Troubleshooting - Motorola Satellite Series Manual

Mobile.book Page 145 Wednesday, September 9, 1998 3:05 PM

Troubleshooting

This section tells you what to do if you experience one of these
problems:
Problem Solution
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You can't make
calls.
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•
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You can't receive
calls.
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Have you included the relevant codes? Press and hold
You can't make the
international calls. and then enter the appropriate country code followed by
the phone number.
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Your phone won't
unlock.
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Check the antenna. Is it fully extended and rotated?
Do you have a clear view of the sky?
Did you enter the number in international format? All
calls made from the Iridium satellite system must be
in international format.
Check the signal strength meter. If the signal is
weak, move to an open space or, if you are in a
building, move closer to a window.
Check the Network Selection settings.\
Check your Operator coverage map.
Is Restricted displayed? Check the Call Barring
setting.
Has a new SIM card been inserted? Check that no
new restrictions have been imposed.
Check to see that your phone is powered on.
Check the antenna. Is it fully extended and rotated?
Do you have a clear view of the sky?
Check the signal strength. If the signal is weak,
move to an open space or, if you are in a building,
move closer to a window.
Check the Call Forwarding and Call Barring settings.
Check the Ringer setting. If it is off, there is no
audible ringer.
º
key to display the international dialing prefix (
Have you inserted a new SIM card? Enter the new
PIN code.
Do you have a replacement phone? Enter the default
phone unlock code —1234.
Have you forgotten the unlock code? Press
change the unlock code (you need your security
code).
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