Page 1 ™ PASS ™ OLOR UBBLE RINTER ULTI • S • C C545 CANNER OPIER User's Manual...
Page 2 Disclaimer Canon Computer Systems, Inc. has reviewed this manual thoroughly in order to make it an easy to use guide for your Canon MultiPASS system. All statements, technical information, and recommendations in this guide and in any guides or related documents are believed reliable, but the accuracy and completeness...
Page 3 IDDD (INTERNATIONAL DIRECT DISTANCE DIAL) LINE IF YOU COMMUNICATE OVERSEAS Canon recommends an individual line following industry standards, e.g. the 2500 (Touch Tone) or 500 (Rotary/Pulse Dial) telephones. A dedicated extension off a PBX unit without “Call Waiting” can be used with your MultiPASS.
Page 4: Connection Of The Equipment
Users should contact Canon Authorized Service Facilities for servicing of equipment. Information regarding Authorized Service Facility locations can be obtained by calling the Canon Computer Systems Customer Care Center. (See page 1-9 for details.) Preface...
Page 5: Rights Of The Telephone Company
If such changes or modiﬁcations should be made, you could be required to stop operation of the equipment. MultiPASS C545: Facsimile Transceiver, Model H12159 This device complies with Part 15 of the FCC Rules. Operation is subject to the...
Page 6 Use of shielded cable is required to comply with class B limits in Subpart B of Part 15 of FCC Rules. Do not make any changes or modiﬁcations to the equipment unless otherwise speciﬁed in this manual. If such changes or modiﬁcations should be made, you could be required to stop operation of the equipment.
Page 7: Users In Canada
IDDD (INTERNATIONAL DIRECT DISTANCE DIAL) LINE IF YOU COMMUNICATE OVERSEAS Canon recommends an individual line following industry standards, e.g. the 2500 (Touch Tone) or 500 (Rotary/Pulse Dial) telephones. A dedicated extension off a PBX without “Camp On” signals is also permissable with your MultiPASS.
Page 8 Power Requirements The power outlet should be a three-prong grounded receptacle (Single or Duplex). It should be independent from copiers, heaters, air conditioners or any electric equipment that is thermostatically controlled. The rated value is 120 volts and 15 amperes. The RJ11-C modular jack should be relatively close to the power outlet to facilitate installation.
Page 9 Ringer Equivalence Numbers of all the devices does not exceed 5. The REN of this product is 0.3. CANON CANADA INC. 1-800-263-1121 24 HOURS A DAY, SEVEN DAYS A WEEK...
Page 10: Table Of Contents
BJ Cartridges and BJ Tanks ...1-4 Canon Specialty Papers ...1-6 Using Your Documentation ...1-7 Type Conventions Used in This Manual ...1-8 Getting Help From Canon ...1-9 Servicing the MultiPASS...1-10 Important Safety Instructions ...1-10 Main Components of the MultiPASS...1-14 Front View...1-14 Back View...1-15...
Page 11 Chapter 3: Document Handling ... 3-1 Document Requirements for Faxing, Copying, and Scanning ...3-2 Problem Documents ...3-3 Scanned Image Area ...3-4 Selecting Automatic/Manual Document Feed...3-5 Loading Documents for Automatic Feed ...3-6 Loading Documents for Manual Feed...3-11 Copying Documents ...3-13 Setting the Paper Type for Color Copying ...3-16 Setting the Length of the Bottom Margin for Color Printing...3-17 Chapter 4: Sending Faxes ...
Page 12 Receiving Faxes Automatically: FAX ONLY MODE ...5-5 Receiving With an Answering Machine: ANS.MACHINE MODE...5-5 Receiving Using the Distinctive Ring Pattern Detection Feature: DRPD...5-6 Receiving in Color ...5-8 Receiving While Registering, Copying, or Printing ...5-8 Receiving Faxes in Memory When a Problem Occurs...5-9 Canceling Receiving ...5-11 Chapter 6: Maintenance ...
Page 13 Appendix A: Specifications ...A-1 Printing Speciﬁcations ... A-2 BJ Cartridges... A-5 Facsimile ... A-6 Copier ... A-8 Scanner... A-9 MultiPASS Desktop Manager Software ... A-12 General Speciﬁcations... A-13 Glossary ...G-1 Index... I-1 Contents xiii...
Page 14 Contents...
Page 15: Chapter 1: Introduction
Using the MultiPASS Desktop Manager Software...1-3 Hardware and Software Requirements ...1-4 Supplies and Accessories...1-4 BJ Cartridges and BJ Tanks...1-4 Canon Specialty Papers ...1-5 Using Your Documentation...1-7 Type Conventions Used in This Manual ...1-8 Getting Help From Canon...1-9 Servicing the MultiPASS ...1-10 Important Safety Instructions...1-10...
Page 16: Welcome
Welcome Thank you for purchasing the Canon MultiPASS C545—the multi-talented color printer for your home ofﬁce and the whole family. We are sure that your MultiPASS C545 will provide all you need in one machine: Color Bubble Jet printer, plain paper fax, color copier, and color scanner.
Page 17: Using The Multipass Desktop Manager Software
For more details on using your MultiPASS with the MultiPASS Desktop Manager software, refer to the MultiPASS Desktop Manager Software Guide. This manual is in Adobe® Acrobat® PDF format on your MultiPASS C545 Installer CD. You can open the Software Guide from your CD or from the MultiPASS Desktop Manager folder on your hard disk.
Page 18: Supplies And Accessories
Canon MultiPASS so you can produce the ﬁnest output possible. Canon has an extensive dealer network equipped to offer you supplies as you need them. To ﬁnd a dealer near you, call the Canon Referral Service at 1-800-OK-CANON (1-800-652-2666).
Page 19 Canon has more engineers dedicated to creating quality ink for providing the best results for output on Bubble Jet products than any other organization. Canon does not prohibit the use of third-party inks and the use of third-party inks does not invalidate the product’s limited warranty. However, Canon cannot guarantee the quality or performance of your MultiPASS when you are using inks from other suppliers.
Page 20: Canon Specialty Papers
Canon manufactures numerous specialty papers, including: Glossy Photo Paper Banner Paper Brilliant White Paper High Resolution Paper T-Shirt Transfers Greeting Cards Bubble Jet Paper (water resistant) Transparencies High Gloss Film See Chapter 2, Paper Handling, for details on Canon’s Specialty Papers. Introduction Chapter 1...
Page 21: Using Your Documentation
Your MultiPASS includes the following documentation to help you learn how to use your unit quickly and easily. You can access the online Adobe Acrobat PDF format manuals either from your MultiPASS C545 Installer CD or from the MultiPASS Desktop Manager folder on your hard drive.
Page 22: Type Conventions Used In This Manual
Type Conventions Used in This Manual Please read the list below of symbols, terms, and abbreviations used in this manual, and make sure you know what they mean. A complete glossary of terms is included at the end of this manual. Cautions tell you how to avoid actions that could injure you or damage your MultiPASS.
Page 23: Getting Help From Canon
Or for a charge of $2.50 per minute, to a maximum of $25.00 per call (1-900-246-1200) To ﬁnd out about all Canon products and accessories, to download the latest drivers, and to explore all your technical support options incuding e-mail support, visit the Canon Computer Systems, Inc.
Page 24: Servicing The Multipass
Save your sales receipt for proof of purchase. In the event that your printer needs service, you will need your proof of purchase to obtain warranty service. Be sure to ﬁll out the Registration card and send it in. This will help Canon give you better support service.
Page 25 To avoid spillage in or around the unit, do not eat or drink near the unit. If you spill liquid or if any substance falls into the unit, immediately unplug the unit and call the Canon Customer Care Center. Always unplug the MultiPASS before moving or cleaning it.
Page 26 If you notice anything unusual (smoke, strange odors, noises) around the MultiPASS, unplug the unit immediately and call the Canon Customer Care Center. To avoid paper jams, never unplug the power cord, open the printer cover, or remove paper from the multi-purpose tray while printing.
Page 27 Unplug the MultiPASS from the wall outlet and refer service to qualiﬁed personnel under the following conditions: When the power cord or plug is damaged or frayed. If liquid has spilled into the unit. If the unit has been exposed to rain or water. If the unit does not operate normally when you have followed the instructions in this manual.
Page 28: Main Components Of The Multipass
Main Components of the MultiPASS Before using your MultiPASS, take a few moments to look over the unit and become familiar with its components. Front View AUTOMATIC DOCUMENT FEEDER (ADF) AND PRINTER COVER Holds documents to be scanned. PAPER GUIDE Keeps print media in position.
Page 29: Back View
Back View POWER CORD CONNECTOR Inside View (CARTRIDGE) BUTTON Press this button to move the cartridge holder to its center position for installing or replacing the BJ cartridge or BJ tank. PAPER THICKNESS LEVER Adjust for the type of print media you are using.
