Bose SOUNDCONTROL Owner's Manual
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Bose SOUNDCONTROL Owner's Manual

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BOSE SOUNDCONTROL™ HEARING AIDS
Owner's Guide

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Summary of Contents for Bose SOUNDCONTROL

  • Page 1 BOSE SOUNDCONTROL™ HEARING AIDS Owner’s Guide...

  • Page 2: Table Of Contents

    Indications for use Clinical data Hearing health care information Important safety instructions Warnings Cautions Set up the hearing aids What’s in the box Download the Bose Hear app Hearing aid overview Insert the batteries Put on the hearing aids Check your fit...
  • Page 3 Hearing aid and app controls Power on Power off World Volume Treble and bass Focus Left/Right Ear Balance Modes Adjusting to the hearing aids What to expect Battery management When to replace batteries Remove the batteries Battery life Purchase batteries...
  • Page 4 Bluetooth® connections Connect your phone Connect a different phone Clear the hearing aid device lists Care and maintenance Store the hearing aids Maintain the hearing aids Replacement components Limited warranty Returns and exchanges Update the hearing aids...
  • Page 5 Troubleshooting Try these solutions first Other solutions Eartip troubleshooting Cable size troubleshooting Regulatory and legal information Symbols and descriptions...

  • Page 6: Safety And Health Information

    Safety and health information Intended use Indications for use Clinical data Hearing health care information Important safety instructions Warnings Cautions...

  • Page 7: Intended Use

    Safety and health information Intended use The Bose SoundControl™ hearing aids are a pair of user- fitted wireless air conduction hearing aids intended for use by individuals 18 years and older with perceived mild to moderate hearing impairment. Indications for use The Bose SoundControl™...

  • Page 8: Clinical Data

    In a clinical study, people with mild to moderate hearing impairment generally experienced similar hearing benefit, and were more satisfied, when using the Bose self-fitting technology compared with professional fitting of the same device. There were no adverse events encountered...

  • Page 9: Hearing Health Care Information

    Safety and health information Hearing health care information This product may help you hear better if you: • Strain to follow conversations when others don’t, especially in noisy places. • Have trouble understanding the TV. This product may not be right for you if you: •...
  • Page 10 Safety and health information You should see a hearing health care professional if you: • Have a visible deformity of the ear. • Have a current ear infection or a history of active discharge from one or both ears within the past 90 days.
  • Page 11 Safety and health information This product will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. This product is designed to help you make greater use of your remaining hearing ability. You should keep in mind that it can take time to become accustomed to hearing new sounds.

  • Page 12: Important Safety Instructions

    Safety and health information Please read and keep all safety and use instructions. Important safety instructions Only use attachments/components specified by the manufacturer. The battery provided with this product may present a risk of chemical burn if mishandled. Please dispose of used batteries properly, following local regulations.

  • Page 13: Warnings

    Safety and health information  WARNINGS • Do NOT store or replace batteries near where you store medication or near children. Battery ingestion can cause serious harm. If you think that you or someone else has swallowed a battery or placed a battery inside any part of the body, seek immediate medical attention.

  • Page 14: Cautions

    Safety and health information  WARNINGS • Check before using the hearing aids in areas where electronics or wireless devices are restricted. This may cause interference. • Do NOT resell the hearing aids or share them with others. They are intended for use by a single user. Using resold or shared hearing aids may lead to infection.
  • Page 15 If this happens, remove and power off the hearing aids immediately, then contact the Bose Hear Better Team. Visit: worldwide.Bose.com/HearContact • Do NOT make unauthorized alterations to this product.

  • Page 16: Set Up The Hearing Aids

    Set up the hearing aids What’s in the box Download the Bose Hear app Hearing aid overview Insert the batteries Put on the hearing aids Check your fit...

  • Page 17: What's In The Box

    *Size 2 open eartips are attached to the hearing aids. If any part of the product is note Cable sizing damaged, don’t use it. Contact your tool (1) (see authorized Bose dealer or the Bose page 76) Hear Better Team. Visit: worldwide.Bose.com/Support/SoundControl...

