Mitel 6970 User Manual
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Mitel 6970 User Manual

Ip conference phone user guide for mivoice business
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Mitel 6970 IP Conference Phone
58015926
USER GUIDE FOR MIVOICE BUSINESS

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Summary of Contents for Mitel 6970

  • Page 1 Mitel 6970 IP Conference Phone 58015926 USER GUIDE FOR MIVOICE BUSINESS...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

  • Page 3: Table Of Contents

    Cleaning the Mitel 6970 IP Conference Phone touchscreen ....... 6...
  • Page 4 Mitel 6970 Conference Phone User Guide Ad hoc multi-party conference call ........... . 26 Creating an ad hoc multi-party conference call .

  • Page 5: Welcome

    6970 IP Conference Phone is one of the most advanced conference IP phones available today. About this guide This guide explains how to use the basic features of your new Mitel 6970 IP Conference Phone. Not all features listed are available by default. Your System Administrator has the ability to customize many features on this phone.

  • Page 6: Phone Features

    Cleaning the Mitel 6970 IP Conference Phone touchscreen Frequent use of the Mitel 6970 IP Conference Phone may lead to a dirty screen. To clean the phone screen, Mitel recommends using a super-fine cotton cloth, cotton swab, or microfiber lens cloth made of microfiber suede (preferably the one without sewn hems or similar characteristics that would scratch the surface of the screen).

  • Page 7: Protect Your Hearing

    Protect your hearing Your Mitel 6970 IP Conference Phone has a control for adjusting the volume of the speakerphone. Keep the volume at a moderate level because continuous exposure to loud sounds can contribute...

  • Page 8: Phone Keys

    Mitel 6970 IP Conference Phone User Guide Phone keys Key overview The following sections describe the various Mitel 6970 IP Conference Phone key functions used to make and manage calls and caller information. Key description The following table describes the keys on a Mitel 6970 IP Conference Phone: Description Goodbye key: ends an active call.

  • Page 9: Softkey Description

    Input methods On-screen dialpad The Mitel 6970 IP Conference Phone has an on-screen dialpad with digits from 0 through 9, a star button (*) and a pound button (#). Buttons 2 through 9 contain the letters of the alphabet. These dialpad buttons can be used to dial a phone number to make a call (see “Making calls”...
  • Page 10 Mitel 6970 IP Conference Phone User Guide The lower case layout of the on-screen international keyboard is as follows: The upper case layout of the on-screen international keyboard is as follows: The numeric layout of the on-screen international keyboard is as follows:...
  • Page 11 Phone keys Touch and hold various buttons on the on-screen keyboard to choose diacritical and secondary characters. The diacritical and secondary characters available for the on-screen international keyboard include: Tap and hold Available diacritics/secondary characters è é ê ë ē ĕ...

  • Page 12: Getting Started

    Mitel 6970 IP Conference Phone User Guide Getting started The Mitel 6970 IP Conference Phone must be set up and be configured by the system administrator prior to its first use. UI overview Navigation UI navigation is performed using the LCD touchscreen: •...

  • Page 13: Phone And Network Status Indicators

    Getting started Notes: 1. Your System Administrator has configured a phone number and any other administrative features required. 2. Avatars are only available if set up by your System Administrator. If avatars are not available, contact’s initials (if available) or a generic avatar are displayed. Phone and network status indicators Status icons are displayed on the phone to indicate the status of the phone and network.

  • Page 14: Programmable Keys, State-Sensitive Softkeys, And The Prime Line Key

    Mitel 6970 IP Conference Phone User Guide Icon Description Missed Calls - The Missed Calls icon is displayed on the Home screen only when incoming calls have not been received. The number in the red badge at the top-right of the icon indicates how many calls were missed.

  • Page 15: Call Screen

    (Blinking) Indicates the call on the prime line is on hold. Handling calls This sub-section describes ways to make and answer calls on your Mitel 6970 IP Conference Phone, as well as mute and transfer the call. You can handle calls both when you are logged-in and logged...

  • Page 16: Making Calls

    Mitel 6970 IP Conference Phone User Guide Making calls Dialing a number 1. On the Home screen, enter the phone number you wish to call using the dial pad. Note: When dialing, press the Backspace softkey to delete the last digit entered. To cancel the dialing process, press the End Call softkey or the (Goodbye) key.

  • Page 17: Ignoring An Incoming Call

    Getting started Ignoring an incoming call To ignore an incoming call: 1. Tap the Silence Call softkey. Manually forwarding an incoming call To manually forward an incoming call to a number: 1. Tap the Forward Call softkey. 2. Enter the number of a contact to whom you wish to forward the call. You can also choose a speed dial or a contact from your contact list.