Page 30: Operation Panel
Displays messages and prompts during operation, and displays selections, text, numbers, and names when registering information. Receive Mode Button Selects the receive mode. Introduction 1-16 LCD DISPLAY MultiPASS C545 Redial /Pause Coded Dial Color / B&W Receive Mode Resolution Stop...
Page 31 Alarm Light Flashes when an error occurs, or when the MultiPASS is out of paper or ink. One-Touch Speed Dial/Special Function Buttons Dial fax/telephone numbers registered for one-touch speed dialing. Also used to perform special functions. Numeric Buttons Enter numbers when dialing or registering numbers. Also enter letters when registering names.
Page 32: Special Function Buttons
Special Function Buttons Data Registration Button Accesses the different menus for setting speed dialing, user preferences, sending and receiving options, and many other important settings. Buttons Scroll through the settings so you can see other selections in the menus during data registration.
Page 33 Buttons Move the cursor left or right when registering data. Report Button Prints reports containing information registered in the unit and information on transactions. Cleaning Button Prints the nozzle check and performs cleaning operations for the BJ cartridge print head and unit rollers. Clear Button Clears an entire entry when registering information.
Page 34 Introduction Chapter 1 1-20...
Page 35: Chapter 2: Paper Handling
Setting the Paper Thickness Lever...2-6 Loading Paper ...2-9 Guidelines...2-9 Loading Paper in the Multi-Purpose Tray ...2-11 Loading Envelopes ...2-14 Using Canon’s Specialty Papers...2-16 Specialty Paper Guidelines ...2-16 Printing on High Resolution Paper...2-18 Printing on Fabric Sheets ...2-21 Printing on Banner Paper...2-23...
Page 36: Print Media Requirements
Print Media Requirements You can stack the following media in the multi-purpose tray. Type Plain paper 20 lb. (75 g/m2) paper Envelopes Glossy photo paper Banner paper Brilliant White Paper Letter High resolution paper T-shirt Transfers Greeting Cards Bubble Jet paper Transparencies High gloss ﬁlm For speciﬁcations on the printable area of papers and envelopes, see Appendix A,...
Page 37: Selecting Print Media
However, Canon cannot guarantee consistent performance on envelope sizes other than U.S. Commercial No. 10 or European DL. Glossy Photo Paper Canon Glossy Photo Paper is a high gloss, thick paper that produces the look and feel of a photograph. Chapter 2...
Page 38 The connected sheets are divided by a perforation. You can print from two to six sheets at one time. Canon’s Banner Paper is specially designed for use with Bubble Jet printers and to produce bright and vivid color images.
Page 39 BC-21e Color BJ Cartridge and is recommended when printing at 720 360 dpi. Assorted Paper Starter Kit If you would like to try some of the papers described above, look for Canon’s Starter Kit. It contains an assortment of ﬁve paper types. Chapter 2...
Page 40: Print Media Guidelines
Print Media Guidelines Follow these guidelines when selecting or loading print media: Attempting to print on damp, curled, wrinkled, or torn print media can cause jams and poor print quality. Use cut-sheet paper only. You cannot use multipart paper. When using graph paper, the lines may not match because the 1/6-inch (4 mm) line spacing of the printer is slightly less than that of graph paper.
Page 41 Set the paper thickness lever as follows: Open the document tray. If the printer cover does not open easily, slide the document guides outward and then open the printer cover. Open the printer cover by grasping the document guides and lifting. Chapter 2 DO NOT TOUCH THE ROUND SHAFT...
Page 42 Press the cartridge button The cartridge holder moves to the center of the unit. Do not try to manually move or stop the cartridge holder as this may damage the MultiPASS. Set the paper thickness lever. Set to the left ( m ) for paper and most other print media. Set to the right (A) for envelopes.
Page 43: Loading Paper
Do not try to manually move or stop the cartridge holder as this may damage the MultiPASS. Close the printer cover. Close the document tray. Loading Paper You can stack paper in the multi-purpose tray to feed it automatically into the MultiPASS.
Page 44 NO GAP HERE NO GAP HERE PAPER LIMIT MARK Do not leave paper stacked in the multi-purpose tray for long periods of time; longer sheets of paper may become bent or curled over time. This may cause the paper to misfeed or jam. Depending on the density of your printed pages, the ink may need time to dry.
Page 45: Loading Paper In The Multi-Purpose Tray
Store paper and other media on a ﬂat surface, and leave it in its wrapper until you are ready to use it. Store unused paper from opened packs in the original packing in a cool, dry location. Store paper at 64.4°–75.2°F (18°–24°C), 40%–60% relative humidity. Loading Paper in the Multi-Purpose Tray Make sure the paper thickness lever is set to the left m (see page 2-6).
Page 46 Move the paper guide to the left to match the size of your paper. Prepare a stack of paper by fanning the edge that will feed into the unit ﬁrst, and then tapping the stack on a ﬂat surface to even its edges. Paper Handling 2-12 Chapter 2...
Page 47 Insert the stack into the multi-purpose tray until it stops, so that the right edge of the stack is aligned with the right side of the multi-purpose tray. The multi-purpose tray holds up to 100 sheets of plain paper — 20 lb. (75 g/m2) paper.
Page 48: Loading Envelopes
Loading Envelopes You can stack up to 10 envelopes in the multi-purpose tray to feed them automatically into the MultiPASS. Make sure the paper thickness lever is set to the right A (page 2-6). To avoid paper jams, smearing, and other problems, never open the printer cover to set the paper thickness lever while the MultiPASS is printing.
Page 49 Remove any curling from the envelopes by holding the edge of the envelopes diagonally and bending them gently. Make sure the ﬂaps of the envelopes are ﬂat and not curled. FLAP Insert the stack of envelopes into the multi-purpose tray until it stops, so that the right edge of the stack is aligned with the right side of the multi-purpose tray.
Page 50: Using Canon's Specialty Papers
Specialty Paper Guidelines Be sure to read any instructions that come with your Canon specialty paper. These instructions provide important information regarding how to achieve the highest print quality with these papers.
Page 51: Printing On High Resolution Paper
When loading transparencies, insert one sheet of plain paper as the last sheet in the stack. Do not leave ﬁlm in the multi-purpose tray for long periods of time. Dust and dirt may accumulate on the ﬁlm resulting in spotty printing. To avoid smudging caused by ﬁngerprints, use a pair of thin cloth gloves while loading and handling ﬁlm.
Page 52: Printing On High Resolution Paper
Using the Cleaning Sheet Canon’s High Resolution Paper is designed for high quality printing. This paper is specially coated to produce delicate color output. After using a package of High Resolution Paper (200 sheets) you need to use the cleaning sheet, provided with the paper, to remove paper dust from the unit’s...
Page 53 To avoid paper jams, smearing, and other problems, never open the printer cover to set the paper thickness lever while the MultiPASS is printing. Remove the covers from the two pieces of tape on the cleaning sheet. With the sticky side out (toward you) and down (going into the multi-purpose tray), insert the sheet into the multi-purpose tray until it stops, so that the right edge of the sheet is aligned with the right side of the multi-purpose tray.
Page 54 Open the document tray. Function Press Function Press Cleaning Cleaning Paper Handling 2-20 NOZZLE CHECK Chapter 2...
Page 55: Printing On Banner Paper
Banner paper is a continuous sheet of paper with perforations at equal distances along its length, where it can be cut to the length required. For best results, use Canon’s Banner Paper. To set up a print job on banner paper, you must decide on the number of sheets you need.
Page 56 Place the MultiPASS near the edge of a table so that the paper can ﬂow over the edge as it exits the unit. Make sure the paper rest is extended. Make sure the paper thickness lever is set to the left m (see page 2-6). To avoid paper jams, smearing, and other problems, never open the printer cover to set the paper thickness lever while the MultiPASS is printing.
Page 57 Raise both paper output guides to a vertical position. Cut the banner paper along one of the perforations to the length required. Your banner can be up to six sheets (66 inches/1676 mm) long. Place the banner paper behind the unit on a ﬂat surface. Gently fold along the perforations between the ﬁrst and second sheets.
