Brother PT-P910BT User Manual
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Brother PT-P910BT User Manual

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User's Guide
PT-P910BT
© 2020 Brother Industries, Ltd. All rights reserved.

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Summary of Contents for Brother PT-P910BT

  • Page 1 User's Guide PT-P910BT © 2020 Brother Industries, Ltd. All rights reserved.

  • Page 2: Table Of Contents

    Home > Table of Contents Table of Contents Before You Use Your Brother Machine ....................1 Definitions of Notes ............................2 Safety Precautions ............................3 General Precautions ............................6 Trademarks and Licenses ..........................7 Open Source Licensing Remarks ........................8 Important Note ...............................
  • Page 3 If You Are Having Difficulty with Your Machine .................... 72 Error and Maintenance LED Indications ...................... 73 Printing Problems............................75 Version Information ............................78 Reset the Label Printer ..........................79 Appendix.............................. 80 Specifications ............................... 81 Software Development Kit..........................82 Optional Accessories ..........................83 Brother Numbers............................84...

  • Page 4: Before You Use Your Brother Machine

    Home > Before You Use Your Brother Machine Before You Use Your Brother Machine • Definitions of Notes • Safety Precautions • General Precautions • Trademarks and Licenses • Open Source Licensing Remarks • Important Note...

  • Page 5: Definitions Of Notes

    Home > Before You Use Your Brother Machine > Definitions of Notes Definitions of Notes We use the following symbols and conventions throughout this User's Guide: DANGER indicates an imminently hazardous situation which, if not avoided, will DANGER result in death or serious injuries.

  • Page 6: Safety Precautions

    To charge the rechargeable battery, insert it into your Label Printer, and then connect the Label Printer to the computer using the USB cable or use the Battery Charger (PA-BC-002)* to charge the battery. * Not available in all countries. For more information, visit your local Brother website. •...
  • Page 7 • DO NOT puncture the rechargeable battery with any objects, subject it to severe shocks, or throw it. Damage to the rechargeable battery’s protection circuit could cause the rechargeable battery to be recharged at an abnormal current/voltage or cause an abnormal chemical reaction within the rechargeable battery.
  • Page 8 Related Information • Before You Use Your Brother Machine...

  • Page 9: General Precautions

    Home > Before You Use Your Brother Machine > General Precautions General Precautions Label Printer, Tape Cassette, and USB Cable • DO NOT use these items in any way or for any purpose not described in this guide. Doing so may result in accidents or damage.

  • Page 10: Trademarks And Licenses

    Portions of this software are copyright © 2014 The FreeType Project (www.freetype.org). All rights reserved. Any trade names and product names of companies appearing on Brother products, related documents and any other materials are all trademarks or registered trademarks of those respective companies.

  • Page 11: Open Source Licensing Remarks

    Before You Use Your Brother Machine > Open Source Licensing Remarks Open Source Licensing Remarks This product includes open source software. To see the Open Source Licensing Remarks, go to your model's Manuals page on the Brother support website at support.brother.com. Related Information •...

  • Page 12: Important Note

    The contents of this document and the specifications of this product are subject to change without notice. • Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publications.

  • Page 13: Set Up Your Label Printer

    Home > Set Up Your Label Printer Set Up Your Label Printer • Parts Description • Install the Battery • Charge the Battery • Insert the Tape Cassette • Turn Power On/Off...

  • Page 14: Parts Description

    Home > Set Up Your Label Printer > Parts Description Parts Description 1. Tape Exit Slot 2. Power LED Power LED Lit/Flashing Status Green • Bluetooth connection established. (Only when auto re- pairing is enabled.) • Feeding and cutting tape. •...
  • Page 15 5. Battery LED Battery LED Lit/Flashing Status Orange Fully charged Charging Flashing slowly Only half the battery charge remains. Flashing intermittently and rapidly The battery charge is low. Flashing Rapidly • Battery not installed • Insufficient charge or battery failure. For more information, see Related Topics:Error and Maintenance LED Indications.

