Dell Inspiron 15 3000 Service Manual
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Dell Inspiron 15 3000 Service Manual

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Inspiron 15 3000
Service Manual
Regulatory Model: P63F
Regulatory Type: P63F002
February 2021
Rev. A02

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Summary of Contents for Dell Inspiron 15 3000

  • Page 1 Inspiron 15 3000 Service Manual Regulatory Model: P63F Regulatory Type: P63F002 February 2021 Rev. A02...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2016-2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Before working inside your computer................8 Before you begin .................................8 Safety instructions................................8 Recommended tools................................9 Screw list....................................9 Chapter 2: After working inside your computer................11 Chapter 3: Removing the battery....................12 Procedure.....................................12 Chapter 4: Replacing the battery....................13 Procedure.....................................13 Chapter 5: Removing the optical drive..................
  • Page 4 Procedure....................................26 Post-requisites...................................26 Chapter 13: Removing the hard drive................... 27 Prerequisites..................................27 Procedure.................................... 27 Chapter 14: Replacing the hard drive................... 29 Procedure....................................29 Post-requisites...................................29 Chapter 15: Removing the solid-state drive................. 30 Prerequisites..................................30 Procedure....................................30 Chapter 16: Replacing the solid-state drive..................31 Procedure.....................................31 Post-requisites..................................31 Chapter 17: Removing the memory modules.................32 Prerequisites..................................32 Procedure....................................32 Chapter 18: Replacing the memory modules................
  • Page 5 Procedure.....................................41 Post-requisites..................................41 Chapter 25: Removing the I/O board................... 42 Prerequisites..................................42 Procedure....................................42 Chapter 26: Replacing the I/O board................... 43 Procedure....................................43 Post-requisites................................... 43 Chapter 27: Removing the coin-cell battery.................44 Prerequisites..................................44 Procedure....................................44 Chapter 28: Replacing the coin-cell battery................45 Procedure....................................45 Post-requisites...................................45 Chapter 29: Removing the heat sink.................... 46 Prerequisites..................................46 Procedure....................................46 Chapter 30: Replacing the heat sink....................
  • Page 6 Procedure....................................56 Post-requisites...................................56 Chapter 37: Removing the touchpad....................57 Prerequisites..................................57 Procedure....................................57 Chapter 38: Replacing the touchpad................... 59 Procedure....................................59 Post-requisites...................................59 Chapter 39: Removing the power-adapter port................60 Prerequisites..................................60 Procedure....................................60 Chapter 40: Replacing the power-adapter port................61 Procedure.................................... 61 Post-requisites..................................61 Chapter 41: Removing the display assembly.................62 Prerequisites..................................62 Procedure....................................62 Chapter 42: Replacing the display assembly................
  • Page 7 Post-requisites................................... 76 Chapter 53: Removing the palm rest....................77 Prerequisites..................................77 Procedure.................................... 77 Chapter 54: Replacing the palm rest....................79 Post-requisites................................... 79 Procedure.................................... 79 Chapter 55: Diagnostics......................80 Chapter 56: Flashing the BIOS....................82 Chapter 57: Getting help and contacting Dell................83 Contents...

  • Page 8: Chapter 1: Before Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 9: Recommended Tools

    Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #1 ● Plastic scribe Screw list The following table provides the list of screws that are used for securing different components to the palm-rest assembly. Table 1.
  • Page 10 Table 1. Screw list (continued) Component Secured to Screw type Quantity Screw image Display panel Display back-cover and M2x3 antenna assembly Display hinges Display back-cover and M2.5xM2.5 big head antenna assembly Before working inside your computer...

  • Page 11: Chapter 2: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3.

  • Page 12: Chapter 3: Removing The Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Slide the battery-release latch to the unlocked position. You hear a click sound when the battery is unlocked.

  • Page 13: Chapter 4: Replacing The Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Close the display and turn the computer over. 2. Place the battery in the battery bay and snap the battery into place.

  • Page 14: Chapter 5: Removing The Optical Drive

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Procedure 1. Remove the screw (M2x5) that secures the optical-drive assembly to the base cover.
  • Page 15 6. Carefully pull the optical-drive bezel and remove it from the optical drive. Removing the optical drive...

