Page 1 Zero Client with vMatrix Server Manager User Manual Rev4: 07-28-2020 This guide applies to Windows Server 2019 and earlier versions. All screen shots shown were captured from Windows Server 2012 and 2019 installations. The installation, configuration and login screens are based on vMatrix Server Manager 2.5.2. Actual use may vary depending on the specific software used.
Page 2: Table Of Contents
RDS Solution With vMatrix User Manual Table of Contents Important Notices..........................1 Safety Information..........................2 Regulatory Compliance........................2 Chapter 1. Product Overview......................4 1.1 Brief Introduction........................4 1.2 Package Contents........................4 1.3 Device Connections.......................5 Chapter 2. Panning for Deployment....................6 2.1 Host Configurations & Networking................... 6 2.1.1 Configurations by number of users and workloads.........6 2.1.2 Networking.........................7 2.2 Software Requirements.......................
Page 3 RDS Solution With vMatrix User Manual 4.8 Disconnect & Sign off......................43 4.9 Use USB Devices........................43 4.10 More Tools & Settings...................... 44 4.10.1 vChat Internal Messenger..................44 4.10.2 Set Password......................44 4.10.3 Set Language......................45 4.10.4 Set Hotkeys ......................45 4.10.5 Private Drive......................46 Chapter 5. Using vMatrix Server Manager..................47 5.1 User Management......................
Page 4 RDS Solution With vMatrix User Manual 5.8 Log............................108 5.8.1 User Action Log....................108 5.8.2 Management Action Log..................109 5.8.3 Event Log....................... 110 5.9 About vMatrix........................111 5.10 Offline Usage........................112 5.11 More Tools & Settings....................115 5.11.1 Chat Tool......................115 5.11.2 Set Password...................... 116 5.11.3 Set Language......................
Page 5: Important Notices
RDS Solution With vMatrix User Manual Important Notices Please note that reproduction of this User Guide in whole or in part, without express written permission from BlackBox, is not permitted. BlackBox reserves the right to make improvements and/or changes to this User Guide and to the products, programs and/or specifications described herein at anytime without notice.
Page 6: Safety Information
RDS Solution With vMatrix User Manual Safety Information Refer to the following information to prevent any physical injury or loss of assets caused by damage to the product. A user must read this User Guide carefully before use and properly follow the instructions. Make sure that the place of installation is not too hot (above 35°C), too cold (below 0°C), ⚫...
Page 7 RDS Solution With vMatrix User Manual This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
Page 8: Chapter 1. Product Overview
RDS Solution With vMatrix User Manual Chapter 1. Product Overview 1.1 Brief Introduction BlackBox zero clients with vMatrix Server Manager software provide an alternative solution to the traditional one PC per seat solution by powering multiple users with just one PC. BlackBox zero client is compact, network access device that contains no moving parts but allows each of its users to share the untapped resources of a single host PC.
Page 9: Chapter 2. Panning For Deployment
RDS Solution With vMatrix User Manual ① 5V DC Power Input ② Power& Reset Button ③ USB2.0 Ports ④ 3.5mm Mic Jack ⑤ 3.5mm Speaker Jack ⑥ RJ45 Ethernet Input ⑦ VGA Display Port Model: V1 VGA Display Port ② HDMI Display Port ③ RJ45 Ethernet Input ④ 5V DC Power Input ⑤...
Page 10: Networking
RDS Solution With vMatrix User Manual 1.5G per Task Users running office, browser, messenger, video on VLC Memory player, etc.. (Reserve 2G for the host itself) 2G per Power Users running Photoshop, Illustrator, Auto-CAD, etc.. (for System and SSD 240G SSD 480G 120G 120G 240*2 G...
Page 11: Software Requirements
RDS Solution With vMatrix User Manual Host Network Controller 10/100/1000Mbps Base-T Switch 10/100/1000Mbps Base-T Connecting zero clients 10/100Mbps or 10/100/1000Mbps Base-T Cable Connecting host to switches 10/100/1000Mbps Base-T Note: You are recommended to use reliable gigabyte networking devices and CAT-6 Ethernet cables for desirable multi-user experience.
Page 12: Multi-User Application
RDS Solution With vMatrix User Manual Microsoft Windows Server 2019 ◼ Microsoft Windows Multipoint Server 2011 ◼ Microsoft Windows Multipoint Server 2012 ◼ Note: do not use a 32-bit Windows operating system in your real deployment, as it supports only 3.25 GB maximum memory.