  • Page 16: Install The Battery

    Home > Set Up Your Label Printer > Install the Battery Install the Battery 1. Place your fingers near the Tape Exit Slot. 2. Open the Cassette Cover. 3. Press the release tab to remove the Battery Cover.
  • Page 17 4. Insert the battery. 5. Reattach the Battery Cover. 6. Close the Cassette Cover. Printing cannot be performed when a battery is not installed. Related Information • Set Up Your Label Printer...

  • Page 18: Charge The Battery

    Home > Set Up Your Label Printer > Charge the Battery Charge the Battery Fully charge the rechargeable battery before using the Label Printer. • Charge the battery in environments between 10°C and 35°C, otherwise the battery will not charge, and the Battery LED will remain lit.
  • Page 19 Charge the Battery Using a USB AC Adapter Connect the USB cable to a USB AC Adapter (not included) suitable for charging mobile devices and plug the adapter into an electrical socket. 1. USB AC Adapter (not included) 5 V DC, 0.5 A or above The Battery LED turns on.

  • Page 20: Insert The Tape Cassette

    Home > Set Up Your Label Printer > Insert the Tape Cassette Insert the Tape Cassette 1. Place your fingers near the Tape Exit Slot. 2. Open the Cassette Cover. 3. Confirm the tip of the tape is aligned with the Tape Exit Slot.
  • Page 21 4. Insert the Tape Cassette into the Label Printer until it locks into place. • After the tape passes under the Tape Guide, pull the tip to remove any slack in the tape. • Make sure the tape is not caught in the unit when inserting or removing the Tape Cassette. 5.

  • Page 22: Turn Power On/Off

    Home > Set Up Your Label Printer > Turn Power On/Off Turn Power On/Off • To turn the Label Printer on, press The Power LED turns on. • To turn the Label Printer off, press until the Power LED is lit in orange, and then release The Power LED turns off.

  • Page 23: Install Software

    Home > Install Software Install Software • Install Printer Drivers and Software on a Computer • Connect the Label Printer to a Computer...

  • Page 24: Install Printer Drivers And Software On A Computer

    Install Printer Drivers and Software on a Computer To print from your computer, install the printer driver and P-touch Editor to your computer. 1. In the address bar, type install.brother and download the Software/Documentation installer. http://install.brother 2. Double-click the downloaded installer, and follow the on-screen instructions.

  • Page 25: Available Applications

    Home > Install Software > Install Printer Drivers and Software on a Computer > Available Applications Available Applications Windows Application Features P-touch Editor Allows you to design and print custom labels using built-in drawing tools to create various font and text styles, import images, and insert barcodes. P-touch Library Manages and prints P-touch Editor templates.

  • Page 26: Connect The Label Printer To A Computer

    Home > Install Software > Connect the Label Printer to a Computer Connect the Label Printer to a Computer • Connect the Label Printer to a Computer Using a USB Cable...

  • Page 27: Connect The Label Printer To A Computer Using A Usb Cable

    Home > Install Software > Connect the Label Printer to a Computer > Connect the Label Printer to a Computer Using a USB Cable Connect the Label Printer to a Computer Using a USB Cable 1. Make sure the Label Printer is turned off before connecting the USB cable. 2.

  • Page 28: Create Labels And Print Using Computer

    Home > Create Labels and Print Using Computer Create Labels and Print Using Computer • Create Labels Using P-touch Editor (Windows) • Print Labels Using P-touch Editor (Windows) • Create Labels and Print Using P-Touch Editor (Mac) • Print Labels Distributed to Multiple Label Printers to Reduce Printing Time (Windows) •...

  • Page 29: Create Labels Using P-Touch Editor (Windows)

    Create Labels Using P-touch Editor (Windows) To use your Label Printer with your computer, install P-touch Editor and the printer driver. For the latest drivers and software, go to your model's Downloads page on the Brother support website at support.brother.com.

