HP ProBook 635 Aero G8 Maintenance And Service Manual
  1. Manuals
  2. Brands
  3. HP Manuals
  4. Laptop
  5. ProBook 635 Aero G7
  6. Maintenance and service manual

HP ProBook 635 Aero G8 Maintenance And Service Manual

Hide thumbs Also See for ProBook 635 Aero G8:
Table of Contents

Advertisement

Quick Links

Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

Advertisement

Table of Contents
loading

Related Manuals for HP ProBook 635 Aero G8

Summary of Contents for HP ProBook 635 Aero G8

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 HP End User License Agreement (EULA). If Not all features are available in all editions and used by HP Inc. under license. Google you do not accept these license terms, your sole or versions of Windows.
  • Page 3 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed by only an authorized service provider. IMPORTANT: See "Removal and replacement procedures for Customer Self-Repair parts" for details. Accessing parts described in "Removal and replacement procedures for authorized service provider parts" can damage the computer or void your warranty.
  • Page 4 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.

  • Page 5: Table Of Contents

    Table of contents 1 Product description ....................................1 2 Components ........................................5 Right .........................................5 Left ...........................................6 Display........................................7 Keyboard area......................................8 Touchpad ......................................8 Touchpad settings ................................8 Adjusting touchpad settings ............................8 Turning on the touchpad ............................8 Touchpad components ................................8 Lights.......................................9 Button, speakers, and fingerprint reader ..........................10 Special keys ....................................
  • Page 6 Backing up information and creating recovery media........................77 Using Windows tools for backing up ............................77 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ........77 Restoring and recovering your system ............................78 Creating a system restore ................................ 78 Restoring and recovery methods ............................
  • Page 7 Installing a BIOS update............................89 Changing the boot order using the f9 prompt ........................89 TPM BIOS settings (select products only) ............................90 Using HP Sure Start (select products only) ............................. 90 10 Specifications ......................................91 Computer specifications..................................91 33.8 cm (13.3 in) display specifications............................92 Solid-state drive specifications .................................
  • Page 8 viii...

  • Page 9: Product Description

    Product components and their descriptions Category Description Product Name HP ProBook 635 Aero G8 Notebook PC Processors AMD Ryzen™ 7 PRO 5850U with Radeon™ Graphics (1.9 GHz [turbo up to 4.4 GHz], 8 cores, 16 MB L3 ● cache, 25 W) AMD Ryzen 7 PRO 5800U with Radeon Graphics (1.9 GHz [turbo up to 4.4 GHz], 8 cores, 16 MB L3 cache,...
  • Page 10 Two WLAN antennas configured at top of panel on models without WWAN; configured at hinge cap on models with WWAN Supports HP Connection Optimizer (with data analytics) Supports Static BIOS SAR for Intel modules and Realtek modules Supports HP Extended Range Wireless LAN...
  • Page 11 Trusted Platform Module (TPM) 2.0, Infineon, soldered down Touch fingerprint sensor (select products only) Nano security lock Hardware enforced firmware protection: HP Hardware Root of Trust + Sure Start Gen7 Operating system Windows® 10 Home 64 Windows 10 Home 64 Advanced...
  • Page 12 Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Home 64 Plus Windows 10 Home 64 Plus Single Language Windows 10 Home 64 Plus Single Language Africa Market PPP Windows 10 Home 64 Plus Single Language APAC EM PPP Windows 10 Home 64 Plus Single Language India Market PPP Windows 10 Home 64 Plus Single Language Indonesia Market PPP Windows 10 Home 64 Single Language...

  • Page 13: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description...

  • Page 14: Left

    The security cable is designed to act as a deterrent, but it might not prevent the computer from being mishandled or stolen. USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and charges small devices, even when the computer is off.

  • Page 15: Display

    Table 2-2 Left-side components and their descriptions (continued) Component Description Type HP Documentation in the taskbar search box, and ▲ then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. Display Use the illustration and table to identify the display components.