  • Page 16: Chapter 6: Replacing The Optical Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Align the tabs on the optical-drive bezel with the slots on the optical drive and snap it into place.

  • Page 17: Chapter 7: Removing The Keyboard

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Procedure 1. Turn the computer over and open the display as far as possible.
  • Page 18 Removing the keyboard...

  • Page 19: Chapter 8: Replacing The Keyboard

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Slide the keyboard cable into the system-board connector and close the latch to secure the cable.

  • Page 20: Chapter 9: Removing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the battery. 2. Follow the procedure from step 1 to step 3 in “Removing the optical...
  • Page 21 7. Using a plastic scribe, pry the base cover off the palm-rest assembly. 8. Turn the base cover over. 9. Remove the optical-drive interposer. Removing the base cover...
  • Page 22 Removing the base cover...

  • Page 23: Chapter 10: Replacing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Replace the optical-drive interposer.

  • Page 24: Post-Requisites

    Post-requisites 1. Replace the keyboard. 2. Follow the procedure from step 4 to step 5 in “Replacing the optical drive”. 3. Replace the battery. Replacing the base cover...

  • Page 25: Chapter 11: Removing The Optical-Drive Interposer

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the battery. 2. Follow the procedure from step 1 to step 3 in “Removing the optical...

  • Page 26: Chapter 12: Replacing The Optical-Drive Interposer

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the tabs on the base cover and snap it into place.

  • Page 27: Chapter 13: Removing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
  • Page 28 5. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive. 6. Lift the hard drive off the hard-drive bracket. Removing the hard drive...

  • Page 29: Chapter 14: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.

  • Page 30: Chapter 15: Removing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.

  • Page 31: Chapter 16: Replacing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.

  • Page 32: Chapter 17: Removing The Memory Modules

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the battery. 2. Follow the procedure from step 1 to step 3 in “Removing the optical...

  • Page 33: Chapter 18: Replacing The Memory Modules

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Align the notch on the memory module with the tab on the memory-module slot and slide it firmly into the slot at an angle.

  • Page 34: Chapter 19: Removing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the battery. 2. Follow the procedure from step 1 to step 3 in “Removing the optical...

  • Page 35: Chapter 20: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.
  • Page 36 3. Follow the procedure from step 4 to step 5 in “Replacing the optical drive”. 4. Replace the battery. Replacing the wireless card...

  • Page 37: Chapter 21: Removing The Power-Button Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the battery. 2. Follow the procedure from step 1 to step 3 in “Removing the optical...
  • Page 38 Removing the power-button board...

  • Page 39: Chapter 22: Replacing The Power-Button Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Slide the power-button board under the tab on the palm-rest assembly and align the screw hole on the power-button board with the screw hole on the palm-rest assembly.

  • Page 40: Chapter 23: Removing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the battery. 2. Follow the procedure from step 1 to step 3 in “Removing the optical...

  • Page 41: Chapter 24: Replacing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: The rubber grommets may get pushed out while replacing the speaker. Ensure that the rubber grommets are in their position after placing the speaker on the system board.

  • Page 42: Chapter 25: Removing The I/O Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the battery. 2. Follow the procedure from step 1 to step 3 in “Removing the optical...

  • Page 43: Chapter 26: Replacing The I/O Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Using the alignment posts, place the I/O board on the palm-rest assembly and snap the I/O board into place.

  • Page 44: Chapter 27: Removing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 45: Chapter 28: Replacing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure With the positive-side facing up, snap the coin-cell battery into the battery socket.

  • Page 46: Chapter 29: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 47 Removing the heat sink...

  • Page 48: Chapter 30: Replacing The Heat Sink

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

  • Page 49: Chapter 31: Removing The Fan

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the battery. 2. Follow the procedure from step 1 to step 3 in “Removing the optical...

  • Page 50: Chapter 32: Replacing The Fan

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Place the fan on the palm-rest assembly. 2. Align the screw holes on the fan with the screw holes on the palm-rest assembly.

  • Page 51: Chapter 33: Removing The Status-Light Lens

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the battery. 2. Follow the procedure from step 1 to step 3 in “Removing the optical...