  • Page 30: Main Window Of P-Touch Editor Express Mode (Windows)

    Home > Create Labels and Print Using Computer > Create Labels Using P-touch Editor (Windows) > Main Window of P-touch Editor Express Mode (Windows) Main Window of P-touch Editor Express Mode (Windows) Express mode allows you to quickly create layouts including text and images. 1.

  • Page 31: Main Window Of P-Touch Editor Professional Mode (Windows)

    Home > Create Labels and Print Using Computer > Create Labels Using P-touch Editor (Windows) > Main Window of P-touch Editor Professional Mode (Windows) Main Window of P-touch Editor Professional Mode (Windows) Professional mode allows you to create layouts using a wide-range of advanced tools and options. 1.

  • Page 32: Main Window Of P-Touch Editor Snap Mode (Windows)

    Home > Create Labels and Print Using Computer > Create Labels Using P-touch Editor (Windows) > Main Window of P-touch Editor Snap Mode (Windows) Main Window of P-touch Editor Snap Mode (Windows) Snap mode allows you to capture all or a portion of your computer screen display and print it as an image. Related Information •...

  • Page 33: Print Labels Using P-Touch Editor (Windows)

    Home > Create Labels and Print Using Computer > Print Labels Using P-touch Editor (Windows) Print Labels Using P-touch Editor (Windows) >> Express Mode >> Professional Mode >> Snap Mode Express Mode Configure the settings in the Print screen before printing. •...

  • Page 34: Create Labels And Print Using P-Touch Editor (Mac)

    You cannot transfer label data created using P-touch Editor to the Label Printer. To use your Label Printer with your computer, install P-touch Editor. For the latest software, go to your model's Downloads page on the Brother support website at support.brother.com.

  • Page 35: Main Window Of P-Touch Editor (Mac)

    Home > Create Labels and Print Using Computer > Create Labels and Print Using P-Touch Editor (Mac) > Main Window of P-touch Editor (Mac) Main Window of P-touch Editor (Mac) 1. Toolbar 2. Object Inspector 3. Layout Window 4. Database Connection Area 5.

  • Page 36: Print Labels Distributed To Multiple Label Printers To Reduce Printing Time (Windows)

    Home > Create Labels and Print Using Computer > Print Labels Distributed to Multiple Label Printers to Reduce Printing Time (Windows) Print Labels Distributed to Multiple Label Printers to Reduce Printing Time (Windows) When printing a large number of labels, printing can be distributed among multiple Label Printers to reduce printing time.
  • Page 37 5. Right-click the selected Label Printer or Printers, and then click Settings. From the Paper Size drop-down list, select the label size. If multiple Label Printers have been selected, the same label size setting is applied to all selected Label Printers.

  • Page 38: Print Labels Using The Printer Driver (Windows)

    Home > Create Labels and Print Using Computer > Print Labels Using the Printer Driver (Windows) Print Labels Using the Printer Driver (Windows) 1. Connect the Label Printer to a computer. 2. Open the document you want to print. 3. Select the print command in your application. 4.

  • Page 39: Store Or Manage Templates (P-Touch Library)

    Home > Store or Manage Templates (P-touch Library) Store or Manage Templates (P-touch Library) • Edit Templates Using P-touch Library (Windows) • Print Templates Using P-touch Library (Windows) • Search Templates Using P-touch Library (Windows)

  • Page 40: Edit Templates Using P-Touch Library (Windows)

    Windows 8.1: Click the P-touch Library 2.3 icon on the Apps screen. • Windows 7: Click Start > All Programs > Brother P-touch > P-touch Tools > P-touch Library 2.3. The main window appears. Overview of the Toolbar Icons Icon...

  • Page 41: Print Templates Using P-Touch Library (Windows)

    Click the P-touch Library 2.3 icon on the Apps screen. • Windows 7: Click Start > All Programs > Brother P-touch > P-touch Tools > P-touch Library 2.3. The main window appears. 2. Select the template you want to print, and then click Print.

