HP 17-cn0 Series Maintenance And Service Manual
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HP 17-cn0 Series Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

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Summary of Contents for HP 17-cn0 Series

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 Intel, Celeron, Core, Iris, Pentium, Optane, and bound by the terms of the HP End User License Not all features are available in all editions or vPro are trademarks of Intel Corporation or its Agreement (EULA).
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Getting to know your computer ........................5 Right side ................................5 Left side ................................. 6 Display ..................................7 Low blue light mode (select products only) ..................7 Keyboard area ................................ 8 Touchpad settings and components ....................
  • Page 6 7 Backing up, restoring, and recovering ......................64 Backing up information and creating recovery media ..................64 Using Windows tools for backing up ....................64 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..64...
  • Page 7 8 Using HP PC Hardware Diagnostics ........................ 67 Using HP PC Hardware Diagnostics Windows (select products only) ..............67 Using an HP PC Hardware Diagnostics Windows hardware failure ID code ........67 Accessing HP PC Hardware Diagnostics Windows ................67 Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only) .....................
  • Page 8 10 Power cord set requirements ........................76 Requirements for all countries ..........................76 Requirements for specific countries and regions ....................76 11 Recycling ..............................78 Index ................................79 viii...

  • Page 9: Product Description

    Table 1-1 Product components and their descriptions Category Description Product Name HP 17 Laptop Model number: 17-cn0xxx Processors Intel® processors Intel Core™ i7-1165G7 (2.80 GHz base frequency, up to 4.70 GHz with Intel Turbo Boost Technology, 12 MB cache, 4 cores) Intel Core i7-1065G7 (1.30 GHz base frequency, up to 3.90 GHz with Intel Turbo Boost Technology, 8 MB...
  • Page 10 Table 1-1 Product components and their descriptions (continued) Category Description Discrete graphics NVIDIA® GeForce® MX450 with 2048 MB of dedicated graphics memory NVIDIA GeForce MX350 with 2048 MB of dedicated graphics memory NVIDIA GeForce MX330 with 2048 MB of dedicated graphics memory Display 43.9 cm (17.3 in), LED, micro-edge, eDP 1.2 without PSR, 250 nits Full high definition (FHD) (1920 ×...
  • Page 11 Product components and their descriptions (continued) Category Description Audio and video HP TrueVision HD Camera: indicator LED, USB2.0, HD BSI sensor, f2.0, WDR 720p by 30 frames per second Dual array digital microphone with appropriate software: beam forming, echo cancellation, and noise suppression...
  • Page 12 Table 1-1 Product components and their descriptions (continued) Category Description Precision Touchpad support Supports modern trackpad gestures Taps enabled as default Power requirements Battery 3 cell, 41 Whr Long life Fast charge technology Smart AC adapters 65 W, right angle, standard barrel, nPFC, 4.5 mm, 1.8 m (6.0 ft) 45 W, right angle, standard barrel, nPFC, 4.5 mm, 1.8 m (6.0 ft) Power cord C5, 1.0 m (3.3 ft) conventional...

  • Page 13: Getting To Know Your Computer

    Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description Power light...

  • Page 14: Left Side

    Table 2-1 Right-side components and their descriptions (continued) Component Description NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device. AC adapter and battery light ● White: The AC adapter is connected and the battery is fully charged.

  • Page 15: Display

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Type HP Documentation in the taskbar search box, ▲ and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 16: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. ▲ Keyboard area Keyboards can vary by language.

  • Page 17: Touchpad Settings

    Touchpad settings Learn how to adjust touchpad settings. Adjusting touchpad settings Use these steps to adjust touchpad settings and gestures. Type touchpad settings in the taskbar search box, and then press enter. Choose a setting. Turning on the touchpad Follow these steps to turn on the touchpad. Type touchpad settings in the taskbar search box, and then press enter.

  • Page 18: Lights

    Lights Identify the lights on the computer. Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. Off: Computer sound is on.
  • Page 19 Fingerprint readers, which enable a fingerprint logon, can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard. IMPORTANT: To verify that your computer supports fingerprint reader sign-in, type Sign-in options in the taskbar search box and follow the on-screen instructions.

  • Page 20: Special Keys

    Table 2-6 Button, speakers, and fingerprint reader and their descriptions (continued) Component Description ▲ Right-click the Power icon , and then select Power Options. Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon. Swipe down across the fingerprint reader.

