Dell Precision 7760 Service Manual
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Dell Precision 7760 Service Manual

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Precision 7760
Service Manual
Regulatory Model: P44E
Regulatory Type: P44E002
July 2021
Rev. A01

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Summary of Contents for Dell Precision 7760

  • Page 1 Precision 7760 Service Manual Regulatory Model: P44E Regulatory Type: P44E002 July 2021 Rev. A01...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Transporting sensitive components.........................10 After working inside your computer........................10 Chapter 2: Removing and installing components................11 Recommended tools................................11 Screw list....................................12 Major components of Precision 7760........................... 13 SD card....................................15 Removing SD card............................... 15 Installing SD card................................15 Secondary M.2 solid-state drive............................ 16 Removing the secondary M.2 Solid-state drive....................16...
  • Page 4 Keyboard....................................42 Removing the keyboard............................. 42 Installing the keyboard............................... 43 Primary memory module..............................45 Removing the primary memory module......................... 45 Installing the primary memory module........................46 Inner frame..................................47 Removing the inner frame............................47 Installing the inner frame............................49 Smart-card reader................................51 Removing the smart-card reader..........................51 Installing the smart-card reader..........................
  • Page 5 Installing the middle cap............................84 Display assembly................................86 Removing the display assembly..........................86 Installing the display assembly..........................88 Palm rest..................................... 90 Removing the palmrest.............................. 90 Installing the palmrest..............................91 Display bezel..................................93 Removing the display bezel (non-touch).......................93 Installing the display bezel (non-touch).........................94 Display panel..................................96 Removing the display panel (non-touch)......................
  • Page 6 M-BIST..................................131 LCD Power rail test (L-BIST)..........................131 LCD Built-in Self Test (BIST)..........................131 LCD Built-in Self Test (BIST)..........................132 Dell SupportAssist Pre-boot System Performance Check diagnostics.............. 132 Running the SupportAssist Pre-Boot System Performance Check.............. 132 System-diagnostic lights..............................133 Recovering the operating system..........................134 Backup media and recovery options...........................

  • Page 7: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 8: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 9: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working inside your computer...

  • Page 10: Transporting Sensitive Components

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 11: Chapter 2: Removing And Installing Components

    The images in this document may differ from your computer depending on the configuration you ordered. Topics: • Recommended tools • Screw list • Major components of Precision 7760 • SD card • Secondary M.2 solid-state drive • Base cover •...

  • Page 12: Screw List

    ● Phillips screwdriver #0 ● Phillips screwdriver #1 ● Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced.

  • Page 13: Major Components Of Precision 7760

    Display cable bracket M2x5 System board M2x5 GPU card M2x5 Middle cap M2x3 Hinge screws M2.5x2.5 Display panel M2.5x2.5 M2x2.5 Display hinges M2.5x2.5 Major components of Precision 7760 The following image shows the major components of Precision 7760. Removing and installing components...
  • Page 14 1. Base cover 2. Battery 3. Middle cap 4. Power-adapter port 5. System board 6. Inner frame 7. Palmrest 8. Keyboard Removing and installing components...

  • Page 15: Sd Card

    22. M.2 SSD NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 16: Secondary M.2 Solid-State Drive

    Steps Slide the SD card into the slot on the computer until it clicks into place. Next steps 1. Follow the procedure in after working inside your computer. Secondary M.2 solid-state drive Removing the secondary M.2 Solid-state drive Prerequisites NOTE: For computers shipped with M.2 2280 PCIe Gen4 SSD installed in slot 6.
  • Page 17 For computers without SSD door configuration Removing and installing components...

