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Obtaining Support for your Product
A OBTAINING SUPPORT FOR YOUR PRODUCT
A.1 Register Your Product to Gain Service Benefits
To take advantage of warranty and other service benefits, you must first register your
product at http://eSupport.3com.com/. 3Com eSupport services are based on
accounts that you create or have authorization to access. First time users must apply
for a user name and password that provides access to a number of eSupport features
including Product Registration, Repair Services, and Service Request.
A.2 Purchase Value-Added Services
To enhance response times or extend warranty benefits, contact 3Com or your
authorized 3Com reseller. Value-added services can include 24x7 telephone
technical support, software upgrades, onsite assistance or advance hardware
replacement. Experienced engineers are available to manage your installation with
minimal disruption to your network. Expert assessment and implementation services
are offered to fill resource gaps and ensure the success of your networking projects.
More information on 3Com Extended Warranty and Professional Services is available
at http://www.3com.com/.
Contact your authorized 3Com reseller or 3Com for additional product and support
information.
A.3 Troubleshoot Online
You will find support tools posted on the 3Com web site at
http://www.3com.com/
3Com Knowledgebase helps you troubleshoot 3Com products. This query-based
interactive tool is located at http://knowledgebase.3com.com and contains
thousands of technical solutions written by 3Com support engineers.
Connection Assistant helps you install, configure and troubleshoot 3Com desktop
and server NICs, wireless cards and Bluetooth devices. This diagnostic software is
located at:
http://www.3com.com/prodforms/software/connection_assistant/
ca_thank you.html
A.4 Access Software Downloads
Software Updates are the bug fix / maintenance releases for the version of software
initially purchased with the product. In order to access these Software Updates you
must first register your product on the 3Com web site at
http://Support.3com.com/.
First time users will need to apply for a user name and password. A link to software
downloads can be found at http://eSupport.3com.com/, or under the Product
Support heading at http://www.3com.com/
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