Page 13 RDS Solution With vMatrix User Manual Reminder: update the “rdpwrap.ini” file if the configuration tool shows “[not supported]” in red. Download the latest “rdpwrap.ini” compressed file and extract the files. Download Url: https://codeload.github.com/sebaxakerhtc/rdpwrap.ini/zip/master.
Page 14 RDS Solution With vMatrix User Manual Presss “ Win ” + “ R ” to run “ services.msc ” , and stop the “ Remote Desktop Services ” . Replace the “ rdpwrap.ini ” file in the path of C:\Program Files\RDP Wrapper with the downloaded one.
Page 15 RDS Solution With vMatrix User Manual Start “ Remote Desktop Services ” .
Page 16 RDS Solution With vMatrix User Manual Run the “ RDPconf.exe ” file again to check if the multi-user patch is running properly. ⚫ Microsoft RDS CALs Refer to the following link to install the Microsoft RDS CALs https://www.microsoft.com/en- us/Licensing/product-licensing/client-access-license.aspx Note: Microsoft RDS CALs are only available to Windows Server System installation.
Page 17: Vlc Media Player
RDS Solution With vMatrix User Manual 2.2.4 VLC Media Player VLC is a free and open source cross-platform multimedia player and framework that plays most multimedia files as well as DVDs, Audio CDs, VCDs, and various streaming protocols. Beginning from vMatrix 2.0, BlackBox introduced a new feature that allows local videos played on the zero client with VLC player to be rendered locally by the client processor instead of the host cpu.
Page 18 RDS Solution With vMatrix User Manual Please make sure to DISABLE secure boot in the mainboard, and any Anti-Virus or Firewall ⚫ software during the installation of vMatrix Server Manager. After installation has completed, you may re-enable Anti-Virus and Firewall software. The host hard disk is recommended to be partitioned into 3: a system C partition where the ⚫...
Page 19 RDS Solution With vMatrix User Manual During installation, your will be prompted to install drivers, click “Install”. Click “Completed” and finish installation.
Page 20 RDS Solution With vMatrix User Manual You will be asked to reboot the system. Click “yes”. After reboot, double click the vMatrix icon at the desktop or click the vMatrix icon at the task tray to open vMatrix Server Management console. Run the “Diagnostic Tool”...
Page 21: User Creation
RDS Solution With vMatrix User Manual After vMatrix Server Manager is running properly, install Microsoft RDS CALs or RDP wrapper to support multi-user login. 3.2 User Creation Open vMatrix Server Manager console. Go to “User Management” page, click “New User” to create user accounts. Enter “User Name”...
Page 22 RDS Solution With vMatrix User Manual To create multiple users at a time, select “Create multiple users”, and then select the number of users and enter passwords or select to use user name as password for all users.
Page 23 RDS Solution With vMatrix User Manual...
Page 24: Device Connection
RDS Solution With vMatrix User Manual 3.3 Device Connection Connect the zero client to other peripherals as shown below. Connect the zero client to the power adapter of 5V, 2A. Do not use power adapter of ◼ other specifications to avoid damage to the zero client. Connect the S100 zero client to a monitor with VGA port and V1 zero client to a monitor ◼...
Page 25 RDS Solution With vMatrix User Manual Go to “Network” page. If DHCP network service in available in your network, you can just use the default setting to obtain an IP address for this device automatically. Otherwise if you want to allocate an IP address manually, cancel the option and enter an IP address instead.
Page 26 RDS Solution With vMatrix User Manual Go back to the “Login” page, select the host available in your network for connection.
Page 27 RDS Solution With vMatrix User Manual Check for any new firmware to upgrade at the right bottom of the screen. If yes, click to upgrade. Enter your user name and password, then click “Login”. If you use a new created user for initial login to the host, you may need to wait a few seconds to minutes for preparing a desktop.
Page 28: Chapter 4. Using The Zero Client
RDS Solution With vMatrix User Manual Chapter 4. Using The Zero Client 4.1 Menu Settings 4.1.1 Login ⚫ Host List window shows all available hosts in the network. Host to be shown in the list are: 1) hosts with vMatrix Server Manager properly installed and running. 2) hosts in the same network segment as the device.