  • Page 16: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. ▲ Keyboard area Keyboards can vary by language.

  • Page 17: Lights

    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left touchpad button Functions like the left button on an external mouse. Right touchpad button Functions like the right button on an external mouse.

  • Page 18: Button, Speakers, And Fingerprint Reader

    Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Privacy key light (select products only) On: Privacy screen is on, which helps prevent side-angle viewing. Mute light On: Computer sound is off.
  • Page 19 IMPORTANT: To verify that your computer supports fingerprint reader sign-in, type Sign-in options in the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option, then your notebook does not include a fingerprint reader. Table 2-6 Button, speakers, and fingerprint reader and their descriptions Component...

  • Page 20: Special Keys

    Table 2-6 Button, speakers, and fingerprint reader and their descriptions (continued) Component Description Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon. Touch your finger to the fingerprint reader. ▲ IMPORTANT: To prevent fingerprint logon issues, be sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader.

  • Page 21: Bottom

    Table 2-7 Special keys and their descriptions (continued) Component Description When the computer is in Hibernation, press the button briefly ● to exit Hibernation. IMPORTANT: Pressing and holding down the power button results in the loss of unsaved information. If the computer stops responding and shutdown procedures are ineffective, press and hold the power button for at least 4 seconds to turn off the computer.
  • Page 22 Your service label will resemble one of these examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-9 Service label components Component HP product name Warranty period Product ID Serial number Table 2-10...

  • Page 23: Using A Sim Card (Select Products Only)

    Determining the correct SIM card size for your computer Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer. Go to http://www.hp.com/support, and then search for your computer by product name or number. Select Product Information.
  • Page 24 To remove the SIM card, press in gently on the card to disengage the SIM lock, and then remove it from the slot. Chapter 2 Components...

  • Page 25: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 26 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly NOTE: Display spare parts are available only as subcomponents. For spare part information, see Display assembly subcomponents on page Top cover/keyboard with backlight and privacy filter (includes backlight cable and keyboard cable): For use in Belgium M30683-A41 For use in Brazil...
  • Page 27 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in Denmark, Finland, and Norway M30683-DH1 For use in France M30683-051 For use in Germany M30683-041 For use in Greece M30683-151 For use in Hungary M30683-211 For use in Iceland M30683-DD1...
  • Page 28 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in Denmark M30681-081 For use in Denmark, Finland, and Norway M30681-DH1 For use in France M30681-051 For use in Germany M30681-041 For use in Greece M30681-151 For use in Hungary M30681-211...
  • Page 29 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in the Czech Republic and Slovakia M30682-FL1 For use in Denmark M30682-081 For use in Denmark, Finland, and Norway M30682-DH1 For use in France M30682-051 For use in Germany M30682-041...
  • Page 30 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Equipped with an AMD Ryzen 7 PRO 5850U processor for use on computer models with WWAN M52743-001 capability Equipped with an AMD Ryzen 7 PRO 5850U processor for use on computer models without WWAN M52742-001 capability Equipped with an AMD Ryzen 7 PRO 5800U processor for use on computer models with WWAN...

  • Page 31: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number 3 cell, 53 Whr L78555-005 3 cell, 42 Whr M12451-005 (15) Fingerprint reader M03434-001 NOTE: The fingerprint reader cable is available in the Cable Kit as spare part number M30646-001. (16) Fingerprint reader bracket M30665-001...
  • Page 32 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display panel: For use on computer models with display panels with privacy filter M52479-001 For use on computer models with display panels with 400 nit brightness M52748-001 For use on computer models with display panels with 250 nit brightness M52747-001 Display back cover:...

  • Page 33: Cable Kit

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number Bezel: For use in models with an IR camera and ambient light sensor M30658-001 For use in models with an IR camera M30657-001 For use in models with an RGB camera M30656-001 For use in models with a microphone module (no camera) M30659-001...