  • Page 18: Muting And Unmuting A Call

    (Mute) key. When the phone is unmuted, the indicators turn green again. Transferring a call There are two types of call transfers that can be performed on the Mitel 6970 IP Conference Phone: • Unattended Transfer: An unattended transfer is when you transfer a call directly to another extension without consulting with the person receiving the call.
  • Page 19 Getting started To transfer a call: 1. Ensure you are on an active call that you want to transfer. 2. Tap the Transfer softkey. The active call is placed on hold. 3. Enter the number of the contact whom you want to transfer the call to, or choose the contact from the Contacts list.

  • Page 20: Ending Calls

    Mitel 6970 IP Conference Phone User Guide The phone dials the entered number. 4. Tap the End Call softkey or press the Goodbye key to complete an unattended call transfer. Wait for an answer, consult, and then tap the Transfer softkey to complete an attended transfer.

  • Page 21: Meetings

    To check the Meetings available in the system, do the following: 1. On the idle home screen, tap the Meetings softkey. The phone displays a list of meetings scheduled in the room where your Mitel 6970 IP Conference Phone is located.
  • Page 22 Mitel 6970 IP Conference Phone User Guide If there are no meetings scheduled for that specific room, the phone shows the following message: 2. (Optional) Tap the Refresh softkey to check for newly organized meetings if the expected meeting isn’t in the list.

  • Page 23: Joining The Ongoing Meeting

    Meetings Joining the ongoing meeting To join a meeting that is ongoing or just about to start, do the following: 1. On the idle home screen, tap the Meetings softkey. 2. From the list of the meetings available choose the ongoing meeting that you want to join. Note: The currently ongoing meetings are marked with the red font and the red (Clock) icon.

  • Page 24: Configuring Meeting Notifications

    Mitel 6970 IP Conference Phone User Guide Configuring Meeting Notifications The Mitel 6970 IP Conference Phone can remind the user about the meetings scheduled for a specific day. The time for the notification is configured by the System Administrator for the MiCollab Meeting Center application.
  • Page 25 Meetings 5. Tap the Save softkey to save the settings. 6. (Optional) Tap the Cancel softkey to keep the initial settings.

  • Page 26: Ad Hoc Multi-Party Conference Call

    Ad hoc multi-party conference call Creating an ad hoc multi-party conference call The Mitel 6970 IP Conference Phone supports multiple parties in a conference call. To create an ad hoc multi-party conference call: 1. Ensure you are on an active call with one of the parties with whom you wish to create a conference.
  • Page 27 Ad hoc multi-party conference call application. 4. Wait for an answer, consult, and then tap the Join Calls softkey to create the three-way conference call. Note: Tapping the Trade Calls softkey swaps the active call with the other party currently on hold.

  • Page 28: Ending A Conference Call

    6. Repeat steps 3 to 5 to add additional parties to the conference. Ending a conference call The Mitel 6970 IP Conference Phone allows a host to easily leave a conference call without disrupting the connection of the other remaining parties.

  • Page 29: Contacts

    Contacts Contacts The Contacts application provides access to your organization’s corporate directory. The Mitel 6970 IP Conference Phone also supports a localized Personal contact folder. Note: Access to Corporate directories must be set up by your System Administrator. General functions...
  • Page 30 Mitel 6970 IP Conference Phone User Guide 2. Tap the contact folder you wish to view. The following contact folders are available: • Personal • Mobile. Please note that Mobile is available only in the HotDesk Logged In state. •...
  • Page 31 Contacts 6. Tap the dial icon beside the number you wish to dial. 7. (Optional) Tap the Close softkey to exit. Performing a search Search functionality is applied to your Personal and your Corporate contact folder if your corporate directory is configured to be cached. Note: If you do not see a number indicating the amount of contacts beside your Corporate folder, your corporate directory is configured to be non-cached.
  • Page 32 Mitel 6970 IP Conference Phone User Guide 2. Tap the search bar. The phone displays the on-screen keyboard. Note: Hide the keyboard by tapping the (Keyboard) icon or clear the search field by tapping the (Delete) icon. 3. Enter the first letters of the contact’s name using the on-screen keyboard.

  • Page 33: Corporate Folder Features

    Contacts Corporate folder features The Corporate folder contains the contacts that are available through your corporate directory. Note: Access to corporate directories must be set up by your System Administrator. There are two types of corporate directories that can be configured: 1.
  • Page 34 Mitel 6970 IP Conference Phone User Guide 2. Tap the Corporate folder. The phone displays the following message: 3. Tap the search bar. 4. Using the on-screen keyboard enter in the first letters of the contact’s last name and tap the blue return key.
  • Page 35 Contacts Copying a Corporate contact to the Personal folder To copy a contact in your Corporate folder to your Personal folder: 1. Press the (Contacts) key. 2. If applicable, for non-cached corporate directories, perform a search as detailed in “Performing a search on a non-cached Corporate contact folder”...