  • Page 18: Installing The Secondary M.2 Ssd Module

    Steps 1. For computers with SSD door configuration: a. Use a plastic scribe to pry open the SSD door from its recess point. NOTE: The SDD door is attached to the base cover from one side and cannot be detached. b.
  • Page 19 NOTE: This slot supports only M.2 2280 PCIe Gen4 Solid-state drive and does not support any Optane, SATA, or M.2 2230 Solid-state drive. If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the secondary M.2 SSD and provides a visual representation of the installation procedure.
  • Page 20 Steps 1. Place the M.2 2280 SSD onto its slot on the SSD carrier. 2. Align the tabs on the SSD thermal plate with the tab holes on the SSD carrier at an angle. 3. Place the SSD thermal plate above the M.2 SSD module. NOTE: Carefully align the tab hole on the thermal plate near the screw hole with the tab on the SSD carrier.

  • Page 21: Base Cover

    Base cover Removing the base cover Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. About this task The figure indicates the location of the base cover and provides a visual representation of the removal procedure. Removing and installing components...
  • Page 22 Steps 1. Loosen the eight captive screws that secure the base cover to the computer. 2. For computers shipped without a smart-card reader, pry open the base cover starting from the recess at the bottom edge of the cover. Removing and installing components...
  • Page 23 NOTE: For models shipped with smart-card reader, pry open the base cover from the smart-card reader slot at the bottom right side of the base cover. Use your fingers to pry open the base cover as the use of plastic scribe or any other sharp objects may damage the base cover.

  • Page 24: Installing The Base Cover

    5. Disconnect the battery cable from the connector on the system board. Installing the base cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the base cover and provides a visual representation of the installation procedure. Removing and installing components...
  • Page 25 Removing and installing components...

  • Page 26: Battery

    Steps 1. Connect the battery cable to the connector on the system board. 2. Slide the base cover into its slot until it clicks into place. 3. Tighten the eight captive screws to secure the base cover to the computer. Next steps 1.

  • Page 27: Removing The Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 28: Installing The Battery

    Steps 1. Remove the three (M2x5) screws that secure the battery to the computer. 2. Slightly lift the battery at an angle and slide the battery out of the computer chassis. 3. Peel the plastic tape to release the battery cable from the battery. 4.
  • Page 29 Removing and installing components...

  • Page 30: Solid State Drive

    Steps 1. Route the battery cable through the routing guide on the battery. 2. Connect the battery cable to the connector on the battery. 3. Adhere the plastic tape to secure the battery cable to the battery. 4. Align the tabs on the battery at an angle with the tab holes on the computer chassis. 5.

  • Page 31: Installing The Primary M.2 Ssd Module

    Steps 1. Remove the (M2x3) screw that secures the SSD thermal plate to the M.2 SSD module. 2. Carefully tilt at an angle and then slide to remove the SSD thermal plate from the slots on the inner frame. 3. For M.2 2280 SSD: a.
  • Page 32 M.2 2230 SSD Steps 1. For M.2 2280 SSD: a. Place the M.2 SSD onto its slot on the computer. b. Replace the (M2x3) screw to secure the M.2 SSD to the computer. 2. For M.2 2230 SSD: a. Place the M.2 SSD into the SSD holder. b.

  • Page 33: Secondary Memory Module

    Next steps 1. Install the base cover. 2. Install the card. 3. Follow the procedure in after working inside your computer. Secondary memory module Removing the secondary memory module Prerequisites 1. Follow the procedure in before working inside your computer. 2.

  • Page 34: Sim Card

    Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot and press the memory module until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. Next steps 1.

  • Page 35: Installing The Sim Card

    Steps 1. Gently slide the SIM card cover towards the left side of the SIM card slot to unlock the SIM card cover. CAUTION: The SIM card cover is fragile and can be easily damaged if it is not properly unlocked before opening.

  • Page 36: Wlan Card

    Steps 1. Slide the SIM card into the SIM card slot. 2. Snap the SIM card cover down. 3. Slide the SIM card cover towards the right of the computer to lock the cover. Next steps 1. Install the base cover.

  • Page 37: Installing The Wlan Card

    Steps 1. Loosen the captive screw that secures the WLAN card bracket to the system board. 2. Remove the WLAN card bracket away from the WLAN card. 3. Disconnect the antenna cables from the WLAN card. 4. Slide at an angle and remove the WLAN card from the connector on the system board. Installing the WLAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 38 Steps 1. Connect the antenna cables to the WLAN card. The following table provides the antenna-cable color scheme for the WLAN card of your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black...