Page 29 RDS Solution With vMatrix User Manual Password field is case-sensitive while user name field is not. ◼ Save password: to remember the user name and password of this login so you won’t ◼ have to enter user name and password again on next login. Changes will take effect on next login.
Page 30: Display
RDS Solution With vMatrix User Manual 4.1.2 Display Language: to change the device language; available languages: ◼ English Chinese, Russian, default: English. Resolution: to change the resolution for the device interface and user desktop; default: ◼ 1024x768 (4:3), maximum: 1920x1080. Wallpaper: to change wallpaper for the device interface.
Page 31: Network
RDS Solution With vMatrix User Manual 4.1.3 Network Ethernet Settings ⚫ If DHCP network service in available in your network, you can just use the default setting to obtain an IP address for this device automatically. Otherwise if you want to allocate an IP address manually, cancel the option and enter an IP address instead.
Page 32 RDS Solution With vMatrix User Manual will WIFI Settings sub-page only when the device is WIFI model or connected to a supported USB WIFI antenna on device boot. Connect the USB WIFI antenna to the zero client, and power the zero client on. Click the “WIFI”...
Page 33 RDS Solution With vMatrix User Manual 3) When the WIFI network you selected is displayed above the line divider, the WIFI connection is established. Note:...
Page 34 RDS Solution With vMatrix User Manual Any antenna that is built with RTL8188EUS chip and connects with USB 2.0 standard is supported by BlackBox zero clients. Please connect the WIFI antenna before the zero client is powered on. Only one WIFI connection can be saved on the zero client. There is no option for entering the name of a WIFI option on the zero client, therefore you cannot hide the name (SSID) of the WIFI network which you are connecting the zero client to.
Page 35: Ping
RDS Solution With vMatrix User Manual 4.1.4 Ping Ping test is to check the network connectivity between the current device and other device, usually the destination host in the network. Simply enter the IP address of the destination device and click the PING button. If you see a green message saying the response time, the network between these two devices is connected fine.
Page 36: Boot
RDS Solution With vMatrix User Manual 4.1.5 Boot To lock the device is to set up a password on device boot so that the user is required to ⚫ enter password to use the device. When the option of “Enable remote boot” is checked, the client device can be booted ⚫...
Page 37: Shutdown Button
RDS Solution With vMatrix User Manual 2) If you forget the password, you have to reset the firmware to the factory default one. 3) Auto-Power function is not available with client devices with serial number starting with A1, A2 and 4.1.6 Shutdown Button This button allows you to turn off the device without pressing the physical button on the device.
Page 38: Settings Lock
RDS Solution With vMatrix User Manual 4.2 Settings Lock To lock settings is to lock down the settings on the Login, Display, Network and Lock menu in order to prevent other users from changing these settings. ◼ Lock host selection: to disable the host selection and force the user to login to the selected host.
Page 39: Keyboard Layout Settings
RDS Solution With vMatrix User Manual 4.3 Keyboard Layout Settings Keyboard Layout Settings: to set up the language of the keyboard input; 111 ◼ languages are available, defaulted US; if the option “Apply to desktop (Windows)” is not selected, the setting applies to input on the device interface only. Touch Screen Settings: to set up the display direction when using touch screen for ◼...
Page 40: Device Information
RDS Solution With vMatrix User Manual 4.5 Device Information At the right bottom screen of the device interface, you can view the device information including: Device Model: the model of the device, e.g.: BlackBox S100; ◼ Device Name: the name of the device; default name is S100 - (last 8 serials number); ◼...
Page 41: Firmware Update
RDS Solution With vMatrix User Manual 4.6 Firmware Update It is always recommended to use the latest available version of firmware on your BlackBox zero client. Each installation of vMatrix Server Manager includes the latest firmware, so no additional downloads are necessary to complete this process. When powered on, the zero client establishes connection with vMatrix Server Manager and checks for update, if there is a new version available.
Page 42 RDS Solution With vMatrix User Manual Select the terminal required to be updated in the Device Management page of the server manager. Right click to open menu and click "Update Firmware”.
Page 43 RDS Solution With vMatrix User Manual...