  • Page 18: Download The Bose Hear App

    Set up the hearing aids Download the Bose Hear app The Bose Hear app lets you set up the hearing aids, adjust them to fit your hearing needs, and manage settings. Step 1: On your smartphone, download the Bose Hear app at app.Bose.com/SC or from the App Store or...

  • Page 19: Hearing Aid Overview

    Set up the hearing aids Hearing aid overview Eartip Microphones Speaker Hearing aid body Cable World Volume up button Battery door World Volume down button...

  • Page 20: Insert The Batteries

    Set up the hearing aids Insert the batteries Wash and dry your hands before handling the note batteries. Grease and dirt can reduce battery life and damage the hearing aids. Step 1: Gently pull the tab on the bottom of the hearing aid until the battery door fully opens.
  • Page 21 Set up the hearing aids Step 3: Peel the sticker off the battery, securing it with your other hand. This activates the battery. TIP: To extend battery life, leave the battery in the open battery door for 5 minutes. This exposes it to the air and gives it time to fully activate.

  • Page 22: Put On The Hearing Aids

    Set up the hearing aids Put on the hearing aids TIPS:  • If you have long hair, put your hair up. • If you wear glasses, keep your glasses on. • Consider using a mirror to check your fit. Step 1: Compare the left and right hearing aids.
  • Page 23 Set up the hearing aids TIP: If you wear glasses, place the hearing aid between your glasses and your ear. Step 3: Hold the hearing aid by the bend in the cable close to the eartip. Step 4: Gently insert the eartip deep into your ear canal until the cable is flat against your ear and the eartip feels secure.
  • Page 24 Set up the hearing aids Step 5: Check to make sure that all parts of the cable run close to the side of your head. Step 6: Repeat steps 2 – 5 for the left hearing aid. Step 7: Check your fit (see page 25). To remove the hearing aids Hold the cable close to the eartip and gently remove the eartip from your ear canal.

  • Page 25: Check Your Fit

    Set up the hearing aids Check your fit Use a mirror to make sure that the hearing aids are on correctly and that they fit your ears properly. Are the hearing aids on correctly? Correct: • The hearing aid body is behind your ear. •...
  • Page 26 Set up the hearing aids Is the eartip size correct for each ear? The size of the eartip affects comfort and stability. Correct size: • The eartip feels secure, though it may feel strange at first (see “Adjusting to the hearing aids” on page 38).
  • Page 27 Set up the hearing aids Is the cable size correct for each ear? The size of the cable determines the position and angle of the hearing aid behind your ear. This affects audio performance, comfort, and stability. The provided cables will fit most ears. However, you might need longer or shorter cables or a different size for each ear.

  • Page 28: Hearing Aid And App Controls

    Hearing aid and app controls Power on Power off World Volume Treble and bass Focus Left/Right Ear Balance Modes...

  • Page 29: Power On

    Hearing aid and app controls Power on To power on, fully close the battery door on each hearing aid. You feel two clicks as each door fully closes. After 3 seconds, you hear a tone; 6 seconds later, the hearing aids power on. This delay gives you time to put on the hearing aids note before the microphones turn on.

  • Page 30: World Volume

    Hearing aid and app controls World Volume You can make sounds louder or quieter by adjusting World Volume. Adjust World Volume using the hearing aid controls The World Volume buttons are located on the back of each hearing aid. Increase World Volume (make sounds louder) Decrease World Volume (make sounds quieter)
  • Page 31 • To quickly adjust World Volume, press and release either World Volume button multiple times. Adjust World Volume using the Bose Hear app In the Bose Hear app, from the home screen, do one of the following: • To increase World Volume (make sounds louder): Drag the World Volume wheel up.

  • Page 32: Treble And Bass

    You can make voices sound clearer using the treble and bass controls in the Bose Hear app. Adjust treble and bass In the Bose Hear app, from the home screen, do one of the following: • To increase treble (make sounds brighter): Drag the Treble and Bass wheel up.