  • Page 39: Wwan Card

    WWAN card Removing the WWAN card Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the base cover. About this task The figure indicates the location of the WWAN card and provides a visual representation of the removal procedure. Steps 1.

  • Page 40: Keyboard Lattice

    Steps 1. Connect the antenna cables to the connectors on the WWAN card. The following table provides the antenna-cable color scheme for the WWAN card of your computer. Table 3. Antenna-cable color scheme Antenna Cable Color Pin Definition White / Grey ANT0 Blue ANT1...

  • Page 41: Installing The Keyboard Lattice

    About this task The figure indicates the location of the keyboard lattice and provides a visual representation of the removal procedure. Steps 1. Using a plastic scribe, pry the top edge of the keyboard lattice starting from the recess points and working your way around the sides and bottom edge.

  • Page 42: Keyboard

    Steps 1. Align the keyboard lattice to its position on the keyboard. 2. Press the edges on the keyboard lattice until it clicks into place. Next steps 1. Install the base cover. 2. Install the card. 3. Follow the procedure in after working inside your computer.

  • Page 43: Installing The Keyboard

    Steps 1. Lift the latch and disconnect the keyboard FPC and the keyboard backlight FPC from the connectors on the touchpad module. 2. Turn-over and open the system at 90° angle. 3. Remove the six (M2x2) screws that secure the keyboard to the palmrest. 4.
  • Page 44 Steps 1. Route the keyboard FPC and the keyboard backlight FPC through the opening on the palmrest. 2. Align the tabs on the keyboard with the tabs on the computer chassis at an angle. 3. Place the keyboard on the palmrest. 4.

  • Page 45: Primary Memory Module

    Primary memory module Removing the primary memory module Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the base cover. 4. Remove the battery. 5. Remove the keyoard lattice. 6. Remove the keyboard. About this task The figure indicates the location of the primary memory module and provides a visual representation of the removal procedure.

  • Page 46: Installing The Primary Memory Module

    3. Pry the securing clips from both side of the memory module until the memory module pops up. 4. Remove the memory module from the memory-module slot. NOTE: Repeat the above steps if there are other memory installed. Installing the primary memory module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 47: Inner Frame

    3. Carefully align the two clips on the memory shield with the slots on the computer chassis and insert the clips under the chassis. 4. Place the memory shield and slide it towards the left side of the computer to cover the memory module. 5.
  • Page 48 Steps 1. For the computers shipped with WWAN card: a. Remove the (M2x3) screw that secures the Darwin bracket in place. b. Remove the Darwin bracket away from the computer. c. Disconnect the two Darwin antenna cables from the connector on the system board. 2.

  • Page 49: Installing The Inner Frame

    Installing the inner frame Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the inner frame and provides a visual representation of the installation procedure. Removing and installing components...
  • Page 50 Steps 1. Carefully route the keyboard FPC and keyboard backlight FPC through the inner frame and place the inner frame on the computer chassis. 2. Replace the ten (M2x3) screws to secure the inner frame in place. 3. Route the WLAN and WWAN antenna cables through the routing guide. 4.

  • Page 51: Smart-Card Reader

    Smart-card reader Removing the smart-card reader Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the base cover. 4. Remove the battery. 5. Remove the WLAN card. 6. Remove the WWAN card. 7.

  • Page 52: Touchpad Button

    Steps 1. Align and place the smart-card reader into its slot on the computer. 2. Replace the two (M2x2.5) screws to secure the smart-card reader in place. 3. Adhere the smart-card reader FFC to the touchpad. 4. Connect the smart-card reader FFC to the connector on the USH daughter board. 5.

  • Page 53: Installing The Touchpad Buttons

    About this task The figure indicates the location of the touchpad buttons and provides a visual representation of the removal procedure. Steps 1. For models shipped with smart card reader, disconnect the smart card reader FFC from the USH daughter board and peel the smart card reader FFC from the touchpad.