Page 44 RDS Solution With vMatrix User Manual Note: please DO NOT pause update and make sure the connection between host and device is reliable during firmware update. If the firmware is damaged, please reset and update again. Please keep the firmware up to date and avoid upgrading across multiple versions. The first and third upgrade methods will upgrade to the latest firmware in the LAN by default, and the second upgrade method will upgrade to the latest firmware included in the selected host.
Page 45: Reset
RDS Solution With vMatrix User Manual 4.7 Reset Reset Configuration - press F2 key on device boot. ⚫ This is to restore all custom configurations to factory default. This is often used for restoring desktop resolution which is out of range of the monitor to 1027x768. If the Setting Lock is enabled, you are required to enter password.
Page 46: Use Usb Devices
RDS Solution With vMatrix User Manual press the power button of the device. ◼ Logout: to logout the user; the user’s session is ended; files applications are closed. ⚫ Right click on the system’s window button, choose “Shutdown or logout”, and then “logout”.
Page 47: Set Password
RDS Solution With vMatrix User Manual 4.10.2 Set Password This allows the current user to reset his login password without doing at the system control panel. To reset password, right click on the vMatrx icon at the task bar, click on “Set Password ...”...
Page 48: Set Hotkeys
RDS Solution With vMatrix User Manual 4.10.4 Set Hotkeys ... This is to set hotkey to open chat window. To ensure the hotkey works, do not use the same combination of keys for other applications. 4.10.5 Private Drive The Private Drives marked with a lock icon are drives created by vMatrix Server Manager on an existing drive for storing terminal users’...
Page 49: Chapter 5. Using Vmatrix Server Manager
RDS Solution With vMatrix User Manual Note: By default, the files on the user's desktop are stored in the C drive. It is recommended that users store personal files in Private Drive to prevent the issue of insufficient space of the C drive. Chapter 5.
Page 50 RDS Solution With vMatrix User Manual Multiple user creation ⚫ To create multiple users at a time, select “Create multiple users” and then you will be given a few more fields.
Page 51 RDS Solution With vMatrix User Manual Prefix: prefix that all user names start with; defaulted “user”; e.g.: user1, sales1, student1, ◼ teacher1... Suffix: suffix that all user names end with; defaulted empty; e.g.: user1fl1, user1fl2, ◼ user1fl3... Variable figure length: the number of the variable figure; defaulted “1”; e.g.: user1fl, ◼...
Page 52: User Status View
RDS Solution With vMatrix User Manual User 5.1.2 Status View On this selection, you can view CPU and Memory consumption for each user and their status including: Offline: the user has not logged into this host since host boot. ◼ Online: the user has logged in and is connecting to this host.
Page 53: User Information View
RDS Solution With vMatrix User Manual User 5.1.3 Information View On this selection, you can view CPU & Memory consumption and status for each user and their device information including: Client Name: name of the device. ◼ Client Model: model of the device. ◼...
Page 54: User Desktop View
RDS Solution With vMatrix User Manual User Login Time: the time when the user logged into this host. ◼ 5.1.4 Desktop View On this selection, you can view user’s real time desktops in tiles.
Page 55: Right Click Menu
RDS Solution With vMatrix User Manual 5.1.5 Right Click Menu Right click on a single/group of offline/online user/users modules to open the user management menu. You can drag the mouse, or use shortcut keys like “shift” or “CTRL” + “A” to select multiple modules at a time. On a single offline user: View Desktop,Open the User Private Space, User Action Log, ⚫...
Page 56 RDS Solution With vMatrix User Manual On a group of offline users: Set Password, Delete. ⚫ On a group of online users: Notification, Lock, Disconnect, Logout, Set Password... ⚫...
Page 57 RDS Solution With vMatrix User Manual View Desktop: Enter detailed information page of the user. ◼ Notification: to send a notification to the selected user in a small pop-up windows. ◼ Lock: to lock the selected user’s desktop; the user’s screen goes to system login page ◼...
Page 58 RDS Solution With vMatrix User Manual Select the program you want to run and click "Open". Click “OK”. You can see the program running in the selected terminal user sessions.
Page 59 RDS Solution With vMatrix User Manual ⚫ Enter the command line directly to run commands, programs, files, etc.: Notes: Example of system command with parameters ping localhost -t ➢ Example of running a file in default program: C:\test.mp4 ➢ Example of running a file in specific program: notepad.exe C:\test.txt ➢...