  • Page 34: Plastics Kit

    Table 3-5 Miscellaneous part descriptions and part numbers Component Spare part number AC adapter: 120 W, HP Smart Adapter, PFC slim, 7.4 mm L57117-001 65 W, nPFC, SMART, 3 pin, 4.5 mm 710412-001 65 W, nPFC, SMART, 4.5 mm, EM 913691-850 65 W, nPFC, USB-C, 1.8 m [5.9 ft]...
  • Page 35 Table 3-5 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Screw Kit M30668-001 Power adapter, duckhead Japan L33157-001 Power cord (C7, conventional, 1.0 m [3.3 ft]) Japan L19375-001 Power cord (C5, conventional, 1.0 m [3.3 ft]) Argentina L19357-001 Australia L19358-001...
  • Page 36 Table 3-5 Miscellaneous part descriptions and part numbers (continued) Component Spare part number People's Republic of China L19368-002 South Africa L19369-002 South Korea L19366-002 Switzerland L19370-002 Taiwan L19372-002 Thailand L19371-002 The United Kingdom L19373-002 Chapter 3 Illustrated parts catalog...

  • Page 37: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●...

  • Page 38: Drive Handling

    Drive handling Note the following guidelines when handling drives. IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 39: Preventing Electrostatic Damage To Equipment

    Static electricity increases as humidity decreases. ● Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V...

  • Page 40: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. ● Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 41: Packaging And Transporting Guidelines

    Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes ● Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment. To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ●...
  • Page 42 Chapter 4 Removal and replacement procedures preliminary requirements...

  • Page 43: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 6 screws when you service Customer Self-Repair parts. Make special note of each screw size and location during removal and replacement.
  • Page 44 Table 5-1 Bottom cover description and part number Description Spare part number Bottom cover M30652-001 Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 35). Remove the bottom cover: Loosen the five captive Phillips screws that secure the bottom cover to the computer. Starting near the hinges, use a nonmarking, nonconductive tool to release the edges of the bottom cover from the computer (1).

  • Page 45: Memory Modules

    Remove the bottom cover from the computer (2). To replace the bottom cover, reverse the removal procedures. Memory modules To remove the memory modules, use this procedure and illustration. Table 5-2 Memory module descriptions and part numbers Description Spare part number 16 GB, DDR4-3200 L67710-001 8 GB, DDR4-3200...
  • Page 46 Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and then remove the module (2). Use the same procedure to remove all memory modules. IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module.
  • Page 47 Press down on the module until the side retention clips snap into place (3). Replace the cover by inserting the edges of the cover into the clips on the system board that surround the memory modules (1). Memory modules...

  • Page 48: Solid-State Drive

    Solid-state drive To remove the M.2 solid-state drive, use this procedure and illustration. Table 5-3 Solid-state drive descriptions and part numbers Description Spare part number 1 TB, PCIe, TLC L85348-001 512 GB, PCIe, TLC L85360-001 512 GB, PCIe, value L85364-001 256 GB, PCIe, TLC L85350-001 256 GB, PCIe, value...
  • Page 49 Remove the Phillips M2.0 × 2.5 screw (1) that secures the drive to the computer. Pull the drive away from the socket to remove it (2). Solid-state drive...
  • Page 50 Replace the cover by inserting the edges of the cover into the clips on the system board near the sides of the solid-state drive. To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 51: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 40 screws when you service the parts described in this chapter.
  • Page 52 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 53: Wlan Module

    Rotate the top of the battery up, and then pull it away from the bottom of the computer to remove it (4). To insert the battery, reverse the removal procedures. WLAN module To remove the WLAN module, use this procedure and illustration. Table 6-2 WLAN module descriptions and part numbers Description...

  • Page 54: Wwan Module

    If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module. WWAN module To remove the WWAN module, use this procedure and illustration. Chapter 6 Removal and replacement procedures for authorized service provider parts...
  • Page 55 Table 6-3 WWAN module description and part number Description Spare part number Intel XMM 7360 LTE-Advanced (Cat 9) M70670-002 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 56: Rtc Battery

    If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WWAN module. RTC battery To remove the RTC battery, use this procedure and illustration.