  • Page 54: Sd Card Reader

    Steps 1. Place the touchpad buttons into its slot in the palmrest. 2. Replace the two (M2x2.5) screws to secure the touchpad buttons to the palmrest. 3. Connect the touchpad buttons FPC to the connector in the touchpad. 4. For models shipped with smart card reader, connect the smart card reader FFC to the USH daughter board and adhere the smart card reader FFC on the touchpad.

  • Page 55: Installing Sd Card Reader

    About this task The figure indicates the location of the SD card reader and provides a visual representation of the removal procedure. Steps 1. Disconnect the SD card reader FPC from the connector on the system board. 2. Turn the computer and disconnect the LED board FFC from the SD card reader on the bottom side of the computer. 3.

  • Page 56: Heat Sink

    Steps 1. Align the SD card reader with the FPC into its slot on the palmrest. 2. Place the SD card reader with the FPC on the palmrest and route the SD card reader FPC through the opening in the palmrest.
  • Page 57 About this task The figure indicates the location of the heat-sink assembly and provides a visual representation of the removal procedure. Steps 1. Disconnect the power-adapter cable and peel the cable from the heat-sink assembly. 2. Disconnect the two fan cables from the connectors on the system board. 3.

  • Page 58: Installing The Heat-Sink Assembly

    NOTE: For the computers shipped with UMA graphics card, the thermal pads will be shown on the left half of the heat-sink assembly. Installing the heat-sink assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the keyboard and provides a visual representation of the installation procedure.

  • Page 59: Power Button Board

    Steps 1. Align and insert the heat-sink assembly into its slot on the computer. 2. For the computers shipped with UMA graphics card: a. Tighten the four captive screws to secure the heat-sink assembly to the system board. NOTE: Tighten the captive screws in the order stamped onto the heat sink next to the screws [1 > 2 > 3 > 4]. 3.

  • Page 60: Installing The Power Button Board

    Steps 1. Disconnect the power button board FFC from the connector on the system board. 2. Peel the power button board FFC from the palmrest. 3. Remove the two (M2x3) screws that secure the power button board to the computer. 4.

  • Page 61: Power Button Board With Fingerprint Reader

    Steps 1. Connect the power button board FFC to the power button board. 2. Align and place the power button board with the power button FFC into its slot on the computer. 3. Replace the two (M2x3) screws to secure the power button board to the computer. 4.

  • Page 62: Installing The Power Button Board Assembly With Fingerprint Reader

    Steps 1. Remove the (M2x3) screw that secures the power button board assembly with fingerprint reader FPC bracket to the power button board. 2. Remove the power button board assembly with fingerprint reader FPC bracket from the power button board. 3.

  • Page 63: Power Button

    Steps 1. Connect the power button board FFC to the power button board. 2. Align and place the power button board with power button FFC into its slot on the computer. 3. Replace the two (M2x3) screws to secure the power button board to the computer. 4.

  • Page 64: Installing The Power Button

    6. Remove the power button board. About this task The figure indicates the location of the power button and provides a visual representation of the removal procedure. Steps 1. Remove the two (M2x3) screws that secure the power button in its slot on the computer. 2.

  • Page 65: Power Button Assembly With Fingerprint Reader

    Steps 1. Place the power button into its slot on the computer. 2. Replace the two (M2x3) screws to secure the power button in place. Next steps 1. Install the power button board. 2. Install the heat-sink assembly. 3. Install the battery. 4.

  • Page 66: Installing The Power Button Assembly With Fingerprint Reader

    Steps 1. Remove the (M2x3) screw that secures the power button board assembly with fingerprint reader FPC bracket to the power button board. 2. Remove the power button board assembly with fingerprint reader FPC bracket from the power button board. 3.