Page 60: Personal Monitoring & Controlling
RDS Solution With vMatrix User Manual 5.1.6 Personal Monitoring & Controlling Double click or right click on a single user module and then select “View Desktop”， to enter the user’s personal page. This page allows you to monitor and take control over a user desktop.
Page 61 RDS Solution With vMatrix User Manual...
Page 62: Personal User Settings
RDS Solution With vMatrix User Manual 5.1.7 Personal User Settings To enter the setting page for a selected user, you can right click on the user module on the initial User Management page, or click on the “Properties” option after entering Personal Monitoring &...
Page 63 RDS Solution With vMatrix User Manual User Name: user name cannot be changed on this page but only by right clicking the ◼ user module on initial User Management page. Full Name: the user’s full name is the top one beside the user icon on initial User ◼...
Page 64 RDS Solution With vMatrix User Manual Account is Power User: Power User is given more rights to change system settings ◼ than a common user, but less than an Administrator. Account is disabled: selecting this option will disable the user account. This is often ◼...
Page 65 RDS Solution With vMatrix User Manual ⚫ Graphic Acceleration: Enable: (defaulted and recommended) to enable the use of BlackBox Dynamic ◼ Desktop Protocol (DDP) for a smoother desktop experience. Enabling this option will also allow you to select display quality from lowest, low, medium, high, to highest. Default display quality is high.
Page 66 RDS Solution With vMatrix User Manual Enable desktop wallpapers: to enable the user to change background desktop ◼ wallpapers. Enable user interface themes: to enable the user to switch interface themes. ◼ Show window contents while dragging: to enable the user to see contents within ◼...
Page 67 RDS Solution With vMatrix User Manual user close the program, the session will be terminated as well. This function is often used when the terminal device by this user is configured to be auto login after powered on. To enable this function, check the option and then enter the directory or click “BROWSE...”...
Page 68 RDS Solution With vMatrix User Manual Optimum: ⚫ Desktop Resolution: Unlimited ◼ Graphic Acceleration: Enable, High ◼ Audio: Allow play and record audio ◼ Desktop Options: 1 and 4 options checked ◼ USB Options: checked ◼ After the user login run the program: unchecked ◼...
Page 69 RDS Solution With vMatrix User Manual ⚫ Balanced: Desktop Resolution: Unlimited ◼ Graphic Acceleration: Enable, High ◼ Audio: Allow play and record audio ◼ Desktop Options: all options unchecked ◼ USB Options: checked ◼...
Page 70 RDS Solution With vMatrix User Manual After the user login run the program: unchecked ◼ Other Options (Chat Function): checked ◼ ⚫ Economic: Desktop Resolution: Unlimited ◼ Graphic Acceleration: Disable ◼ Audio: Allow play and record audio ◼ Desktop Options: all options unchecked ◼...
Page 71 RDS Solution With vMatrix User Manual After the user login run the program: unchecked ◼ Other Options (Chat Function): checked ◼ ⚫ Custom...: This option allows you to customize user settings based on the 3 most used types of Optimum, Balanced, and Economic.
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Page 73: Device Management
RDS Solution With vMatrix User Manual 5.2 Device Management 5.2.1 Device Information View On this page, you can view device information including: Device name: name of the device; defaulted model name + last 8 serial numbers. ◼ Device model: model of the device. ◼...
Page 74 RDS Solution With vMatrix User Manual the device interface, allowing administrators to set up or manage the devices centrally and remotely from the host side. You can drag the mouse, or use shortcut keys like “shift” or “CTRL” + “A” to select multiple modules at a time. On a single device: Detail Information, Notification, Reboot, Poweroff, Update ⚫...
Page 75 RDS Solution With vMatrix User Manual Detail Information: to view the detail information of the selected device. To enter this ⚫ page, you can either double click the device module or right click to select the option. To change any setting on this page, click “Change”.
Page 76 RDS Solution With vMatrix User Manual Notification: to send a notification to the selected user. ◼ Notification sent from host:...
Page 77 RDS Solution With vMatrix User Manual Notification to the device: Reboot: to reboot the selected devices. ◼ Poweroff：to shut down the selected ◼ devices.
