Dell Inspiron 14 5408 Service Manual
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Dell Inspiron 14 5408 Service Manual

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Inspiron 14 5408
Service Manual
Regulatory Model: P130G
Regulatory Type: P130G001
August 2021
Rev. A03

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Summary of Contents for Dell Inspiron 14 5408

  • Page 1 Inspiron 14 5408 Service Manual Regulatory Model: P130G Regulatory Type: P130G001 August 2021 Rev. A03...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020-2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Transporting sensitive components..........................8 After working inside your computer..........................8 Chapter 2: Removing and installing components................9 Recommended tools................................9 Screw list....................................9 Major components of Inspiron 14 5408........................10 Base cover................................... 12 Removing the base cover............................12 Installing the base cover.............................14 Battery....................................16 Lithium-ion battery precautions..........................
  • Page 4 Installing the coin-cell battery..........................38 Power-adapter port................................39 Removing the power-adapter port......................... 39 Installing the power-adapter port..........................40 Display assembly.................................41 Removing the display assembly..........................41 Installing the display assembly..........................43 I/O board.....................................45 Removing the I/O board............................45 Installing the I/O board.............................. 46 Touchpad.....................................47 Removing the touchpad.............................
  • Page 5 Updating the BIOS from the F12 One-Time boot menu..................77 Chapter 5: Troubleshooting......................79 Handling swollen Lithium-ion batteries........................79 Locate the Service Tag or Express Service Code of your Dell computer ..........79 System diagnostic lights..............................80 SupportAssist diagnostics..............................81 Built-in self-test (BIST)..............................81 Display panel built-in self-test (LCD-BIST)......................

  • Page 6: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Electrostatic Discharge-Esd Protection

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Transporting Sensitive Components

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 9: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #1 (for M2.5 screw types) ●...

  • Page 10: Major Components Of Inspiron 14 5408

    I/O board Palm-rest and keyboard M2 x 3 assembly System board Palm-rest and keyboard M2 x 3 assembly Major components of Inspiron 14 5408 The following image shows the major components of Inspiron 14 5408. Removing and installing components...
  • Page 11 1. Base cover 2. Battery 3. Power-adapter port 4. Heat sink 5. Memory module 6. Speakers 7. System board 8. Touchpad 9. Display assembly 10. Palm-rest and keyboard assembly 11. Power button with fingerprint reader 12. Coin-cell battery 13. I/O board 14.

  • Page 12: Base Cover

    Base cover Removing the base cover Prerequisites 1. Follow the procedure in Before working inside your computer. About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure. Removing and installing components...
  • Page 13 Removing and installing components...

  • Page 14: Installing The Base Cover

    Steps 1. Remove the five screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the two captive screws (M2x8) that secure the base cover to the palm-rest and keyboard assembly. 3. Using a plastic scribe, pry the base cover beside the display hinges, and then continue to work on the sides to open the base cover.
  • Page 15 Removing and installing components...

  • Page 16: Battery

    Steps 1. Connect the battery cable to the system board, if applicable. 2. Place the base cover on top of the palm-rest and keyboard assembly. 3. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place.

  • Page 17: Removing The 4-Cell Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 18: Installing The 4-Cell Battery

    Installing the 4-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the battery and provides a visual representation of the installation procedure. Steps 1.

  • Page 19: Installing The 3-Cell Battery

    About this task The following images indicate the location of the battery and provide a visual representation of the removal procedure. Steps 1. Peel the tape and disconnect the battery cable, if applicable. 2. Remove the four screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 3.

  • Page 20: Memory Module

    Steps 1. Place the battery on the palm-rest and keyboard assembly. 2. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 3. Replace the four screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 4.

  • Page 21: Installing The Memory Module

    Steps 1. Lift the mylar to uncover the memory module. 2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops-up. 3. Remove the memory module from the memory-module slot. Installing the memory module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 22 Steps 1. Lift the mylar to find the memory-module slot. 2. Align the notch on the memory module with the tab on the memory-module slot. 3. Slide the memory module firmly into the slot at an angle. 4. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 23: Solid-State Drive-M.2 Slot One

    Solid-state drive—M.2 slot one Removing the M.2 2230 solid-state drive from M.2 slot one Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: This procedure applies only to computers shipped with an M.2 2230 solid-state drive installed in M.2 slot one. NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280 solid-state drive in M.2 slot one.