  • Page 42: Search Templates Using P-Touch Library (Windows)

    Click the P-touch Library 2.3 icon on the Apps screen. • Windows 7: Click Start > All Programs > Brother P-touch > P-touch Tools > P-touch Library 2.3. The main window appears. 2. Click Search. The Search dialog box appears.
  • Page 43 The following search criteria are available: Settings Details Multiple Parameters Determines how the program searches when multiple criteria are specified. If you select AND, the program searches for files meeting all of the criteria. If you select OR, the program searches for files meeting any of the criteria.

  • Page 44: Print Labels Using Mobile Devices

    Home > Print Labels Using Mobile Devices Print Labels Using Mobile Devices • Install Mobile Apps • Create Labels and Print Using a Mobile Devices...

  • Page 45: Install Mobile Apps

    Home > Print Labels Using Mobile Devices > Install Mobile Apps Install Mobile Apps Brother offers various applications for use with your Label Printer, including applications to print directly from your ™ iPhone, iPad, iPod touch, and Android mobile devices.

  • Page 46: Create Labels And Print Using A Mobile Devices

    Home > Print Labels Using Mobile Devices > Create Labels and Print Using a Mobile Devices Create Labels and Print Using a Mobile Devices Make sure the Label Printer is connected to your mobile device via Bluetooth or using a USB cable. Printing via USB cable is not supported by Design&Print 2.

  • Page 47: Update

    Home > Update Update • Update P-touch Editor • Update the Firmware...

  • Page 48: Update P-Touch Editor

    Software icon on the desktop. • Windows 7: Click Start > All Programs > Brother P-touch > P-touch Update Software, or double-click the P-touch Update Software icon on the desktop. 2. Click the Computer software update icon. 3. Select the Printer and Language options using the drop-down lists.
  • Page 49 When finished, a confirmation dialog appears. • To update P-touch Editor for Mac, visit http://appstore.com/mac/brotherindustriesltd/brotherptoucheditor. Related Information • Update...

  • Page 50: Update The Firmware

    Software icon on the desktop. • Windows 7: Click Start > All Programs > Brother P-touch > P-touch Update Software, or double-click the P-touch Update Software icon on the desktop. 3. Click the Machine update icon. 4. Select the Printer option, make sure the machine is connected correctly, and then click OK.
  • Page 51 6. Select the check box next to the firmware you want to update and then click Transfer. NOTE Make sure your computer is connected to the Internet. Do not turn the Label Printer off or disconnect the cable during the update process and data transfer. Bluetooth pairings/connections may be reset after firmware updates.
  • Page 52 5. Select the check box next to the firmware you want to update and then click Transfer. NOTE Make sure your computer is connected to the Internet. Do not turn the Label Printer off or disconnect the USB cable during the update process and data transfer.

  • Page 53: Printer Settings

    Home > Printer Settings Printer Settings • Change Printer Settings Using the Printer Setting Tool (Windows) • Apply Setting Changes to Multiple Label Printers (Windows) • Change Printer Settings Using the Printer Setting Tool (Mac) • Apply Setting Changes to Multiple Label Printers (Mac)

  • Page 54: Change Printer Settings Using The Printer Setting Tool (Windows)

    Click the Printer Setting Tool icon on the Apps screen. • Windows 7: Click Start > All Programs > Brother > Label & Mobile Printer > Printer Setting Tool. The main window appears. 1. Printer Lists the connected Label Printers.
  • Page 55 Use the Printer Setting Tool to configure the Label Printer only when the Label Printer is idle. The Label Printer may malfunction if you try to configure it while it is processing or printing a print job. Related Information • Printer Settings •...

  • Page 56: Communication Settings Of The Printer Setting Tool (Windows)

    Home > Printer Settings > Change Printer Settings Using the Printer Setting Tool (Windows) > Communication Settings of the Printer Setting Tool (Windows) Communication Settings of the Printer Setting Tool (Windows) Use Communication Settings in the Printer Setting Tool to specify or change the Label Printer communication information.
  • Page 57 7. Items When the Current Status menu is selected, the current settings appear in the settings display/change area. Select the item for the settings you want to change. 8. Disable these settings When this check box is selected, appears in the tab, and the settings can no longer be specified or changed.
  • Page 58 If the connected Label Printer is different from the Label Printer shown in the Printer drop-down list, the settings available on all tabs change to match the connected Label Printer. • Change Node Name/Bluetooth Device Name Allows renaming a Bluetooth device. •...