  • Page 36: Personal Folder Features

    Mitel 6970 IP Conference Phone User Guide Personal folder features The Personal folder contains the contacts (up to 50) that have been created or copied directly to the phone using the phone UI. From the Personal folder you can search for a personal contact, place a call to the selected personal contact, add new personal contacts, delete all personal contacts, delete individual personal contacts, or edit existing personal contacts.
  • Page 37 Contacts Note: You can swipe the input field. 4. (Optional) Tap the Last Name input field and enter the last name of the personal contact using the on-screen keyboard 5. Tap the initial Number input field and enter the number of the personal contact using the dialpad keys.
  • Page 38 Mitel 6970 IP Conference Phone User Guide 3. Tap contact you want to edit. 4. In the contact card, tap the Edit softkey. You can edit the following information: • Work phone number • Mobile phone number • Home phone number 5.
  • Page 39 Contacts 2. (Optional) Tap the search bar, enter the first letters of the contact’s name to initiate the search function. 3. Tap to select the applicable contact and tap the Delete softkey. A delete confirmation message appears on screen. 4. Tap the Delete softkey to delete the selected contact from your Personal folder. Note: Tap the Close softkey to cancel the deletion process.

  • Page 40: Configuring Programmable Keys

    Mitel 6970 IP Conference Phone User Guide Configuring programmable keys Your Mitel 6970 IP phone has 96 (16 visible at one time) programmable, multy-function, self-labelling keys allowing you to program and use up to 96 functions. If enabled by your System Administrator, you can program or edit the following functions on the...
  • Page 41 Configuring programmable keys 4. (Optional) Tap the Private checkbox to make the key a Private Speed Call key. When a Private Speed Call key is tapped, the call is considered private and caller ID information is not displayed in the phone’s call history. 5.

  • Page 42: Settings

    Mitel 6970 IP Conference Phone User Guide Settings The Settings menu allows you to customize the phone settings, view network information and configure features. This menu provides a single location to access all your phone settings. The following phone settings can be accessed through the Settings menu:...

  • Page 43: Using The Settings Menu

    Settings Notes: 1. The Settings menu is different in the Login and Logout modes. 2. The Advanced softkey opens the options which are Administrator-level functions only, and are not accessible by the user. These options should only be set up and changed by your System Administrator.

  • Page 44: Customizing Your Phone

    5. Tap the Save softkey to save your changes. 6. Tap the Close softkey at any time to exit without saving changes. Customizing your phone You can customize your Mitel 6970 IP Conference Phone settings by taping the (Settings) softkey which opens the Settings menu.
  • Page 45 5. Tap the Save softkey to save your changes. Audio The Audio setting on the Mitel 6970 IP Conference Phone allows you to personalize ring tones. Ring Tones There are a total of 20 (10 modern and 10 classic) distinct ring tones available for selection on the Mitel 6970 IP Conference Phone.
  • Page 46 The display setting allows you to set the following on your phone: • Brightness Settings: The Brightness Level setting on the Mitel 6970 IP Conference Phone allows you to set the amount of light that illuminates the LCD display. •...
  • Page 47 Settings applicable) is displayed on the screen. The Dimmer Level setting defines how brightly you want the screen to be illuminated when the screen saver is displayed. To configure the display settings: 1. Tap the (Settings) softkey on the phone screen to open the Settings menu. 2.

  • Page 48: Wi-Fi

    Wi-Fi If your phone is connected to the network via Mitel’s optional WLAN Adapter Product the Wi-Fi option in the Settings menu of Mitel 6970 IP Conference Phone will allow you to connect the phone to a Wi-Fi network. The following describes the three Wi-Fi connectivity states along with the corresponding icons displayed on the status bar: 1.
  • Page 49 Settings 3. Connected - The phone is connected to the WLAN adapter and MiVoice Business or MiVoice Border Gateway. Connected Wi-Fi icon Connecting to a Wi-Fi network To connect the phone to a Wi-Fi network, perform the following steps: 1. Tap the (Settings) softkey on the phone screen to open the Settings menu and tap the Wi-Fi icon.
  • Page 50 Available Networks: Scans and displays a list of available networks within the range of your phone. 4. Select an SSID (that is, the name of a Wi-Fi network, for example, Mitel Secure) from Available Networks to connect. If the SSID is secured, a password prompt appears.
  • Page 51 6. If you entered the correct password, the Save Settings window appears. 7. Tap Yes to save your settings and to reboot the WLAN adapter and the phone. The phone is successfully connected to the network. 8. The connected SSID (Mitel Secure) is listed under Saved Network.