Page 78 RDS Solution With vMatrix User Manual Update Firmware: to update the firmware of the selected devices; only works on ◼ devices marked “(old)” in red. Notes: Keep the vMatrix Server software of all hosts to the same version. When any host in the same network segment has installed a new version of vMatrix Server software with a new firmware, vMatrix will prompt a new firmware for update.
Page 79 RDS Solution With vMatrix User Manual Display Setting: to change the display settings of the selected devices including device name, screen resolution and language; if you leave the device name field empty, the default name with serial number will be used. ◼...
Page 80 RDS Solution With vMatrix User Manual Input Setting: to change the input settings of the selected devices including keymap and touch screen X & Y axis. Network Setting: to change the network settings of the selected device to using DHCP ◼...
Page 81 RDS Solution With vMatrix User Manual Boot Setting: to enable "Auto-on with Power" and "Remote boot" for the client device. ◼ Check the “Remote boot” option to enable device boot from the vMatrix host. Check the “Auto-on with Power” option to enable auto device boot with power supply. Lock Device Settings: to lock down the settings on the Login, Display, Network and ◼...
Page 82 RDS Solution With vMatrix User Manual Unlock Device Settings：To unlock the device settings. The lock-down password will be clear on clicking this option will immediately clear the earlier lock password without the need to enter the password. After you unlock the settings for the device, this option will be replaced by “Lock Device Settings”...
Page 83 RDS Solution With vMatrix User Manual Add host: You can manually add a host for the terminal remotely. It is generally used to add hidden hosts for the terminals during deployment (hosts on cross-segment network or WAN). Notes: If you do not specify a network port, the default network port for remote desktop ⚫...
Page 84 RDS Solution With vMatrix User Manual ◼ Check "Auto Restore" and click "OK". Uncheck the “Auto Restore” option if you want to manually restore the settings.
Page 85: Connect Setting
RDS Solution With vMatrix User Manual Notes: The client devices shall be connected to the host for generating or restore from a saved ⚫ setting duplicate. A setting duplicate must be saved before the device settings being manually or ⚫ automatically restored.
Page 86: Configuration
RDS Solution With vMatrix User Manual Check the “Auto Connect” option and enter the appropriate down-count time, and then click “OK” to save the configuration. 5.3 Configuration 5.3.1 Default User Settings Default settings will apply for those users using “Default” as their advance settings. Changes will take effect at user’s next login.
Page 87: Network Ports Config
RDS Solution With vMatrix User Manual 5.3.2 Network Ports Config Set the Windows Remote Desktop Services port number, the network communication port number of the vMatrix Server Manager, and whether the host can be automatically discovered by the client users. Default port numbers are 3389/13389.
Page 88: Storage Settings
RDS Solution With vMatrix User Manual 5.3.3 Storage Settings vMatrix allows admins to manage terminal users’ access to the local drives (except the C drive) including external drives connecting to the host.
Page 89 RDS Solution With vMatrix User Manual Status ⚫ Public Drive: files in this drive are accessible to all authorized users. ◼ Private Drive: files this drive only visible to ◼ owner and the administrators. Unmanaged: if you have personalized authorization settings for this drive and ◼...
Page 90 RDS Solution With vMatrix User Manual The storage setting supports multiple private drives, excluding the C drive. ⚫ Disks of non-NTFS and Non-REFS (such as FAT and exFAT) file system do not support ⚫ read/write control and are hidden to unauthorized users in the File Explorer view, they can still access the drive by entering the directory like “H:/”in the File Explorer.
Page 91: Ip Virtualization
RDS Solution With vMatrix User Manual 5.3.4 IP Virtualization Introduction: With Shared Computing solution, multiple users have their own desktop sessions on a single host OS. Because these sessions are on the same OS, they all share the IP address of the host for network communication. The sharing of an IP address for multiple sessions sometimes causes problems in an environment.
Page 92 RDS Solution With vMatrix User Manual ◼ When IP virtualization is activated, the total number of LAN IP address used by the Shared Computing solution the will be double as before. Besides the IP address used by the client device, each client users will have an additional virtual IP address on the shared host for network communication.
Page 93 RDS Solution With vMatrix User Manual IP address list: fill in the IP addresses to be assigned in the IP address list box, one IP address each line. The default subnet mask is 255.255.255.0, which can be modified as required. ⚫...
