Axis 216FD User Manual page 53

Overlay/Privacy mask is not displayed
Incorrect size or location of overlay or
privacy mask.
Browser freezes
Netscape 7.x or Mozilla 1.4 (or later)
can sometimes freeze on a slow com-
puter
Problems uploading files
Limited space
Motion Detection triggers unexpectedly
Changes in luminance
No audio
Incorrect setup
No audio or
very poor audio quality
Audio volume too low/high
Volume settings incorrect
Poor audio quality
Too many users
CPU overloaded
Unsynchronized audio and video
Distorted audio
Stuttering audio
For further assistance, please contact your reseller or see the support pages on the Axis
Website at www.axis.com/techsup
AXIS 216FD/FD-V/MFD/MFD-V - Troubleshooting
The overlay or privacy mask may have been positioned incorrectly or wrong resolution was
used while positioning. Refer to the online help for information on the limitations when
using image overlays and privacy masks.
Lower the image resolution.
There is only limited space available for the upload of your own files. Try deleting existing
files to free up space.
Motion detection is based upon changes in luminance in the image. This means that if
there are sudden changes in the lighting, motion detection may be triggered mistakenly.
Lower the sensitivity setting to avoid problems with luminance.
Check the sound card in the PC. Ensure that the mute button is not pressed and the volume
settings are correct.
Check that the correct Audio Input source is selected under Setup > Audio > Source. Select
Microphone for the internal microphone or for a connected external microphone. Select
Line for a connected line in source.
The volume of the microphone is either too high or too low. Change the volume for the
microphone in the toolbar on the Live View page.
Too many users/clients connected to the camera may affect the sound quality adversely.
Try limiting the number of clients allowed to connect under Basic Configuration > Users.
Reduce the number of listeners and viewers and decrease the image resolution and com-
pression.
It is recommended that the camera's time setting is synchronized with an NTP Server. This
is enabled under System Options > Date & Time.
Check that the correct Audio Input source is selected under Setup > Audio > Source. Select
Microphone for the internal microphone or for a connected external microphone. Select
Line for a connected line in source.
Audio break-up (stuttering audio) can be reduced using the Buffer slider control on the
Live View page. A higher level will reduce audio break-up, but may introduce a noticeable
lag in audio transmission.
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