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Troubleshooting
Symptom
The "Communication error:
Cam.cc" indication is
displayed on the main monitor.
("cc" indicates the camera
number.)
The "Thermal error" indication
is displayed on the main
monitor.
The clock of the recorder may
keep bad time.
[HDD] indicator lights red.
The error indicator blinks red.
"Authentication error" of the
camera is displayed.
The cursor of the mouse is not
displayed.
Inspect the power cord, power plug and connectors periodically.
Symptom
The power cord insulation is damaged.
The power cord, plug and
connectors get hot during use.
The power cord gets hot when bent
or stretched.
(continued)
• Confirm that the camera is connected correctly and firmly.
Check the camera connection.
• If the connection is appropriate, the cable may be broken or the
camera may be out of order. Consult the dealer.
• The ambient operating temperature is +5 °C to +45 °C. The
"Thermal error" is displayed based on the internal thermal informa-
tion of the HDD. If the "Thermal error" indication is displayed, it is
recommended to change the installation environment so that the
ambient temperature is maintained at approx. +25 °C. When the
"Thermal error" indication is displayed frequently, contact your
dealer.
• Check if the fan is malfunctioning.
• Check if the recorder ventilation holes or cooling fan are blocked,
and also check for dust collected around the ventilation holes.
• The clock function of the recorder is accurate within ±30 seconds
per month.
To keep the correct recording, set the time periodically, or enable
the auto time adjustment function on the rear panel terminal, or
configure the system using the NTP function so as to keep the cor-
rect current time.
• The hard disk drive is faulty. Contact your dealer.
• A system error occurred. Contact your dealer.
• With a new detection with Easy Start, "Authentication error" will be
displayed since the registered user name and password of the
camera will be cleared.
In that case, open the "Change registration information" screen on
the [Register cameras] tab under [Basic setup] - [Camera], and
manually re-enter the user name and the password.
• Initialize the camera and retry the camera registration upon referring
to the operating instructions of the camera.
• Is the cable connected correctly?
Some mouse may not be recognizable. Use the mouse supplied
with the recorder.
• The power cord, connector, or power plug is damaged.
This may result in electric shock or a fire.
Unplug the power plug from the AC outlet immediately, and
refer to qualified service personnel.
Cause/solution
Cause/solution
18
Ref. pages
Installation
Guide
−
13
Operating
Instructions
Installation
Guide
–
Installation
Guide
13
Operating
Instructions
–
–
Ref. pages
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