  • Page 67: Gpu Power Cable

    Steps 1. Place the power button assembly with fingerprint reader into its slot on the computer. 2. Replace the two (M2x3) screws to secure the power button assembly with fingerprint reader in place. Next steps 1. Install the power button board assembly with fingerprint reader.

  • Page 68: Installing The Gpu Power Cable

    Steps 1. Carefully pry the outside end of the GPU power cable connector head to unlock the GPU power cable connector from the GPU card. 2. Slightly slide the GPU power cable connector outwards to disconnect the GPU power cable from the GPU card. 3.

  • Page 69: System Board

    Steps 1. Adhere the GPU power cable into its slot on the computer. 2. Disconnect the GPU power cable from the connector on the system board. 3. Slide the GPU power cable connector into its slot to connect the GPU power cable to the GPU card. 4.
  • Page 70 12. Remove the keyboard. 13. Remove the primary memory. 14. Remove the heat-sink assembly. 15. Remove the inner frame. About this task The figure indicates the location of the system board and provides a visual representation of the removal procedure. The following image indicates the connectors on your system board: 1.
  • Page 71 1. Primary memory module slot 2. GPU power cable connector 3. SD card reader cable 4. Speaker cable connector 5. Coin-cell battery cable connector NOTE: For models shipped with a discrete GPU card: Removing and installing components...
  • Page 72 Steps 1. Carefully pry the outside end of the GPU power cable connector head to unlock the GPU power cable connector from the system board on top side of the system. 2. Slightly slide the GPU power cable connector outwards to disconnect the GPU power cable from the connector on the system board.

  • Page 73: Installing The System Board

    11. Pry the coin-cell battery, located under the system board, from the palmrest while lifting the system board. NOTE: When replacing the system board, the Type-C bracket on the left side under the system board must be relocated to the replacement system board. NOTE: If the Type-C bracket becomes detached from the system board anytime after the system board is removed from the computer, re-adhere the bracket onto the system board.
  • Page 74 Removing and installing components...
  • Page 75 Steps NOTE: When replacing the system board, the Type-C bracket on the left side, under the system board must be relocated to the replacement system board. Adhere the coin-cell battery to the palmrest and then place the system board on its slot on the palmrest. 2.

  • Page 76: Power-Adapter Port

    3. Install the keyboard. 4. Install the keyboard lattice. 5. Install the card. 6. Install the primary memory. 7. Install the WWAN card. 8. Install the WLAN card. 9. Install the secondary memory. 10. Install the primary M.2 SSD. 11. Install the battery. 12.

  • Page 77: Installing The Power-Adapter Port

    5. Unroute the power-adapter cable from the cut-out on the system board and lift the cable clamp from the computer chassis. 6. Slide the power-adapter port towards the rear side of the computer to remove the power-adapter port from its compartment on the computer chassis.

  • Page 78: Gpu Card

    GPU card Removing the GPU card Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the secondary M.2 SSD. 4. Remove the base cover. 5. Remove the battery. 6. Remove the card. 7.

  • Page 79: Installing The Gpu Card

    Steps 1. Remove the three (M2x5) screws that secure the GPU card to the palmrest. 2. Remove the GPU card from the computer. Installing the GPU card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the GPU card and provides a visual representation of the installation procedure.

  • Page 80: Speaker

    8. Install the WWAN card. 9. Install the WLAN card. 10. Install the secondary memory. 11. Install the primary M.2 SSD. 12. Install the battery. 13. Install the base cover. 14. Install the secondary M.2 SSD. 15. Install the card. 16.

  • Page 81: Installing The Speaker

    Steps 1. Peel the pieces of adhesive tape that secures the speaker cable to the palmrest. 2. Pry the speaker module from its slot on the top edge of the palmrest. 3. Remove the speaker module from the computer. Installing the speaker Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 82 Steps 1. Align and place the speaker module into its slot on the top edge of the palmrest. 2. Adhere the three piece adhesive tape to secure the speaker cable in place on the palmrest. Next steps 1. Install the system board.

