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Troubleshooting
Cannot start My Bluetooth?
When the program starts, the local device address is 00:00:00:00:00:00. Please check whether you
have properly plug-in your Bluetooth USB dongle or Bluetooth CF card and whether the device is
powered up. Bluetooth USB dongles can be detected automatically if they are in the IVT known
device list (If you are using a device of a new model, please contact IVT so that the model can be
added to the list). Some Bluetooth CF card device cannot be detected automatically. Users need to
configure the parameters in the menu Tools | Bluetooth Device... to enable the device.
How can I find my Bluetooth device
information?
On the center ball, my device, right click and select Properties... on the popup menu. In the My
Bluetooth Device dialog box, there are device names, device addresses, device manufacturers,
device HCI and LMP (Link Manager Protocol) versions and editions.
Can't find the remote device you want?
First, please check whether the remote device is in discoverable mode. If the remote device is set to
non-discoverable, other devices cannot find it. Second, please check whether the remote device is
within the radio range. Bluetooth devices have 3 classes. Class 1 devices are high power devices.
Their transmission range are 50-100 meters. Class 2 and class 3 devices are low power devices.
Their transmission range are 10-20 meters. If you still cannot find the remote device, you can (1)
find the device from the history list, so that you can add it directly to the Main Window. Do this
via Tools | Add Device from History.... (2) If the device is not in the history list, you can also add
a new device directly by inputting the remote device address. Do this via Tools | Add New
Device....
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