  • Page 57: Speakers

    Table 6-4 RTC battery description and part number Description Spare part number RTC battery L13694-001 Before removing the RTC battery, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 43). Remove the bottom cover (see Bottom cover on page 35).

  • Page 58: Power Connector Cable

    Remove the bottom cover (see Bottom cover on page 35). Remove the battery (see Battery on page 43). Remove the speakers: Disconnect the speaker cable from the system board (1). Remove the speakers from the computer (2) and remove the cable between the speakers from the clips along the bottom of the computer (3).

  • Page 59: Usb Board

    Remove the power connector cable from the computer (4). Reverse this procedure to install the power connector cable. USB board To remove the USB board, use this procedure and illustration. Table 6-7 USB board description and part number Description Spare part number USB board M36398-001 USB board cables (included in Cable Kit)

  • Page 60: Fingerprint Reader Board

    Lift the back of the board up, and then remove board from computer (4). Reverse this procedure to install the USB board. Fingerprint reader board To remove the fingerprint reader board, use this procedure and illustration. Table 6-8 Fingerprint reader board description and part number Description Spare part number Fingerprint reader board...

  • Page 61: Touchpad

    Remove the fingerprint reader board from the computer (4). Reverse this procedure to install the fingerprint reader board. Touchpad To remove the touchpad, use this procedure and illustration. Table 6-9 Touchpad description and part number Description Spare part number Touchpad (not available as a spare part component) Touchpad cable (included in Cable Kit) M30646-001 Before removing the touchpad, follow these steps:...

  • Page 62: Fan

    Lift the top of the touchpad, and then pull it away from the bottom of the computer to remove it (3). Reverse this procedure to install the touchpad. To remove the fan, use this procedure and illustration. Table 6-10 Fan description and part number Description Spare part number M30650-001...

  • Page 63: Heat Sink

    Loosen the three Phillips captive screws (3) that secure the fan to the computer, and then remove the fan from the computer (4). Reverse this procedure to install the fan. Heat sink To remove the heat sink, use these procedures and illustrations. Table 6-11 Heat sink descriptions and part numbers Description...

  • Page 64: System Board

    Remove the heat sink from the computer (2). Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits.
  • Page 65 Table 6-12 System board descriptions and part numbers Description Spare part number System board (includes integrated processor, graphics subsystem with UMA memory, replacement thermal material, and the Google Chrome operating system): Equipped with an AMD Ryzen 7 PRO 5850U processor for use on computer models with WWAN capability M52743-001 Equipped with an AMD Ryzen 7 PRO 5850U processor for use on computer models without WWAN capability M52742-001...
  • Page 66 Small USB cable from the system board (5) ● Speaker cable (6) ● Display cable (7) ● Antenna cables from the WLAN module (8) ● Keyboard cable (ZIF) (9) ● Touchpad cable (ZIF) (10) ● Keyboard backlight cable (ZIF) (select products only) (11) ●...
  • Page 67 Remove the two Phillips M2.0 × 4.0 screws (1) and the three Phillips M2.0 × 2.0 screws (2) that secure the system board to the computer. Remove the SIM card insert from the computer (1). System board...

