Troubleshoot - Pitney Bowes SendPro SendKit PB-SP100 Installation Instruction

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Troubleshoot

Printing Issues
Labels printing too small
If your labels are printing too small, the wrong paper size may be
selected. To correct this:
Select Settings icon
If the Choose Format menu is set to Plain Paper - 8.5 x 11, select
Roll - 4 x 6.
Note: If Plain Paper - 8.5 x 11 is always selected by default, you
can change this to 4 x 6 by adjusting your default label printing
settings.
Printing problems on PB-SP100
If you experience problems with a PB-SP100 printer, such as poor
print quality, misaligned labels, jams, or flashing LED indicator
lights, ensure that the roll is properly installed in the printer.
If the labels are blank, the roll may be loaded upside down.
The two blue brackets in the printer are spring loaded to keep the
roll in place. Slide the blue brackets apart to place the roll between
them with the adhesive labels on the top and the disposable
material on the bottom.
Scale Issues
If the scale icon is grayed out and cannot be selected, or if the
scale icon can be selected, but does not update to reflect the
weight from the scale, this indicates that:
• The scale being used is not compatible with SendPro®.
• The scale app has not been installed.
• There is nothing on the scale.
• There is a USB hub between the scale and the computer.
Ensure that the compatible scale is installed:
70lb/30Kg USB scale (item number SL-397-D)
• Ensure that the scale app is installed. For details, see Install the
Scale.
• If the scale icon in is grayed out, place an item on the scale.
The scale icon should then display the weight of the item on
the scale.
• Ensure that the USB cable is connected directly from the scale
to the computer.
• Do not use a USB hub between the USB scale and the
computer.
Note: When the scale is connected to a computer with the USB
cable, the power button on the scale will be disabled. The power
button is only used when the scale is powered with a 9-volt
battery. There is no need to use a battery if the scale is connected
to the computer with a USB cable.
pitneybowes.com/ca/en/spnetworksendkit
*AW33126reva*
AW33126 Rev. A 08/20
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then Label Options.
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