  • Page 24: Removing The M.2 2280 Solid-State Drive/Intel Optane Storage From M.2 Slot One

    If there is only one solid-state drive in the configuration you ordered, you can install another solid-state drive in the other M.2 slot. However, you may need a solid-state drive bracket (sold separately; please contact Dell support) to install the additional solid-state drive.

  • Page 25: Installing The M.2 2280 Solid-State Drive/Intel Optane Storage In M.2 Slot One

    Steps 1. Remove the screw (M2x3) that secures the solid-state drive/Intel Optane storage to the palm-rest and keyboard assembly. 2. Slide and lift the solid-state drive/Intel Optane storage off M.2 slot one on the system board. Installing the M.2 2280 solid-state drive/Intel Optane storage in M.2 slot one Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 26: Installing The Solid-State Drive Bracket

    If there is only one solid-state drive in the configuration you ordered, you can install another solid-state drive in the other M.2 slot. However, you may need a solid-state drive bracket (sold separately; please contact Dell support) to install the additional solid-state drive.

  • Page 27: Solid-State Drive-M.2 Slot Two

    Steps 1. Slide and remove the solid-state drive bracket from the support bracket slot. 2. Depending on the type of solid-state drive (M.2 2230/M.2 2280), align and insert the SSD bracket into the bracket slot. 3. Install the solid-state drive. Solid-state drive—M.2 slot two Removing the M.2 2230 solid-state drive from M.2 slot two Prerequisites...

  • Page 28: Installing The M.2 2230 Solid-State Drive In M.2 Slot Two

    Steps 1. Remove the screw (M2x3) that secures the solid-state drive bracket to the palm-rest and keyboard assembly. 2. Slide and lift the solid-state drive bracket off the solid-state drive. 3. Remove the screw (M2x3) that secures the solid-state drive to the palm-rest and keyboard assembly. 4.
  • Page 29 NOTE: Before installing your M.2 2230 solid-state drive, ensure that the mounting bracket is in the correct location. For more information, see Replacing the solid-state drive mounting bracket. The following image indicates the location of the M.2 2230 solid-state drive that is installed in M.2 slot two and provides a visual representation of the installation procedure.

  • Page 30: Removing The M.2 2280 Solid-State Drive/Intel Optane Storage From M.2 Slot Two

    Removing the M.2 2280 solid-state drive/Intel Optane storage from M.2 slot two Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. About this task NOTE: If you have ordered a 3-cell (40 Wh) battery configuration, your computer will not have a solid-state drive/Intel Optane storage installed in M.2 slot two.

  • Page 31: Installing The M.2 2280 Solid-State Drive/Intel Optane Storage In M.2 Slot Two

    Steps 1. Remove the screw (M2x3) that secures the solid-state drive bracket to the palm-rest and keyboard assembly. 2. Slide and lift the solid-state drive bracket off the solid-state drive/Intel Optane storage. 3. Remove the screw (M2x3) that secures the solid-state drive/Intel Optane storage to the palm-rest and keyboard assembly. 4.

  • Page 32: Installing The Solid-State Drive Bracket

    Steps 1. Align the notches on the solid-state drive/Intel Optane storage with the M.2 slot two on the system board. 2. Slide the solid-state drive/Intel Optane storage into the M.2 slot two on the system board. 3. Replace the screw (M2x3) that secures the solid-state drive/Intel Optane storage to the palm-rest and keyboard assembly. 4.

  • Page 33: Wlan Card

    If there is only one solid-state drive in the configuration you ordered, you can install another solid-state drive in the other M.2 slot. However, you may need a solid-state drive bracket (sold separately; please contact Dell support) to install the additional solid-state drive.