  • Page 33: Focus

    Hearing aid and app controls Focus You can adjust Focus settings so that the microphones focus on sounds coming from different areas around you. When to use each Focus setting Each Focus setting is best for different situations. Focus setting Description When to use Helps you hear Use in most cases,...
  • Page 34 Hearing aid and app controls Select a Focus setting Step 1: BOSE HE A R IN G AI D In the Bose Hear app, from the home screen, tap the Focus button. The Focus menu appears. Step 2: Tap your preferred Focus setting.

  • Page 35: Left/Right Ear Balance

    Left/Right Ear Balance If sound seems uneven between your ears (one ear is louder than the other), you can even things out using the Ear Balance controls in the Bose Hear app. Adjust Ear Balance Step 1: B OS E H EAR I N G AI D...
  • Page 36 Hearing aid and app controls Step 2: Do one of the following: • To make sounds louder in your left ear: Drag your finger to the left along the semicircle. • To make sounds louder in your right ear: Drag your finger to the right along the semicircle.

  • Page 37: Modes

    The suggested Modes are NOT personalized for note your hearing needs. After selecting a suggested Mode, adjust the settings according to your preference, then save your changes. Access Modes In the Bose Hear app, from the home screen, tap the Modes button.

  • Page 38: Adjusting To The Hearing Aids

    Adjusting to the hearing aids What to expect...

  • Page 39: What To Expect

    Adjusting to the hearing aids What to expect Adjusting to a new hearing aid can feel overwhelming at first, and it can take time to feel fully comfortable. With patience, though, you’ll soon be enjoying better hearing. Here’s what you can expect during the first few days and weeks of using the hearing aids.
  • Page 40 Adjusting to the hearing aids Adjusting to new sounds • Sounds may seem loud or different. You may also notice background noises that you haven’t heard before. As your brain learns to recognize and filter out these sounds, they’ll become less apparent over time. TIP: Wear the hearing aids as much as possible to become more quickly accustomed to new sounds.

  • Page 41: Battery Management

    Battery management When to replace batteries Remove the batteries Battery life Purchase batteries...

  • Page 42: When To Replace Batteries

    Battery management When to replace batteries When you hear “Low battery,” from one of the hearing aids, replace the battery in that hearing aid. Remove the batteries Step 1: Gently pull the tab on the bottom of the hearing aid until the battery door fully opens.

  • Page 43: Battery Life

    Battery management  WARNING Do NOT store or replace batteries near where you store medication or near children. Battery ingestion can cause serious harm. If you think that you or someone else has swallowed a battery or placed a battery inside any part of the body, seek immediate medical attention.

  • Page 44: Purchase Batteries

    Battery management Purchase batteries You can purchase more batteries through the Bose Hear Better Team (see page 54) or from your local pharmacy. Search for size 312 zinc-air batteries.

  • Page 45: Bluetooth Connections

    Bluetooth connections Connect your phone Connect a different phone Clear the hearing aid device lists...

  • Page 46: Connect Your Phone

    Bluetooth connections Bluetooth Low Energy wireless technology lets you control the hearing aids using the Bose Hear app. Before you can control the hearing aids, you must download the app and connect your phone with the hearing aids. Connect your phone Download the Bose Hear app and follow the app instructions (see page 18).

  • Page 47: Clear The Hearing Aid Device Lists

    Bluetooth connections Clear the hearing aid device lists Step 1: Power on and wear both hearing aids (see page 29 and page 22). Step 2: On one of the hearing aids, press and hold the World Volume down button for 15 seconds until you hear “Bluetooth device list cleared.”...
  • Page 48 Bluetooth connections Step 4: Delete the hearing aids from the Bluetooth list on your phone. All devices are cleared, and the hearing aids are ready to connect.

  • Page 49: Care And Maintenance

    Care and maintenance Store the hearing aids Maintain the hearing aids Replacement components Limited warranty Returns and exchanges Update the hearing aids...

  • Page 50: Store The Hearing Aids

    Care and maintenance Store the hearing aids To protect the hearing aids, store them in the case with the battery doors partially open when you’re not using them.  WARNINGS • Do NOT store or replace batteries near where you store medication or near children.

