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FREQUENTLY ASKED QUESTIONS
Why can't I connect to my wireless router or my wireless connection drops?
Verify that your extender is within range of your wireless router. Try plugging it into a location closer to the router and verify that the Status LED is solid green. Note that when
extending a wireless signal from a router or access point, devices connected to the extender will not get the same speed/throughput as when connected directly to the router.
How do I access the web-based configuration utility?
To access the web-based configuration utility, connect to the device's network using an Ethernet cable or by using its Wi-Fi Name/SSID and password, then type the
device specific URL into a browser. The device specific URL is written in the format of http://dlinkap<WXYZ>.local./ where <WXYZ> changes per the device and
is located on the device's label.
Why can't I access the Internet?
Verify that your extender is working by rebooting the extender. If you still can not connect to the Internet, contact your Internet service provider.
What do I do if I forgot my device password / my wireless network password?
If you forgot your password, you must reset your extender. This process will change all your settings back to the factory defaults.
How do I restore the extender to its factory default settings?
Locate the reset button. With the extender powered on, use a paper clip to hold the button down for a second. Release the button and the extender will go
through its reboot process.
GPL CODE STATEMENT
i
This D-Link product includes software code de-
veloped by third parties, including software code
subject to the GNU General Public License ("GPL")
or GNU Lesser General Public License ("LGPL"). As
applicable, the terms of the GPL and LGPL, and
information on obtaining access to the GPL code
and LGPL code used in this product, are available
to view the full GPL Code Statement at:
https://tsd.dlink.com.tw/GPL
The GPL code and LGPL code used in this product
is distributed WITHOUT ANY WARRANTY and is
subject to the copyrights of one or more authors.
For details, see the GPL code and the LGPL code
for this product and the terms of the GPL and
LGPL.
Written Offer for GPL and LGPL Source Code
Where such specific license terms entitle you
to the source code of such software, D-Link will
provide upon written request via email and/or
traditional paper mail the applicable GPL and LG-
PLsource code files via CD-ROM for a nominal cost
to cover shipping and media charges as allowed
under the GPL and LGPL.
Please direct all inquiries to:
Snail Mail:
Email:
Attn: GPLSOURCE REQUEST
GPLCODE@dlink.com
D-Link Systems, Inc.
17595 Mt. Herrmann Street
Fountain Valley, CA 92708
TECHNICAL SUPPORT
Having trouble installing your new product? D-Link's website
contains the latest user documentation and software updates for
D-Link products. Customers can contact D-Link Technical Support
through our website by choosing the relevant region.
Contact Us
www.dlink.com/en/contact-us
2020/07/16 Ver.1.00(DI) 5300-00007803-50U
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