  • Page 83: Middle Cap

    18. Follow the procedure in after working inside your computer. Middle cap Removing the middle cap Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the secondary M.2 SSD. 4. Remove the base cover.

  • Page 84: Installing The Middle Cap

    2. Remove the middle cap from the computer. Installing the middle cap Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the middle cap and provides a visual representation of the installation procedure. Steps 1.
  • Page 85 3. Rotate the hinge cap and tuck the tabs on the middle cap underneath the speaker module. 4. Align and insert the middle cap onto the palmrest. NOTE: Ensure that the openings on the left and right side of the middle cap is secured in place by the two alignment pegs on the palmrest.

  • Page 86: Display Assembly

    5. Install the GPU power cable. 6. Install the keyboard. 7. Install the keyboard lattice. 8. Install the card. 9. Install the primary memory. 10. Install the WWAN card. 11. Install the WLAN card. 12. Install the secondary memory. 13. Install the primary M.2 SSD.
  • Page 87 Removing and installing components...

  • Page 88: Installing The Display Assembly

    Steps 1. Open the display assembly to a 45-degree angle and place the computer at the edge of a flat table so that the display assembly can extend below the table. NOTE: For computers shipped with IR camera configuration, disconnect the display cable and IR camera cable. 2.
  • Page 89 Steps NOTE: Before installing the display assembly, ensure that the display hinges are opened to a 140-degree angle against the display assembly, to fit the display assembly to the palmrest. Align the screw holes on the hinges on the display assembly to the screw holes on the palmrest. 2.

  • Page 90: Palm Rest

    NOTE: For computers shipped with IR camera configuration, connect the display cable and IR camera cable. Carefully route the cables between the hinges and the inside of the middle cap. Next steps 1. Install the power-adapter port. 2. Install the system board.

  • Page 91: Installing The Palmrest

    About this task The picture below shows the palmrest after performing the pre-removal parts procedures for any palm rest replacement. Installing the palmrest Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the palmrest and before performing the pre-installation parts procedures for any palmrest installation procedure.
  • Page 92 Next steps 1. Install the display assembly. 2. Install the middlecap. 3. Install the speakers. 4. Install the power-adapter port. 5. Install the system board. 6. Install the inner frame. 7. Install the heat-sink assembly. 8. Install the card. 9. Install the GPU power cable.

  • Page 93: Display Bezel

    Display bezel Removing the display bezel (non-touch) Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the secondary M.2 SSD. 4. Remove the base cover. 5. Remove the battery. 6. Remove the card.

  • Page 94: Installing The Display Bezel (Non-Touch)

    Steps 1. Using a flat head tool or a plastic scribe, pry open the display bezel from the two recess points on the bottom edge of the display bezel. 2. Working your way from the bottom edge, pry around the sides and top edge of the display bezel. NOTE: While prying the display bezel, ensure to pry along the outside edge of the display bezel using your hands-using a screw driver or other sharp objects may damage the display cover.
  • Page 95 Steps 1. Place the display bezel on the display assembly. 2. Press the edges of the display bezel until it clicks onto the display assembly. Next steps 1. Install the display assembly. 2. Install the middlecap. 3. Install the speakers. 4.

  • Page 96: Display Panel

    20. Install the card. 21. Follow the procedure in after working inside your computer. Display panel Removing the display panel (non-touch) Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the secondary M.2 SSD.
  • Page 97 Removing and installing components...
  • Page 98 Removing and installing components...

  • Page 99: Installing The Display Panel (Non-Touch)

    Steps 1. Remove the two (M2.5x2.5) screws and the two (M2x2.5) screws that secure the display panel to the display assembly. 2. Lift the display panel and turn the display panel over to access the display cable. 3. Peel the conductive tape covering the display cable. 4.
  • Page 100 Removing and installing components...
  • Page 101 Steps 1. Connect the display cable to the connector on the back of the display panel and lock the display cable connector. 2. Adhere the adhesive rubber strip to cover the display cable connector. 3. Adhere the transparent tape and conductive tape above the rubber strip to cover the display cable connector. 4.