  • Page 51: Maintain The Hearing Aids

    Care and maintenance Maintain the hearing aids To prevent damage and preserve sound quality, it’s important to regularly maintain the hearing aids and replace components. Moisture Moisture can damage the hearing aids or cause them to fail. Keep the hearing aids dry •...
  • Page 52 Care and maintenance Daily maintenance Maintain the eartips Eartip and microphones: After removing the hearing aids, remove earwax and Microphones debris from the eartips and microphones using the provided hearing aid brush or a soft, lint-free cloth. Weekly maintenance Maintain the cable and hearing aid body: Wipe the outside of the cable and hearing aid body with a soft, lint-free cloth.
  • Page 53 Wax guard the white plastic screens at the ends of each speaker every 3 months. To order replacement wax guards, call the Bose Hear Better Team. For contact information, visit: worldwide.Bose.com/ HearContact If the wax guards get blocked by earwax buildup or you notice that...

  • Page 54: Replacement Components

    Care and maintenance Replacement components Replacement components can be ordered through the Bose Hear Better Team. Visit: worldwide.Bose.com/Support/SoundControl • Open or closed eartips, • Cable, size 1, 2, or 3 size 1, 2, or 3 • Hearing aid brush • Carrying case •...

  • Page 55: Returns And Exchanges

    Returns and exchanges Satisfaction is guaranteed on all Bose products purchased by consumers directly from Bose. We want you to be thrilled, so if you’re not satisfied with your purchase for any reason, simply return it within the trial period for a full refund.

  • Page 56: Troubleshooting

    Troubleshooting Try these solutions first Other solutions Eartip troubleshooting Cable size troubleshooting...

  • Page 57: Try These Solutions First

    10 feet (3 meters) to help regain connectivity. • If your hearing aids do not operate as intended, including with the Bose Hear app, please ensure that they are paired with the appropriate phone.

  • Page 58: Other Solutions

    Troubleshooting Other solutions If you could not resolve your issue, see the table below to identify symptoms and solutions to common problems. If you are unable to resolve your issue, contact the Bose Hear Better Team. Visit: worldwide.Bose.com/HearContact Problem Solutions Make sure both battery doors are fully closed.
  • Page 59 Troubleshooting Problem Solutions On your phone: • Turn the Bluetooth feature off and then on. • Delete the hearing aids from the Bluetooth list on your phone. Connect again. Open and fully close both battery Hearing aids doors (see page 29). don’t connect Move your phone closer to the hearing to phone...
  • Page 60 (see page 18). Visit: worldwide.Bose.com/Support/ SoundControl to see how-to videos. Restart your phone. Make sure the Bose Hear app is compatible with your phone. Bose Hear Visit the Bose Hear page on the app doesn’t App Store or Google Play store for work on compatibility information.
  • Page 61 Problem Solutions Try adjusting World Volume using the hearing aid controls (see page 30). World Volume Try adjusting World Volume using the doesn’t adjust Bose Hear app (see page 31). Open and fully close both battery doors (see page 29).
  • Page 62 Troubleshooting Problem Solutions Clear any debris or wax buildup from the eartips and microphones (see page 51). Dry the hearing aids: Open both battery doors, remove the batteries, and leave the hearing aids and batteries in the case overnight with the lid open (see page 51).
  • Page 63 Troubleshooting Problem Solutions Increase World Volume (see page 30). Clear any debris or wax buildup from the eartips and microphones Hearing (see page 51). aids aren’t loud enough If you’re using open eartips, try (not enough replacing them with the same size amplification) closed eartips (see page 73).
  • Page 64 Troubleshooting Problem Solutions Make sure that you’re putting the hearing aids on correctly (see page 22). Choose another eartip size (see page 72). You may need a different size for each ear. Hearing aids are Check whether you need a different uncomfortable size cable (see page 27).
  • Page 65 Troubleshooting Problem Solutions Make sure that you’re placing the eartips in your ears correctly. Remember to insert each eartip deep into your ear canal until the cable is flat Hearing aids against your ear and the eartip feels falling out secure (see page 22).
  • Page 66 Problem Solutions Eartip stuck Contact a hearing health care in ear professional for removal. Contact the Bose Hear Better Team for Lost eartips replacement eartips (see page 54). Refer to the replacement cable Cable quick start guide for instructions on detached from reattaching the cable.
  • Page 67 Troubleshooting Problem Solutions Make sure that you’re placing the eartips in your ears correctly. Remember to insert each eartip deep into your ear canal until the cable is flat against your ear and the eartip feels secure (see page 22). Choose another eartip size (see Hearing aids page 72).
  • Page 68 Troubleshooting Problem Solutions On your phone, increase the volume. If you’re in private, turn on speakerphone and hold your phone in front of you. Make sure you’re not pressing your phone too hard against your ear. This can block the hearing aid microphones Can’t hear and cause the call to sound muffled.
  • Page 69 Troubleshooting Problem Solutions Hearing aids Tilt your phone speaker slightly away whistle when from the hearing aid on that ear. on the phone Hearing Adjust World Volume (see page 30). aids sound This syncs audio settings between the different from hearing aids.