Page 58 Insert the ﬁrst sheet into the multi-purpose tray until it stops, so that the right edge of the sheet is aligned with the right side of the multi-purpose tray. Make sure the sheets behind the unit are aligned with the multi-purpose tray.
Page 59 Slide the paper guide against the left edge of the sheet, leaving a 0.04 inch (1 mm) gap between the paper guide and the edge of the sheet. Make sure the sheet is under the tabs on the multi-purpose tray. Your MultiPASS is now ready to print.
Page 60 Paper Handling Chapter 2 2-26...
Page 61: Chapter 3: Document Handling
This chapter gives details on the requirements for documents you can feed into your MultiPASS. Whether you are faxing, copying, or scanning a document, read this chapter carefully for information on the types of documents you can feed, and instructions on loading documents for your speciﬁc needs. This chapter also describes how to use your MultiPASS to make copies.
Page 62: Document Requirements For Faxing, Copying, And Scanning
Document Requirements for Faxing, Copying, and Scanning The documents you feed into the Automatic Document Feeder (ADF) for faxing, copying, and scanning must meet the following requirements. When the document feed lever is set for automatic document feed Size: (W x L) Quantity: Thickness: Weight:...
Page 63: Problem Documents
Problem Documents To prevent paper jams in the ADF, do not use any of the following in the MultiPASS: WRINKLED OR CREASED PAPER CARBON PAPER OR CARBON-BACKED PAPER Remove all staples, paper clips, or any other fasteners before loading the document into the ADF.
Page 64: Scanned Image Area
Scanned Image Area The shaded area in the illustration below is outside the scanning area of the MultiPASS. Make sure your document’s text and graphics do not extend into these margins. Document Handling Letter/Legal 8.42" (214 mm) MAX. 0.18" MAX. 0.18" (MAX.
Page 65: Selecting Automatic/Manual Document Feed
Selecting Automatic/Manual Document Feed With the MultiPASS, you can select whether you want to scan documents automatically or manually. Automatic document feed is used when scanning multipage documents on normal paper. Use manual document feed to scan one sheet at a time of the following types of documents: Thick paper Thin paper...
Page 66: Loading Documents For Automatic Feed
Loading Documents for Automatic Feed Open the document tray. Make sure the document feed lever is set to automatic document feed. Document Handling Chapter 3...
Page 67 If the document has multiple pages, tap it on a ﬂat surface to even the stack’s edges. Adjust the document guides to the width of the document. Chapter 3 Document Handling...
Page 68 Gently insert the document, facedown (top of the document toward you), into the ADF until you hear a beep. The document is now ready for scanning. The MultiPASS automatically feeds the pages one by one from the bottom of the stack. Wait until all pages of your document have been scanned completely before starting a new job Document Handling...
Page 69: Trouble With Multipage Documents
Trouble With Multipage Documents If you have trouble feeding a multipage document, do the following: Remove the stack and tap it on a ﬂat surface to even the edges. “Slant” the stack so that its front edge is bevelled as shown below, then insert the stack into the ADF.
Page 70: Adding Pages To The Document
Adding Pages to the Document The MultiPASS Automatic Document Feeder (ADF) can hold up to 20 letter, 20 A4, or 10 legal-size pages at a time when the document feed lever is set to automatic document feed. If your document has more pages than this, you can add pages while the MultiPASS is scanning.
Page 71: Loading Documents For Manual Feed
Loading Documents for Manual Feed Open the document tray. Make sure the document feed lever is set to manual document feed. Chapter 3 Document Handling 3-11...
Page 72 Adjust the document guides to the width of the document. Gently insert the document, facedown (top of the document toward you), into the ADF until you hear a beep. The document is now ready for scanning. Wait until your document has been scanned completely before starting a new job. When you have ﬁnished scanning your document, be sure to slide the document guides outward.
Page 73: Copying Documents
Copying Documents One of the convenient features of your MultiPASS is its ability to make up to 99 high-quality black & white copies. It can also make one color copy of a document at a time. Be sure to adjust the document feed lever before loading your document. (See page 3-5.) Open the document tray.
Page 74 To change the copying resolution for color copying, make sure the Color / B&W Color/B&W appears. Resolution -or- To change the copying resolution for black & white copying, make sure the Color / B&W Color/B&W appears. Resolution When copying in color: Use COLOR DRAFT resolution for 360 x 360 dpi.
Page 75 If you want to reduce the size of the copies, press Function to select the reduction percentage you want. You can select 70%, 80%, 90%, or 100%. If you want to make multiple copies, use the numeric buttons to enter the number of copies.
Page 76: Setting The Paper Type For Color Copying
Setting the Paper Type for Color Copying For best results when copying in color, adjust the MultiPASS for the type of paper you are using. The default paper type setting is PLAIN PAPER. Follow the procedure below: Function Press Function Press Data Registration Data Registration...
Page 77: Setting The Length Of The Bottom Margin For Color Printing
to select the paper type setting you want for color copying. You can select from the following settings: PLAIN PAPER HIGH RES. PAPER (High resolution paper) Press to register your setting. Stop Press to return to standby mode. Stop Setting the Length of the Bottom Margin for Color Printing You can adjust the length of the bottom margin for color copying, color printing, and color reception.
Page 78 to select PRINTER SETTINGS. Press to select BOTTOM MARGIN. Press The current setting is displayed. printing, and color reception. You can select from the following settings: NORMAL The bottom margin is longer than the bottom margin of a black & white printed page (0.83 inches/21 mm).
Page 79: Chapter 4: Sending Faxes
This chapter describes how to use your MultiPASS to send faxes and how to use the special dialing features. If you are using the MultiPASS Fax Setup Utility software, you can set up and control all the fax sending and speed dialing features through the Fax Setup Utility.
Page 80: Preparing To Send A Fax
Adjusting the Quality of Your Faxes Canon’s Ultra High Quality (UHQ™) imaging technology enables you to send documents that are very close to the quality of the original. The MultiPASS allows you to send a document in color or black &...
Page 81: Setting The Scanning Resolution
Setting the Scanning Resolution Resolution is a measure of the ﬁneness or clarity of a printout and is usually expressed in horizontal and vertical dots per inch (dpi). Low resolutions may cause text and graphics to have a jagged appearance, while higher resolutions provide smoother curves and lines, crisp text and graphics, and a better match to traditional typeface designs.
Page 82 After about 10 seconds, the LCD display returns to standby mode. Setting the resolution for color sending Press the Color / B&W Press Resolution Resolution The current color resolution setting is displayed. Press Resolution Resolution You can select from the following: After about 10 seconds, the LCD display returns to standby mode.
Page 83: Dialing Methods
Setting the Scanning Contrast Contrast is the difference in brightness between the lightest and darkest parts of a printed document. You can adjust the contrast the MultiPASS uses to send faxes. Adjust the contrast according to how light or dark your document is. You can set the scanning contrast from the MultiPASS Fax Setup Utility.
Page 84: Sending Methods
Sending Methods This section describes the methods and advantages of the two main sending methods. Memory sending Allows you to send a document easily and quickly. Manual sending Allows you to talk to the other party before you send the document. Memory Sending Memory sending is a quick and easy way to send a document.
Page 85 If you are sending in color to a fax machine with color capability, press Color/B&W If necessary, you can adjust the resolution and contrast (see page 4-3 and page 4-5). You may not be able to use memory sending if the percentage shown in the MEMORY USED display is close to 100%.
Page 86: Manual Sending
Manual Sending Manual sending allows you to talk to the other party before you send the document. This method is useful if the other party must manually set their fax machine to receive before they can receive a fax. To use this mode, you need to connect a telephone to your MultiPASS. Open the document tray.
