Troubleshooting - Kaptia Klever Getting Started

7 . Troubleshooting

The next table contains instructions to help you solve malfunctions or errors that may
occur during the installation stage or in case of failure.
Symptoms
Red led flashes.
The device doesn not turn on, Battery
Status Led blinks in red and, suddenly,
it turns off.
PC application is not able to commu-
nicate with the console.
Mobile APP is not able to communi-
cate with the console.
The console is not able to detect the
type of remote control connected
The console does not sound when an
emitter is being analyzed.
The Bluetooth® led does not blink on a
regular basis
If you have found any other problem or a fault occurs that cannot be solved using the infor-
mation provided in this manual, refer to the Kaptia customer service department. The use of
Kaptia Klever in these conditions may conduct to impredictible results.
Getting started
Recomended checks
Battery is too low.
Charge the battery.
Battery is discharged.
Charge the battery.
Check that the console is plugged to the PC, tur-
ned on and the Bluetooth Status Indicator is not
turned on (fixed or blinking)
Check if the console is turned on and the Blue-
tooth Status Indicator is on.
Don't push any button in the remote control if
application dont show it. Please check if remote
control has battery in a good state of charge.
There are some models of remote controls that
can not be analyzed and/or because of their im-
plementation the console does not emit any kind
of sound.
If the Bluetooth® LED blinks and then stays off,
there is an error with the Bluetooth® radio. Please
contact us.
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