  • Page 70: Eartip Troubleshooting

    Troubleshooting Eartip troubleshooting Check if the eartips are too big or too small If one or both eartips match the descriptions below, try a different eartip size (see page 72). Too big: • The eartip feels painful or uncomfortable. • It’s difficult to insert the eartip into your ear canal. •...
  • Page 71 Troubleshooting Eartip sizes The eartip size is marked on the eartip packaging as size 1, size 2, or size 3. Size 2 open eartips come attached to the hearing aids. Eartip size doesn’t relate to cable length. You might note have a different eartip size and cable size for the same hearing aid.
  • Page 72 Troubleshooting Try another eartip size If the eartips don’t feel comfortable or secure, choose another eartip size. You may need to try all three eartip sizes or use a note different size eartip for each ear. Step 1: Based on the sizing information on page 70, if the default size 2 eartips are too big, try size 1.
  • Page 73 Troubleshooting Eartip types Within each eartip size, there are two types of eartips: open and closed. Open eartips (attached to the hearing aids) help your voice sound more natural. They have holes around the center of the eartip. Closed eartips provide more bass and allow you to comfortably use a higher World Volume setting.
  • Page 74 Troubleshooting Change the eartips Step 1: Hold the speaker and firmly pull the current eartip off. Step 2: Choose a new eartip size (see page 72) and/or eartip type (see page 73). Each eartip can work with either the left or right note hearing aid.
  • Page 75 Troubleshooting Step 4: Gently tug the eartip to make sure that it’s securely fastened on the speaker. Don’t wear the hearing aid if note the eartip isn’t secure. Otherwise, the eartip could become stuck in your ear canal (see page 66). Step 5: Repeat steps 1 –...

  • Page 76: Cable Size Troubleshooting

    Troubleshooting Cable size troubleshooting Check if the cables are too long or too short If one or both cables match the descriptions below, use the provided cable sizing tool to measure your exact size (see page 78). If you need a different size, you can order a free replacement.
  • Page 77 Troubleshooting Correct size: • If you shake your head, the hearing aid body feels secure. • The cable runs close to the side of your head. • The hearing aid body sits near the top of your ear.
  • Page 78 Troubleshooting Measure your cable size Step 1: Ask a friend or family member to help (recommended). They can make things easier by checking that the cable sizing tool is on your ear correctly and taking a photo for you. If nobody’s around to help, you can use a mirror to note check the cable sizing tool and use your phone camera to take a photo.
  • Page 79 Troubleshooting Step 3: Compare the red and blue sides of the tool. Use the red side to measure your right ear and the blue side to measure your left ear. Step 4: Place the tool on Dotted your right ear. It line should hook around the front of your...
  • Page 80 Troubleshooting Step 5: Ask a friend or family member to take a photo of your ear. Make sure that you can see your ear canal in the photo. If you’re taking the note photo yourself, rest your elbow on a surface and hold your phone facing you.
  • Page 81 Troubleshooting Step 6: Look at the photo and see which colored band aligns with the top of your ear canal. The number in the band is the cable size you need. Size 1 Size 2 Size 3...
  • Page 82 • If you need size 2: Size 2 cables come attached to the hearing aids, so you already have the correct size for that ear. • If you need size 1 or 3: Order a free replacement cable through the Bose Hear Better Team. Visit: worldwide.Bose.com/Support/SoundControl...

