Before You Call - Electrolux ECCG3068AS User & Care Manual

18

BEFORE YOU CALL

Let us help you troubleshoot your concern! This section will help you with common issues. If you need us, visit our
website, chat with an agent, or call us. We may be able to help you avoid a service visit. If you do need service, we
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Problem
Entire appliance does not
operate
Cooktop Problems
Problem
Surface burners do not
ignite.
Surface burner fl ame uneven
or only part way around
burner cap.
Surface burner fl ame is too
high.
Surface burner fl ame is
orange.
Cause / Solution
Appliance not connected. Make sure power cord is plugged properly into outlet.
Check your fuse box or breaker box to make sure the circuit is active.
Electrical power outage. Check house lights to be sure. Call your local electric
company for service outage information.
Cause / Solution
Surface control knob was not completely turned to LITE (). Push in and turn the
surface control knob to LITE until the burner ignites and then turn the control
knob to the desired fl ame size.
Burner ports are clogged. With the burner OFF and cool, use a small-gauge wire
or needle to clean the burner head slots and ignition ports. See"Cleaning the
Cooktop and Surface Burners" in the Care & Cleaning section on page 25 for
additional cleaning instructions.
Range power cord is disconnected from outlet (electric ignition models only). Be
sure the power cord is securely plugged into the power outlet.
Circuit is broken. Check breaker box or fuse box.
Electrical power outage. Burners may be lit manually. See "Setting Surface Burn-
ers" on page 13.
Burner slots or ports are clogged. With the surface burner OFF and cool, clean
ports with a small-gauge wire or needle. If moisture is present after cleaning,
lightly fan the fl ame and allow the burner to operate until fl ame is full.
Burner caps are not seated properly. Check that all burner caps are level and
seated correctly on the burner heads. See"Cleaning the Cooktop and Surface
Burners" in the Care & Cleaning section on page 25 for additional cleaning in-
structions.
Surface control knob is set too high. Adjust to a lower fl ame setting.
Burner caps are not seated properly. Check that all surface burner caps are level
and seated correctly on the surface burner heads. See"Cleaning the Cooktop
and Surface Burners" in the Care & Cleaning section on page 25 for additional
cleaning instructions.
Incorrect L.P. conversion. Refer to L.P. conversion kit instructions to correct.
Dust particles in main gas line. Allow the burner to operate a few minutes until
fl ame turns blue. In coastal areas, a slightly orange fl ame is unavoidable due to
salt content in the air.
Incorrect L.P. conversion. Refer to L.P. conversion kit instructions to correct.
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