International Limited Warranty; Service Information - Hatco GLO-RAY GRSDH Series Installation And Operating Manual

1. PRODUCT WARRANTY
Hatco warrants the products that it manufactures (the
"Products") to be free from defects in materials and
workmanship, under normal use and service, for a period of one
(1) year from the date of purchase when installed and
maintained in accordance with Hatco's written instructions or 18
months from the date of shipment from Hatco. Buyer must
establish the Product's purchase date by registering the Product
with Hatco or by other means satisfactory to Hatco in its sole
discretion.
Hatco warrants the following Product components to be free
from defects in materials and workmanship from the date of
purchase (subject to the foregoing conditions) for the period(s)
of time and on the conditions listed below:
a) Two (2) Year Parts Warranty:
Conveyor Toaster Elements (metal sheathed)
Drawer Warmer Elements (metal sheathed)
Drawer Warmer Drawer Rollers and Slides
Strip Heater Elements (metal sheathed)
Display Warmer Elements (metal sheathed air heating)
Holding Cabinet Elements (metal sheathed air heating)
Heated Well Elements — HW and HWB Series
(metal sheathed)
b) Five (5) Year Parts Warranty:
3CS and FR Tanks
c) Ten (10) Year Parts Warranty:
Electric Booster Heater Tanks
Gas Booster Heater Tanks
d) Ninety (90) Day Parts Warranty:
Replacement Parts
The warranty on Hatco Glo-Ray
Warmers is for one year from date of purchase or eighteen
months from date of shipping from Hatco, whichever occurs first.
If you experience a problem with a Merchandising Display
during the warranty period, please do the following:
Contact Local Hatco Dealer
When contacting the Hatco dealer for service assistance,
please supply the dealer with the following information to
ensure prompt processing:
• Model of unit
• Serial number (located on the back of the unit)
• Specific problem with the unit
• Date of purchase
• Name of business
• Shipping address
• Contact name and phone number
Form No. GRSDCEM1-0514

INTERNATIONAL LIMITED WARRANTY

Merchandising Display
®
THE FOREGOING WaRRaNTIES aRE EXCLUSIVE aND IN
LIEU OF aNY OTHER WaRRaNTY, EXPRESSED OR
IMPLIED, INCLUDING BUT NOT LIMITED TO aNY IMPLIED
WaRRaNTY OF MERCHaNTaBILITY OR FITNESS FOR a
PaRTICULaR PURPOSE OR PaTENT OR OTHER
INTELLECTUaL PROPERTY RIGHT INFRINGEMENT.
Without limiting the generality of the foregoing, SUCH
WaRRaNTIES DO NOT COVER: Coated incandescent light
bulbs, fluorescent lights, heat lamp bulbs, coated halogen
light bulbs, halogen heat lamp bulbs, xenon light bulbs, LED
light tubes, glass components, and fuses; Product failure in
booster tank, fin tube heat exchanger, or other water heating
equipment caused by liming, sediment buildup, chemical
attack, or freezing; or Product misuse, tampering or
misapplication, improper installation, or application of
improper voltage.
2. LIMITATION OF REMEDIES AND DAMAGES
Hatco's liability and Buyer's exclusive remedy hereunder will be
limited solely to replacement of part or Product using, at Hatco's
option, new or refurbished parts or Product by Hatco or a Hatco-
authorized service agency with respect to any claim made within
the applicable warranty period referred to above. Hatco
reserves the right to accept or reject any such claim in whole or
in part. In the context of this Limited Warranty, "refurbished"
means a part or Product that has been returned to its original
specifications by Hatco or a Hatco-authorized service agency.
Hatco will not accept the return of any Product without prior
written approval from Hatco, and all such approved returns shall
be made at Buyer's sole expense. HaTCO WILL NOT BE
LIaBLE, UNDER
CONSEQUENTIaL OR INCIDENTaL DaMaGES, INCLUDING
BUT NOT LIMITED TO LaBOR COSTS OR LOST PROFITS
RESULTING FROM THE USE OF OR INaBILITY TO USE THE
PRODUCTS OR FROM
INCORPORaTED IN OR BECOMING a COMPONENT OF
aNY OTHER PRODUCT OR GOODS.

SERVICE INFORMATION

The Hatco dealer will do the following:
• Provide replacement part(s) as required
• Submit warranty claim to Hatco for processing
Non-Warranty Problems
If you experience a non-warranty problem that requires
assistance, please contact the nearest authorized Hatco
Service agency.
To locate the nearest Service agency:
• access our website at www.hatcocorp.com, select the
Resources pull-down menu, and click on "Find Service
agent/Distributor"
• call Hatco Service at 414-671-6350
• e-mail Hatco Service at partsandservice@hatcocorp.com
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