  • Page 83: Regulatory And Legal Information

    Regulatory and legal information Symbols and descriptions...
  • Page 84 • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate this equipment.
  • Page 85 Regulatory and legal information This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This device complies with FCC radiation exposure limits set forth for general population.
  • Page 86 Regulatory and legal information This symbol means the product must not be discarded as household waste, and should be delivered to an appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources, human health and the environment. For more information on disposal and recycling of this product, contact your local municipality, disposal service, or the shop where you bought this product.
  • Page 87 Overall with cable: 33 mm long x 23 mm wide x 18 mm thick Overall without cable: 30 mm long x 14 mm wide x 8 mm thick Disposal: The Bose SoundControl™ hearing aids and components are electronic components which should be discarded in accordance with national, regional, and local regulations.
  • Page 88 Regulatory and legal information Features per ANSI/CTA-2051:2017 Feature Category The Bose SoundControl™ hearing aids Fixed or Level-Dependent have level-dependent frequency equalization Frequency Equalization that is adjusted via user controls. utilize 12-channel wide dynamic range Level- Dependent compression to make conversation easier Gain/ Compression without making loud sounds too loud.
  • Page 89 Regulatory and legal information Guidance and Manufacturer’s Declaration – Electromagnetic Emissions The hearing aid is intended for use in the electromagnetic environment specified below. The user of the hearing aid should assure that it is used in such an environment. IEC60601 Compliance Electromagnetic...
  • Page 90 Regulatory and legal information Guidance and Manufacturer’s Declaration – Electromagnetic Immunity The hearing aid is intended for use in the electromagnetic environment specified below. The user of the hearing aid should assure that it is used in such an environment. Immunity Test IEC60601 Test Level Compliance Level...
  • Page 91 Regulatory and legal information Immunity Test IEC60601 Test Level Compliance Level 9 V/m; 710, 745, 780 MHz; 9 V/m; 710, 745, 780 MHz; Pulse modulation 18 Hz Pulse modulation 18 Hz 9 V/m; 5240, 5500, 5785 9 V/m; 5240, 5500, 5785 MHz;...
  • Page 92 Regulatory and legal information Measurements per ANSI S3.22:2014 (or per Result ANSI/CTA-2051:2017 where denoted with *) Maximum output (OSPL90) curve See Figure 1 Maximum output (OSPL90) 113 dB SPL Fitted OSPL90 Up to 108 dB SPL High-frequency average (HFA) OSPL90 106 dB SPL High-frequency average full-on gain (HFA-FOG) 30 dB...
  • Page 93 Regulatory and legal information Maximum Output (OSPL90) Figure 1: Nominal OSPL90 curve as measured in a 2 cc coupler. 1000 10000 Frequency (Hz) Full-On Gain (FOG50) Figure 2: Nominal frequency response curve as measured in a 2 cc coupler. 1000 10000 Frequency (Hz)
  • Page 94 Serial number: ___________________________________ Model number: BMD0012 Please keep your receipt with this document. Now is a good time to register your Bose product. You can easily do this by going to global.Bose.com/register Proper operation of your Bose product requires a safe, private, and secure operating environment.
  • Page 95 U.S. and other countries. App Store is a service mark of Apple Inc. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Bose Corporation is under license. Android and Google Play are trademarks of Google LLC.

  • Page 96: Symbols And Descriptions

    Regulatory and legal information Symbols and descriptions Symbol Description Symbol Description Does not Batch code contain latex Bluetooth Do not use if package is damaged Catalogue number Downloads Caution Forum Choking hazard Magnetic material Consult instructions for use Manufacturer Customer support Non-sterile Date of Manufacture Note...
  • Page 97 Regulatory and legal information Symbol Description Phone Serial number Size 312 zinc-air battery Type B applied part Videos Waste Electrical and Electronic Equipment Directive symbol...
  • Page 98 Regulatory and legal information...
  • Page 99 Regulatory and legal information...
  • Page 100 W global.Bose.com/warranty ©2021 Bose Corporation, 100 The Mountain Road, Framingham, MA 01701-9168 USA AM862366-0010 Rev. 05...

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