  • Page 21: Bottom

    Table 2-7 Special keys and their descriptions (continued) Component Description When the computer is in the Sleep state, press the button ● briefly to exit Sleep (select products only). When the computer is in Hibernation, press the button ● briefly to exit Hibernation. IMPORTANT: Pressing and holding down the power button results in the loss of unsaved information.

  • Page 22: Labels

    Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-9 Service label components Component Serial number Product ID HP product name and model number Chapter 2 Getting to know your computer...
  • Page 23 Table 2-10 Service label components Component Serial number Product ID HP product name ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Warranty information—Included in the regulatory information. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

  • Page 24: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 25 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display spare parts are available only as subcomponents. Top cover/keyboard Backlit, natural silver, no fingerprint reader M50456-xx1 Backlit, natural silver, fingerprint reader M50457-xx1 Not backlit, natural silver, no fingerprint reader...
  • Page 26 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system Models with UMA graphics memory: Intel Core i7-1165G7 M50448-xx1 ● Intel Core i5-1135G7 M50447-xx1 ● Intel Core i3-1125G4 M50446-xx1 ●...
  • Page 27 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Realtek RTL8821CE 802.11b/g/n/a/ac (1 × 1) MU-MIMO supported and Bluetooth 4.2 M09870-005 combo Realtek Wi-Fi 6 RTL8852AE-VT + Bluetooth 5.2 M34029-005 Memory modules (not illustrated) 8 GB (DDR4, PC-3200) L46598-005 8 GB (DDR4, PC-2600)

  • Page 28: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Ash silver M50431-001 Pale gold M50432-001 Pale rose gold M50433-001 Display assembly subcomponents To identify the display assembly subcomponents, use this illustration and table. Chapter 3 Illustrated parts catalog...
  • Page 29 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display panel HD, antiglare M50439-001 HD, BrightView M50440-001 HD, BrightView, touch-on panel (TOP) M50441-001 FHD, antiglare M50442-001 Display bezel Standard M50434-001 Opulent aubergine M59352-001 Underwater teal M59353-001 Camera module M50436-001 Hinges (left and right)

  • Page 30: Miscellaneous Parts

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number Opulent aubergine, touch screen M59345-001 ● Underwater teal, nontouch M59348-001 ● ● Underwater teal, touch screen M59349-001 Models with a single antenna: ● Jet black, nontouch M50376-001 ●...
  • Page 31 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Screw Kit M50411-001 Back cover/panel adhesive tape M50435-001 HP USB external DVD-RW drive 747080-001 Mouse, HP Z3700, underwater teal M73438-001 Mouse, HP Z3700, opulent aubergine M73439-001 Adapters HDMI-to-VGA adapter...

  • Page 32: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●...

  • Page 33: Electrostatic Discharge Information

    IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 34: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V 700 V 2,000 V...

  • Page 35: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. Antistatic tape ● ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 36: Cleaning Your Computer

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 37: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 38: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information Use this information to find the HP support that you need. Table 4-3 Support information locations...
  • Page 39 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.

  • Page 40: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 61 screws when you service the parts described in this chapter.
  • Page 41 Table 5-1 Bottom cover and rubber feet descriptions and part numbers (continued) Description Spare part number Bottom cover, opulent aubergine M59350-001 Bottom cover, underwater teal M59351-001 Rubber feet, jet black M50428-001 Rubber feet, evening blue M50429-001 Rubber feet, natural silver M50430-001 Rubber feet, ash silver M50431-001...

  • Page 42: Battery

    Remove the six Phillips 2.5 × 6.0 screws (1) from under the feet and the four Phillips 2.5 × 7.0 screws (2) that secure the bottom cover to the computer. Starting near the bottom-left of the bottom cover, use a nonmarking, nonconductive tool to release the edges of the bottom cover from the computer (1).

  • Page 43: Memory Modules

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 44 Table 5-3 Memory module descriptions and part numbers Description Spare part number 8 GB (DDR4, PC-3200) L46598-005 8 GB (DDR4, PC-2600) 937236-850 4 GB (DDR4, PC-3200) L83673-005 4 GB (DDR4, PC-2600) L10598-850 Before removing the memory, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 32).

  • Page 45: Solid-State Drive

    Press down on the module until the side retention clips snap into place (3). Solid-state drive To remove the M.2 solid-state drive, use this procedure and illustration. Table 5-4 Solid-state drive descriptions and part numbers Description Spare part number 1 TB L85370-005 512 GB L85364-005...