  • Page 52: Chapter 34: Replacing The Status-Light Lens

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Post-requisites 1. Follow the procedure from step 2 to step 8 in “Replacing the base...

  • Page 53: Chapter 35: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 54 3. Peel the tape that secures the display cable to the system board. 4. Open the latch and disconnect the display cable from the system board. 5. Open the latch and disconnect the power-button board cable from the system board. 6.
  • Page 55 11. Gently release the ports on the system board from the slots on the palm-rest assembly. 12. Carefully turn the system board over. 13. Peel the tape that secures the power-adapter port cable to the system board and disconnect the power-adapter port from the system board.

  • Page 56: Chapter 36: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 57: Chapter 37: Removing The Touchpad

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the battery. 2. Follow the procedure from step 1 to step 3 in “Removing the optical...
  • Page 58 Removing the touchpad...

  • Page 59: Chapter 38: Replacing The Touchpad

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Place the touch pad on the palm-rest assembly. 2. Align the screw holes on the touch-pad bracket with the screw holes on the palm-rest assembly.

  • Page 60: Chapter 39: Removing The Power-Adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the battery. 2. Follow the procedure from step 1 to step 3 in “Removing the optical...

  • Page 61: Chapter 40: Replacing The Power-Adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Slide the power-adapter port into the slot on the palm-rest assembly.

  • Page 62: Chapter 41: Removing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the battery. 2. Follow the procedure from step 1 to step 3 in “Removing the optical...
  • Page 63 7. Open the palm-rest assembly at an angle and slide it off the display assembly. Removing the display assembly...
  • Page 64 Removing the display assembly...

  • Page 65: Chapter 42: Replacing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Place the display assembly on a clean, flat surface.

  • Page 66: Chapter 43: Removing The Display Bezel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites NOTE: These instructions are applicable only for laptops with a non-touch screen display.

  • Page 67: Chapter 44: Replacing The Display Bezel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the display bezel with the display back-cover and gently snap the display bezel into place.

  • Page 68: Chapter 45: Removing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites NOTE: These instructions are applicable only for laptops with a non-touch screen display.
  • Page 69 Removing the display panel...

  • Page 70: Chapter 46: Replacing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Post-requisites 1. Replace the display bezel.

  • Page 71: Chapter 47: Removing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites NOTE: These instructions are applicable only for laptops with a non-touchscreen display.

  • Page 72: Chapter 48: Replacing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Using the alignment post, adhere the camera on the display back-cover and antenna assembly.

  • Page 73: Chapter 49: Removing The Display Hinges

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites NOTE: These instructions are applicable only for laptops with a non-touchscreen display.

  • Page 74: Chapter 50: Replacing The Display Hinges

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Post-requisites 1. Replace the display panel.

  • Page 75: Chapter 51: Removing The Display Back-Cover And Antenna Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the battery. 2. Follow the procedure from step 1 to step 3 in Removing the optical drive 3.

  • Page 76: Chapter 52: Replacing The Display Back-Cover And Antenna Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the display back-cover and antenna assembly on a clean, flat surface.

  • Page 77: Chapter 53: Removing The Palm Rest

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the battery. 2. Follow the procedure from step 1 to step 3 in “Removing the optical...
  • Page 78 Removing the palm rest...

  • Page 79: Chapter 54: Replacing The Palm Rest

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Post-requisites 1. Replace the display assembly.

  • Page 80: Chapter 55: Diagnostics

    Diagnostics Power and battery-status light/hard-drive activity light Indicates the battery-charge status or the hard-drive activity. NOTE: Press Fn+H to toggle this light between power and battery-status light and hard-drive activity light. Hard-drive activity light Turns on when the computer reads from or writes to the hard drive. Power and battery-status light Indicates the power and battery-charge status.
  • Page 81 ● Solid white — Camera is in use. ● Off — Camera is not in use. Caps Lock status light: Indicates whether Caps Lock is enabled or disabled. ● Solid white — Caps Lock enabled. ● Off — Caps Lock disabled. Diagnostics...

  • Page 82: Chapter 56: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to flash the BIOS: 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 83: Chapter 57: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 4. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips...

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