  • Page 34: Installing The Wlan Card

    Steps 1. Remove the screw (M2x3) that secures the WLAN card to the system board. 2. Remove the bracket that secures the WLAN card to the system board. 3. Disconnect the antenna cables from the WLAN card. 4. Slide and remove the WLAN card from the WLAN-card slot. Installing the WLAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 35 Steps 1. Connect the antenna cables to the WLAN card. The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer. Table 2. Antenna-cable color scheme Connectors on the Antenna-cable color Silkscreen marking wireless card △...

  • Page 36: Fan

    Removing the fan Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following images indicate the location of the system fan and provide a visual representation of the removal procedure. Steps 1.

  • Page 37: Installing The Fan

    Installing the fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the system fan and provides a visual representation of the installation procedure. Steps 1.

  • Page 38: Coin-Cell Battery

    Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Coin-cell battery Removing the coin-cell battery Prerequisites NOTE: Removing the coin-cell battery resets the BIOS setup program's settings to default. It is recommended that you note the BIOS setup program's settings before removing the coin-cell battery.

  • Page 39: Power-Adapter Port

    About this task The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure. Steps 1. Adhere the coin-cell battery in the coin-cell battery slot on the palm-rest and keyboard assembly. 2. Route the coin-cell battery cable through the routing guides on the palm-rest and keyboard assembly. 3.

  • Page 40: Installing The Power-Adapter Port

    Steps 1. Remove the two screws (M2.5x5) that secure the right display-hinge to the system board. 2. Disconnect the power-adapter port cable from the system board. 3. Remove the screw (M2x3) that secures the power-adapter port to the palm-rest and keyboard assembly. 4.

  • Page 41: Display Assembly

    Steps 1. Place the power-adapter port into the slot on the palm rest and keyboard assembly. 2. Replace the screw (M2x3) that secures the power-adapter port on the palm-rest and keyboard assembly. 3. Route the power-adapter port cable through the routing guides on the palm-rest and keyboard assembly. 4.
  • Page 42 Removing and installing components...

  • Page 43: Installing The Display Assembly

    Steps 1. Peel the tape that secures the display cable to the system board. 2. Open the latch, and then disconnect the display cable from the system board. 3. Remove the display cable from the routing guides on the palm-rest and keyboard assembly. 4.
  • Page 44 Removing and installing components...

  • Page 45: I/O Board

    Steps 1. Place the display assembly on a clean and flat surface with the display panel facing up. 2. Slide the palm-rest and keyboard assembly under the display hinges. 3. Press down the display hinges and align the screw holes on the display hinges with the screw holes on the palm-rest and keyboard assembly.

  • Page 46: Installing The I/O Board

    2. Open the latch and disconnect the power-button cable (or fingerprint-reader cable, if applicable) from the I/O board. 3. Open the latch and disconnect the I/O-board cable from the I/O board. 4. Disconnect the coin-cell battery cable from the I/O board. 5.

  • Page 47: Touchpad

    Touchpad Removing the touchpad Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery (3-cell or 4-cell). About this task The following images indicate the location of the touchpad and provide a visual representation of the removal procedure. Steps 1.

  • Page 48: Installing The Touchpad

    5. Remove the two screws (M2x2) that secure the touchpad to the palm-rest and keyboard assembly. 6. Lift the touchpad off the palm-rest and keyboard assembly. Installing the touchpad Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the touchpad and provides a visual representation of the installation procedure.

  • Page 49: Speakers

    Next steps 1. Install the battery (3-cell or 4-cell). 2. Install the base cover. 3. Follow the procedure in After working inside your computer. Speakers Removing the speakers (in 4-cell battery configuration) Prerequisites 1. Follow the procedure in Before working inside your computer.

  • Page 50: Installing The Speakers (In 4-Cell Battery Configuration)

    Steps 1. Disconnect the speaker cable from the system board. 2. Disconnect the keyboard-backlight cable and the keyboard cable from the system board. 3. Note the routing of the speaker cable, and remove the speaker cable from the routing guides on the palm-rest and keyboard assembly.