Page 87 Dial the other party’s telephone/fax number. Use one of the dialing methods described earlier in this chapter. If you make a mistake during dialing, press handset and start again from step 3. When you hear the other party answer the call, pick up the handset and you can talk.
Page 88: Canceling Sending
Canceling Sending Follow this procedure if you want to stop sending a document before transmission is completed: Stop Press Stop For manual sending, the transmission is canceled. For memory sending, the MultiPASS asks you to conﬁrm that you want to cancel.
Page 89: Removing The Document From The Automatic Document Feeder (Adf)
Removing the Document From the Automatic Document Feeder (ADF) Do not try to pull the document out without opening the operation panel, or you might tear or smudge the document. Open the operation panel by gently pulling it toward you. Remove the document by pulling it out from the top or bottom.
Page 90 When you are ﬁnished, close the operation panel by pressing it down from the center. Be sure to close the operation panel until it locks into place. Otherwise the unit will not function properly. Sending Faxes 4-12 Chapter 4...
Page 91: Redialing When The Line Is Busy
Redialing When the Line Is Busy There are two methods of redialing: manual redialing and automatic redialing. Manual Redialing Press the Redial/Pause buttons. (This also starts redialing regardless of whether automatic redialing is enabled.) Canceling Manual Redialing To cancel manual redialing, press the Automatic Redialing When you are using memory sending and the other party’s line is busy, the unit waits a speciﬁed time and then dials the same number again.
Page 92: Canceling Automatic Redialing
When it begins redialing, the LCD display shows details on the transmission. If the receiving fax machine is still busy on the last attempt, the LCD display shows BUSY/NO SIGNAL, the transaction number (TX/RX NO.), and prints the Error TX report (if set to print one). If this happens, try sending again later.
Page 93: Sequential Broadcasting
You control error reports through the MultiPASS Fax Setup Utility or the operation panel. If you are using the MultiPASS Fax Setup Utility see the online MultiPASS Desktop Manager Software Guide. If you are using the operation panel, see the online Standalone Fax Manual. If you want to cancel a transmission while the unit is waiting to redial, refer to Deleting a Document From Memory (see page 4-23).
Page 94: Transmitting The Document
Transmitting the Document Open the document tray. Prepare the document and load it, facedown, in the Automatic Document Feeder (ADF). The LCD display shows the following: If you are sending in color to a fax machine with color capability, press Color/B&W If necessary, you can adjust the resolution and contrast (see page 4-3 and page 4-5).
Page 95 Regular dialing Use the numeric buttons to enter the fax number, then press number to the broadcast list. You can only enter one fax number this way. OPER SYMBOLS Tone If you enter the wrong destination, press again, and enter the correct destination. Function You must dial the second number within ﬁve seconds of dialing the ﬁrst number.
Page 96 If a number is busy, the unit will continue sending to the other destinations and then redial the number that was busy. If the MultiPASS memory becomes full while scanning your document, MEMORY FULL appears in the LCD display. If this happens, remove the remainder of the document from the ADF (you may need to open the operation panel to do so), then divide the document into several sections and send each section individually.
Page 97: Documents Stored In Memory
0049 B’CAST Chapter 4 CANON ****************************** DOC. MEMORY LIST ****************************** MODE CONNECTION TEL/ID [A 01] Canon TOKYO COL [ 04] Canon ITALIA 01] Canon CANADA [A 02] Canon FRANCE 03] Canon GROUP 2 PGS. SET TIME 12/27 23:24 12/27 23:24...
Page 98: Printing A Document In Memory
BJ Cartridge BC-20 Black BJ Cartridge BC-22e Photo BJ Cartridge You cannot print a document using the MultiPASS C545 printer driver if a Photo BJ Cartridge is installed. You must use the operation panel as described in this section. Function Press...
Page 99 to select the transaction number (TX/RX NO.) of the document you want to print. TX/RX NO. The marks before the transaction number (TX/RX NO.) have the following meanings: (No mark): The document is in black & white. & If you are unsure of the transaction number (TX/RX NO.) of the document you want to print, you can print the list of documents stored in memory (see page 4-19).
Page 100 If you are printing a color document and have the BC-20 Black BJ Cartridge installed, the following messages alternate in the LCD display: Press to print the document in black & white with the BC-20 Black BJ Cartridge. -or- Press to cancel printing.
Page 101: Deleting A Document From Memory
Deleting a Document From Memory Follow this procedure to delete a document from memory: Function Press Function Press Memory Reference Memory Reference DOC. MEMORY LIST to select DELETE DOCUMENT. DELETE DOCUMENT Press TX/RX NO. to select the transaction number (TX/RX NO.) of the document you want to delete.
Page 102 Press The MultiPASS asks you to conﬁrm that you want to delete the document. Press to delete the document. If you change your mind and want to keep the document in memory, Tone press The MultiPASS deletes the document. To continue deleting other documents in memory, repeat the procedure from step 5.
Page 103: Special Dialing
Special Dialing This section explains special dialing features, such as dialing through a switchboard and dialing international numbers. Dialing Through a Switchboard A PBX (Private Branch Exchange) is an on-site telephone switchboard. If your unit is connected through a PBX or other telephone switching system, you have to dial the outside line access number ﬁrst, and then dial the number of the party you are calling.
Page 104 Use the numeric buttons to dial the international access code. OPER SYMBOLS If you make a mistake during dialing, press Tone For details on the international access code, contact your local telephone company. Use the numeric buttons to dial the country code, the area code, and the fax/ telephone number of the other party.
Page 105: Switching Temporarily To Tone Dialing
Switching Temporarily to Tone Dialing Many information services for banks, airline reservations, hotel reservations, etc., require tone dialing for their services. If your unit is connected to a rotary pulse line, follow this procedure to set the unit temporarily for tone dialing: Hook Press Hook...
Page 106 When you have ﬁnished, press to disconnect the call. Hook Hook If you used the handset, hang up the handset to disconnect the call. Tone dialing is canceled when you disconnect the call. Sending Faxes Chapter 4 4-28...
Page 107: Chapter 5: Receiving Faxes
This chapter describes the different methods for receiving faxes. You will also ﬁnd instructions on setting the MultiPASS to receive color faxes. Different Ways to Receive a Fax...5-2 Receiving Both Faxes and Telephone Calls Automatically: Fax/Tel Mode...5-4 Receiving Faxes Manually: MANUAL MODE ...5-5 Receiving Faxes Automatically: FAX ONLY MODE ...5-5 Receiving With an Answering Machine: ANS.MACHINE MODE ...5-5 Receiving Using the Distinctive Ring Pattern Detection...
Page 108: Different Ways To Receive A Fax
Different Ways to Receive a Fax The MultiPASS provides you with several modes for receiving faxes. Read this section to determine which mode best suits your requirements, by considering how you want to use the MultiPASS. You can change the Receive Mode and the Receive Fax options through the MultiPASS Fax Setup Utility or through the operation panel.
Page 109 DRPD Use this mode if you have subscribed to a Distinctive Ring Pattern Detection (DRPD) service offered by some telephone companies. By subscribing to such a service, you can have several fax and telephone numbers for your MultiPASS using only one telephone line. Once you have decided which mode you want, set the mode either through the Fax Setup Utility (see the online MultiPASS Desktop Manager Software Guide) or through the operation panel (see the online Standalone Fax Manual).
Page 110: Receiving Both Faxes And Telephone Calls Automatically: Fax/Tel Mode
Receiving Both Faxes and Telephone Calls Automatically: Fax/Tel Mode Set this mode if you want your MultiPASS to automatically switch between voice and fax calls. For this mode, you need to have a telephone connected to your unit. What Happens When Fax/Tel Mode is Selected Type of call Telephone Telephone charges...
Page 111: Receiving Faxes Manually: Manual Mode
