The Interpreter Desk Displays The Dicentis Logo; Camera Control; Mmd Does Not Show Logo And Participant Image; Customer Service - Bosch DICENTIS Configuration Manual

DICENTIS
15.5.5

The Interpreter desk displays the DICENTIS logo

Issue:
The device is not assigned to an Interpreter desk and booth
Solution:
Assign the device to an Interpreter desk and booth using the Interpreter desk or the Meeting
application
Issue:
The Interpreter desk has no A-output language configured
Solution:
Configure an A-output language using the Interpreter desk or the Meeting application
Issue:
The A-language of the Interpreter desk is assigned to a source other than DICENTIS
Solution:
Set the source to DICENTIS in the Rooms > Language selection or in the prepared meeting
Issue:
The device has incorrect firmware
Solution:
Upload the firmware using the firmware upload tool that is installed on the DICENTIS server
15.5.6

Camera control

Issue:
Camera pre-positions cannot be set at the seats.
Solution:
1.
2.
3.
15.5.7

MMD does not show logo and participant image

Issue:
After upgrading to DICENTIS Conference system 3.60, TLS1.0 is disabled for security reasons,
and TLS1.2 is enabled. Since the Multimedia device does not support TLS1.2, it does not
show logo and participant images anymore.
Solution:
Enable TLS1.0 on the server:
1.
2.
3.
Note: This directory also contains a file to disable TLS1.0.
15.6

Customer service

If a fault cannot be resolved, please contact your supplier or system integrator, or go directly
to your Bosch representative.
Access our support services at https://www.boschsecurity.com/xc/en/support/.
Bosch Security Systems B.V.
Close the Meeting application.
Remove the file: C:\Users\«servername»\AppData\Local\Bosch
\Bosch.Mmcn.UserInterfaces_...
Restart the Meeting application.
Open a command prompt in Administrator mode.
Run \Tools\TLS_MMD\EnableTLS1.0.bat from the DICENTIS ISO file.
Powercycle the server.
Support
Configuration manual
Troubleshooting | en 129
2021.06 | V3.7 |