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Troubleshooting
Problem: The pen does not write on the tablet.
Solution 1: Tap or apply pressure to the tip of
the pen to activate it.
Solution 2: Replace the battery, making sure
that you install it with the correct polarity.
Solution 3: Recalibrate the pressure sensor.
Solution 4: Check that the application on the
screen is selected and active.
Problem: The pen has short battery life.
Solution: Be sure to store the pen flat with no
pressure applied to the tip.
Problem: The touchscreen does not work after
using the pen.
Solution: When the pen is in use, touch does
not work. Wait about 1.5 seconds between
using your pen and using touch.
Problem: The pen does not write consistently
when my fist or palm is down.
Solution: Keep the pen tip 5mm away from the
fist or palm.
Problem: The pen is not very accurate when
selecting objects on the screen.
Solution: Recalibrate the pen or try holding
the pen at a different angle.
Problem: I cannot scroll within the Windows 8
start menu using the pen.
Solution: This is by design. Tap the bottom of
the screen and drag the scroll bar on the
bottom.
Problem: The pen is inaccurate or skips when
the device is being docked or charged.
Solution: Undock or disconnect power from
the device before using the pen.
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forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for
technical or editorial errors or omissions contained herein.
2013 HP Restricted. This document contains confidential and/or legally privileged information. It is intended for HP and Channel Partner Internal Use only. If you are not an intended recipient as
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4AA4-XXXXENW, Created March 2013
Problem: Some programs do not allow me to
scroll with the pen in the middle of the screen
like I can with my finger".
Solution: Not all programs will allow finger-
type scrolling and you must use the scroll bars
on the side with the pen instead.
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