Receiving Faxes Manually: MANUAL MODE In MANUAL MODE, if you connect a telephone to your unit, you can use the telephone to receive normal telephone calls and also to activate your MultiPASS to start receiving a document. If you place the extension phone away from the MultiPASS (on your desk, for example) and activate receiving from this phone, this is called remote receiving.
Page 112: Receiving Using The Distinctive Ring Pattern Detection Feature: Drpd
Receiving Using the Distinctive Ring Pattern Detection Feature: DRPD Some telephone companies offer a Distinctive Ring Pattern (DRP) service whereby they assign two or more telephone numbers with distinctive ring patterns to a single telephone line. If your phone company offers such a service, you can have both a fax number(s) and a telephone number(s) for your MultiPASS using only one telephone line.
Page 113: How Drpd Responds To Calls
How DRPD Responds to Calls When there is an incoming call, the MultiPASS checks the incoming ring pattern and determines the type of pattern being received. The MultiPASS may require up to 10 seconds to determine the pattern type. During this time, any telephone device connected to the MultiPASS reacts according to how you registered the setting.
Page 114: Receiving In Color
Receiving in Color Your MultiPASS has been factory-set to receive faxes in color from fax machines with color capability. When receiving a fax, your MultiPASS detects if the incoming fax is a color or black & white transaction, and prints the fax accordingly. For automatic printing of received color faxes, you need to have the BC-21e Color BJ Cartridge installed in your unit.
Page 115: Receiving Faxes In Memory When A Problem Occurs
Receiving Faxes in Memory When a Problem Occurs If the MultiPASS encounters a problem when it is receiving a fax, the unit will automatically store the unprinted pages of the fax in memory, and the LCD display will show REC’D IN MEMORY as well as one or several of the following messages: Unit has run out of paper The MultiPASS has run out of paper while printing.
Page 116 BJ cartridge has run out of ink The BJ cartridge installed in the MultiPASS has run out of ink while printing. Change the BJ cartridge (see page 6-16). The unit automatically prints the pages stored in memory. BJ cartridge not installed There is no BJ cartridge installed in the MultiPASS.
Page 117: Canceling Receiving
The MultiPASS memory can store up to approximately 42 pages (based on ITU-T/CCITT No. 1 Chart, standard mode). You can set the MultiPASS not to store faxes in memory if a problem occurs during reception. You can only do this through the operation panel. For more information about setting the MultiPASS to store faxes in memory, see page 5-24 in the online Standalone Fax Manual.
Page 118 Receiving Faxes Chapter 5 5-12...
Page 119: Chapter 6 Maintenance
Your MultiPASS requires no maintenance other than periodic cleaning, and replacement of BJ cartridges or BJ tanks. MultiPASS Guidelines...6-2 Periodic Cleaning...6-3 Cleaning the Outside of the MultiPASS...6-4 Cleaning the Interior of the MultiPASS...6-4 BJ Cartridges and BJ Tanks...6-10 Maintenance...6-11 Using Ink ...6-12 Testing and Cleaning the BJ Cartridge Print Head ...6-13 When to Replace the BJ Cartridge ...6-15 Replacing the BJ Cartridge ...6-16...
Page 120: Multipass Guidelines
MultiPASS Guidelines Follow these guidelines to avoid damage to your MultiPASS and harm to you or others: Place the MultiPASS on a stable surface. Do not use an angled stand. Avoid setting the unit in direct sunlight. Do not install the MultiPASS near devices that contain magnets or generate magnetic ﬁelds, such as speakers.
Page 121: Periodic Cleaning
Always lift the MultiPASS as shown below. Never lift it by its multi-purpose tray, document support, or document tray. Periodic Cleaning Your MultiPASS requires little periodic maintenance. Follow these guidelines to keep your MultiPASS in good operating condition: Before you clean the MultiPASS, be sure to print any faxes stored in memory. Do not use tissue paper, paper towels, or similar materials for cleaning;...
Page 122: Cleaning The Outside Of The Multipass
Cleaning the Outside of the MultiPASS Clean the outer casing of the unit as follows: Disconnect the power cord from the MultiPASS. Wipe the exterior of the unit with a clean, soft, lint-free cloth moistened with water or diluted dishwashing detergent solution. Plug the power cord back in.
Page 123 Open the printer cover by grasping the document guides and lifting. If the printer cover does not open easily, slide the document guides outward and then open the printer cover. DOCUMENT GUIDE Never use volatile liquids such as thinners, benzene, acetone, or any other chemical cleaner to clean the exterior or interior of the MultiPASS, as they can damage its components.
Page 124: Cleaning The Scanner Components
Use a clean, soft, dry, lint-free cloth to remove any ink or paper debris from the unit’s interior, especially around the platen. Be careful not to touch the BJ cartridge. Check the small black rollers. If they are dirty, clean them with a soft, dry toothbrush.
Page 125 Open the operation panel by gently pulling it toward you. Clean the components as described below. Separation roller Use a soft, dry, clean cloth to wipe the roller. White sheet and scanning glass Use a clean, soft, lint-free cloth moistened with water to clean the the white sheet and scanning glass, then wipe them with a soft, dry, lint-free cloth.
Page 126 If the scanning components are dirty, the documents you send or print will also be dirty. Be sure to use a soft cloth to avoid scratching the components. Never use volatile liquids such as thinners, benzene, acetone, or any other chemical cleaner to clean the exterior or interior of the MultiPASS, as they can damage its components.
Page 127: Cleaning The Rollers
When you are ﬁnished, close the operation panel by pressing it down from the center as shown. Be sure to close the operation panel until it locks into place, or the unit will not function properly. Close the document tray. Plug the unit back in.
Page 128: Bj Cartridges And Bj Tanks
BJ Cartridges and BJ Tanks Canon offers several BJ cartridges and BJ tanks for use in the MultiPASS. We recommend using the BC-21e Color BJ Cartridge or the optional BC-20 Black BJ Cartridge for tasks such as printing received faxes, copying, and printing reports.
Page 129: Maintenance
Maintenance The most important thing you can do to extend the life of your MultiPASS and to ensure optimum print quality is to take care of the BJ cartridges. Spilled ink can stain any surface. Open BJ cartridges and BJ tanks carefully, and follow the guidelines here to protect against spilled ink.
Page 130: Using Ink
Using Ink Canon has more engineers dedicated to creating quality ink for providing the best results for output on Bubble Jet printers than any other organization. Canon does not prohibit the use of third-party inks and the use of third-party inks does not invalidate the product’s limited warranty.
Page 131: Testing And Cleaning The Bj Cartridge Print Head
Testing and Cleaning the BJ Cartridge Print Head The print head in the BJ cartridge contains nozzles through which ink is propelled onto the paper. To maintain the best possible print quality, these nozzles need to be cleaned from time to time. Your MultiPASS is equipped with a print head cleaning function that does this.
Page 132: Cleaning The Bj Cartridge Print Head
Cleaning the BJ Cartridge Print Head If your printouts become faint or streaked, or if their quality otherwise decreases, clean the print head. To maintain the best possible print quality, you need to clean the BJ cartridge print head from time to time. Cleaning the print head consumes a small amount of ink.
Page 133: When To Replace The Bj Cartridge
When to Replace the BJ Cartridge How frequently you need to replace your BJ cartridge or one of its BJ tanks depends on how you use your MultiPASS. If you print a good deal of graphics, halftones, or grayscales, you will need to replace the BJ cartridge more often than if you print mainly text.
Page 134: Replacing The Bj Cartridge
For optimum printing results, Canon recommends that you use the Canon BC-21e Color BJ Cartridge or the optional Canon BC-20 Black Cartridge with your MultiPASS. When replacing BJ tanks in the BC-21e Color BJ Cartridge, Canon recommends that you use the Canon BCI-21 Color and BCI-21 Black BJ Tanks.
Page 135 Do not touch the round shaft, guide rail, or ribbon cable. Touching these parts may adversely affect operation of the unit and /or cause print quality deterioration. Press the cartridge button The cartridge holder moves to the center of the unit. Do not try to manually move or stop the cartridge holder as this may damage the MultiPASS.