  • Page 51: Removing The Speakers (In 3-Cell Battery Configuration)

    Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly. NOTE: If the rubber grommets are pushed out of the speakers when removing the speakers, push them back in place before replacing the speakers.

  • Page 52: Installing The Speakers (In 3-Cell Battery Configuration)

    Steps 1. Disconnect the speaker cable from the system board. 2. Disconnect the keyboard-backlight cable and the keyboard cable from the system board. 3. Note the routing of the speaker cable, and remove the speaker cable from the routing guides on the palm-rest and keyboard assembly.
  • Page 53 Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly. NOTE: If the rubber grommets are pushed out of the speakers when removing the speakers, push them back in place before replacing the speakers.

  • Page 54: Heat Sink

    Heat sink Removing the heat sink (for integrated GPU) Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. About this task CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can reduce the heat transfer capability of the thermal grease.

  • Page 55: Removing The Heat Sink (For Discrete Gpu)

    About this task CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: If either the system board or the heat sink is replaced, use the thermal pad or thermal paste provided in the kit to ensure that the thermal conductivity is achieved.

  • Page 56: Installing The Heat Sink (For Discrete Gpu)

    Steps 1. In the reverse order (7>6>5>4>3>2>1), loosen the seven captive screws (M2x5.85) that secure the heat sink to the system board. NOTE: The number of screws varies depending on the configuration ordered. 2. Lift the heat sink off the system board. Installing the heat sink (for discrete GPU) Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 57: Power Button With Optional Fingerprint Reader

    Steps 1. Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (1>2>3>4>5>6>7), tighten the seven captive screws (M2x5.85) that secure the heat sink to the system board.

  • Page 58: Installing The Power Button With Optional Fingerprint Reader

    Steps 1. Remove the screw (M2x2) that secures the power-button bracket to the palm-rest and keyboard assembly. 2. Lift the power-button bracket off the palm-rest and keyboard assembly. 3. Remove the two screws (M2x2.5) that secure the power button to the palm-rest and keyboard assembly. 4.

  • Page 59: System Board

    Steps 1. Align and place the power button on the palm-rest and keyboard assembly. 2. Place the fingerprint-reader board (if applicable) on the palm-rest and keyboard assembly. 3. Replace the two screws (M2x2.5) that secure the power button with fingerprint reader to the palm-rest and keyboard assembly.
  • Page 60 About this task The following images indicate the location of the system board and provide a visual representation of the removal procedure. Steps 1. Remove the two screws (M2.5x5) that secure the right display hinge to the system board. 2. Peel the transparent tape, open the latch, and disconnect the display cable. Removing and installing components...

  • Page 61: Installing The System Board

    3. Disconnect the power-adapter port cable from the system board. 4. Peel and lift the mylar that covers the I/O-board cable. 5. Disconnect the fan cable. 6. Open the latch and disconnect the I/O-board cable. 7. Peel the tape that covers the USB Type-C port bracket. 8.
  • Page 62 Steps 1. Place the system board on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x3) that secure the system board to the palm-rest and keyboard assembly. 3. Connect the speaker cable to the system board. 4. Connect the touchpad cable to the system board. 5.

  • Page 63: Palm-Rest And Keyboard Assembly

    7. Install the memory module. 8. Install the base cover. 9. Follow the procedure in after working inside your computer. Palm-rest and keyboard assembly Removing the palm-rest and keyboard assembly Prerequisites 1. Follow the procedure in before working inside your computer.

  • Page 64: Installing The Palm-Rest And Keyboard Assembly

    Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task Place the palm-rest and keyboard assembly on a flat surface. Next steps 1. Install the speakers. 2.

  • Page 65: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Drivers and downloads...

  • Page 66: Chapter 4: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key...