  • Page 102: Display Hinges

    12. Install the keyboard lattice. 13. Install the card. 14. Install the primary memory. 15. Install the WWAN card. 16. Install the WLAN card. 17. Install the secondary memory. 18. Install the primary M.2 SSD. 19. Install the battery. 20. Install the base cover.

  • Page 103: Installing The Display Hinge (Non-Touch)

    Steps 1. Remove the eight (M2.5x2.5) screws that secure the display hinges to the display assembly. 2. Remove the display hinges. Installing the display hinge (non-touch) Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the display hinge and provides a visual representation of the installation procedure.

  • Page 104: Camera Shutter Cap

    Steps 1. Place the display hinge in its slot on the display assembly. 2. Replace the eight (M2.5x2.5) screws to secure the display hinge to the display assembly. Next steps 1. Install the display panel. 2. Install the display bezel. 3.

  • Page 105: Installing Camera Shutter Cap

    19. Remove the system board. 20. Remove the speakers. 21. Remove the display assembly. 22. Remove the display bezel. 23. Remove the display panel. About this task The figure indicates the location of the camera shutter cap and provides a visual representation of the removal procedure. Steps 1.

  • Page 106: Camera

    3. Press the cap until it clicks into place to secure the cap into its slot. Next steps 1. Install the display panel. 2. Install the display bezel. 3. Install the display assembly. 4. Install the speakers. 5. Install the system board.

  • Page 107: Installing The Camera

    23. Remove the display panel. 24. Remove the camera shutter cap. About this task The figure indicates the location of the camera and provides a visual representation of the removal procedure. Steps 1. Peel the adhesive tape that covers the camera module. 2.
  • Page 108 Steps 1. Place the camera module in its slot on the display back cover. 2. Place the camera shutter cap on the top edge of the camera shutter. 3. Connect the display cable to the camera module. 4. Adhere the adhesive tape to cover the camera module. Next steps 1.

  • Page 109: P-Sensor Board

    P-sensor board Removing the P-sensor board Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the secondary M.2 SSD. 4. Remove the base cover. 5. Remove the battery. 6. Remove the card. 7.

  • Page 110: Installing The P-Sensor Board

    Steps 1. Gently pry the P-sensor board from its slot on the display back cover. 2. Flip over the P-sensor board. 3. Disconnect the display cable from the P-sensor board. 4. Remove the P-sensor board. Installing the P-sensor board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 111 Steps 1. Connect the display cable to the P-sensor board. 2. Flip the P-sensor board and place it gently in its slot on the display back cover. Next steps 1. Install the display panel. 2. Install the display bezel. 3. Install the display assembly.

  • Page 112: Display Cable

    Display cable Removing the display cable Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the secondary M.2 SSD. 4. Remove the base cover. 5. Remove the battery. 6. Remove the card. 7.

  • Page 113: Installing The Display Cable

    Steps 1. Peel the adhesive tape covering the camera module. 2. Disconnect the display cable from the camera module. 3. Peel the display cable from the display cover and unroute the cable from the routing channels. 4. Remove the display cable from the display back cover. Installing the display cable Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 114 Steps 1. Route and adhere the display cable on the display back cover. 2. Connect the display cable to the connector on the camera module. 3. Adhere the adhesive tape to cover the camera module. Next steps 1. Install the P-sensor. 2.

  • Page 115: Display Back Cover

    19. Install the secondary memory. 20. Install the primary M.2 SSD. 21. Install the battery. 22. Install the base cover. 23. Install the secondary M.2 SSD. 24. Install the card. 25. Follow the procedure in after working inside your computer. Display back cover Replacing the display back cover Prerequisites...
  • Page 116 For installing the components, place the display back cover on a flat surface. 1. Install the display cable. 2. Install the camera. 3. Install the camera shutter cap. 4. Install the display hinge. 5. Install the P-sensor. 6. Install the display panel.