Page 94 RDS Solution With vMatrix User Manual You can select multiple users to assign static IP addresses at a time. Notes: When enabling IP virtualization, please set a static IP address for the host. ⚫ If the host has multiple network cards, the virtual IP address range must be in the same ⚫...
Page 95: Server Group Configuration
RDS Solution With vMatrix User Manual 5.3.5 Server Group Configuration Server group configuration allows the IT admin to set connection polices for hosts within a server group. ⚫ Hot Spare: hot spare is a fail-over policy to ensure business continuity for a server group with multiple running hosts.
Page 96 RDS Solution With vMatrix User Manual At the User Management page, set connection priority for the users.
Page 97 RDS Solution With vMatrix User Manual Repeat the 2nd and 3rd server grouping and connection priority configuration steps on other shared host within the server group. Note: To connect to the primary server when it is back online from a failure, users simply sign their session off from the alternate server and connect again.
Page 98 RDS Solution With vMatrix User Manual Repeat the above steps on other shared host to add them to the same server group. Note: With vMatrix Server Manger version 2.5.2, hosts in the group are assigned to users based on their current memory availability. More available options, such as CPU workload, and number of active users, will be introduced in future released versions.
Page 99: Monitor Authorization
RDS Solution With vMatrix User Manual 5.4.1 Monitor Authorization Don’t need confirmation: ⚫ administrators can monitor user desktops without requiring confirmation from the monitored users. Need confirmation: ⚫ you are required to setup a Super Administrator (SA) password when this option is selected. By selecting this option, administrators need to send request to the user or enter SA...
Page 100 RDS Solution With vMatrix User Manual password in order to get approval to monitor the user desktop. (Note: as local system administrators have the highest privileges, there is no effective way to prevent local system administrators from changing the settings, administrators can simply cancel monitor authorization by simply changing the setting to “Don’t need confirmation”...
Page 101: Notification
RDS Solution With vMatrix User Manual 5.4.2 Notification When notification function is enabled, the administrator will be informed with a bubble prompt if a client device disconnects from the host. This function is often used in unmanned cases to notify the administrator on session disconnections. Check to enable notification.
Page 102: Permission Control
RDS Solution With vMatrix User Manual to improve compatibility. If you do not encounter the above compatibility issues, please turn it off. 5.4.4 Permission Control The switch controls whether the shutdown button appears on the welcome screen when the terminal is logged in anonymously.
Page 103 RDS Solution With vMatrix User Manual ⚫ Hidden: ⚫ Visible:...
Page 104: Tools
RDS Solution With vMatrix User Manual 5.5 Tools 5.5.1 Broadcast Mode Activating this mode will display the entire host screen to the users who are currently connecting to the host. All users will lose control of their desktops when Broadcast Mode is...
Page 105: Maintenance Mode
RDS Solution With vMatrix User Manual Note: Users who latter connect to the host after Broadcast Mode activation will also lose control of their desktops and be given the host screen at the moment they enter their sessions. Broadcast Mode is not effective on users who have logged in but are disconnected (back to the device Login page).
Page 106: Diagnostic Tools
RDS Solution With vMatrix User Manual Note: Activating Maintenance Mode just disconnects user sessions, but not logged them out. Users will find their files & applications still in place when Maintenance Mode is off. 5.5.3 Diagnostic Tools Running Diagnostic Tools will initiate a check on vMatrix Server Manager and prompts you to fix accordingly if any problem is detected.
Page 107: Add-Ons
RDS Solution With vMatrix User Manual 5.6 Add-ons This page contains recommended software that may extend functionality of the BlackBox System or are frequently used with BlackBox products. The software has been tested compatible with the BlackBox system.
Page 108: Host Information
RDS Solution With vMatrix User Manual Note: this page connects to web page on BlackBox website through a web viewer window, thus it requires time when loading contents. If you do not provide internet connection to the host, the page contents will not show.
Page 109: Log
RDS Solution With vMatrix User Manual 5.8 Log 5.8.1 User Action Log You can view all user actions since the installation of vMatrix Server Manager.
Page 110: Management Action Log
RDS Solution With vMatrix User Manual 5.8.2 Management Action Log You can view all management actions since the installation of vMatrix Server Manager.