  • Page 59: Device Settings Of The Printer Setting Tool (Windows)

    Home > Printer Settings > Change Printer Settings Using the Printer Setting Tool (Windows) > Device Settings of the Printer Setting Tool (Windows) Device Settings of the Printer Setting Tool (Windows) Use Device Settings in the Printer Setting Tool to specify or change printer settings when connecting the Label Printer and computer with a USB cable or via a Bluetooth connection.
  • Page 60 6. Apply Applies the settings to the Label Printer. To save the specified settings in a command file, select the Save in Command File option from the drop-down list. 7. Settings Tabs Contains settings that may be specified or changed. appears in the tab, the settings cannot be changed.
  • Page 61 Specifies whether the Label Printer turns on automatically when connected to a USB AC Adapter or a computer. • Auto Power Off (USB Connection) Specifies the period of time that passes before the Label Printer turns off automatically when connected to a USB AC Adapter or a computer.

  • Page 62: Apply Setting Changes To Multiple Label Printers (Windows)

    Home > Printer Settings > Apply Setting Changes to Multiple Label Printers (Windows) Apply Setting Changes to Multiple Label Printers (Windows) >> Communication Settings >> Device Settings Communication Settings 1. After applying settings to the first Label Printer, disconnect the Label Printer from the computer, and then connect the second Label Printer to the computer.

  • Page 63: Change Printer Settings Using The Printer Setting Tool (Mac)

    1. Connect the Label Printer you want to configure to the computer. 2. Double-click Macintosh HD > Applications > Brother > Printer Setting Tool > Printer Setting Tool.app. The Printer Setting Tool window appears. 3. Make sure the Label Printer you want to configure appears next to Printer.

  • Page 64: Setting Dialog Box Of Printer Setting Tool (Mac)

    Home > Printer Settings > Change Printer Settings Using the Printer Setting Tool (Mac) > Setting Dialog Box of Printer Setting Tool (Mac) Setting Dialog Box of Printer Setting Tool (Mac) 1. Printer Lists the connected Label Printers. 2. Import Imports settings from a file.
  • Page 65 Auto Power Off (USB Connection) Specifies the period of time that passes before the Label Printer turns off automatically when connected to a USB AC Adapter or a computer. • The Label Printer automatically enters Auto Power Off mode when the specified time elapses under the following conditions: The Label Printer does not receive data.

  • Page 66: Apply Setting Changes To Multiple Label Printers (Mac)

    Home > Printer Settings > Apply Setting Changes to Multiple Label Printers (Mac) Apply Setting Changes to Multiple Label Printers (Mac) 1. After applying settings to the first Label Printer, disconnect the Label Printer from the computer, and then connect the second Label Printer to the computer. 2.

  • Page 67: Routine Maintenance

    Home > Routine Maintenance Routine Maintenance • Maintenance • Replace the Battery...

  • Page 68: Maintenance

    Home > Routine Maintenance > Maintenance Maintenance We recommend cleaning your Label Printer on a regular basis to maintain the best performance. Always disconnect the USB cable and turn the Label Printer off before cleaning. >> Clean the Label Printer (Exterior) >>...
  • Page 69 Head Roller See the instructions provided with the Print Head Cleaning Cassette for directions on how to use it. Clean the Tape Cutter Tape adhesive can build up on the cutter blade after repeated use, which may result in the tape jamming in the cutter.
  • Page 70 Full Cutter Related Information • Routine Maintenance...

  • Page 71: Replace The Battery

    Home > Routine Maintenance > Replace the Battery Replace the Battery • To ensure the highest performance and longest life from the rechargeable battery, when storing the Label Printer for a long period of time: Charge once every six months. Store in a cool dry place out of direct sunlight in environments between 10°C and 35°C.
  • Page 72 4. Remove the Battery Cover. 5. Remove the battery. 6. Insert the new battery.
  • Page 73 7. Reattach the Battery Cover. 8. Close the Cassette Cover. Related Information • Routine Maintenance...