Page 136 Raise the blue cartridge lock lever (on the cartridge holder) by gently pulling up on it. Hold the BJ cartridge by its sides only. Do not touch the print head, the sharp edges around the print head, the silver plate on the bottom of the BJ cartridge, or the silver metal or circuit area on its side.
Page 137 Peel the cover off the new BJ cartridge’s protective packaging, and remove the BJ cartridge. Hold the BJ cartridge by its sides only. Do not touch the print head, the sharp edges around the print head, the silver plate on the bottom of the BJ cartridge, or the silver metal or circuit area on its side.
Page 138 Spilled ink can stain any surface; protect yourself and your work area. Discard the cap and tape immediately. Never attempt to reattach the cap or tape to the print head, or you can adversely affect the ink ﬂow or quality of the ink color.
Page 139 11. Press the cartridge button The cartridge holder moves to its home position on the right side of the unit and begins cleaning the print head. This process takes about 55 seconds. Do not try to manually move or stop the cartridge holder as this may damage the MultiPASS.
Page 140: Replacing A Bj Tank In The Bc-21E Color Bj Cartridge
Replacing a BJ Tank in the BC-21e Color BJ Cartridge The LCD display will indicate which BJ tank in the BC-21e Color BJ Cartridge needs replacing. Message BLACK INK EMPTY COLOR INK EMPTY Leave the BC-21e Color BJ Cartridge in the MultiPASS when replacing a BJ tank. Make sure the MultiPASS is plugged in.
Page 141 Open the printer cover by grasping the document guides and lifting. DOCUMENT GUIDE Do not touch the round shaft, guide rail, or ribbon cable. Touching these parts may adversely affect operation of the unit and /or cause print quality deterioration. Chapter 6 DOCUMENT GUIDE DO NOT TOUCH THE...
Page 142 Press the cartridge button The cartridge holder moves to the center of the unit. Do not try to manually move or stop the cartridge holder as this may damage the MultiPASS. The MultiPASS includes an automatic protection feature that helps keep it from overheating.
Page 143 Remove the empty BJ tank by grasping the tab on the top of the empty BJ tank and pulling forward to release it. Then lift out the BJ tank from the BJ cartridge. Dispose of the BJ tank properly. You may want to place it in a plastic bag to keep any residual ink from spilling.
Page 144 Be careful not to touch the bottom of the BJ tank, as you may get ink on your hands. DO NOT TOUCH Slide the new BJ tank into the empty slot. Press ﬁrmly on the tab on top of the new BJ tank, in the direction shown below, until the tank snaps into place.
Page 145 10. If you need to replace the other tank, repeat steps 5 to 9. 11. Press the cartridge button The cartridge holder moves to its home position on the right side of the unit and begins cleaning the print head. This process takes about 55 seconds.
Page 146: Storing A Bj Cartridge
Storing a BJ Cartridge Once a BJ cartridge is unwrapped, its print head must be kept from drying out, or it can clog and fail to work properly. A BJ cartridge installed in the MultiPASS is protected from drying out by automatically moving to the home position on the right side of the unit and capping itself.
Page 147 Insert the BJ cartridge in its container with the BJ cartridge’s label facing forward, and the print head down. C o lo r S lo In k C a rt ri d g e B C l- C o lo M ad e in Ja pa...
Page 148: Transporting The Multipass
Transporting the MultiPASS Whenever you plan to transport the MultiPASS, you need to prepare it so it will not be damaged during the move. DO NOT remove the BJ cartridge from the unit. Make sure the cartridge holder is in its home position on the right side of the unit.
Page 149: Chapter 7 Troubleshooting
If your MultiPASS is not operating properly, use the information and suggestions in this chapter to try and resolve the problem. If You Cannot Solve the Problem ...7-2 Clearing Jams ...7-3 Jams in the Automatic Document Feeder (ADF)...7-3 Jams in the Multi-Purpose Tray ...7-5 LCD Messages ...7-6 Printing Problems ...7-15 Print Quality Problems...7-19...
Page 150: If You Cannot Solve The Problem
See the limited warranty card for details. If the MultiPASS makes strange noises, emits smoke or strange smells, unplug it immediately and call the Canon Customer Care Center (see page 1-9). Do not attempt to disassemble or repair the unit yourself.
Page 151: Clearing Jams
Place of purchase Nature of problem Steps you have taken to solve the problem and the results Clearing Jams On occasion, the document feeding into the Automatic Document Feeder (ADF) or the paper in its multi-purpose tray may misfeed or jam. If this happens, you can usually ﬁx the problem using one of the following procedures.
Page 152 If a multipage document is loaded, remove the entire document from the ADF. If the paper does not pull out easily, do not force it. Call the Canon Customer Care Center (see page 1-9). When you are ﬁnished, close the operation panel by pressing it down from the center.
Page 153: Jams In The Multi-Purpose Tray
Jams in the Multi-Purpose Tray Use this procedure if the paper jams or misfeeds in the multi-purpose tray. If this happens, the message CLEAR PAPER JAM appears in the display. Close the document tray if necessary. Gently pull any paper out of the unit as shown. Remove the paper stack from the multi-purpose tray and reload it.
Page 154: Lcd Messages
LCD Messages The following messages are displayed in the LCD display when the MultiPASS is performing a function or encounters an error. The error code appears in the Activity Report. Message Error Code AUTO REDIAL BLACK INK EMPTY BUSY/NO SIGNAL Troubleshooting Cause —...
Page 155 Message Error Code BUSY/NO SIGNAL (Continued) — CALLING — CARTRIDGE JAMMED Chapter 7 Cause The other party is not Contact the other party and using a G3 fax machine. ask them to send or receive the document using a G3 fax machine.
Page 156 Message Error Code CHANGE CARTRIDGE CHECK DOCUMENT CHECK PAPER SIZE CHECK PRINTER Troubleshooting Cause #052 The BJ cartridge is empty or its ink may have dried out. #001 The document is jammed in the ADF. The document feed lever is set to manual document feed (m) for a multipage document.
Page 157 Message Error Code CHECK PRINTER (Continued) — CLEAR PAPER JAM — COLOR INK EMPTY — CONVERT CLR>B&W Chapter 7 Cause The BJ cartridge may Press the be defective. Reinstall the BJ cartridge and try your operation again. In either case, if the error does not clear, try unplugging the unit.
Page 158 Message Error Code DIALING DOC. TOO LONG DOCUMENT READY ECM RX ECM TX Troubleshooting 7-10 Cause — The unit is dialing the receiving fax machine. #003 It took more than 32 minutes to send or copy a document. It took more than 32 minutes to receive a document.
Page 159 Message Error Code — HANG UP PHONE — INSTALL BC-21e — INSTALL BC21e/20 Chapter 7 Cause The handset of the Place the handset properly telephone or extension in its cradle. phone is off hook. You tried to make color Remove the BC-20 Black BJ copies with a BC-20 Cartridge and install the Black BJ Cartridge...
Page 160 Message Error Code INSTALL BC21e/20 (Continued) LINE IN USE LOAD PAPER MEMORY FULL MEMORY FULL PLEASE WAIT (two messages toggle) Troubleshooting 7-12 Cause You tried to print a received black & white fax, print a report, or print a black & white document in memory with a BC-22e Photo BJ Cartridge installed.
Page 161 Message Error Code — MEMORY USED nn% #005 NO ANSWER #012 NO RX PAPER #022 NO TEL # #025 NOT AVAILABLE — PHOTO INK IN USE — PLEASE WAIT — PRINT W/BC-22e? Chapter 7 Cause Shows the percentage If you need more space, wait of memory currently in for the unit to send any use.
Page 162 Message Error Code PUT IN CARTRIDGE REC’D IN MEMORY START AGAIN TRY AGAIN IN B/W TX/RX CANCELLED TX/RX NO. nnnn WAIT COOLING Troubleshooting 7-14 Cause — The BJ cartridge is not installed correctly. The BJ cartridge is not installed. — The unit received the fax in memory because paper or ink ran out, a...
Page 163: Printing Problems
If the problem is ﬁxed, the Alarm light will turn off, the BJ cartridge will move to its home position on the right side of the unit, and the LCD display will return to standby mode. If the Alarm light remains lit, call the Canon Customer Care Center (see page 1-9).
Page 164 Make sure the MultiPASS C545 is the printer selected in the Chooser. The MultiPASS may not be set as the default printer or the selected printer. Make sure the MultiPASS C545 USB printer driver is selected in the Chooser. The printer driver may be conﬁgured with the wrong port.
Page 165 Make sure the cable the one provided with your MultiPASS. You may not be using the correct printer driver. Make sure you have selected the MultiPASS C545 printer in your application and in the Chooser. You may not have the best media type selected.
Page 166: Print Quality Problems