Page 111: Event Log
RDS Solution With vMatrix User Manual Note: This is where you can view the setting history of Monitor Authorization to avoid administrators overuse of monitoring over user desktops. 5.8.3 Event Log Clicking on this menu will open the Windows Event Viewer and locate to the log of vMatrix. When vMatrix Server Manager encounters a problem, the vMatrix error log is helpful for our technical team to analyze and fix problems.
Page 112: Offline Usage
RDS Solution With vMatrix User Manual 5.10 Offline Usage By factory default, BlackBox zero clients and vMatrix Server Manager software are configured to be used in an internet connected environment (WAN). If your host is provided with internet, no additional configuration is required to be done. The Operation Mode displayed on the User Management page of any device connecting to the host will automatically change from “Offline”...
Page 113 RDS Solution With vMatrix User Manual you do not provide internet connection (WAN) to the host or the internet connection is ◼ extremely unreliable; you use proxy or VPN or internet control software that the host cannot access our ◼ configuration server: api.cpterm.com.
Page 114 RDS Solution With vMatrix User Manual Export the configuration profile, and send dealer. Before exporting, please connect all client devices for offline usage to the host, so that the serials numbers (SNs) will be collected in the file. Alternatively, instead of connecting the client devices (es pecially in large deployments), you can inform the SNs when sending the exported file.
Page 115: More Tools & Settings
RDS Solution With vMatrix User Manual Note: Offline usage configuration on vMatrix Server Manager was introduced in the release of vMatirx Server Manager 2.0.2 version, if you are planning to use the BlackBox zero clients in a non- internet or unstable internet environment, please use 2.0.2 or a later version of vMatrix Server Manager, and follow the instructions on “Offline Usage”...
Page 116 RDS Solution With vMatrix User Manual 5.11.2 Password This allows the current user to reset their login password without doing it at the system control panel. To reset password, right click on the vMatrx icon at the task bar, click on “Set Password ...”...
Page 117 RDS Solution With vMatrix User Manual 5.11.3 Language This is to set language used by vMatrix Server Manager. Right click on the vMatrx icon at the task bar, click on “Set Language” and then available languages will be shown on the right.
Page 118 RDS Solution With vMatrix User Manual...
Page 119: Vmatrix Update
RDS Solution With vMatrix User Manual 5.12 vMatrix Update When a new version of vMatrix Server Manager is available, an update message will pop up from the vMatrix icon at the task bar. You will also see the same message with link to download on the About vMatrix page on vMatrix Server Manager.
Page 120: Vmatrix Uninstall
RDS Solution With vMatrix User Manual 5.13 vMatrix Uninstall 1) Open system control panel, click uninstall a program, 2) Select “vMatrix”, and then click to uninstall. 3) Click “Yes” when it prompts if you want to uninstall.
Page 121 RDS Solution With vMatrix User Manual 4) Click “OK” when uninstall completes.
Page 122: Chapter 6. Trouble-Shootings
RDS Solution With vMatrix User Manual Chapter 6. Trouble-shootings Q1, My zero clients get disconnected every a few minutes. By factory default, the BlackBox zero clients and the management software are configured to be used in an internet connected environment (WAN). If you are using them in a non- internet environment, you have to re-configure the zero clients and management software by simply following the guides at the Offline Usage menu on vMatrix Server Manager, otherwise, sessions will time out (disconnected) during operation.
Page 123 RDS Solution With vMatrix User Manual Q3, Cannot log into the selected host. 1) A pop-up window says that the device’s serial number is invalid. Solution: Contact our technical support team with the device’s serial number. 2) Unstable Local Area Network (LAN). Solution: Examine cable and switch and make sure the zero clients are connected to the host in the same LAN.
Page 124 RDS Solution With vMatrix User Manual Q7, Monitor displays “out of range” message or turns blank when connecting to a zero client or the user session entering Broadcast Mode. the zero client is preset a desktop resolution (e.g.: 1920x1080) that is not supported by the monitor (e.g.: maximum resolution support of the monitor is 1440x900).

Black Box Zero Client S100 User Manual

Chapter 1. Product Overview

Chapter 2. Panning for Deployment

Chapter 3. Installation & Connection

Chapter 4. Using the Zero Client

Chapter 5. Using Vmatrix Server Manager

Chapter 6. Trouble-Shootings

Quick Links

Related Manuals for Black Box Zero Client S100

Summary of Contents for Black Box Zero Client S100

Table of Contents