  • Page 46: Wlan Module

    Pull the drive away from the socket to remove it (2). To install the solid-state drive, reverse the removal procedures. WLAN module To remove the WLAN module, use this procedure and illustration. Table 5-5 WLAN module descriptions and part numbers Description Spare part number Intel Wi-Fi 6 AX201 802.11ax (2 ×...

  • Page 47: Hard Drive

    Remove the Phillips M2.0 × 2.5 screw (3), and then remove the WLAN module (4). NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1 white WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable connects to the WLAN module #1 Aux terminal.

  • Page 48: Fingerprint Reader

    Table 5-6 hard drive description and part number Description Spare part number 2 TB, 5400 rpm 912487-855 1 TB, 5400 rpm L30422-001 Before removing the hard drive, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 32).

  • Page 49: Usb Board

    Table 5-7 Fingerprint reader description and part number (continued) Description Spare part number Fingerprint reader, underwater teal M59357-001 Fingerprint reader cable M50424-001 Before removing the fingerprint reader, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 32).

  • Page 50: Touchpad

    Before removing the USB board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 32). Remove the bottom cover (see Bottom cover and rubber feet on page 32). Remove the battery (see Battery on page 34).
  • Page 51 Prepare the computer for disassembly (see Preparation for disassembly on page 32). Remove the bottom cover (see Bottom cover and rubber feet on page 32). Remove the battery (see Battery on page 34). Remove the touchpad: Remove the three Phillips M2.0.× 2.0 screws (1) that secure the touchpad bracket to the computer. Remove the bracket from the computer (2).

  • Page 52: Fan

    To remove the fan, use this procedure and illustration. Table 5-10 Fan description and part number Description Spare part number Fan for use in models with UMA graphics memory M50402-001 Fan assembly for use in models with discrete graphics memory M50438-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (see...

  • Page 53: Heat Sink

    If you need to remove the fan insert, remove the three Phillips M2.0 × 4.0 screws (1) that secure the insert to the computer, and then remove the insert from the computer (2). Discrete models: Remove the six Phillips M2.0 × 4.0 screws (1) that secure the fan assembly to the computer.
  • Page 54 Table 5-11 Heat sink description and part number Description Spare part number Heat sink for use in models with UMA graphics M53875-001 Heat sink for use in models with discrete graphics M50437-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 32).
  • Page 55 Remove the heat sink from the computer (2). UMA models: Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits.

  • Page 56: System Board

    Discrete models: Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.
  • Page 57 Table 5-12 System board descriptions and part numbers (continued) Description Spare part number Intel Celeron N4020 M50453-xx1 ● Models with discrete graphics memory: ● Intel Core i7-1165G7 with NVIDIA GeForce MX450 graphics adapter M50450-xx1 ● Intel Core i5-1135G7 with NVIDIA GeForce MX350 graphics adapter M50449-xx1 ●...

  • Page 58: Speakers

    Remove the three Phillips M2.0 × 4.0 screws (1) and the three Phillips M2.0 × 2.5 screws (2) that secure the system board to the computer. Lift the side of the system board upward (3), and then pull the system board away from the connectors on the side of the computer to remove it (4).