  • Page 68: Display Assembly

    Lift the side of the system board upward (2), and then pull the system board away from the connectors on the side of the computer to remove it (3). NOTE: When replacing the system board, be sure to leave the RTC battery installed on the old system board.
  • Page 69 Disconnect the display cable (3) and the antenna cables from the WLAN module (4). Remove the six Phillips M2.5 × 4.0 screws that secure the display assembly to the computer. Rotate the display to open the hinges (1). Display assembly...
  • Page 70 Separate the display assembly from the computer (2). If you need to replace display assembly subcomponents: Flex the top (1), the left and right sides (2), and then the bottom of the bezel (3) to release it. Remove the bezel from the display (4). The display bezel is available using the following spare part numbers: M30658-001: For use in models with an IR camera and ambient light sensor ●...
  • Page 71 If you need to remove the display panel: NOTE: You do not need to remove the hinge cover or hinges to remove the display panel. Multiple alignment tools are included with the replacement panel. Check the fit of the various alignment tools on the display assembly.
  • Page 72 Remove the panel (5). When replacing the display panel, follow these steps: IMPORTANT: Before installing the display panel, be sure to install the display cable on the back of the panel. Peel the protective layer from the bottom of the adhesive strips (1). Starting near the bottom of the inside of the display back cover (2), install the adhesive strips on both the left and right sides by aligning them with the groove on the edge of cover (3).
  • Page 73 Remove the alignment tool. Replace the bezel by pressing along the bottom, sides, and then top of the bezel to snap it into place. Display assembly...
  • Page 74 Install temporary rubber spacer strips on the left and right sides of the bezel (1), and then close the display (2). Position the computer upside down on a table. Leave the computer upside down on the table for 20 minutes to allow the adhesive to set. Position the computer upright on a table.
  • Page 75 Leave the computer upright on the table for 10 minutes to be sure that the panel sits correctly in the display. Open the display and remove rubber spacer strips. Replace the hinge cover by positioning the cover over the bottom of the display, rotating the cover upward, sliding it to the left, and then replacing the screw.
  • Page 76 Remove the hinges from the display (2). The hinges are available in the Hinge Kit, spare part number M30666-001. When installing the display hinges, use the following illustration to determine proper cable routing. The WWAN antenna cables and display cable route through the right hinge (1). The WLAN antenna cables and display cable route through the left hinge (2).
  • Page 77 Disconnect the camera cable from the ZIF connector (2) on the hub board. Disconnect the smaller cables from the reverse ZIF connectors on the hub board (3) (4). Use a tool (5) to release the board from the display rear cover (6). The hub board is available using spare part numbers M30673-001 (for use on computer models equipped with an IR camera) and M30672-001 (for use on computer models equipped with an RGB camera or microphone module).
  • Page 78 If you need to remove the second ambient light sensor from the display, disconnect the cables from the ZIF connectors on the board (1), and then remove the sensor from the computer (2). If you need to remove the camera module: Use a tool to lift up evenly across the module and peel the module up from the display back cover ▲...
  • Page 79 If you need to remove the display cable, disconnect the cable from the ZIF connector on the hub board (1), remove the cable from the clips at the bottom of the display back cover (2), and then remove the cable (3). The display panel cable is available using spare part number M30647-001.
  • Page 80 If you need to remove the WLAN antenna cables, remove the cables from the clips at the bottom and side of the cover (1), and then peel the antennas off the inside of the display back cover (2). If you need to remove the WWAN antenna cables, remove the cables from the clips along the edges of the display back cover (1), peel the antennas off the inside of the cover (2), and then remove the antennas and cables (3).
  • Page 81 If you need to remove the second ambient light sensor cables, disconnect the cable from the ZIF connectors on the second ambient light sensor (1) and hub board (2), and then peel the cables off the inside of the display back cover to remove them (3). The second ambient light sensor cable is available in the Cable Kit, spare part number M30646-001.

  • Page 82: Keyboard With Top Cover

    M30655-001: Models with WLAN, thin Reverse this procedure to reassemble and replace the display assembly. Keyboard with top cover The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top cover/keyboards. The second table provides the country codes.
  • Page 83 Table 6-13 Top cover/keyboard spare part descriptions and spare part numbers (continued) For use in country or region Spare part number For use in country or region Spare part number Greece M30681-151 Sweden and Finland M30681-B71 Hungary M30681-211 Switzerland M30681-BG1 Iceland M30681-DD1 Taiwan...
  • Page 84 Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 85: Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that matches ▲...