The printout curls. Your page may include a large amount of ink. Leave the page in the output tray for 30 to 60 seconds to allow the ink to dry. Then remove the page being careful not to touch the document tray (if it is open).
Page 167 The BJ cartridge or a BJ tank may not be installed properly. Make sure the BJ cartridge and the BJ tank(s) are installed properly (see page 6-16). A BJ tank in the BC-21e Color BJ cartridge may be empty. Replace empty BJ tanks as necessary (see page 6-22). The BJ cartridge print head may be worn out.
Page 168: Color Printing And Copying Problems
The printout contains blurred or smudged ink. The print medium you are using may not be supported by the MultiPASS. Try a different paper type. However, use only print media speciﬁed in this manual (see page A-3). You may be printing on the wrong side of the sheet. Some papers have a “right”...
Page 169 Colors are broken or uneven. The print mode may be wrong. Check your print mode setting in the Print dialog (see page 2-9). If you are printing a thin line with a nonprimary color, your software may be telling the unit to place a color every other dot, with white in between. Choose cyan, magenta, yellow, or black instead.
Page 170 Hue changes. The nozzles on the BJ cartridge print head may be clogged. Print the nozzle check to check the BJ cartridge print head (see page 6-13). Perform the BJ cartridge print head cleaning procedure if necessary (see page 6-14). A BJ tank may be empty.
Page 171: Paper Feeding Problems
Paper Feeding Problems Paper does not load. The multi-purpose tray may contain too many sheets. Make sure the paper stack in the multi-purpose tray does not exceed the paper limit mark ( ) (see page 2-9). Paper may not be loaded correctly. Make sure the paper stack is loaded properly in the multi-purpose tray, and that the paper guide is adjusted correctly (see page 2-9).
Page 172 Different types of paper may be loaded in the multi-purpose tray. Load just one type of paper. Make sure you are loading paper that meets the paper requirements for the unit (see page 2-2). Transparencies do not feed correctly. The transparencies may not be loaded correctly. Make sure you load no more than 50 sheets of transparencies in the multi- purpose tray.
Page 173: Faxing Problems
Faxing Problems You cannot send a fax. The MultiPASS may have overheated. Unplug the unit and let it cool for several minutes. Then plug the unit back in and try sending again. The MultiPASS may not be set for the type of telephone line in use (pulse/tone). If you have a pulse line, make sure the MultiPASS is set for pulse dialing.
Page 174 There may be other documents being sent from memory. Allow time for the current document to ﬁnish sending. An error may have occurred during sending. Print an activity report and check for an error. (If you are using the Fax Setup Utility, see the MultiPASS Desktop Manager Software Guide.
Page 175 Errors occur frequently while sending or receiving. The telephone lines may be in poor condition, or you may have a poor connection. Lower the transmission or reception speed. (If you are using the Fax Setup Utility, see the MultiPASS Desktop Manager Software Guide. If you are using the operation panel, see the Standalone Fax Manual.) The sending fax machine may not be functioning properly.
Page 176 The MultiPASS does not switch automatically between telephone and fax reception. The MultiPASS may not be set to switch automatically between telephone and fax reception. For the MultiPASS to switch automatically, the receive mode must be set to Fax/Tel Mode or ANS.MACHINE MODE. If you have set ANS.MACHINE MODE, conﬁrm that an answering machine is connected to the MultiPASS and that it is turned on with an outgoing message properly recorded.
Page 177 The sending fax machine may not be functioning properly. The sending fax machine usually determines the fax’s quality. Call the sender and have them make sure the top cover and scanning glass on their fax machine are clean. Error Correction Mode (ECM) may be disabled. Make sure ECM is on.
Page 178: Telephone Problems
Errors occur frequently while receiving. The telephone lines may be in poor condition, or you may have a bad connection. Lower the reception speed. (If you are using the Fax Setup Utility, see the MultiPASS Desktop Manager Software Guide. If you are using the operation panel, see the Standalone Fax Manual.) Telephone Problems You cannot dial.
Page 179: Copying Problems
Copying Problems The MultiPASS will not make a copy. A BJ tank in the BC-21e Color BJ Cartridge may be empty. Replace empty BJ tanks as necessary (see page 6-22). You may be trying to make copies with the incorrect BJ cartridge installed in the unit.
Page 180: General Problems
General Problems The MultiPASS has no power. The power cord may not be plugged in securely. Check that the power cord is plugged securely into the unit and into the wall outlet. If the unit is plugged into a power strip, make sure the power strip is plugged in and turned on.
Page 181: If The Power Goes Out
Memory Clear Report. Resume Chapter 7 CANON ************************************ MEMORY CLEAR REPORT ************************************ MEMORY FILES DELETED MODE CONNECTION TEL/ID 01] Canon CANADA 05] Canon OPTICS [A 32] Canon UK PGS. SET TIME 12/27 16:03 12/27 16:08 Troubleshooting 7-33...
Page 182 Troubleshooting Chapter 7 7-34...
Page 183: Appendix A: Specifications
Appendix A Speciﬁcations The speciﬁcations for the MultiPASS are listed in this section. Printing Speciﬁcations... A-2 BJ Cartridges ... A-5 Facsimile... A-6 Copier ... A-8 Scanner ... A-9 MultiPASS Desktop Manager for Windows... A-12 General Speciﬁcations ... A-13 Appendix A...
Page 184: Printing Speciﬁcations
Printing Speciﬁcations Printing Method Bubble Jet ink on-demand Paper Handling Automatic feed Multi-Purpose Tray Capacity — Auto Feed Only Maximum thickness of stacked paper: 0.4 in. (10 mm) Plain paper—20 lb. (75 g/m2) paper Approx. 100 sheets (0.4 in./10 mm stack) (Letter/Legal/A4) Glossy photo paper Banner paper...
Page 185 Canon Banner Paper Canon Brilliant White Paper Canon High Resolution Paper Canon T-Shirt Transfers Canon Greeting Cards Canon Bubble Jet Paper (water resistant) Canon Transparencies Canon High Gloss Film Assorted Paper Starter Kit U.S. Commercial No. 10 or European DL envelopes...
Page 186 Printable Area—Papers The shaded portion in the following illustrations shows the printing area for papers: 11" (279.4 mm) 0.25" (6.4 mm) 11.69" (297 mm) 0.13" (3.4 mm) Banner Paper The shaded portions of the illustration below show the maximum recommended printing area of banner paper.
Page 187: Bj Cartridges
Printable Area—Envelopes The shaded portion in the following illustrations show the printing area for envelopes: 9.5" (241.3 mm) U.S. COMMERCIAL 4.1" (104.1 mm) NO. 10 0.25" (6.4 mm) FEED DIRECTION BJ Cartridges BC-21e Color BJ Cartridge Print head Print head life BJ tanks Ink color Cartridge yield...
Page 188: Facsimile
Based on ITU-T/CCITT No. 1 Chart, standard mode Approx. 6 seconds/page* at 14.4 Kbps, ECM-MMR, transmitting from memory Approx. 45 seconds/page at 14.4 Kbps, ECM-JPEG, transmitting from memory (Based on Canon Snapshot Color Chart — 4 x 6 inch, standard mode) Appendix A...
Page 189 Standard mode: 200 x 200 dpi Fine mode: 200 x 200 dpi Approx. 3 pages/minute (Based on ITU-T/CCITT No. 1 chart, standard mode) Approx. 3 minutes 50 seconds per page (Based on Canon Snapshot Color Chart — 4 x 6 inch, standard mode)
Page 190: Copier
Copier Scanning resolution B&W TEXT: 360 x 360 dpi B&W PHOTO: 360 x 360 dpi with halftone COLOR DRAFT: 360 x 360 dpi, full color COLOR FINE: 360 x 360 dpi, full color COLOR SNAPSHOT: 360 x 360 dpi, full color Black &...
Page 191: Scanner
Scanner Scanning method Solid-state electronic scanning by contact image sensor Scanning image processing UHQ™ (Ultra High Quality) image enhancement Halftones: 256 levels of gray Color: 16,777,216 colors Automatic Document Feeder (ADF) Automatic document feed Size (W x L): Quantity—20 lb. (75 g/m2) paper: Thickness: Weight: Manual document feed...
Page 192 Scanning speed B&W Text (30–150 dpi) B&W Text (151–300 dpi) B&W Text (301–600 dpi) Grayscale (30–150 dpi) Grayscale (151–300 dpi) Grayscale (301–600 dpi) Color (30–150 dpi) Color (151–300 dpi) Color (301–600 dpi) Document Sizes When the document feed lever is set to automatic document feed Maximum Document Size 8.5"...
Page 193 When the document feed lever is set to manual document feed — Note that the scanning length may be shorter than the actual document. Maximum Document Size 8.5" (216 mm) Scanned Image The shaded area in the illustration below is outside the scanning area of the MultiPASS.
Page 194: Multipass Desktop Manager Software
