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Nest x Yale Lock
Nest Pro Guide
2019 | Confidential and Proprietary | Do not distribute

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Summary of Contents for Google Nest x Yale Pro

  • Page 1 Nest x Yale Lock Nest Pro Guide 2019 | Confidential and Proprietary | Do not distribute...
  • Page 2 A step-by-step guide to installing the Nest x Yale Lock. Category expertise Know the world of smart locks. Better Together See how the Nest x Yale Lock works with other Google Nest products. Additional resources Any Qs? Pro line: 855-VIP-NEST or 855-847-6378 Got Feedback? Tell us what you think here.
  • Page 3 Meet Nest x Yale Lock All of this adds up to be something so much more than a lock. Outside Inside 4.59 in 7.03 in 2.59 in 2.78 in What’s in the box ● Nest x Yale Lock ● Nest Connect (may be required, if not included) ●...
  • Page 4 Meet Nest Connect The key to connecting Nest Yale x Lock to the internet. 4.59 in 1.8 in 2.2 in Nest Connect Nest Connect is required to connect the Nest x Yale Lock to your Wi-Fi network, so you can use the Nest App to control your lock from anywhere.
  • Page 5 All the specs Operating temperature Power requirements Battery life Weight ● Outside range: –22° to 140°F 4 AA batteries included 1 year 2 lb 4.2 oz (–30° to 60°C) (rechargeable batteries (1.03 kg) not recommended) ● Battery range: 14° to 131°F (–10°...
  • Page 6 Installation guide Step by step This is your comprehensive step-by-step guide to installing Nest x Yale Lock. Don’t have time to read through the steps? Go to the Additional Resources section to watch the installation video. BEFORE YOU START 1. Important things to know Do not install the batteries before you’re told to by the installation instructions.
  • Page 7 INSTALL THE NEST X YALE LOCK 1. What you’ll need Everything you need to get started installing the lock is in the box. Check that you have all the parts. You’ll also need some tools: Phillips screwdriver or a power drill with Phillips bit ●...
  • Page 8 5. Install the keypad Now you’ll install the keypad on the outside of the ● door. Important: Double check that the deadbolt is fully retracted and that the latch hole is horizontal before continuing. Run the cable through the lock hole. Then press to ●...
  • Page 9 Run the lock’s cable through the hole in ● the mounting plate and press the mounting plate pins through the holes in the deadbolt. Then, use the bolts that are the right length for the door to secure the mounting plate. Before you fully tighten them, make ●...
  • Page 10 TEST AND SET UP THE LOCK 1. Test the lock Now test that the lock works with the door both open and closed. With the door open: Turn the thumb turn and make sure the bolt fully extends. ● Turn the thumb turn so the bolt is retracted. ●...
  • Page 11 2. Setting up Nest Connect The Nest × Yale lock needs to connect to the internet ● through either Google Nest Guard or Google Nest Connect. One of these must be already connected to the Nest app to add the Nest × Yale lock.
  • Page 12 4. Connect your lock to the app Tell the app where the lock is installed. The app will use this location when it sends you ● notifications, so have the customer pick one that makes sense. The app will start looking for another Nest product that your lock can connect to (either ●...
  • Page 13: Troubleshooting Tips

    Troubleshooting tips Take a look at how to solve some common issues that can arise with Nest x Yale Lock. Locking and Lock disconnects or is unlocking issues offline in the Nest app Solve it: Solve it: There are three basic ways to lock and unlock the Since the Nest x Yale Lock connects to the internet door.
  • Page 14 Troubleshooting tips Take a look at how to solve some common issues that can arise with Nest x Yale Lock. Connection errors Factory reset the during setup Nest x Yale Lock Solve it: Solve it: While setting up the Nest x Yale Lock you may Some issues like an unresponsive keypad, receive an error message or error number saying connectivity problems, or a forgotten master code...
  • Page 15 Troubleshooting tips Take a look at how to solve some common issues that can arise with Nest x Yale Lock. Locking and unlocking Using lock when if battery is drained internet is down Solve it: Solve it: The lock will give notifications when batteries If the internet is down, the Yale x Lock will still are low and then when they are critically low.
  • Page 16 Category expertise: Nest x Yale Lock Here are some key terms to lock in your knowledge of the Nest x Yale Lock. Smart alerts Depending on which smart products you have, when smart sensors capture motion, sound, or other events a handy notification arrives with critical information you can view in your app.
  • Page 17 Better together Powered by the Google Assistant, Google Nest products come together to help customers even more throughout their day. Ask the Google How does it work Assistant together? Google Nest Hub and ● Lock and unlock door with Google Wifi put your Google Nest Hub using the “Hey Google,...
  • Page 18: Additional Resources

    Additional resources Prefer watching videos? Take a look at our Nest x Yale Lock installation video: Tell us what you thought about this training here. 2019 | Confidential and Proprietary | Do not distribute...
  • Page 19 Additional resources Here are some useful Nest x Yale Lock links if you need more information: GRT: https://googleretailtraining.exceedlms.com/student/path/11856-nest-yale-lock ● Store: https://store.google.com/us/product/nest_x_yale_lock?hl=en-US ● Support: ● https://support.google.com/googlenest/topic/9369270?hl=en&ref_topic=9369404,93710 69,7029808 Nest Connect too: Store: https://store.google.com/us/product/nest_connect?hl=en-US ● Support: ● https://support.google.com/googlenest/answer/9248157?co=GENIE.Platform%3DAndroid&hl=en Tell us what you thought about this training here.
  • Page 20 Additional resources Visit the website for a complete overview: https://nest.com/ Want to know more about: Google Nest Hub? Go to ○ GRT: https://googleretailtraining.exceedlms.com/student/path/14351-google-nest-hub https://store.google.com/us/product/google_nest_hub?hl=en-US&GoogleNest https://support.google.com/googlenest/topic/7029677?hl=en&ref_topic=7029097,9371069,7029808, Google Nest Cams? Go to ○ GRT: https://googleretailtraining.exceedlms.com/student/path/11806-nest-cam-family https://store.google.com/us/magazine/compare_cameras?hl=en-US https://support.google.com/googlenest/topic/9360528?hl=en&ref_topic=9300014,9371069,7029808, Google Nest Thermostats? Go to ○...
  • Page 21 2019 | Confidential and Proprietary | Do not distribute...