  • Page 86: Restoring And Recovering Your System

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 87: Changing The Computer Boot Order

    HP recovery discs. Using a recent backup can return your machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.
  • Page 88 Chapter 7 Backing up, restoring, and recovering...

  • Page 89: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 90: Accessing Hp Pc Hardware Diagnostics Windows From Support Assistant

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu. Select the Start button.

  • Page 91: Downloading The Hp Pc Hardware Diagnostics Windows From The Microsoft Store

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit failure ID code is generated.

  • Page 92: Starting Hp Pc Hardware Diagnostics Uefi

    Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the failure ID code ▲ that appears on the next screen. The HP Customer Support - Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions.

  • Page 93: Downloading Hp Pc Hardware Diagnostics Uefi By Product Name Or Number (Select Products Only)

    Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive. NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number.
  • Page 94 ● mode by selecting Execute Remote HP PC Hardware Diagnostics. Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP ● website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.

  • Page 95: Computer Setup (Bios), Tpm, And Hp Sure Start

    NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 96: Restoring Factory Settings In Computer Setup

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

  • Page 97: Downloading A Bios Update

    Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 98: Tpm Bios Settings (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 99: Specifications

    Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric U.S.

  • Page 100: 33.8 Cm (13.3 In) Display Specifications

    Table 10-1 Computer specifications (continued) Metric U.S. NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. 33.8 cm (13.3 in) display specifications This section provides specifications for your display. Table 10-2 Display specifications Metric...

  • Page 101: Solid-State Drive Specifications (Sata-3)

    Table 10-3 Solid-state drive specifications (continued) 256 GB* 512 GB* 1 TB* Random write Up to 100,000 IOPs Up to 100,000 IOPs Up to 100,000 IOPs Total logical sectors 468,883,296 1,000,215,216 1,500,336,388 Operating temperature 0°C to 70°C (32°F to 158°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity.
  • Page 102 Chapter 10 Specifications...

  • Page 103: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. ● Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 104 During the reboot, press while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. NOTE: If the system has a BIOS administrator password, enter the password at the prompt. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number.

  • Page 105: Nonvolatile Memory Usage

    8 MB Provides Data cannot be written to This memory is flash (select protected this device via the host protected by the HP models only) backup of processor. The content is Sure Start Embedded critical System managed solely by the Controller.
  • Page 106 A utility must be Computer Setup (BIOS) or used for writing a custom utility. data to this memory and is available on the HP website; go http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions. Intel 1.5 MB or 7...

  • Page 107: Questions And Answers

    HP ProtectTools Security flash. Manager. Questions and answers Use this section to answer your questions about nonvolatile memory. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: The restore defaults feature does not securely erase any information on your hard drive.
  • Page 108 HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 109: Using Hp Sure Start (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration.
  • Page 110 Chapter 11 Statement of memory volatility...

  • Page 111: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 112 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa...
  • Page 113 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-UL marks.
  • Page 114 Chapter 12 Power cord set requirements...

  • Page 115: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.
  • Page 116 Chapter 13 Recycling...

  • Page 117: Index

    23 electrostatic discharge (ESD)..29, 30 camera light, identifying...... 7 spare part number......23 preventing damage....29-31 camera privacy cover, identifying..7 HP PC Hardware Diagnostics UEFI esc key, identifying......12 caps lock light, identifying....10 downloading........84 failure ID code........83 Index...
  • Page 118 84 power requirements, product using..........83 description........3 memory HP PC Hardware Diagnostics Windows primary storage nonvolatile........95 accessing......... 81, 82 product description......1 volatile..........95 downloading......82, 83 privacy key light........10 memory module failure ID code........81 processor illustrated........22 installing.........83...
  • Page 119 22 slots removal.......... 51 security cable........6 spare part number....22, 51 SIM card..........5 USB SuperSpeed port with HP Sleep solid-state drive and Charge, identifying....6 illustrated........22 USB SuperSpeed port, identifying..6 product description......1 USB Type-C power connector and removal and replacement...

Table of Contents