  • Page 67: One Time Boot Menu

    ● Bring up the one-time boot menu by pressing F12 key The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● Removable Drive (if available) ● STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number.
  • Page 68 Table 4. System setup options—System information menu (continued) Overview Battery State Displays the battery state. Health Displays the battery health. AC Adapter Displays whether an AC adapter is installed. Processor Information Processor Type Displays the processor type. Maximum Clock Speed Displays the maximum processor clock speed.
  • Page 69 Table 5. System setup options—Boot options menu (continued) Boot options Boot Sequence Displays the boot sequence. BIOS Setup Advanced Mode Enables or disables advanced BIOS settings. Default: ON. UEFI Boot Path Security Enables or disables the system to prompt the user to enter the Admin password when booting a UEFI boot path from the F12 boot menu.
  • Page 70 Table 6. System setup options—System Configuration menu (continued) System Configuration Keyboard Backlight Timeout on AC Configures the timeout value for the keyboard when an AC adapter is connected to the computer. The keyboard backlight timeout value is only effect when the backlight is enabled. Default: 10 seconds.
  • Page 71 Table 8. System setup options—Security menu (continued) Security PPI Bypass for Clear Commands Enables or disables the operating system to skip BIOS Physical Presence Interface (PPI) user prompts when issuing the Clear command. Default: OFF. Clear Enables or disables the computer to clear the PTT owner information, and returns the PTT to the default state.
  • Page 72 Table 11. System setup options—Performance menu Performance Intel Hyper-Threading Technology Enables or disables the Intel Hyper-Threading Technology to use processor resources more efficiently. Default: ON. Intel SpeedStep Enables or disables the Intel SpeedStep Technology to dynamically adjust processor voltage and core frequency, decreasing average power consumption and heat production.
  • Page 73 Table 12. System setup options—Power Management menu (continued) Power Management Lid Switch Enables the computer to power up from the off state whenever the lid is opened. Default: ON. Table 13. System setup options—Wireless menu Wireless Wireless Switch Determines which wireless devices can be controlled by the Wireless Switch. For Windows 8 systems, this is controlled by an operating system drive directly.
  • Page 74 Thermal Event Log Displays Thermal events. Default: Keep. Table 18. System setup options—SupportAssist menu SupportAssist Dell Auto operating system Recovery Controls the automatic boot flow for SupportAssist System Resolution Console Threshold and for Dell operating system Recovery tool. System setup...

  • Page 75: System And Setup Password

    Table 18. System setup options—SupportAssist menu (continued) SupportAssist Default: 2. SupportAssist operating system Recovery Enables or disables the boot flow for SupportAssist operating system Recovery tool in the even of certain system errors. Default: ON. System and setup password Table 19. System and setup password Password type Description System password...

  • Page 76: Deleting Or Changing An Existing System Setup Password

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 77: Updating The Bios Using The Usb Drive In Windows

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.
  • Page 78 CAUTION: Do not turn off the computer during the BIOS update process. The computer may not boot if you turn off your computer. Steps 1. From a turn off state, insert the USB drive where you copied the flash into a USB port of the computer. 2.

  • Page 79: Chapter 5: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 80: System Diagnostic Lights

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Table 20. Diagnostic-light LED codes...

  • Page 81: Supportassist Diagnostics

    SupportAssist diagnostics About this task The SupportAssist diagnostics (previously known as ePSA diagnostics) performs a complete check of your hardware. The SupportAssist diagnostics is embedded in the BIOS and is launched by it internally. The SupportAssist diagnostics provides a set of options for particular devices or device groups.

  • Page 82: System Board Built-In Self-Test (M-Bist)

    System board built-in self-test (M-BIST) About this task Steps 1. Press and hold both the M key and the power button to initiate M-BIST. 2. The battery-status light illuminates in amber when there is a failure with the system board. 3.

  • Page 83: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 84: Enabling Intel Optane Memory

    9. Turn on your computer. NOTE: For more information about performing a hard reset, see the knowledge base article 000130881 www.dell.com/support. Enabling Intel Optane memory Steps 1. On the taskbar, click the search box, and then type Intel Rapid Storage Technology.

  • Page 85: Real Time Clock-Rtc Reset

    Real Time Clock—RTC reset The Real Time Clock (RTC) reset function allows you or the service technician to recover the recently launched model Dell Latitude and Precision systems from No POST/No Boot/No Power situations. You can initiate the RTC reset on the system from a power-off state only if it is connected to AC power.

  • Page 86: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 22. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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