  • Page 59: Display Assembly

    Prepare the computer for disassembly (see Preparation for disassembly on page 32). Remove the bottom cover (see Bottom cover and rubber feet on page 32). Remove the battery (see Battery on page 34). Remove the WLAN module (see WLAN module on page 38).
  • Page 60 Disconnect the antenna cables from the WLAN module (3), and then remove the cables from the clips on the bottom and left sides of the speaker (4). Rotate the display to open the hinges (1). Remove the six Phillips M2.5 × 6.0 screws (2) that secure the display assembly to the computer. Separate the display assembly from the computer (3).
  • Page 61 M50407-001: Pale gold M50408-001: Pale rose gold If you need to remove the bezel: Flex the top (1), the left and right sides (2), and then the bottom of the bezel (3) to release it. Remove the bezel from the display (4). The bezel is available as the following spare part numbers: Standard: M50434-001 Opulent aubergine: M59352-001...
  • Page 62 Use a tool to lift up evenly across the module and peel the module up from the display back cover ▲ (1), and then disconnect the cable from the module (2). The camera module is available as spare part number M50436-001. If you need to remove the display panel: The display panel is secured to the display enclosure with tape that is installed under the left and right sides of the panel.
  • Page 63 Rotate the display panel over and place it next to the display rear cover (4). Display panels are available as the following spare part numbers: M50439-001: HD, antiglare panel M50440-001: HD, BrightView panel M50441-001: HD, BrightView, touch-on panel (TOP) M50442-001: FHD, antiglare panel Lift the tape from the connector on the display panel (1), rotate the locking lever (2), and then disconnect the cable from the panel (3).
  • Page 64 If you need to remove the touch control board from the display: Remove the Phillips M2.0 × 3.0 screw (1) that secures the board to the display. Lift the board up enough to disconnect the cables. Disconnect the cable from the end of the board (3) and the two larger ZIF cables (4) from the board.
  • Page 65 If you need to remove the display and camera cable, disconnect the cable from the camera module (1), and then release the cable from the display rear cover (2). The display and camera cable is available as the following spare part numbers: M50425-001: HD, touch screen M50426-001: HD, nontouch M50427-001: FHD, nontouch...
  • Page 66 If you need to remove the WLAN antenna cables, remove the cables from the clips on the left (1) and right (2) sides of the display rear cover, and then peel the antennas off the inside of the display rear cover (3).

  • Page 67: Power Connector Cable

    Reverse this procedure to reassemble and replace the display assembly. Power connector cable To remove the power connector cable, use this procedure and illustration. Table 5-14 Power connector cable description and part number Description Spare part number Power connector cable M50400-001 Before removing the power connector cable, follow these steps: Prepare the computer for disassembly (see...
  • Page 68 Table 5-15 Keyboard with top cover descriptions and part numbers Description Spare part number Backlit, natural silver, no fingerprint reader M50456-xx1 Backlit, natural silver, fingerprint reader M50457-xx1 Not backlit, natural silver, no fingerprint reader M50458-xx1 Not backlit, natural silver, fingerprint reader M50459-xx1 Backlit, snow white, no fingerprint reader M50464-xx1...

  • Page 69: Using Setup Utility (Bios)

    Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 70: Preparing For A Bios Update

    Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.
  • Page 71 NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Updating Setup Utility (BIOS)

  • Page 72: Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that ▲...

  • Page 73: Creating A System Restore

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 74: Using Hp Sure Recover (Select Products Only)

    Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC operating system (OS) recovery solution built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed recovery software.

  • Page 75: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 76: Accessing Hp Pc Hardware Diagnostics Windows From Support Assistant

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu. Select the Start button.

  • Page 77: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number (Select Products Only)

    HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 78: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

  • Page 79: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.
  • Page 80 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Chapter 8 Using HP PC Hardware Diagnostics...

  • Page 81: Specifications

    Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 9-1 Computer specifications Metric U.S.

  • Page 82: Solid-State Drive Specifications

    Table 9-2 Display specifications Metric U.S. Active diagonal size 43.9 cm 17.3 in Resolution 1920 × 1080 (FHD) 1600 × 900 (HD+) Surface treatment Antiglare BrightView Brightness 250 nits Viewing angle UWVA (FHD panels) SVA (HD+ panels) Backlight Display panel interface Solid-state drive specifications This section provides specifications for your solid-state drives.
  • Page 83 Table 9-3 Solid-state drive specifications (continued) 128 GB* 256 GB* 512 GB* 1 TB* *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications can differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. Solid-state drive specifications...

  • Page 84: 10 Power Cord Set Requirements

    10 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 85 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland...

  • Page 86: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.

  • Page 87: Index

    5 removal 45 backup, creating 64 touchpad 8, 9 spare part numbers 45 backups 64 computer major components 16 HP PC Hardware Diagnostics UEFI BIOS computer specifications 73 downloading 70 determining version 61 connectors failure ID code 69...
  • Page 88 5 USB flash drive 65 system restore point, creating 64 mute 10 recovery media 64 power 5, 10 creating using HP Cloud Recovery touchpad 9 Download Tool 64 touchpad low blue light mode 7 creating using Windows tools 64...
  • Page 89 Windows key, identifying 12 Windows tools, using 64 wireless antennas, identifying 8 wireless certification label 14 WLAN antennas, identifying 8 WLAN device 14 WLAN label 14 WLAN module removal 38 spare part numbers 38 workstation guidelines 24 Index...

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