display assembly. 5. Remove the board.

  • Page 52: Touchpad

    About this task The following image indicates the location of the power-button with optional fingerprint reader and provides a visual representation of the installation procedure. Steps 1. Using the alignment posts, place the power-button with optional fingerprint reader on the palm-rest and keyboard assembly. 2.

  • Page 53: Installing The Touchpad

    3. Remove the 3-cell battery or the 4-cell battery, whichever applicable. About this task The following images indicate the location of the touchpad and provide a visual representation of the removal procedure. Steps 1. Open the latch and disconnect the touchpad cable from the system board. 2.
  • Page 54 About this task The following image indicates the location of the touchpad and provides a visual representation of the installation procedure. Steps 1. Place the touchpad into the slot on the palm-rest and keyboard assembly. NOTE: Turn the computer over and open the display. Ensure that the touchpad is equally aligned along all four sides. 2.

  • Page 55: I/O Board

    I/O board Removing the I/O board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the display assembly. About this task The following images indicate the location of the I/O board and provide a visual representation of the removal procedure. Steps 1.

  • Page 56: System Board

    Steps 1. Using the alignment posts, place the I/O board on the palm-rest and keyboard assembly. 2. Replace the (M2x3) screw that secures the I/O board to the palm-rest and keyboard assembly. 3. Connect the coin-cell battery cable to the I/O board. 4.
  • Page 57 Steps 1. Remove the two (M2.5x5) screws that secure the right display hinge to the system board. 2. Pry open the right display-hinge. 3. Peel the tape that secures the display-cable connector latch to the system board. 4. Open the latch and disconnect the display cable from the system board. Removing and installing components...

  • Page 58: Installing The System Board

    5. Peel the tape that covers the power-adapter port connector on the system board. 6. Disconnect the power-adapter port cable from the system board. 7. Peel and lift the Mylar that covers the system board. 8. Disconnect the fan cable. 9.
  • Page 59 Steps 1. Place the system board on the palm-rest and keyboard assembly. 2. Replace the two (M2x3) screws that secure the system board to the palm-rest and keyboard assembly. 3. Connect the speaker cable to the system board. 4. Connect the touchpad cable to the system board. 5.

  • Page 60: Palm-Rest And Keyboard Assembly

    4. Install the 2230 solid-state drive or the 2280 solid-state drive in M.2 slot two. (if applicable) 5. Install the memory modules. 6. Install the 3-cell battery 4-cell battery, whichever applicable. 7. Install the base cover. 8. Follow the procedure in After working inside your computer.

  • Page 61: Installing The Palm-Rest And Keyboard Assembly

    Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task Place the palm-rest and keyboard assembly on a flat surface. Next steps 1. Install the system board.

  • Page 62: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Drivers and downloads...

  • Page 63: Chapter 4: System Setup

    System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 64: System Setup Options

    System setup options NOTE: Depending on your computer and its installed devices, the items listed in this section may or may not appear. Table 4. System setup options—Main menu Main System Time Displays the current time in hh:mm:ss format. System Date Displays the current date in mm/dd/yyyy format.
  • Page 65 Table 5. System setup options—Advanced menu (continued) Advanced USB Wake Support Allows you to enable USB devices to wake the computer from standby or to disable the USB wake support feature. NOTE: If USB PowerShare is enabled, a device connected to the USB PowerShare connector may not wake the computer.
  • Page 66 Default: Disabled SupportAssist System Resolution Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for the Dell OS Recovery tool. Default: 2 SupportAssist OS Recovery Enables or disables the boot flow for the SupportAssist OS Recovery tool in the even of certain system errors.
  • Page 67 Default: Enabled WINDOWS SMM SECURITY MITIGATIONS TABLE Enables or disables configuration of platform features on (WSMT) Dell Client Systems with WSMT-enabled BIOS. Default: Enabled Table 7. System setup options—Boot menu Boot Fast Boot Enables or disables the fast boot option.

  • Page 68: System And Setup Password

    System and setup password Table 9. System and setup password Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer.

  • Page 69: Clearing Cmos Settings

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 70: Updating The Bios Using The Usb Drive In Windows

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 71: Updating Bios On Systems With Bitlocker Enabled

    BitLocker key. You will then be prompted to enter the recovery key to progress and the system will ask for this on each reboot. If the recovery key is not known this can result in data loss or an unnecessary operating system re-install. For more information on this subject, see Dell Knowledge Base article: 000134415...

  • Page 72: Chapter 5: Troubleshooting

    Troubleshooting SupportAssist diagnostics About this task The SupportAssist diagnostics (previously known as ePSA diagnostics) performs a complete check of your hardware. The SupportAssist diagnostics is embedded in the BIOS and is launched by it internally. The SupportAssist diagnostics provides a set of options for particular devices or device groups.

  • Page 73: System Diagnostic Lights

    ● Off — Caps Lock disabled. Recovering the operating system When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell SupportAssist OS Recovery. Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows operating system.

  • Page 74: Backup Media And Recovery Options

    You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures. For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at www.dell.com/serviceabilitytools.
  • Page 75 NOTE: For more information about performing a hard reset, see the knowledge base article 000130881 www.dell.com/support. Troubleshooting...

  • Page 76: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 12. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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