MultiPASS Desktop Manager Software System Requirements Power PC™, USB enabled System 8.5 or later 32MB of RAM (64MB recommended) 75MB of available hard disk space; 150 MB recommended CD-ROM drive (2x or better) Color monitor with 256 or more colors and 800 x 600 pixel display USB-to-Parallel cable A-12 Appendix A...
Page 195: General Speciﬁcations
General Speciﬁcations Power Source 120 V/60 Hz Power Consumption Approx. 37.9 W (Maximum) Approx. 6.1 W (Standby) Dimensions (W x D x H) 14.4 x 12.8 x 8.2 in. (366 x 324 x 208 mm) Main unit, no trays Weight 11.2 lb.
Page 196 Space Requirements 22.6" (573 mm) 13.4" (340 mm) 14.4" (367 mm) 10.9" (277 mm) Appendix A A-14...
Page 197: Glossary
Glossary Alternating current. The type of electrical current available from a wall outlet. Activity report A journal of the MultiPASS fax transactions, both sent and received. Address Book The MultiPASS Fax Setup Utility provides you with an electronic Address Book that allows you to create a list of people with their fax/telephone numbers.
Page 198 Automatic image reduction The MultiPASS can print the date, time, name or company name, and a fax/ telephone number at the top of the faxes it receives. To prevent this information from crowding the faxed image on the page and possibly lengthening the fax, the MultiPASS automatically reduces the size of the image on the page.
Page 199 Bubble Jet (BJ) printing An ink jet type printer that heats the ink to a boiling point in a nozzle to form a bubble. When the bubble expands, there is no room left in the nozzle for the ink and the ink is projected onto paper. CCITT/ITU-TS Formerly known as CCITT, Consultative Committee for International Telegraph and Telephone.
Page 200 dB(A) Stands for decibel level (a decibel being a unit of measurement for the intensity of the sound coming from the unit), adjusted for background noise. Dialing methods Ways of pressing one or more buttons to access a number to connect to an outside party or fax machine.
Page 201 Error Correction Mode. The ability of your MultiPASS to reduce system and line errors when sending or receiving from another fax machine with ECM capability. ECM is most effective in areas where the telephone lines are in poor condition or there is frequent interference on the line.
Page 202 G3, Group 3 fax machine Deﬁned by CCITT/ITU-T. Uses encoding schemes to transmit image data while reducing the amount of data that needs to be transmitted, thus reducing transmission time. G3 fax machines can transmit one page in less than one minute. Encoding schemes for G3 fax machines are Modiﬁed Huffman (MH), Modiﬁed READ (MR), and Modiﬁed Modiﬁed READ (MMR).
Page 203 IEEE 1284 IEEE 1284 is the new speciﬁcation standard for computer-to-peripheral bi- directional parallel interface communications. The new standard was adopted by IEEE, Institute of Electrical and Electronic Engineers, Inc., in 1993. Some of the beneﬁts it provides are: bi-directional communication between Macintoshes and peripheral devices, a higher speed data transfer rate, and protection against data loss due to noise interference.
Page 204 Jack The telephone receptacles (RJ11-C type) on your wall or in your MultiPASS used to connect the MultiPASS to the telephone line, telephone, and answering machine, extension phone, or data modem. Landscape orientation Refers to printing across the length of the page (as opposed to portrait orientation, which is printing across the width of the page).
Page 205 MultiPASS understands. MultiPASS Desktop Manager software Canon’s exclusive software package that allows you to use the MultiPASS with your software applications. The MultiPASS Desktop Manager software includes the MultiPASS C545 printer driver, the ScanTastic for MultiPASS scanning software, and the MultiPASS Fax Setup Utility and the MultiPASS toolbar.
Page 206 One-touch speed dialing An automatic dialing method that allows you to dial a fax or telephone number by pressing a single one-touch speed dialing button. The MultiPASS can store up to 12 numbers for one-touch speed dialing. One-touch speed dialing buttons The buttons numbered 01 to 12 on the operation panel, each of which may be registered as a fax or telephone number.
Page 207 Portrait orientation Refers to printing across the width of the page (letter style). This is the opposite of landscape orientation, which is printing across the length of the page. Print head The printing mechanism that contains print nozzles and ejects the ink for printing. Print head capping An automatic protection function that prevents the print head unit and ink cartridges from drying out or becoming clogged with dust.
Page 208 Random Access Memory. Memory that is used for temporary storage of information such as: documents you want to print, scanned and received documents, and downloaded fonts. Receiving Receiving transmission is also deﬁned as RX or Reception. This refers to how the MultiPASS receives a fax.
Page 209 Remote reception Activating a fax by answering a telephone or extension phone that is connected to the MultiPASS, but that is not located near the MultiPASS. You need to dial the remote receiving ID to start remote reception. Reports A document printed by the MultiPASS containing information about the faxes it has sent or received.
Page 210 Sending Sending transmission is also deﬁned by TX or Transmit. A fax document that has been scanned by a fax machine and sent over telephone lines, in the form of electrical pulses, to another fax machine is a sending transmission. Sending speed The rate at which faxes are transmitted through the phone line.
Page 211 UHQ (Ultra High Quality) An exclusive Canon digital image processing system that incorporates 64 shades of gray along with a special edge enhancement feature which ensures that text and photos are transmitted with ultimate clarity. Glossary G-15...
Page 212 Glossary G-16...
Page 213: Index
+ button: 1-18 buttons: 1-18 buttons: 1-18 to 1-19 203 x 98 dpi: 4-3 256-color monitor: 1-3 300 dpi: A-9 30–600 dpi: A-9 360 x 360 dpi: A-8 720 x 360 dpi: A-3 A4-size paper: A-9 Accessories: 1-4 to 1-6 Adding pages, ADF: 3-10 ADF.
Page 214 Brilliant White Paper: 1-6, 2-2, 2-4, A-2 to Bubble Jet Paper: 1-6, 2-2, 2-4, A-2 to A-3 Bubble Jet print head: 1-5 Business cards: 3-5 Busy, line: 4-13 to 4-14 Canada, Canon: 1-9 Canceling receiving: 5-11 sending: 4-10 to 4-12, 4-17 Canon...
Page 215 printing problems: 7-21 to 7-23 COLOR DRAFT mode: 3-14, A-8 COLOR FINE mode: 3-14, A-8 COLOR INK EMPTY message: 5-9, 6-15, 6-22 COLOR SNAPSHOT mode: 3-14, A-8 Color/B&W button: 1-16, 3-13, 4-2, 4-4 Color/B&W light: 3-14, 4-2, 4-4 Colors broken: 7-22 missing: 7-22 print incorrectly: 7-22 uneven: 7-22...
Page 216 2-16 to 2-17 Halftones: 4-3 Hard disk space: 1-3 Hardware requirements: 1-3, A-12 Help, Canon: 1-9 High Gloss Film: 1-6, 2-2, 2-5, 2-16, A-2 to High Resolution Paper: 1-6, 2-2, 2-4 to 2-5, 2-18 to 2-19, A-2 to A-3...
Page 217 Images, spotted: 7-27 Incoming calls: 5-2 color: A-5 not printed: 7-16 saver, faxing: A-7 spilled: 6-20 using: 6-12 Ink Cartridge Storage Box: 1-4 to 1-5, 2-5, 6-11, 6-28 to 6-29 INSTALL BC21e/20 message: 5-10, 7-11 LCD display: 1-16, 3-13, 4-13, 4-16, 4-22, 4-25 messages: 7-6 to 7-14 nothing appears: 7-33...
Page 218 will not print: 7-33 MultiPASS Desktop Manager software guide: 1-3 MultiPASS Desktop Manager Software software guide: 1-7 system requirements: A-12 version number: 7-2 Multiple copies: A-8 sheets load: 7-24 Multi-purpose tray: 1-14, 2-6, 2-9 to 2-13 capacity: 2-2, A-2 clearing jams: 7-5 loading paper: 2-11 to 2-13 Multitasking: 1-3, 5-8 Networking, fax: A-7...
Page 219 Power cord: 1-11, 6-3 connector: 1-15 Preparing, fax: 4-2 to 4-5 Print jobs vanish: 7-18 not clear: 7-19 speed: A-3 width: A-3 Print head: A-5 BJ cartridge: 6-13 to 6-14 life: A-5 Print media guidelines: 2-6 requirements: 2-2 selecting: 2-3 to 2-5 Print quality poor, faxes: 7-29 problems: 7-19...
Page 220 Resolution: 4-4, A-3 scanning: 4-2 to 4-4 Resolution button: 1-16 to 1-17, 3-14 Resume button: 1-18 to 1-19, 5-10, 7-4 to 7-5 Ring patterns: 5-6 Roller cleaning: 2-21 Roller, cleaning: 6-9 RX. See Receiving Safety instructions: 1-10 to 1-13 Sales Receipt: 1-10 SB-21 Ink Cartridge Storage Box: 1-4 to 1-5, Scanned image area: 3-4, A-11 Scanner...
Page 221 U.S. Commercial No. 10 envelopes: 2-3, A-2 to USB port: 1-3, A-12 USB-to-Parallel Cable: 1-3, A-12 User’s Manual: 1-7 Warranty: 1-5, 6-12 service: 1-10 Water resistant paper: 1-6 Water resistent paper: 2-2, 2-4 Web site, Canon: 1-9 to 1-10 Weight, MultiPASS: A-13 White sheet, cleaning: 6-7 Index...

Canon MultiPASS C545 User Manual

Chapter 1: Introduction

Chapter 2: Paper Handling

Chapter 3: Document Handling

Chapter 4: Sending Faxes

Chapter 5: Receiving Faxes

Chapter 6 Maintenance

Chapter 7 Troubleshooting

Appendix A: Specifications

Glossary

Index

Quick Links

Related Manuals for Canon MultiPASS C545

Summary of Contents for Canon MultiPASS C545

Table of Contents