Troubleshooting - Electrolux EHVS2520AW Instruction Book

The product stops or does not start
→ The brushroll is blocked: Clean and remove entangled hair, threads and fibres from the brush roll.
→ The product might be overheated: Turn off the vacuum cleaner. Then check if the nozzle, tube, hose or filters are
blocked and/or dirty. Let the product cool down for minimum 2 hours on the charging stand before starting it again.
If the product still is not working, please contact an authorized Electrolux Service Center.
→ The battery is empty (last LED blinks): Charge the vacuum cleaner
Reduction or no suction power:
→ Filters / Nose Cone is dirty or missing: Clean or wash the filters and put them back . Change or replace the filters.
→ Air Channel / Cyclon is blocked: Remove the dust container and check the air channel and air inlet in the dust
container to see if something is stuck.
→ Floor nozzle is blocked: Remove Floor nozzle and check if something is stuck in the nozzle.
→ Hose is blocked: Remove Floor nozzle and check if something got stuck in the hose. If so use a stick to remove the
obstacle. However, be careful case the obstruction.
Note: The warranty does not cover any damage to the hose caused by cleaning it.
Water or other liquids has been sucked into the product:
Stop the product and let it dry for 48h (do not put it in the charging stand!). If the product is not working anymore it will
be necessary to replace the motor at an authorized Electrolux service center.
Note: Damage to the motor caused by the penetration of water is not covered by the warranty.
The product is not charging:
→ Main unit is in wrong position: Push the main unit down to the lowest position. It should not be locked in the upper
position and/or in between.
→ Product is placed wrong in the charging stand: Check if the connectors from the back of the main unit are connected
to the charging stand.
→ Charging pin is not plugged in: Make sure charging pin is connected in the back of the charging stand, and charging
adapter is plugged in the socket.
→ Wrong or no nozzle attached: Make sure the main floor nozzle is attached to the product or it will not charge.
→ To protect the battery and electronics, charging will not occur if room temperature is below 41 °F or over 95 °F : Store
and charge the product indoor and in a room temperature between 41 - 95 °F.
Charging is taking longer than 6 hours:
→ Room temperature is over 95 °F: Charging time will be longer if the temperature is high, which is normal. Store and
charge the product in a normal room temperature.
Brushroll is not rotating:
→ Changing the floor nozzle while product is running: After changing the nozzle restart the product.
WARNING
This product contains Lithium-ion rechargable batteries. Do not dispose of Lithium-ion batteries with household waste. Federal
and State regulations required proper recycling or disposal of Lithium-ion batteries. Contact your State and Local goverment
agencies for recycle and disposal instructions.
T R O U B L E S H O O T I N G