Summary of Contents for BMW TSARAVision HMT-1
- Page 1 SI B04 03 19 June 2019 Tools and Equipment Technical Service TSARA Vision situation Please refer to attachment for full details Attachments [ Copyright ©2019 BMW of North America, Inc. ]...
- Page 2 Page 1 of 2 Service Information May 2019 Tools and Equipment B04 03 19 Technical Service TSARAV ISION This Service Information bulletin replaces SI B04 03 19 dated May 2019. What’s New: • Updated Order Form • Updated Quick Start Guide •...
- Page 3 TSARAVision@bmwna.com. ORDERING INSTRUCTIONS The devices will be automatically shipped to all BMW centers from Ubimax. One device will be shipped per center, and only to the primary location. Satellite locations are not included. All centers have the option to order additional devices by utilizing the attached order form.
- Page 4 Service and Warranty of these units are not covered by the BMW Group. If you have any question regarding the solution, hardware or warranty please contact the Ubimax Service desk: Call: +1 312-728-3368 (Mo-Fr: 8am – 8pm EST) Write an email to: servicedesk-bmw@ubimax.com...
- Page 5 May 2019 Attachment 1 to B040319...
- Page 6 Dear Service Manager, Welcome to the next generation of TSARA support with TSARA Vision. The TSARA Vision solution will make the support process easier, faster and cheaper by utilizing the remote support software from Ubimax and the latest generation of RealWear HMT-1 smart glasses. With the head mounted camera and display the TSARA service desk member can give you real-time support and see what you see.
-
Page 7: Table Of Contents
Table of Contents CHAPTER 1: INITIAL SETUP HARDWARE ........... 4 1.1 Familiarize yourself with the HMT-1 ..........4 1.2 Check your eye dominance ..............6 1.3 Put the HMT-1 on ................6 1.4 Charging the HMT-1 ................7 1.5 Spare battery ..................8 1.6 Turn the HMT-1 on ................ -
Page 8: Chapter 1: Initial Setup Hardware
CHAPTER 1: INITIAL SETUP HARDWARE 1.1 Familiarize yourself with the HMT-1... - Page 9 Attach the HMT-1 to the Bump Cap. Depending on your dominant eye, attach it either to the right or the left side. To check your eye dominance, refer to the next page. For detailed instructions on how to handle the device please follow this link: https://vimeo.com/329121165/aa37e592d3.
-
Page 10: Check Your Eye Dominance
1.2 Check your eye dominance Eye dominance is the tendency to prefer visual input from one eye to the other. Most people are right-eye dominant; however in a small portion of the population neither eye is dominant. It is best to use your dominant eye when viewing the display. -
Page 11: Charging The Hmt-1
Position the shoulder and elbow joints into a “Z” shape, below the line of sight, left or right eye. display as close to the eye as possible for the best viewing experience. For an instructional video please visit the following website: https://vimeo.com/329121165/aa37e592d3. -
Page 12: Spare Battery
1. Connect the USB-C charge cable to the USB-C port located under the rear cover on the same side as the boom arm. 2. Connect the charge cable to the regional wall charger and then plug the charger into the wall socket. 3. -
Page 13: Turn The Hmt-1 On
Please note that the battery can only be charged when it is in the device. Once the spare battery is empty you will need follow the instructions in Step 1.4. 1.6 Turn the HMT-1 on When using the HMT-1 device you can always say “Show Commands”... - Page 14 Phone +1 (404) 566-2921 E-Mail info@ubimax.com www.ubimax.com Date: 4 / 5/2019 Delivery note: [UXD-BMW-No. XXX] Your reference: Order no.: [XXXX] from [XXXX]; Our proposal [XXXX] from [XXXX]; your Ubimax contact person: XXXX “ Description Qty Serial No. “XYZ Package” consisting of Realwear HMT-1 Smart Glasses incl.
-
Page 15: Troubleshooting Welcome Process & Login
2.2 Troubleshooting Welcome Process & Login In case you clicked the “Next” button on your browser without scanning the setup QR code, you have to follow a different procedure to fi nish the setup process: Part A: User Login » Step 1: Go to: https://bmwna.ubimax.com »... -
Page 16: Chapter 3: How To Start A Remote Support Call
https://bmwna.ubimax.com » Step 4: Go to “Wi-Fi Confi guration” tab and enter the name of your Wi- Fi network and the password. When you click on “Show Code”, the QR code will be generated » Step 5: On the HMT-1 say “Continue” and scan the QR code. If the connection was successful you will see the screen below. -
Page 17: Get Ready For The Call
» Please refer to the service bulletin (B04 03 19/ M04 03 19) on how to create a ticket and have a TSARA Vision support call 3.2 Get ready for the call » Always make sure the device is charged (please refer to Chapter 1 for details) »... -
Page 18: Conducting A Remote Support Call
3.3 Conducting a remote support call » When the status button says “Available” (green) the TSARA service desk employee will see in their system that you are online and ready to receive a call. » Wait until a member of the TSARA service desk calls you »... -
Page 19: Finish The Call And Wrap Up
» Hang Up Call: Ends the call » Turn Volume Up/Down: Turns the volume of the call up or down » Microphone On/Off: Switches the microphone on or off » Video On/Off: Turns the video recording on the HMT-1 camera on or »... -
Page 20: Settings Menu
» Say “Continue” This will open up the window below. » Say “Record” if you would like to record a comment and then record your comment. This will transcribe everything you say sentence by sentence. Once you are done say “Confi rm”. »... - Page 21 » The following settings menu will open » You can now use the following voice commands to navigate through the settings: “Connect to Wi-Fi Network”: » » Use this option when you want to switch to another Wi-Fi network Step 1: On the HMT-1 say “Connect to Wi-Fi Network” »...
- Page 22 » Step 5: If the setup was successful you will see the following screen. Say “Continue” to get to the home screen “Volume”: » This is only for the volume of the notifi cation sounds not for the volume in a call: »...
- Page 25 Product BMW NA Remote Support Service Subscription Description 1 (one) Access to Support Service Solution provided by BMW NA to receive remote Expert Support from BMW NA technical experts. The Solution Subscription includes the following elements: 1 (one) Smart Glass Hardware (RealWear HMT-1) for rent including the accessories:...
- Page 26 Renewal Term. These quarterly auto-renewals allow for a consecutive cumulative auto- renewal timeframe of up to 24-months (after that BMW NA / Customer and Ubimax needs to explicitly agree in writing on a further extension if desired). In this quarterly autorenewal case the leasing rate and Hardware remain unchanged.
- Page 27 May 2019 Attachment 3 to B040319 TSARAVision Order Form Please fill out all fields: Dealer name: Dealer address: Dealer number: Person responsible for receiving and billing: Quantity desired: Signature: _______________________________ Date: __________________________ Please submit completed form to TSARAvision@bmwna.com. The cost of the lease per 6 month period is $774 per device and will be billed as miscellaneous billing.
- Page 28 EST) https://bmwna.ubimax.com Training Conduct a Support Call You can schedule a personal train- Please see BMW Group Service ing session on the Dealership Por- Information Bulletin (B04 03 19/ tal https://bmwna.ubimax.com: M04 03 19) for detailed instruc- For your fi rst ever training, you »...