Troubleshooting & Maintenance; Troubleshooting - Toshiba BDK21KU Owner's Manual

Troubleshooting & Maintenance

Troubleshooting

If the unit does not perform properly when operated as instructed in this manual, check the unit, consulting the following
checklist.
Problem
No power
No sound or picture
Distorted picture
Completely distorted picture or
black / white picture with Blu-
ray Disc™ / DVD
No sound or distorted sound
Picture freezes momentarily
during playback
Disc cannot be played back
No return to start-up screen
when disc is removed
The unit does not respond to
the remote control
Buttons do not work or the unit
stops responding
The unit does not respond to
some operating commands
during playback
Solution
- Check if the AC cord is properly connected.
- Unplug the AC cord once, and wait for 5-10 seconds and then plug it in
again.
- Check if the connected TV is turned on.
- Check if the connections are made securely and correctly.
- Check whether the connected TV or other device supports HDCP. (This unit
will not output a video signal unless the other device supports HDCP.)
- Check whether the output format of this unit (HDMI FORMAT) matches the
supported input format of other connected device.
- Sometimes a small amount of picture distortion may appear. This is not a
malfunction.
- Connect this unit directly to the TV.
- Make sure the disc is compatible with this unit.
- Adjust the volume.
- Check if speakers are connected correctly.
- Check the HDMI connections.
- Check the settings in "Audio" menu.
- Check the disc for fi ngerprints / scratches and clean with a soft cloth wiping
from center to edge.
- Clean the disc.
- Clean the disc.
- Ensure the disc label is facing up.
- Check if the disc is defective by trying another disc.
- Cancel the ratings control or change the control level.
- Insert a correct disc that can be played back on this unit.
- Reset this unit by turning it off, then on again.
- Aim the remote control directly at infrared sensor window on the front panel.
- Reduce the distance to infrared sensor window.
- Replace the batteries in the remote control.
- Re-insert the batteries with their polarities (+ / - signs) as indicated.
- To completely reset the unit, unplug the AC cord from the AC outlet for 5-10
seconds.
- Operations may not be permitted by the disc.
Refer to the instructions of the disc.
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