  • Page 117: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading, or installing drivers, it is recommended that you read the Dell knowledge base article, Drivers and Downloads FAQs Drivers and downloads...

  • Page 118: Chapter 4: Bios Setup

    BIOS setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 119: Boot Sequence

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...
  • Page 120 Table 5. BIOS setup options—System information menu (continued) General-System Information Memory Installed Displays the total computer memory installed. Memory Available Displays the total computer memory available. Memory Speed Displays the memory speed. Memory Channel Mode Displays single or dual channel mode. Memory Technology Displays the technology used for the memory.
  • Page 121 Table 5. BIOS setup options—System information menu (continued) General-System Information Primary HDD Displays the primary hard drive information of the computer. MiniCard SSD Device Displays the MiniCard SSD device information of the computer. Modular Bay Device Displays the Modular Bay device information of the computer. System eSATA Device Displays the System eSATA device information of the computer.
  • Page 122 Table 6. System setup options—System Configuration menu (continued) System Configuration SMART Reporting Enable or disable SMART Reporting during system startup. USB Configuration Enable USB Boot Support Enable or disable booting from USB mass storage devices such as external hard drive, optical drive, and USB drive. Enable External USB Port Enable or disable booting from USB mass storage devices connected to external USB port.
  • Page 123 Table 8. System setup options—Security menu (continued) Security PTT Security Enable or disable Platform Trust Technology (PTT) visibility to the operating system. Absolute I This field allows you to Enable, Disable, or Permanently Disable the BIOS module interface of the optional Absolute Persistence Module service from Absolute®...
  • Page 124 Table 10. System setup options—Intel Software Guard Extensions menu (continued) Intel Software Guard Extensions AC Behavior Enables the system to turn on automatically, when AC power is supplied. Enable Intel Speed Shift Technology Enable or disable Intel Speed Shift Technology. Auto On Time Enable to set the computer to turn on automatically every day or on a preselected date and time.

  • Page 125: Updating The Bios In Windows

    SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the even of certain system errors.

  • Page 126: Updating Bios On Systems With Bitlocker Enabled

    3. Insert the USB flash drive into the computer that requires the BIOS update. 4. Restart the computer and press F12 when the Dell logo appears to display the One Time Boot Menu. 5. Using arrow keys, select USB Storage Device and press Enter.

  • Page 127: Updating The Bios In Linux And Ubuntu

    To update the system BIOS on a computer that is installed with Linux or Ubuntu, see the knowledge base article 000131486 www.dell.com/support. One time boot menu To enter one time boot menu, turn on your computer, and then press F12 immediately.

  • Page 128: System And Setup Password

    Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 129: Deleting Or Changing An Existing System Setup Password

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 130: Chapter 5: Troubleshooting

    Troubleshooting Topics: • Built-in self-test (BIST) • Dell SupportAssist Pre-boot System Performance Check diagnostics • System-diagnostic lights • Recovering the operating system • Backup media and recovery options • Real Time Clock—RTC reset • WiFi power cycle • Drain residual flea power (perform hard reset)

  • Page 131: M-Bist

    LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.

  • Page 132: Lcd Built-In Self Test (Bist)

    LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.

  • Page 133: System-Diagnostic Lights

    (AC, battery, coin cell) and errors drain flea power by pressing and holding down power button for 3~5 seconds. CPU failure ● Run the Dell Support Assist/Dell Diagnostics tool. ● If problem persists, replace the system board. System board failure (included ●...

  • Page 134: Recovering The Operating System

    Check diagnostics. Recovering the operating system When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell SupportAssist OS Recovery. Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows operating system.

  • Page 135: Backup Media And Recovery Options

    You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures. For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at www.dell.com/serviceabilitytools.

  • Page 136: Drain Residual Flea Power (Perform Hard Reset)

    5. Press and hold the power button for 20 seconds to drain the flea power. 6. Install the battery. 7. Install the base cover. 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, see the knowledge base article SLN85632 www.dell.com/support. Troubleshooting...

  • Page 137: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 20. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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