  • Page 74: Troubleshooting

    Home > Troubleshooting Troubleshooting • If You Are Having Difficulty with Your Machine • Error and Maintenance LED Indications • Printing Problems • Version Information • Reset the Label Printer...

  • Page 75: If You Are Having Difficulty With Your Machine

    Insert the Tape Cassette correctly. • Close the Cassette Cover completely. If you still have problems, see Related Information. If after reading the topics you are unable to resolve the problem, visit the Brother support website at support.brother.com. Related Information • Troubleshooting Related Topics: •...

  • Page 76: Error And Maintenance Led Indications

    * If the Power LED is green, Bluetooth is ON, and if it is orange, Bluetooth is OFF. Recovery mode Transfer the program again. If the problem continues, contact Brother customer service or your local Brother dealer. Flashing Battery not installed. Gently press (Once per second) Insert or replace the battery.
  • Page 77 Power LED Lit/Flashing Condition Solution (The flashing pattern may change if you press Battery LED Lit/Flashing Condition Action Orange Flashing Rapidly • Battery not Insert or replace the battery. installed. • Battery error Restart the Label Printer. If the problem is still not resolved, replace the battery.

  • Page 78: Printing Problems

    Home > Troubleshooting > Printing Problems Printing Problems Problem Solution The Label Printer does not print. • Correctly insert the Tape Cassette. • If the Tape Cassette is empty, replace it. • Securely close the Cassette Cover. • Charge the battery. •...
  • Page 79 Problem Solution A tape jam error cannot be If the problem continues, contact Brother customer service or your local Brother cleared despite following the dealer. troubleshooting steps. A horizontal gap runs through the Streaks or poor quality printed labels generally indicate that the Print Head is middle of the printed label.
  • Page 80 Problem Solution Battery life is short, even when The battery may have reached the end of its life. Use a new battery. fully charged. Related Information • Troubleshooting Related Topics: • Insert the Tape Cassette • Charge the Battery • Maintenance •...

  • Page 81: Version Information

    Use the P-touch Update Software to confirm whether you have the latest software. version. For more information about the P-touch Update Software, see Related Topics. • See support.brother.com. Related Information • Troubleshooting Related Topics: •...

  • Page 82: Reset The Label Printer

    Home > Troubleshooting > Reset the Label Printer Reset the Label Printer Reset the internal memory of your Label Printer if the Label Printer is not operating correctly. >> Reset Settings to the Factory Settings Using the Label Printer Buttons >>...

  • Page 83: Appendix

    Home > Appendix Appendix • Specifications • Software Development Kit • Optional Accessories • Brother Numbers...

  • Page 84: Specifications

    Battery Rechargeable Li-ion Battery: PA-BT-003 Media Specification Tape Width Brother TZe Tape Cassette: 3.5 mm, 6 mm, 9 mm, 12 mm, 18 mm, 24 mm, 36 mm Compatible Operating Systems For the latest list of compatible software, visit support.brother.com. Related Information • Appendix...

  • Page 85: Software Development Kit

    Appendix > Software Development Kit Software Development Kit A Software Development Kit (SDK) is available from the Brother Developer Center (brother.com/product/dev). ™ The b-PAC SDK and the SDKs for mobile devices (Android , iPhone, and iPad) can also be downloaded. (The SDKs available are subject to change without notice.)

  • Page 86: Optional Accessories

    Home > Appendix > Optional Accessories Optional Accessories Part Name Part No. Battery Charger PA-BC-002 Related Information • Appendix...

  • Page 87: Brother Numbers

    FAQs (Frequently Asked Questions) For more information on your Brother machine, visit Brother's support website at support.brother.com. For additional help and tips, go to your model’s FAQs & Troubleshooting page; for the latest printer drivers and software, go to your model’s Downloads page.
  • Page 88 Version A...

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