  • Page 52: Status

    You only need to access Status if directed to do so by your system administrator. Call Forward Call Forward on the Mitel 6970 IP Conference Phone allows incoming calls to be forwarded to another destination. You can enable your calls to be forwarded: •...
  • Page 53 Settings You can enable different call forward modes independently. For example, you can set different phone numbers for Always, Busy Internal, Busy External, No Answer Internal, and No Answer External, and then turn them on/off individually. Notes: 1. A Call Forward Always programmable softkey can be created that allows you to quickly enable Always mode without having to enter the Call Forward settings menu.
  • Page 54 Mitel 6970 IP Conference Phone User Guide 4. Tap the applicable Number input fields and enter forwarding numbers using the dialpad keys for any of the following states: • Always: Immediately forwards all incoming calls to the specified number. •...

  • Page 55: Restart

    3. If both Call Forward Always and DND are enabled, then the DND icon is displayed on the Screen Saver. Restart You should only restart your Mitel 6970 IP Conference Phone if directed to do so by your system administrator.

  • Page 56: Voice Service

    Mitel 6970 IP Conference Phone User Guide Voice Services Voice Services should be configured by your System Administrator or under his/her direction. Changing the Voice Services settings can have detrimental effects on phone behavior. Diagnostics The Diagnostics settings should only be used by your System Administrator or under his/her...

  • Page 57: Hotdesk Users

    The Mitel 6970 IP Conference Phone supports the MiVoice Business Hotdesk feature. If you are a Hotdesk user, you can log into the Mitel 6970 IP Conference Phone, and it will assume your profile and configured settings.Please refer to the User guide for your 6900 desk phone for more information on the Hotdesk feature.
  • Page 58 Mitel 6970 IP Conference Phone User Guide 3. Type in your Hotdesk number (login). Use the Backspace softkey to correct the number, if needed. Tap Enter. 4. Type in the password to your Hotdesk account and tap Enter. Note that the characters are hidden with asterisks (*) for security reasons.
  • Page 59 Hotdesk Users The phone displays the (Hotdesk user) icon on the Status bar to show that you are logged in. The following table describes the softkeys appearing on the Home screen in the Hotdesk Logged In state: Softkey Description To log out from the current phone extension. To dial the last dialed number.

  • Page 60: Logging Out Of The Hot Desk

    If you neglect to press either option, the phone will automatically log you out when the pop-up disappears. This is to ensure the privacy of your information in the event you forget to logout while using a Mitel 6970 IP Conference Phone in a meeting room.

  • Page 61: Mobilelink

    6970 IP Conference Phone when Hotdesk Logged In. MobileLink highlights include the ability to: • Sync your mobile phone’s contact list and call history with your Mitel 6970 IP Conference Phone. • Answer a mobile phone call using your Mitel 6970 IP Conference Phone.
  • Page 62 Mitel 6970 IP Conference Phone User Guide 2. Tap Other Features, and then select Mobile Line. 3. Tap the Save softkey. The phone will show a new Mobile Line on the Home screen.

  • Page 63: Bluetooth

    You can also pair, connect, and unpair a Bluetooth device as applicable. Notes: 1. The Mitel 6970 IP Conference Phone only allows mobile phones to be paired. 2. Only one mobile phone can be connected at one time. Connecting to a new mobile phone will automatically result in the disconnection of the previously connected mobile phone.
  • Page 64 Mitel 6970 IP Conference Phone User Guide When the user logs in to the Mitel 6970 IP Conference Phone, the Bluetooth toggle switch is automatically enabled. Note: The Mitel 6970 IP Conference Phone supports Bluetooth only if the user is in the Hotdesk Logged In state.

  • Page 65: Accessory Support

    Accessory support Corded Extension Microphones To ensure better coverage in larger meeting rooms, the Mitel 6970 IP Conference Phone supports up to 2 extension microphones. Use of the extension microphone will extend the pick up range of the phone to allow it to be used in large boardrooms.
  • Page 66 Mitel 6970 IP Conference Phone User Guide B. Conference table with the conference phone unit and two extension microphones attached...
  • Page 67 1. On the back of the phone, locate one of two Extension Microphone input ports. 2. Carefully insert the extension microphone cable into the Extension Microphone input port. CAUTION: Plugging anything other than a Mitel extension microphone into the port may cause damage to the conference phone.
  • Page 68 Mitel 6970 IP Conference Phone User Guide 4. Mute and unmute an active call from the extension microphone by pressing the (Mute) button on the microphone. Note: Muting an individual extension microphone mutes the call (i.e. mutes both the extension microphone and the main unit microphones).

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